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Shangri-La's Eros Hotel

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#12 of 703 Hotels in New Delhi
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2,364 Reviews from our TripAdvisor Community

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Showing 2,070: English reviews
North East England, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
Reviewed 19 December 2015

Please do research the area where you are staying. We stayed from 11th December till 18th. It was far too long, the hotel was excellent and the club room is a must ( see Sonia always smiling ) . Only one down side is at this time of year pool needed to be heated. All the locals say it's safe... More 

Helpful?
Thank 972travel2015
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest,  Thank you for choosing Shangri-La's- Eros Hotel for your recent stay and taking time out for sharing your valuable feedback with us. We apologize for the inconvenience caused to you and your wife due to the temperature of the water in the swimming pool. In case your travels bring you back to New Delhi, we hope you will... More 

Guelph, Canada
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 18 December 2015

Two nights here with business colleagues. Beautiful hotel in a perfect central location. Staff were superb - attentive without being fawning. Lunch buffet in Tamra was out of this world. In a country full of lunch buffets, this one really stood out, both for quality and unique options. Will definitely return when I'm back in Delhi.

Review collected in partnership with shangri-la.com

Helpful?
Thank btmline88
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for your nice review .We appreciate it immensely.  Your encouraging comments have been shared with the entire team and we hope to see you again sometime soon. Warm regards, General Manager More 

Palmyra, Wisconsin
Level Contributor
415 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
Reviewed 18 December 2015

Loved the service and was so glad to see this hotel after a flight from Chicago. Nice greetings, beautiful lobby. Check in could have been a bit smoother but everyone was nice. Filling out paperwork, giving passports etc all took time when all we wanted was to sleep.rooms very nice, GREAT BED, very good room, hot water noise free what... More 

Helpful?
Thank 59galtraveler
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you very much for taking the time and posting your review. I am glad to know that you found your room clean and comfortable, service standards to your satisfaction and enjoyed the breakfast experience at our All day Dining Restaurant, Tamra. However we have noted your frank and forthright comments about the check in process and will... More 

New Delhi
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 17 December 2015

Ok first and foremost, I hate giving it a 3/5 because this hotel truly is an institution in Delhi. But it all started with problems right at the start. Check In 1. Firstly, its a little disconcerting to see the smiles brighten up when a non-resident guest walks up to the people manning the reception desk and the smile wane... More 

Helpful?
Thank Simplefern
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you very much for your review and am very disturbed to read your comments about the hotel and are sorry to learn that we fell short of your expectations. We have taken up your frank and forthright comments on board and will address the concerns on priority. We will continue to further enhance and improve our product... More 

Cyprus
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 December 2015 via mobile

Mmmm I m not quite sure how to review this particular Shangri la. It's not like other Shangri la hotels. Something is missing .Club rooms are in need of renovation for sure . The gym was being renovated at our time of staying as well as an extensive part of the garden . I used the spa services quite often... More 

Helpful?
Thank MariaK-BrimHill-UK
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Greetings from Shangri-La's - Eros Hotel, New Delhi! Thank you for taking time out and sharing your valuable feedback with us, it is much appreciated in order for us to serve you better the next time you stay with us. We are happy to know that you found the all day dining - Tamra amazing and appreciated the... More 

Mauritius
Level Contributor
64 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 16 December 2015

The checkin was very quick, the room comfortable, bathroom clean but a bit outdated. No separate shower, had to climb in bath to have shower. No separate toilet. The service is of a very good quality. We walked around in the area to visit Delhi as it was our 1st stay in this town. connaught place is very close but... More 

Helpful?
Thank FranceMauritius
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Many thanks for sharing your warm words of appreciation with us. We are so pleased to know that you loved our food spreads and appreciated the hospitality extended by our service associate and provide you with a comfortable stay experience. Your lovely comments have been shared with the entire team at the hotel and we look forward to... More 

London, United Kingdom
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 December 2015

Lovely hotel, nice rooms, price that we paid was very good for 5* hotel. Nice oasis from the hustle and bustle of Delhi! Pool was also lovely nice. Staff helpful with advising us where to visit and getting taxi drivers for us etc. Small touches like fruit and biscuits in room were great.

