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Shangri-La's Eros Hotel

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#14 of 704 Hotels in New Delhi
Certificate of Excellence
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2,369 Reviews from our TripAdvisor Community

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Showing 2,074: English reviews
Rickmansworth, United Kingdom
Reviewed yesterday NEWvia mobile

A most beautiful hotel and Restaraunt's with great food with amazing choice Staff very friendly and courteous Service amazing throughout the hotel and Restaraunt's Decor really nice Very clean throughout

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Helpful?
Thank m s
London, Canada
Reviewed 2 days ago NEWvia mobile

Excellence from arrival to departure. Very accommodating and responsive staff with well appointed rooms. While some renos are underway they do not disturb and the results are great. Many great restaurants and the Golden Club is an excellent service. I was very happy with all staff but a special mention is necessary for four staff in the lounge. These your...

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Helpful?
Thank Dean T
Henley-on-Thames, United Kingdom
Reviewed 4 days ago NEW

My partner previously stayed at the Shangri-La on his first visit to India in 2014 and raved about it, so I was more than a little disappointed when the receptionist who checked us in was rude toward us - she we didn't look like typical guests at that point but we had just been on a long and delayed (aren't...

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Helpful?
Thank Hannah S
Durban, South Africa
Reviewed 4 days ago NEW

Excellent Hotel and Impeccable customer service!” 5 of 5 bubblesReviewed 1 week ago We recently stayed here for my husband birthday where we were warmly welcomed by the Guest Relation manager and her crew as well as the General Manager. The attention to detail was impeccable and they went the extra mile to ensure my husband birthday was extra special...

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Helpful?
Thank Anura N
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for sharing your wonderful feedback on your stay at Shangri-La's - Eros Hotel, New Delhi and for recommending us. We truly are delighted to know that you had a memorable experience and enjoyed the hospitality and services of the hotel. Your encouraging comments have been shared with the entire team and we look forward to having...

Reviewed 1 week ago NEW

very beautiful hotel.Interior builds are beautiful.Hotel is located at center of heart of capital delhi.The hotel is very clean and maintained.There are multiple restaurants tamara,mister chai too to enjoy variety of food ..

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Helpful?
Thank 152amitr
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for sharing your wonderful feedback on your stay at Shangri-La's - Eros Hotel, New Delhi. We truly are delighted to know that you had a memorable experience and enjoyed the hospitality and services of the hotel. We look forward to having you back with us in the near future. Best regards General Manager

Philadelphia, Pennsylvania
Reviewed 1 week ago NEW

The hotel was great except that it the air was thick and smelled like smoke. We were reassured that it was a nonsmoking room but I just didn't believe them until I realized it wasn't the hotel that smelled awful- it was just the city of Delhi (the Diwali festivities make the smog worse than usual). The bed was comfy....

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Helpful?
Thank Dana S
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for sharing your wonderful feedback on your stay at Shangri-La's - Eros Hotel, New Delhi. We truly are delighted to know that you had a memorable experience and enjoyed the hospitality and services of the hotel. We look forward to having you back with us in the near future. Best regards General Manager

Shrewsbury, United Kingdom
Reviewed 1 week ago NEW

Not the best hotel of this group. We have used Shangri la on a number of occasions but were not so enthusiastic about this one in New Delhi. The room we had was quite nice but the bathroom was quite jaded and in need of refurbishment. We had dinner in the Chinese which was ok but not memorable as we...

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Helpful?
Thank Ken G
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for sharing your wonderful feedback on your stay at Shangri-La's - Eros Hotel, New Delhi. Though it is our constant endeavor to provide services of the highest order, at this instance, it appears that we have fallen short of that standard. We have already taken up the issue very seriously and corrective action has been taken....

