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Shangri-La's Eros Hotel

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#14 of 696 Hotels in New Delhi
Certificate of Excellence
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2,427 Reviews from our TripAdvisor Community

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Showing 2,125: English reviews
Edinburgh, United Kingdom
Reviewed 7 January 2016

We stayed in January. There was a bit of renovation work underway which meant our room was sometimes noisy. They were in the process of opening 2 new restaurants in the hotel (Chinese and Italian). We ate in the Tamra restaurant, the buffet option is brilliant with loads of choice of worldwide cuisines but a la carte was also very...

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Helpful?
Thank Mark J
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest,  Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your feedback with us.  We are extremely sorry for the inconvenience caused due to the noise factor. However we are delighted to learn that you appreciated the Spa facilities though separated and found the All Day Dining restaurant - Tamra delectable with...

Berlin, Germany
Reviewed 7 January 2016

This hotel leaves almost nothing to be desired. Room's cleanliness is very good for Indian standards and meets Western expectations almost, but could be improved in the last corners. The view in upper rooms is stunning: woods and palaces. The room service is exquisite, the food just brilliant as is the breakfast buttet, which comprises both Western as well as...

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Helpful?
Thank Daniel B
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest,  Thank you for sharing your feedback on your stay at Shangri-La's - Eros Hotel, New Delhi. Your encouraging comments have been shared with the entire team and we look forward to having you stay with us again at Shangri-La's - Eros Hotel, New Delhi.  Best regards General Manager

London, United Kingdom
Reviewed 7 January 2016

It has to be said the variety and quality of food here is excellent (although price by the time all the hidden taxes are added on). There really is something for everyone. Drinks are a rip off. However they have made breakfast too complicated which creates a frenetic chaos. Whilst a lot of food is on a buffet, somethings have...

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Helpful?
Thank KeithandNicola
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest,  Thank you for your review and for appreciating variety and quality of food. Our Food and Beverage pricing is at par with restaurants at our competition hotels but we would still review it and take action wherever required.  In case your travels bring you back to New Delhi, we hope you will choose to stay with us again. ...

New York City, New York
Reviewed 7 January 2016

Despite reserving nonsmoking rooms 5 out of 8 of our group's rooms were smoking. When I told the front desk staff that 3 of us were in 9th-floor smoke-smelling rooms with ashtrays and matches they said to my face that the only smoking floor in the hotel is the 18th and that the 9th floor is nonsmoking. The initial remedy...

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Helpful?
Thank KRKNYC
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest,  Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your frank and forthright feedback with us.  At the outset kindly accept our sincere apologies for the inconvenience caused to you. It is our constant and sincere endeavor to provide the best of services to our guests at all times and this...

Beirut, Lebanon
Reviewed 6 January 2016

During my last trip to Delhi, we visited Mister Chai tea lounge, the recent addition to the renown Shangi La Eros hotel, and had a one of the best culinary experiences in India. Having the privilege to taste and experience "street food" from all over the country in such a lush setting, makes it worth trying. Even though the concept...

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Helpful?
Thank Ramy M
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest,  Thank you for choosing to visit Mister Chai at Shangri-La's - Eros Hotel, New Delhi and for sharing your wonderful feedback with us. It gives us immense pleasure to know that you enjoyed the hospitality, tasteful, sensual snacks and for recommending the Masala tea.  In case your travels bring you back to New Delhi, we hope you will...

Reviewed 6 January 2016 via mobile

Expensive buffet at tamara Rs 36000 for 5 adults without alcohol. Brilliant breakfasts. Divine Puri's (best in indian hotels?). Reasonable rooms; comfortable. Service levels about average. Well appointed gym in a stylish area. Its greatest asset is its central location. So if you looking for a comfortable, grand without being OTT residence close to connaught at a reasonable price look...

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Helpful?
Thank nischal g
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, We truly are pleased to know that you had a wonderful stay experience at the hotel and liked the hospitality and services. We are also happy to know that you found the property centrally located in close proximity to the famous tourist and shopping attraction - Connaught Place. You found our rooms well appointed with comfortable beds and...

Saint Paul, Minnesota
Reviewed 5 January 2016

This hotel served us well. If you are not a smoker, be sure to request a non-smoking room (smoking rooms are thick with smell). The dinner buffet was spectacular, but expensive. No tummy problems with the food we ate.

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Helpful?
Thank KCK247
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest,  Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your feedback with us.  Our Food and Beverage pricing is at par with restaurants at our competition hotels but we would still review it and take action wherever required.  In case your travels bring you back to New Delhi, we hope you...

