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ITC Grand Central

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ITC Grand Central
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1,570 Reviews from our TripAdvisor Community

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Showing 1,501: English reviews
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London, United Kingdom
Reviewed 2 days ago NEWvia mobile

Hotel was pretty good. The room that I got was large and had the facilities expected from a five star hotel. The service was really good and staff were friendly and very accommodating. Some places could have done with a little updating but nothing major. The jewel in crown for this hotel is its restaurants. On the first two days...

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Thank Belal_ali
Reviewed 2 days ago NEWvia mobile

The hotel is a luxury five star. Service is supposed to be excellent,but does not come upto the mark, front office staff below par and do not extend right level of response. The room keys malfunction. Breakfast spread and quality is good.

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Thank naganand
Chennai (Madras), India
Reviewed 4 days ago NEWvia mobile

The ITC GRAND CENTRAL, is a beautiful colonial style hotel , right in the heart of Mumbai , at Parel . It's location s perfect if you've work in Colaba or in Bandra. The staff , service food is spot on , special mention to the Chef Rajan , restaurant manager Fabian , cashier Pooja ,front office Gadriann D'Souza ,...

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Thank Bhatta23
new plymouth
Reviewed 5 days ago NEWvia mobile

Rooms excellent, even though not that new. Food great, go up to the rooftop for sundowners. Very worthwhile. Gym pretty good too. Decent free wifi. Staff - wow they should teach other hotels. Almost unfair to pick anyone out.....but they put us in touch with a driver called Arun- ask for him. Reasonable, informed great guy. Full of information and...

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Thank chitake
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Thank you for sharing your wonderful feedback about ITC Grand Central. It is a great delight to know that you enjoyed the warm, personalised service that we offer along with a range of premium facilities. It was a pleasure to be your choice of hotel in the city and we look forward to welcoming you back during your...

Gothenburg, Sweden
Reviewed 6 days ago NEW

Perfect location as the hotel is not too far from airport. Close to all places I wanted to see. I also would like to point out the good staff that is working every where in the hotel. Take good care of Yasmeen she is worth the visit.

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Thank mikael_gustavsson
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Thank you for taking time out and sharing your review on TripAdvisor. We are delighted to read your compliments on our friendly services and overall comfort. The team and I are grateful for your recommendation and look forward to welcoming you back at the ITC Grand Central Warm regards, Kerman Lalkaka General Manager, ITC Grand Central

Dubai, United Arab Emirates
Reviewed 6 days ago NEW

The Hotel is very good. The Guest Relation staff (Yasmeen Khan) are very welcoming and kind. They provide wonderful assistance with great pleasure. The Service of very high standards and I liked the cleanliness of the hotel and its facilities. The food is also good.

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Helpful?
Thank ameraus2017
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Thank you for taking time out and sharing your review on TripAdvisor. We are delighted to read your compliments on our friendly services and overall comfort. The team and I are grateful for your recommendation and look forward to welcoming you back at the ITC Grand Central Warm regards, Kerman Lalkaka General Manager, ITC Grand Central

North Conway, New Hampshire
Reviewed 1 week ago NEW

The lobby, the restaurants, the appointment of the rooms, the spa and more, are all as grand as the name of the hotel implies, but it is the staff that makes the hotel special. Their attention to every detail and anticipation of every need makes each visit into a homecoming.

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Thank Eric S
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Thank you for sharing your wonderful feedback about ITC Grand Central. It is a great delight to know that you enjoyed the warm, personalised service that we offer along with a range of premium facilities. It was a pleasure to be your choice of hotel in the city and we look forward to welcoming you back during your...

New Delhi, India
Reviewed 1 week ago NEWvia mobile

Mumbai with its traffic means you have to be selective of where you stay as you can save hours of sitting in a car if you plan carefully. For anyone with work from Lower Parel /mahalakshmi upto Chembur this is the place to stay. Very warm and intimate with good service and a lounge on the 30th floor you cannot...

