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Shangri-La's Eros Hotel

CancelonUSD 165*
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#20 of 713 Hotels in New Delhi
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 298*
USD 165*
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USD 182*
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Shangri-La's Eros Hotel
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2,640 Reviews from our TripAdvisor Community

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There are newer reviews for Shangri-La's Eros Hotel
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Showing 2,312: English reviews
Victoria, BC Canada
Reviewed 1 week ago

We spent a couple of nights here, but the room wasn't as nice as you'd expect for a Shangri-La property. If it had it not been for all the staff we encountered at check in, restaurants and housekeeping, I would have put the hotel rating as "average". All of the public areas are really lovey, but the rooms definitely are...

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Helpful?
Thank snoopy647
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Greetings from New Delhi! Thank you for taking time out and sharing your detailed and valuable feedback with us, it is much appreciated in order for us to serve you better. We as a hotel feel extremely honoured to have you staying with us and are delighted to know that you appreciated the breakfast buffet and find Shangri-la...

California
Reviewed 1 week ago

We stayed in this hotel for one night - the lobby area and the restaurants would rate well - many parties were being held and the hotel was full of people .....the guest rooms are dated and in desperate need of updating . The toilet made loud noises, the carpet was old and needed to be changed sooner than later....

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Helpful?
Thank lovetravelca
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Please accept my most sincere apologies for the inconvenience caused to you during your visit. Though it is our constant endeavor to provide services of the highest order, at this instance, it appears that we have fallen short of that standard. We have taken up the issues very seriously and corrective action will be taken. The entire team...

Reviewed 1 week ago via mobile

Amit kumar and jai prakash both are very good in his work they provide me great service .location is good staff is very good .Haris khan From housekeeping doing good job thanks housekeeping all the best

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Helpful?
Thank Niranjan D
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for recommending us. Glad to know that you loved the warmth and professionalism extended by our service associates who made you feel at home away from home. Your lovely comments have been shared with the entire team and we look forward to welcoming you again at Shangri-La's - Eros Hotel, New Delhi. Kindest regards, General Manager

New Delhi, Delhi, India
Reviewed 1 week ago

I am in love with this hotel. Reason ? well, it has amazing set of restaurants including bar and clubs. it has good night life. it has nice rooms . it has good hospitality I love the coffee shop ...... and yes of course the location . its a Lively hotel. with lot of things happening everytime ..

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Helpful?
Thank gauravjalan
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Glad to know that you loved the warmth and professionalism extended by our service associates who made you feel at home away from home. Your lovely comments have been shared with the entire team and we look forward to welcoming you again at Shangri-La's - Eros Hotel, New Delhi. Kindest regards, General Manager

Cairo, Egypt
Reviewed 1 week ago via mobile

The rooms were very clean, staff was extremely helpful. Restaurants: Tamara there main restaurant as an all you can eat buffet at night that serves to everyone's likening There Italian restaurant has also exceptional food

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Helpful?
Thank Nadim M
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for recommending us. Glad to know that you loved the warmth and professionalism extended by our service associates who made you feel at home away from home. Your lovely comments have been shared with the entire team and we look forward to welcoming you again at Shangri-La's - Eros Hotel, New Delhi. Kindest regards, General Manager

Stockholm, Sweden
Reviewed 1 week ago via mobile

Let's take the positives: - generally very friendly staff, especially hotel drivers. - good breakfast spread with very good choice of dishes. Good egg-chef. - local food menu on level 1 was good for dinner. But: - the rooms, not even the suites are nowhere near luxury standard. Humid, "muggy", poorly fitted carpentry and furnishings. Wall to wall carpets did...

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Helpful?
Thank Morris2002
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Greetings from Shangri-La's Eros Hotel New Delhi, Please accept my most sincere apologies for the inconvenience caused to you during your visit. Though it is our constant endeavor to provide services of the highest order, at this instance, it appears that we have fallen short of that standard. We have taken up the issues very seriously and corrective...

Vallejo, California
Reviewed 1 week ago via mobile

This was my second trip to Delhi for business. The first time, I stayed at the Imperial...which was a fine hotel...however, the Shangri-La has a much better breakfast buffet and a superior lounge/happy hour experience. The service at the Shangri-La is what sets this place apart from the competition. Every evening, I was served by Pulkit at the lounge. Not...

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Helpful?
Thank Bryan N
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for your review. We are very grateful for your gracious appreciation. Your encouraging words mean a lot to us and I have shared the same with the team. If your travel brings you back to New Delhi, we would be delighted to have you experience Shangri-La again. Kindest regards General Manager

Reviewed 1 week ago

This is a great hotel. The lobby is very welcoming and so beautifully decorated. Staff is the hotel's best asset. The experience at the check in and check out, and in general throughout our stay was excellent. Front desk manager Soneli is so nice and professional! The guys at the Tamra restaurant have no compair. If I return to New...