Sydney, Australia
Reviewed 5 January 2016

Three of us stayed for three nights early Jan in two rooms on 12th floor. Pros: Comfortable, well furnished rooms, good housekeeping. Phone to reception answered immediately and requests promptly met. Complimentary, trouble free wifi. Food at this hotel is outstanding, breakfast, dinner and in coffee lounge. Coffee excellent. All staff were wonderful. Organised cars for two consecutive days, one...

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Thank Pirate2070
Kuala Lumpur, Malaysia
Reviewed 5 January 2016

A great hotel with walking distances to certain famous attraction like Connaught place, has good varieties of foods and metro station is around the corner. The laundry services is excellent and they awesome on time to deliver as promised. I would definitely come back again.

Review collected in partnership with shangri-la.com
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Helpful?
Thank klkoid
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for your nice review.We appreciate it immensely.  We are so pleased to learn that you had an enjoyable stay. Happy to know that you found the hotel centrally located, appreciated the quality of food, found the laundry service efficient.Your encouraging words mean a lot to us and I have shared the same with the team.  If...

Toronto, Canada
Reviewed 4 January 2016

What an amazing place to start our four-week tour of India! We stayed four nights at the hotel. The location, service, food and facilities were all outstanding. We were made to feel welcome immediately upon arrival very early in the morning. The restaurant staff at Tamra were especially helpful and attentive. They went over and above to accommodate us at...

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Helpful?
Thank Daljit-and-Dolare
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you very much for taking the time and posting your review. I am glad to know that you found your room clean and comfortable, service standards to your satisfaction and enjoyed the dining experience our new All day Dining Restaurant, Tamra. If your travel brings you back to Delhi, do come back and stay with us. Kindest...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
  • Airport Transportation
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
If you are looking for a hotel nestled in the heart of the city, Shangri-La's - Eros Hotel, New Delhi is well appointed to suit your needs. Situated in Connaught Place and facing the Parliament, the hotel is in close proximity to most of the popular tourist attractions such as India Gate, National Museum, Humayun's Tomb, Rashtrapati Bhavan and government offices like North Block, South Block and the government ministries. Offering 320 luxuriously furnished guest rooms and suites, the rooms on the higher floor feature panoramic views of the city, which can also be enjoyed from the Horizon Club Lounge. Spoilt for choice the guests are presented with a variety of sumptuous cuisines at the All Day Dining restaurant - Tamra which offers extensive spreads of Italian, Continental, Indian, Chinese, Japanese and Thai. In addition, to this there are 4 more outlets scheduled to be opened soon. Equipped with state of the art recreational facilities the Health Club and The Spa at Shangri-La are designed to pamper the business and leisure travelers with a host of exciting therapies and fitness activities to relax and rejuvenate the mind and body. Overlooking the lush manicured terrace, the Shangri-La Ballroom is an ideal venue for important meetings and banquet celebrations to cater to your business requirements. ... more   less 

Additional Information about Shangri-La's Eros Hotel

Address: 19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
Region: India > National Capital Territory of Delhi > New Delhi
Price Range: $213 - $352 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
Number of rooms: 320
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Shangri-La Hotels and Resorts, Expedia, Travelocity, Hotels.com, Priceline, Agoda and Jetsetter so you can book your Shangri-La's Eros Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Shangri La Delhi
Hotel Shangri La New Delhi
Shangri-La Hotel New Delhi
Shangrila Hotel
Hotel Style:
#9 Spa Hotel in New Delhi
#9 Family Hotel in New Delhi
#11 Luxury Hotel in New Delhi
#11 Romantic Hotel in New Delhi
#20 Business Hotel in New Delhi
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La's Eros Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great hotel to be inn if you need to stay in Cannught place and great reaturants , liked the Grapa bar as well great concept .”
 of 5 bubbles ashishaurora10, 15 Jan 2017 | Read review
“Try to get rooms to higher floors for a good view!”
 of 5 bubbles nikhilvaswani3008, 11 Jan 2017 | Read review
“Choose club room.”
 of 5 bubbles SydneyRon, 7 Jan 2017 | Read review
“Stay in a club room, the amentities are completly worth it.”
 of 5 bubbles SeattleGina, 4 Jan 2017 | Read review
“Some rooms have been renovated and are very nice. Other rooms need renovation and , whilst they are ok, renovated ones are much nicer”
 of 5 bubbles X1639RJdavidg, 3 Jan 2017 | Read review
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