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West End Hotel

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West End Hotel
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219 Reviews from our TripAdvisor Community

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Showing 203: English reviews
Milan, Italy
Reviewed 10 February 2015

Dsouza at front desk was very helpful. Also Francis and the new young trainee boy. Dont remember his name. Good location next to the Marine lines station and Bombay hospital. Room could be more cleaner especially the carpet and the pillow covers. For the price paid, hotel should provide, Iron, minibar bar, hair dryer and a kettle. Bath tub should...

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3Thank Attilia M
WestEndHotel1948, General Manager at West End Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your comments with us. We are excited to learn that you were impressed by the service provided by Dsouza, Francis and Mithun. Please accept my sincere apologies for the cleanliness issues you experienced in your room.. It is of the utmost importance to us that the service as well as...

Birmingham, Alabama
Reviewed 9 February 2015

As a foreign woman traveling alone its especially important for me to find a hotel where I feel not only safe but comfortable and relaxed. The West End definitely fits the bill, particularly with regard to the staff who are very helpful and who provide excellent service. I didn't give the hotel five stars because its not a luxury hotel...

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2Thank cathleen78
WestEndHotel1948, General Manager at West End Hotel, responded to this review

Dear Guests, Thank you for taking the time to share your stay experience. All of us at West End are delighted to know that you liked our services & location. We all are happy to know you find West End safe for women’s. We do have many FIT women travelers patronizing our services for years. Yes we are not luxurious...

New Delhi, India
Reviewed 28 January 2015

Amazing hotel which defines classic setting. Hospitality at its best - from the elevator boy to the manager. One cannot complain about the food. Most of all, they try their best to make you feel at home. My first heart break was from this very hotel (excuse the extra info). For official and personal reasons, WEH will always be close...

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2Thank Selrahc04
WestEndHotel1948, General Manager at West End Hotel, responded to this review

Dear Guest Thank you for taking the time to share your experience with us.We are glad to know that you enjoyed the classic setting and the outstanding service here at WEH. We are also honored to learn that WEH will always hold a special place in your heart. We look forward to welcoming you back home on your next visit....

Dubai
Reviewed 18 January 2015

This is an old hotel with a running lift installed probably in the 60's. However, why it deserves 4 stars is its excellent location and value for money. If you are looking for a clean, good space to stay with decent service, good connectivity to all parts of the city, do not think twice. This is especially so if your...

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2Thank IndoVeggie
WestEndHotel1948, General Manager at West End Hotel, responded to this review

Dear Guests, I want to thank you for taking the time to share your stay experience with us. We try to maintain our old world charm of the hotel. Thank you for patronizing us for last 08 years & rating us as a 04 star hotels. I would very much like to meet you on your next visit. Yours faithfully,...

Mumbai
Reviewed 2 January 2015

Is this a 4 star hotel? Really? 1. There wasn't any fridge in the room 2. AC was placed at location where it will take couple of hours to cool down the room 3. Environment and hotel ambiance like hospital 4. The only positive is that the location of this hotel is very close to Churchgate station

Review collected in partnership with Cleartrip
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2Thank Jignesh K
WestEndHotel1948, General Manager at West End Hotel, responded to this review

Dear Guest, I want to thank you for taking the time to share your experience with us. At present we are awaiting classification by the department of tourism & our rating on tripadvisor is 3.5. We do have fridges in our Superior rooms & in our standard rooms we give fridges on request. We thank you for appreciating our central...

Bangalore, Karnataka, India
Reviewed 30 December 2014

I stayed in a double room for 4 nights . Room was big , well ventilated but as hotel is in a business district not much of views . The hotel has an old world charm. Staff is courteous & efficient . Location is excelent , is a 10 minutes walk from Marine Drive & Church Gate Station . Plenty...

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Thank Kavi53
WestEndHotel1948, General Manager at West End Hotel, responded to this review

Dear Guest, I want to thank you for taking the time to share your stay experience with us. We thank you for appreciating our central location old world charm & great value for money. Management does understand the importance of TV for relaxing in the room. We will certainly increase our TV channels so that sports & news worldwide can...