Review collected in partnership with shangri-la.com
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Helpful?
Thank mariohurtado
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for your review. We are very grateful for your gracious appreciation. Your encouraging words mean a lot to us and I have shared the same with the team. If your travel brings you back to New Delhi, we would be delighted to have you experience Shangri-La again. Kindest regards General Manager

Brisbane, Queensland, Australia
Reviewed 1 week ago via mobile

Loved the hotel, it's staff and the way its appointed. The restaurant on the 1st floor served some of the most amazing local delicacies. The corner suites are some of the most spacious hotel rooms I have ever seen and would definitely recommend the hotel to anyone visiting the city.

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Helpful?
Thank Luke K
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for recommending us. Glad to know that you loved the warmth and professionalism extended by our service associates who made you feel at home away from home. Your lovely comments have been shared with the entire team and we look forward to welcoming you again at Shangri-La's - Eros Hotel, New Delhi. Kindest regards, General Manager

Worcester, United Kingdom
Reviewed 1 week ago

Well…it would have been smashing…IF! I can't believe the hotel carried on refurbishing throughout the night! You could hear noises of drills and hammers at 1am at night! Shame, because the room was amazing-small but very nicely done- modern and edgy. Superb view, even better service and a very good breakfast, the best over the 2 weeks we spent in...

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Helpful?
Thank sarka_holmes
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for taking time out and sharing your stay experience at Shangri-La's - Eros Hotel, New Delhi. We have noted your feedback and the same shall be reviewed on priority as a training need going forward. I look forward to welcoming you back and looking after you personally, please do let me know when you plan to...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
Official Description (provided by the hotel)
If you are looking for a hotel nestled in the heart of the city, Shangri-La's - Eros Hotel, New Delhi is well appointed to suit your needs. Situated in Connaught Place and facing the Parliament, the hotel is in close proximity to most of the popular tourist attractions such as India Gate, National Museum, Humayun's Tomb, Rashtrapati Bhavan and government offices like North Block, South Block and the government ministries. Offering 320 luxuriously furnished guest rooms and suites, the rooms on the higher floor feature panoramic views of the city, which can also be enjoyed from the Horizon Club Lounge. Spoilt for choice the guests are presented with a variety of sumptuous cuisines at the All Day Dining restaurant - Tamra which offers extensive spreads of Italian, Continental, Indian, Chinese, Japanese and Thai. In addition, to this there are 4 more outlets scheduled to be opened soon. Equipped with state of the art recreational facilities the Health Club and The Spa at Shangri-La are designed to pamper the business and leisure travelers with a host of exciting therapies and fitness activities to relax and rejuvenate the mind and body. Overlooking the lush manicured terrace, the Shangri-La Ballroom is an ideal venue for important meetings and banquet celebrations to cater to your business requirements. ... more   less 

Additional Information about Shangri-La's Eros Hotel

Address: 19 Ashoka Road | Connaught Place, New Delhi 110001, India (Formerly Shangri-La Hotel, New Delhi)
Region: India > National Capital Territory of Delhi > New Delhi
Price Range: $193 - $354 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
Number of rooms: 320
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Travelocity, Shangri-La Hotels and Resorts, Booking.com, Priceline, Hotwire, Cheap Tickets, Evoline ltd, Cancelon, TripOnline SA, getaroom.com and HotelQuickly so you can book your Shangri-La's Eros Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Shangri La Delhi
Hotel Shangri La New Delhi
Shangrila Hotel
Shangri-La Hotel New Delhi
Hotel Style:
#9 Family Hotel in New Delhi
#11 Romantic Hotel in New Delhi
#14 Spa Hotel in New Delhi
#16 Luxury Hotel in New Delhi
#20 Business Hotel in New Delhi
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La's Eros Hotel staff and other travellers.
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Questions? Get answers from Shangri-La's Eros Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“high floors”
thakur87, 19 May 2017 | Read review
“swimming pool view”
gauravjalan, 13 May 2017 | Read review
“the higher the better for good views”
Higghhghk, 23 Apr 2017 | Read review
“High rooms best, just for view over India Gate.”
Tom-Kenny, 22 Apr 2017 | Read review
“Choose any they are great”
Bapsy3732, 17 Apr 2017 | Read review
5 of 5
Cancelon
USD 165* /night
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Expedia.comUSD 179
Shangri-La.comUSD 182
AMOMAUSD 298
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Prices are for 1 room, 2 adults
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