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Shangri-La's Eros Hotel

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#14 of 696 Hotels in New Delhi
Certificate of Excellence
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2,427 Reviews from our TripAdvisor Community

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Showing 2,125: English reviews
A TripAdvisor Member
1 review
Reviewed 10 January 2016

Hotel rooms lovely, some service nothing special, but restaurant choice and dealing with medical issues like mine could not be faulted. Ask for chefs Govind or Binod, and what they recommend (if you are fortunate to not have restrictions, or even if you do). They are fantastic and the food is delicious.

Review collected in partnership with shangri-la.com
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Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest,  Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your feedback with us. It gives us immense pleasure to know that you had comfortable stay and enjoyed the hospitality and services of the hotel.  In case your travels bring you back to New Delhi, we hope you will choose to stay...

Reviewed 10 January 2016 via mobile

Centrally located hotel. Right in Lutyens delhi. The restaurants in the hotel were being renovated while we were there but the coffee shop served good food. Breakfast had a good spread. Their room is service They need to upgrade their bathrooms a bit.

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1Thank meghana d
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest,  Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your wonderful feedback with us. We are happy to know that you enjoyed the food spread at Tamra. We have noted your frank and forthright comments about the bathrooms and we will surely address these concerns during our refurbishment plan for the hotel...

Montreal, Canada
Reviewed 10 January 2016

The service at the Shangri-la is remarkable. Saurabh, the concierge, did an amazing job in accommodating any desire we expressed. He was even able to get us a last minute reservation at the high end restaurant Indian Accent when it was fully booked for the whole week. Kuku at the reception was also very friendly and helpful. The location of...

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Thank evechaput
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you very much for taking the time to share your frank and forthright feedback about our hotel. I am glad to know that you found the service remarkable and centrally located. We have noted your valuable observations about the room and same will be addressed on priority. Our Food and Beverage pricing is at par with restaurants...

Reviewed 10 January 2016

Arrived in the middle of the night, but was a little taken back at first having check-in services in my room. The rest of my stay here was perfect; quiet to get some rest. This hotel is also connected to a shopping mall so very convenient if you want to pick up something you forgot or just walk around and...

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Thank Renae P
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest,  Greetings from Shangri-La's - Eros Hotel, New Delhi! Thank you for taking time out and sharing your valuable feedback with us. We are so pleased to learn that you had an enjoyable stay. If your travel brings you back to New Delhi, we would be delighted to have you experience Shangri-La again. Yours Sincerely General Manager

South Africa
Reviewed 9 January 2016

Always wanted to go to India and my dream was answered.I went to India and visited a few interesting places this time with my late husband.It was a wonderful experience for both of us.We went to Delhi,New Delhi.Agra,Jaypur,Jodpur and Mumbhai we also saw the Taj Mahal

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Thank sally860
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Greetings from Shangri-La's Eros Hotel New Delhi,  Thank you for all your positive feedback on your overall experience at Shangri-La New Delhi. We are delighted to know that you had a pleasant stay and enjoyed the hospitality of our staff and our property.  The entire team at Shangri-La's -Eros hotel, New Delhi looks forward to welcoming you back. ...

Reviewed 9 January 2016 via mobile

Besides the greatness of the place, people who work here are always in the best mood to maje everything a great experience, from the food till the services. ❤️ Definitly worth the price and you can be sure you will be well treated. Wonderful!!

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Thank Vicente C
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for your nice review.We appreciate it immensely.  We are so pleased to learn that you had an enjoyable stay. Happy to know that you found the staff friendly and efficient. Your encouraging words mean a lot to us and I have shared the same with the team.  If your travel brings you back to New Delhi,...

Johannesburg, South Africa
Reviewed 9 January 2016

The Horizon Club Room was great and the added privacy of their facilities is excellent when on a short stay. The actual location is superb. A great experience at a fantastic hotel. I would highly recommend this hotel to business and tourist travelers.

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Thank CaronLappeman
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for your nice review and recommending our hotel.We appreciate it immensely.  We are so pleased to learn that you had an enjoyable stay. Happy to know that you appreciated our hotel's central location. Your encouraging words mean a lot to us and I have shared the same with the team.  If your travel brings you back...