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Thank TigerKolkata
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central! It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us. Your compliments about the staff in particular, delight me and it gives me great pleasure to share it with the team. Your kind words of...

LEICESTER
Reviewed 1 week ago

We stayed at this hotel between the dates mentioned above . This hotel justifies its name fully as it is "GRAND" and high class in everyway possible . WE have stayed in many 5 star hotels in India but this hotel is a cut above the rest especially if one judges the quality of the hotel in terms of the...

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Thank JATINLEICESTER
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Greetings from ITC Grand Central! It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us. Your compliments about the staff in particular, delight me and it gives me great pleasure to share it with the team. Your kind words of...

Kolkata (Calcutta), India
Reviewed 1 week ago

Nicely located hotel. Good food . it is located in the heart of the city.Nice clean room , staffs are good and cooperative. if you want Taxi go outside the hotel , it will cheap or just walk , you are middle of mumbai. love to visit again and again.

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Thank Tathagata D
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, Thank you for sharing your wonderful feedback about ITC Grand Central. It is a great delight to know that you enjoyed the warm, personalised service that we offer along with a range of premium facilities. It was a pleasure to be your choice of hotel in the city and we look forward to welcoming you back during your...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
: ITC Grand Central, MumbaiITC Grand Central blends the old with the new, standing tall in the heart of the city. With its tower rising high into the sky, it captures the Gothic architectural flourish of colonial ‘Bombay’. The hotel offers a breathtaking 360 degree view of the city. A LEED Platinum Certified Hotel (USBGC), it is located in one of Mumbai’s leading business districts and is a few minutes ride away from key commercial and recreational centers.Dining& Recreation: *Kebabs & Kurries: An Award winning exclusive Indian restaurant offering cuisines of Royalty and Nawabs, rich in folklore and taste through a gastronomic journey of clay ovens, grills and simmering pots of delectable curries. *Hornby’s Pavilion: An all-day dining restaurant set in elegant surroundings, offers a pleasant rendezvous with warm sunlight during the day and cozy romantic setting during evenings. An international a-la-carte menu with traditional Indian favorites along with a delectable buffet spread is available for breakfast, lunch and dinner. *Shanghai Club: An authentic exploration of Chinese cuisine crafted by expatriate chefs. *Dublin- The traditional Irish Pub. ... more   less 

Additional Information about ITC Grand Central

Address: 287, Dr. Babasaheb Ambedkar Road | Parel, Mumbai (Bombay) 400012, India
Region: India > Maharashtra > Mumbai (Bombay)
Price Range: $191 - $351 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — ITC Grand Central 5*
Number of rooms: 242
Reservation Options:
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Also Known As:
Itc Grand Central Hotel Mumbai (Bombay)
Hotel Style:
#9 Business Hotel in Mumbai (Bombay)
#13 Luxury Hotel in Mumbai (Bombay)
#13 Spa Hotel in Mumbai (Bombay)
#13 Romantic Hotel in Mumbai (Bombay)
#22 Family Hotel in Mumbai (Bombay)
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Questions & Answers

Here's what travellers have asked, with answers from ITC Grand Central staff and other travellers.
7 questions
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Kangar
11 months ago
Denver, Colorado

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Questions? Get answers from ITC Grand Central staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you have an SPG membership, that will help you get a preferred room.”
 of 5 bubbles , 18 Feb 2017 | Read review
“Get Top Floor,west facing rooms for City Views.”
 of 5 bubbles Dilip111, 14 Feb 2017 | Read review
“All floors have rooms that face out to get a magnificent view of the city of Mumbai.”
 of 5 bubbles 138naveenj, 1 Feb 2017 | Read review
“good rooms generally, but do speak to the reception for an opinion”
 of 5 bubbles 569dineshs, 29 Jan 2017 | Read review
“For Women traveling alone, there is a "Ladies floor" that's a nice option with extra security! (And a few extra room amenities too :) )”
 of 5 bubbles CMN_SLC, 26 Jan 2017 | Read review
5 of 5