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ITC Grand Central

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ITC Grand Central
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1,628 Reviews from our TripAdvisor Community

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Showing 1,557: English reviews
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india
Reviewed 2 days ago NEWvia mobile

The property gives an impression of being run down, crampy but the staff is keeping the ITC flag high with its unmatched class on hospitality. Rooms (upper floor) are nice, spacious - albeit time now to get rid of carpet(s) - not healthy for respiration. A couple of staff in 'ITC' attire were seen smoking just in front of the...

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Helpful?
Thank Indiapathfinder
Singapore, Singapore
Reviewed 2 days ago NEW

I just stayed at this property for the second time in a month. I had called during a layover that my flight would land in an hour and requested a pick up. The driver did not get there in time and there was a bit of confusion before I decided to take an Uber. When I arrived at the hotel...

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Helpful?
Thank Mark__Moscow
Guadalajara, Mexico
Reviewed 2 days ago NEW

We had a very pleasant stay at the ITC Grand Central - high quality service, a beautiful hotel and good location all contributed to a memorable trip to Mumbai. Special regards and thanks to Gadriann who really made us feel at home.

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Thank scholtenbill
Reviewed 2 days ago NEWvia mobile

Been to this lovely place for quick meeting .ordered Coffee, it was mind blowing,it really released my entire day stress ,Felt rejuvenated .Very courteous staff.over all good place for quick meetings.definately will come back next time.kudos team.

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Thank Naveen K
Reviewed 3 days ago NEWvia mobile

ITC Grand Central is a beautiful hotel with comfortable rooms n dining. You get the wide spread buffet breakfast to start your day, in the evening you can head up to Point Of View , to have a relaxed evening with few drinks. Staff is helpful, courteous, specially front desk, n housekeeping. The pleasant smile on everyone's face makes u...

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Thank Jd1791
male, Maldives
Reviewed 4 days ago NEW

beautiful place with friendly staffs around. had a great experience. location was not the greatest but picking the right time to move around for shopping is not too bad after all. Lower Parel has a good shopping center and its not too far out. breakfast was great with live stations for some south indian delicacies as well. over all a...

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Thank Ihsan N
Chennai
Reviewed 5 days ago NEW

Its been 20 years since visited Mumbai and my wife and daughter has never stepped into Mumbai. So decided that it is time to set foot and yeah with just over about 150 Kms we drove to Mumbai and checked into ITC Grand Central. Any hotel will be or would be a hotel unless until we know how to service...

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Helpful?
Thank Praveen Kumar R
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Mr. Praveen Kumar, Namaste! We are delighted to know that you had a splendid experience at ITC Grand Central, Mumbai. Offering the best in terms of location and amenities, our hotel aptly caters to needs of today’s discerning travellers. It is also our constant endeavour to provide our guests with superior services and we are happy to note your...

Reviewed 5 days ago NEWvia mobile

Very comfortable stay in this centrally located hotel. We were very well looked after and in particular the hotel customer relations lady Chelsea was really welcoming and friendly. The buffet breakfast and dinner were the best options for food and pool was nice on a hot afternoon. Highly recommended! Thanks

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Helpful?
Thank Alexander P
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Mr. Alexander P, Namaste! Thank you for your wonderful comments about the hotel and our team. I am very pleased that you enjoyed your stay with us, and had memorable interactions with Guest Relations Executive, Chelsea. I hope that you will choose to stay with us again and we look forward to welcoming you at the hotel soon. Warm...

North Sydney, Australia
Reviewed 5 days ago NEWvia mobile

From the moment we arrived, we could tell the staff were doing all they could to assist. Easy check in, escorted up to rooms, complimentary fruit platter and cookies. The guest services staff even took our group up to the top floor to see the amazing view. Jasmeena Khan showed every care to our stay, with a beautiful demeanor.

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Thank Suzi A
Pune, India
Reviewed 6 days ago NEWvia mobile

I stayed for a night on a business trip . The service was quick and exceptional as always . The breakfast spread is enormous and tasty especially the south indian dosa. Check in and check out was very quick.

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Thank Shirazvastani

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
: ITC Grand Central, MumbaiITC Grand Central blends the old with the new, standing tall in the heart of the city. With its tower rising high into the sky, it captures the Gothic architectural flourish of colonial ‘Bombay’. The hotel offers a breathtaking 360 degree view of the city. A LEED Platinum Certified Hotel (USBGC), it is located in one of Mumbai’s leading business districts and is a few minutes ride away from key commercial and recreational centers.Dining& Recreation: *Kebabs & Kurries: An Award winning exclusive Indian restaurant offering cuisines of Royalty and Nawabs, rich in folklore and taste through a gastronomic journey of clay ovens, grills and simmering pots of delectable curries. *Hornby’s Pavilion: An all-day dining restaurant set in elegant surroundings, offers a pleasant rendezvous with warm sunlight during the day and cozy romantic setting during evenings. An international a-la-carte menu with traditional Indian favorites along with a delectable buffet spread is available for breakfast, lunch and dinner. *Shanghai Club: An authentic exploration of Chinese cuisine crafted by expatriate chefs. *Dublin- The traditional Irish Pub. ... more   less 

Additional Information about ITC Grand Central

Address: 287 Dr Babasaheb Ambedkar Road | Parel, Mumbai (Bombay) 400012, India
Region: India > Maharashtra > Mumbai (Bombay)
Price Range: $194 - $315 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — ITC Grand Central 5*
Number of rooms: 242
Reservation Options:
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Also Known As:
Itc Grand Central Hotel Mumbai (Bombay)
Hotel Style:
#9 Business Hotel in Mumbai (Bombay)
#13 Luxury Hotel in Mumbai (Bombay)
#13 Spa Hotel in Mumbai (Bombay)
#13 Romantic Hotel in Mumbai (Bombay)
#22 Family Hotel in Mumbai (Bombay)
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Questions & Answers

Here's what travellers have asked, with answers from ITC Grand Central staff and other travellers.
7 questions
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Kangar
over a year ago
Denver, Colorado

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Questions? Get answers from ITC Grand Central staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher = better view”
Mark__Moscow, 21 Apr 2017 | Read review
“great location. was facing towards city but i guess facing seaside would have been even better”
383ihsann, 19 Apr 2017 | Read review
“Take a room on the Higher floor towards the corner, beautiful view of the city.”
amitpaul767, 16 Apr 2017 | Read review
“If you are a female traveling alone, request the EVA rooms.”
bonniet577, 14 Apr 2017 | Read review
“City view room is good”
sunilpatil2017, 31 Mar 2017 | Read review
5 of 5