Moscow
Reviewed 8 January 2016

This area is mostly occupied by government and military buildings, so it's very clean, safe and well-maintained. I would even suggest a few walks around, although you have to remember that it's still India, as incredible as it is. + good breakfast with nice selection of both european and indian cuisine. Sometimes crowded, but the staff does its best. +...

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Thank Thefall
Greater Sydney, Australia
Reviewed 8 January 2016

Arrived at hotel to be informed for the first time - pool closed -no bar - construction on roof of spa Left hotel early Absolute nightmare could not possibly recommend this hotel, they should have rightly published all the construction work they were undergoing and I would have obviously not gone there I left early despite already paying for room...

Review collected in partnership with shangri-la.com
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4Thank Stephennewdelhi
Salalah, Oman
Reviewed 8 January 2016 via mobile

A paradise in the middle of Delhi. We spent a week here. After spending all day out in chaotic Delhi exploring the city it was such a pleasure coming back to the hotel and relaxing whether in our comfortable room or the gardens or at the amazing Tamra. The staff were extremely attentive and helpful. Special thanks to Garish and...

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Thank Susan A
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest,  Thank you for choosing Shangri-La's - Eros Hotel, New Delhi and taking time out for sharing your valuable feedback with us. We are delighted to know that we were able to meet and exceed your expectations with our hospitality and services especially through our staff's responsiveness. It is a pleasure to know that you enjoyed dining at Tamra....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
  • Airport Transportation
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
If you are looking for a hotel nestled in the heart of the city, Shangri-La's - Eros Hotel, New Delhi is well appointed to suit your needs. Situated in Connaught Place and facing the Parliament, the hotel is in close proximity to most of the popular tourist attractions such as India Gate, National Museum, Humayun's Tomb, Rashtrapati Bhavan and government offices like North Block, South Block and the government ministries. Offering 320 luxuriously furnished guest rooms and suites, the rooms on the higher floor feature panoramic views of the city, which can also be enjoyed from the Horizon Club Lounge. Spoilt for choice the guests are presented with a variety of sumptuous cuisines at the All Day Dining restaurant - Tamra which offers extensive spreads of Italian, Continental, Indian, Chinese, Japanese and Thai. In addition, to this there are 4 more outlets scheduled to be opened soon. Equipped with state of the art recreational facilities the Health Club and The Spa at Shangri-La are designed to pamper the business and leisure travelers with a host of exciting therapies and fitness activities to relax and rejuvenate the mind and body. Overlooking the lush manicured terrace, the Shangri-La Ballroom is an ideal venue for important meetings and banquet celebrations to cater to your business requirements. ... more   less 

Additional Information about Shangri-La's Eros Hotel

Address: 19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
Region: India > National Capital Territory of Delhi > New Delhi
Price Range: $216 - $355 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
Number of rooms: 320
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Shangri-La Hotels and Resorts, Priceline, Travelocity, Hotels.com, Expedia, Agoda and Jetsetter so you can book your Shangri-La's Eros Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Shangri La Delhi
Hotel Shangri La New Delhi
Shangri-La Hotel New Delhi
Shangrila Hotel
Hotel Style:
#9 Spa Hotel in New Delhi
#9 Family Hotel in New Delhi
#11 Romantic Hotel in New Delhi
#11 Luxury Hotel in New Delhi
#20 Business Hotel in New Delhi
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La's Eros Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great hotel to be inn if you need to stay in Cannught place and great reaturants , liked the Grapa bar as well great concept .”
 of 5 bubbles ashishaurora10, 15 Jan 2017 | Read review
“Try to get rooms to higher floors for a good view!”
 of 5 bubbles nikhilvaswani3008, 11 Jan 2017 | Read review
“Choose club room.”
 of 5 bubbles SydneyRon, 7 Jan 2017 | Read review
“Stay in a club room, the amentities are completly worth it.”
 of 5 bubbles SeattleGina, 4 Jan 2017 | Read review
“Some rooms have been renovated and are very nice. Other rooms need renovation and , whilst they are ok, renovated ones are much nicer”
 of 5 bubbles X1639RJdavidg, 3 Jan 2017 | Read review
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