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Shangri-La's Eros Hotel

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#14 of 702 Hotels in New Delhi
Certificate of Excellence
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Shangri-La's Eros Hotel
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2,498 Reviews from our TripAdvisor Community

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Showing 2,184: English reviews
London
Reviewed 23 January 2016 via mobile

We stayed here as our first stop in India and were not disappointed. The hotel is extremely well appointed, with beautiful rooms, an excellent restaurant and a fully equipped spa and gym. The staff were also incredibly helpful, I lost my passport at Delhi airport and they bent over backwards to find it and lo and behold, it turned up!...

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Helpful?
Thank Stuart H
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest,  Greetings from Shangri-La's - Eros Hotel, New Delhi! Thank you for taking time out and sharing your valuable feedback with us, it is much appreciated. We are happy to know that you found the property centrally located in the heart of the city and had a comfortable stay. The entire team of Shangri-La's - Eros Hotel, New Delhi...

Istanbul, Turkey
Reviewed 21 January 2016

The hotel was really old. But you can feel the Shangri La attitude all around. The pool was small. The concierge, front desk, housekeeping all were very helpful. I was there for color fest. the hotel also paints you up:) that was an unforgettable service:)) restaurant was very very old.

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Helpful?
Thank Chris G
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing Shangri-La's - Eros Hotel, New Delhi. We are delighted to know that we were able to meet and exceed your expectations with our hospitality and services. However we have noted your frank and forthright comments about the hotel, we will surely address these concerns during our refurbishment plan for the hotel in the near...

Reviewed 21 January 2016

Shangrila is located in the heart of Delhi hence, very well connected to the entire capital region by road/metro or public transport. Shangrla has great rooms which are comfortable, clean and well equipped. I personally find the lobby/reception area of shangrila a little small as compared to other hotels. The valet parking spot is always well decorated and inviting. The...

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Helpful?
Thank Shagun R
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for your nice review. We appreciate it immensely.  I am glad to know that you found your room clean and comfortable, service standards to your satisfaction and enjoyed the dining experience our new All day Dining Restaurant, Tamra. Your encouraging words mean a lot to us and I have shared the same with the team.  If...

Reviewed 21 January 2016 via mobile

Harish manner bot r very familiar with there courtesy devices I would really like the service great food nice room nice lobby overall I would be recommending this hotel to every one dinner in the night is awesome I would come back again ............

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Thank Plato P
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest,  Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for recommending us.  We truly are delighted to know that you had a pleasant stay and we are also pleased to learn that you enjoyed the food. If your travels bring you back to New Delhi we would be pleased to have you stay...

Reviewed 21 January 2016 via mobile

Stay was excellent. Rooms are clean and spacious. Breakfast and evening lounge are top notch. Awesome service by Harmish and Rahul. Favorite location to stay at in New Delhi. Would recommend this to anyone visiting delhi.

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Helpful?
Thank John O
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest,  Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your wonderful feedback and recommending us.  We truly are delighted to know that you had a pleasant stay and we were able to meet and exceed your expectations with our hospitality and services. Your encouraging comments have been shared with the entire...

London, United Kingdom
Reviewed 20 January 2016

Extremely attentive staff, excellent breakfast buffet, very quiet room, lovely bathroom and the most comfortable bed and pillows. At the pricier end of hotels in the city but worth it. Definitely worth paying extra for the Horizon Club benefits.

Review collected in partnership with shangri-la.com
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Thank WiltshireEngland2016
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest,  Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your valuable feedback with us. We are pleased to know that you found your room well appointed and comfortable and the food excellent. My team and I look forward to welcoming you back at Shangri-La's - Eros Hotel, New Delhi during your...

Lugano, Switzerland
Reviewed 19 January 2016

In India it's easy to get 5 stars with 3 stars level... This time I was satisfied 100%, rooms are clean and confortable, service is good and the restaurant Tamra is excellent. It's exactly down town New Delhi so if you have to get the taxi for the airport put an hour and a half more on your scheduling.

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Thank Pietro_U
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest,  Thank you for choosing Shangri-La's - Eros Hotel, New Delhi. We are delighted to know that we were able to meet and exceed your expectations with our hospitality and services. My team and I look forward to welcoming you back at Shangri-La's - Eros Hotel, New Delhi during your next visit!  Best regards General Manager

Reviewed 19 January 2016

Great hotel with a very great, central location. We were in Delhi for one night and we were able to see all of the sights! Aside from India Gate and restaurants in Connaught Place, there isn't much that is walking distance. However, the hotel is close to the metro line that is great and easy to use and able to...

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Helpful?
Thank Mahua D
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest,  Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your valuable feedback with us. We are pleased to know that you found our hotel centrally located. In case your travels bring you back to New Delhi, we hope you will choose to stay with us again. Best regards General Manager

Reviewed 18 January 2016

Visited in early Jan 2016 for three nights. Actually, we arrived a couple of hours before New Year's. Hotel was hosting a big party (which we did not attend). Overall, this is a decent hotel and a good choice around this part of town. It bills itself as a 5-star property, which is a bit optimistic. Rooms are of good...

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Helpful?
Thank kumo_IW
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you very much for taking the time and posting your review. I am glad to know that you found your room clean and comfortable, service standards to your satisfaction and enjoyed the dining experience our new All day Dining Restaurant, Tamra. However we have noted your frank and forthright comments about the rooms and decor. We will...

USA
Reviewed 18 January 2016 via mobile

I am always delighted to stay at this resort. I have only come for business trips, but I always feel as if my time here is a vacation because of the excellent service I receive from staff members like Muana, Ankita and others. Business or pleasure, you will enjoy your accommodations. Well done Shangrila!

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Helpful?
Thank JITA2003

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
  • Airport Transportation
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
If you are looking for a hotel nestled in the heart of the city, Shangri-La's - Eros Hotel, New Delhi is well appointed to suit your needs. Situated in Connaught Place and facing the Parliament, the hotel is in close proximity to most of the popular tourist attractions such as India Gate, National Museum, Humayun's Tomb, Rashtrapati Bhavan and government offices like North Block, South Block and the government ministries. Offering 320 luxuriously furnished guest rooms and suites, the rooms on the higher floor feature panoramic views of the city, which can also be enjoyed from the Horizon Club Lounge. Spoilt for choice the guests are presented with a variety of sumptuous cuisines at the All Day Dining restaurant - Tamra which offers extensive spreads of Italian, Continental, Indian, Chinese, Japanese and Thai. In addition, to this there are 4 more outlets scheduled to be opened soon. Equipped with state of the art recreational facilities the Health Club and The Spa at Shangri-La are designed to pamper the business and leisure travelers with a host of exciting therapies and fitness activities to relax and rejuvenate the mind and body. Overlooking the lush manicured terrace, the Shangri-La Ballroom is an ideal venue for important meetings and banquet celebrations to cater to your business requirements. ... more   less 

Additional Information about Shangri-La's Eros Hotel

Address: 19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
Region: India > National Capital Territory of Delhi > New Delhi
Price Range: $200 - $371 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
Number of rooms: 320
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Shangri-La Hotels and Resorts, Hotels.com, Priceline and Jetsetter so you can book your Shangri-La's Eros Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Shangri La Delhi
Hotel Shangri La New Delhi
Shangri-La Hotel New Delhi
Shangrila Hotel
Hotel Style:
#9 Spa Hotel in New Delhi
#9 Family Hotel in New Delhi
#11 Romantic Hotel in New Delhi
#11 Luxury Hotel in New Delhi
#20 Business Hotel in New Delhi
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La's Eros Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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