Helpful?
Thank DunnoJeff
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your encouraging comments with us. We are so pleased to hear that we were able to provide you with a wonderful stay experience at the hotel. Glad to hear that you found the rooms comfortable, pool clean, staff responsive and the overall... More 

Mumbai
1 review
Reviewed 15 December 2015

Hassle free checking in and checking out. Rooms have exceptional beds and bathrooms. The linen they use is simply amazing. It makes you sleeping on the bed an experience. The bathrooms are equipped with Grohe shower heads. There is nothing more relaxing than having a hot water bath with the massage mode on the shower head. The Wi-fi is super... More 

Review collected in partnership with shangri-la.com

Helpful?
Thank daravnaduck
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for your warm words of appreciation on your stay experience at Shangri-La's - Eros Hotel, New Delhi. I am happy to learn you had a wonderful experience while staying with us and appreciated the warmth and hospitality extended by our service associates and look forward to welcoming you again. Kindest regards, General Manager More 

Auckland, New Zealand
Level Contributor
3 reviews
3 hotel reviews
Reviewed 15 December 2015

Staying at the Shangri-La in Delhi was certainly a highlight of our vacation. The service is top notch and would rival any 5-star western hotel. Some of the finishings are a little rough, however it is expected in India. I would highly recommend upgrading your room so you get access to buffet and drinks upstairs in the business longue. Easily... More 

Helpful?
Thank fleal109
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you so very much for delighting us with your warm words of appreciation on your stay experience at Shangri-La's - Eros Hotel, New Delhi. We are so pleased to learn that you had a wonderful experience while staying with us and appreciated the warmth and hospitality extended by our service associates. The entire team at the hotel... More 

Alexandria, Virginia
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 December 2015

This is an excellent property, very comfortable and well maintained. The restaurants and public spaces are so nice you might not want to leave. The rooms are well appointed, with nice woodwork, but not ostentatious. My bathroom had a fresh rosebud in it. The service can be over the top -- the word is probably "obsequious." Staff do a tremendous... More 

Review collected in partnership with shangri-la.com

Helpful?
Thank SadEyeJoe
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi . We are so happy to learn that we were able to delight you with our hospitality and services and provide you with an enjoyable stay experience. Your comments have been shared with the entire team and we look forward to your next visit. Kindest... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
  • Airport Transportation
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
If you are looking for a hotel nestled in the heart of the city, Shangri-La's - Eros Hotel, New Delhi is well appointed to suit your needs. Situated in Connaught Place and facing the Parliament, the hotel is in close proximity to most of the popular tourist attractions such as India Gate, National Museum, Humayun's Tomb, Rashtrapati Bhavan and government offices like North Block, South Block and the government ministries. Offering 320 luxuriously furnished guest rooms and suites, the rooms on the higher floor feature panoramic views of the city, which can also be enjoyed from the Horizon Club Lounge. Spoilt for choice the guests are presented with a variety of sumptuous cuisines at the All Day Dining restaurant - Tamra which offers extensive spreads of Italian, Continental, Indian, Chinese, Japanese and Thai. In addition, to this there are 4 more outlets scheduled to be opened soon. Equipped with state of the art recreational facilities the Health Club and The Spa at Shangri-La are designed to pamper the business and leisure travelers with a host of exciting therapies and fitness activities to relax and rejuvenate the mind and body. Overlooking the lush manicured terrace, the Shangri-La Ballroom is an ideal venue for important meetings and banquet celebrations to cater to your business requirements. ... more   less 

Additional Information about Shangri-La's Eros Hotel

Address: 19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
Region: India > National Capital Territory of Delhi > New Delhi
Price Range: $224 - $353 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
Number of rooms: 320
Reservation Options:
TripAdvisor is proud to partner with Shangri-La Hotels and Resorts, Travelocity, Hotels.com, Orbitz, Priceline, Agoda, Booking.com and Jetsetter so you can book your Shangri-La's Eros Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Shangri La Delhi
Shangrila Hotel
Hotel Shangri La New Delhi
Shangri-La Hotel New Delhi
Hotel Style:
#8 Spa Hotel in New Delhi
#9 Luxury Hotel in New Delhi
#9 Family Hotel in New Delhi
#11 Romantic Hotel in New Delhi
#20 Business Hotel in New Delhi
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La's Eros Hotel staff and other travellers.
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Questions? Get answers from Shangri-La's Eros Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“In 2017 dont go for the new rooms. Smell of varnish”
 of 5 bubbles VinodMathews, 4 Dec 2016 | Read review
“Request a room that is not on the catering/party side of the hotel.”
 of 5 bubbles travrel, 29 Nov 2016 | Read review
“Ask for a newly renovated room”
 of 5 bubbles drtike, 28 Nov 2016 | Read review
“Try to get for a room on a high floor for views over the town.”
 of 5 bubbles vse40, 27 Nov 2016 | Read review
“check which floors may be undergoing refurbishment to avoid the noise in day time hours.”
 of 5 bubbles Nomadz721, 21 Nov 2016 | Read review
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