Greater London, United Kingdom
Reviewed 1 week ago NEW

Excellent hotel in a great location in new delhi. A little noisy during the wedding season however. Super buffet and Ilalian restaurant. All staff attentive and professional. Some noise during the day from room refits

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Helpful?
Thank davidR2314QM
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for sharing your wonderful feedback on your stay at Shangri-La's - Eros Hotel, New Delhi. We truly are delighted to know that you had a memorable experience and enjoyed the hospitality and services of the hotel. We look forward to having you back with us in the near future. Best regards General Manager

Bangalore
Reviewed 1 week ago

Shangrila is known for its class. I must say that my Airport Pick up and getting checked into my room (club room) by a hostess were all impeccable and I loved it. However I must mention that A/C not working well (not cooling enough) smell of varnish, work going on in the night. Maybe because I booked through booking.com they...

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Helpful?
Thank VinodMathews
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your valuable feedback with us. It's great to learn that you appreciated our staff. Our endeavor is to please our guests and we have noted your comments and shall work on the same. The entire team of Shangri-La's - Eros Hotel, New...

San Francisco, California
Reviewed 1 week ago

Of the 21 days we stayed in India, this was the worst place we stayed at, by a long shot. It was $200 per night for our stay and the hotel was disgusting. Our room smelled so much like mildew that it burned our noses. The shower curtain was rank and everything was so old and musty. I literally wore...

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Helpful?
2Thank travelqueensf
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your valuable feedback with us. It's great to learn that you appreciated our staff and the food. Our endeavor is to please our guests and we have noted your comments and shall work on the same. The entire team of Shangri-La's -...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
  • Airport Transportation
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
If you are looking for a hotel nestled in the heart of the city, Shangri-La's - Eros Hotel, New Delhi is well appointed to suit your needs. Situated in Connaught Place and facing the Parliament, the hotel is in close proximity to most of the popular tourist attractions such as India Gate, National Museum, Humayun's Tomb, Rashtrapati Bhavan and government offices like North Block, South Block and the government ministries. Offering 320 luxuriously furnished guest rooms and suites, the rooms on the higher floor feature panoramic views of the city, which can also be enjoyed from the Horizon Club Lounge. Spoilt for choice the guests are presented with a variety of sumptuous cuisines at the All Day Dining restaurant - Tamra which offers extensive spreads of Italian, Continental, Indian, Chinese, Japanese and Thai. In addition, to this there are 4 more outlets scheduled to be opened soon. Equipped with state of the art recreational facilities the Health Club and The Spa at Shangri-La are designed to pamper the business and leisure travelers with a host of exciting therapies and fitness activities to relax and rejuvenate the mind and body. Overlooking the lush manicured terrace, the Shangri-La Ballroom is an ideal venue for important meetings and banquet celebrations to cater to your business requirements. ... more   less 

Additional Information about Shangri-La's Eros Hotel

Address: 19 Ashoka Road | Connaught Place, New Delhi 110001, India (Formerly Shangri-La Hotel, New Delhi)
Region: India > National Capital Territory of Delhi > New Delhi
Price Range: $214 - $337 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
Number of rooms: 320
Reservation Options:
TripAdvisor is proud to partner with Priceline, Shangri-La Hotels and Resorts, Travelocity, Hotels.com, Booking.com and Jetsetter so you can book your Shangri-La's Eros Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Shangri La Delhi
Shangrila Hotel
Hotel Shangri La New Delhi
Shangri-La Hotel New Delhi
Hotel Style:
#9 Spa Hotel in New Delhi
#9 Family Hotel in New Delhi
#11 Luxury Hotel in New Delhi
#11 Romantic Hotel in New Delhi
#20 Business Hotel in New Delhi
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La's Eros Hotel staff and other travellers.
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Questions? Get answers from Shangri-La's Eros Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“In 2017 dont go for the new rooms. Smell of varnish”
 of 5 bubbles VinodMathews, 4 Dec 2016 | Read review
“Request a room that is not on the catering/party side of the hotel.”
 of 5 bubbles travrel, 29 Nov 2016 | Read review
“Ask for a newly renovated room”
 of 5 bubbles drtike, 28 Nov 2016 | Read review
“Try to get for a room on a high floor for views over the town.”
 of 5 bubbles vse40, 27 Nov 2016 | Read review
“check which floors may be undergoing refurbishment to avoid the noise in day time hours.”
 of 5 bubbles Nomadz721, 21 Nov 2016 | Read review
5 of 5
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