Glasgow, Scotland, United Kingdom
Reviewed 30 December 2014

Stayed here because of a good priced hotel. This hotel offers a good location and near to The Gateway to India. The rooms were large and comfortable. I did not eat in the hotel much preferring to eat in the local curry restaurants. No complaints about the staff all were friendly and helpful. I rather liked the Old feel about...

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1Thank Angus M
WestEndHotel1948, General Manager at West End Hotel, responded to this review

Dear Guest, I want to thank you for taking your time out to write an amazing review. We also thank you for appreciating our old world charm, spacious rooms central location, friendly & helpful service. We look forward to serving you in the future Yours Faithfully, Arjun Ramani General Manager West End Hotel,Mumbai

Reviewed 21 December 2014

I was on a business trip and had stayed in this hotel for 5 days. The hotel has an old world charm, but it has not moved on to include the modern ammenities. Pro's: 1. Very close to CST and Chruchgate, and right in the middle of the business district. 2. Comfortable and clean rooms 3. Dinner buffet is very...

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Thank Bustravel2711
WestEndHotel1948, General Manager at West End Hotel, responded to this review

Dear Guest, Thank you for taking out your valuable time to fill this review. We are regularly doing pest control & we are sorry for the inconvenience caused to you. Both our lifts have lift-man & doors are always kept opens. Upon hearing the bell the lift-man goes to the particular floor to attend the guest. We are very sorry,...

New Delhi, India
Reviewed 19 December 2014

Stayed at West End on Marine Lines overnight as a business traveller. Not only that the radio cab that I hired from the Mumbai Int'l Airport knew about the hotel, but none of the cabbies and autorickshaw wallahs standing on the Marine Lines could direct us where the Hotel is. Finally, 5th attempt succeeded and we could get to the...

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Thank Arun S
WestEndHotel1948, General Manager at West End Hotel, responded to this review

Dear Guest, We thank you for taking out your time to fill this review. We do have a reliable, safe & economical pickup/drop service from the Airport which you perhaps may like to try on your next visit to save the inconvenience caused to you during your last visit. We apologize that the reception that you received was not as...

Basel, Switzerland
Reviewed 3 December 2014

If you want to feel to be in India with a nostalgic touch this is a recommendable Iocation. The staff from the front desk over the lift boys to the room service with floor managers were very helpful, also in organising transport.The food was excellent both in choice and quality especially if you like fish, AC in the rooms of...

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Helpful?
Thank Heinz W
WestEndHotel1948, General Manager at West End Hotel, responded to this review

Dear Guest, Thank you very much for staying with us once again & thank you for lovely feedback on your recent stay. We are delighted to know that you like our food, our fillet fish with tarter sauce is famous amongst the customers. We would like to assure a wonderful experience on all your future visits. The entire team at...

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Conference Facilities

Additional Information about West End Hotel

Address: 45, New Marine Lines, Mumbai (Bombay) 400020, India
Region: India > Maharashtra > Mumbai (Bombay)
Price Range: $122 - $180 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — West End Hotel 3.5*
Number of rooms: 80
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Also Known As:
West End Hotel Mumbai
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Questions & Answers

Here's what travellers have asked, with answers from West End Hotel staff and other travellers.
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Questions? Get answers from West End Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms towards the road are noisy but well lit”
 of 5 bubbles ShashankSharmaBlr, 18 Jan 2017 | Read review
“3rd floor is no smoking room area”
 of 5 bubbles kapvinod, 20 Dec 2016 | Read review
“It is not cheap or cheeful”
 of 5 bubbles Carrotblue, 8 Dec 2016 | Read review
“Ensure your room has good Cellular reception”
 of 5 bubbles rahuljemal, 3 Aug 2016 | Read review
“Old Classic Hotel”
 of 5 bubbles 491anilb, 21 Jun 2016 | Read review
5 of 5