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Shangri-La's Eros Hotel

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#14 of 704 Hotels in New Delhi
Certificate of Excellence
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Shangri-La's Eros Hotel
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2,365 Reviews from our TripAdvisor Community

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Showing 2,071: English reviews
Durban, South Africa
Reviewed yesterday NEW

Excellent Hotel and Impeccable customer service!” 5 of 5 bubblesReviewed 1 week ago We recently stayed here for my husband birthday where we were warmly welcomed by the Guest Relation manager and her crew as well as the General Manager. The attention to detail was impeccable and they went the extra mile to ensure my husband birthday was extra special...

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Helpful?
Thank Anura N
Reviewed 4 days ago NEW

very beautiful hotel.Interior builds are beautiful.Hotel is located at center of heart of capital delhi.The hotel is very clean and maintained.There are multiple restaurants tamara,mister chai too to enjoy variety of food ..

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Helpful?
Thank 152amitr
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for sharing your wonderful feedback on your stay at Shangri-La's - Eros Hotel, New Delhi. We truly are delighted to know that you had a memorable experience and enjoyed the hospitality and services of the hotel. We look forward to having you back with us in the near future. Best regards General Manager

Philadelphia, Pennsylvania
Reviewed 4 days ago NEW

The hotel was great except that it the air was thick and smelled like smoke. We were reassured that it was a nonsmoking room but I just didn't believe them until I realized it wasn't the hotel that smelled awful- it was just the city of Delhi (the Diwali festivities make the smog worse than usual). The bed was comfy....

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Helpful?
Thank Dana S
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for sharing your wonderful feedback on your stay at Shangri-La's - Eros Hotel, New Delhi. We truly are delighted to know that you had a memorable experience and enjoyed the hospitality and services of the hotel. We look forward to having you back with us in the near future. Best regards General Manager

Shrewsbury, United Kingdom
Reviewed 4 days ago NEW

Not the best hotel of this group. We have used Shangri la on a number of occasions but were not so enthusiastic about this one in New Delhi. The room we had was quite nice but the bathroom was quite jaded and in need of refurbishment. We had dinner in the Chinese which was ok but not memorable as we...

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Helpful?
Thank Ken G
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for sharing your wonderful feedback on your stay at Shangri-La's - Eros Hotel, New Delhi. Though it is our constant endeavor to provide services of the highest order, at this instance, it appears that we have fallen short of that standard. We have already taken up the issue very seriously and corrective action has been taken....

Greater London, United Kingdom
Reviewed 4 days ago NEW

Excellent hotel in a great location in new delhi. A little noisy during the wedding season however. Super buffet and Ilalian restaurant. All staff attentive and professional. Some noise during the day from room refits

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Helpful?
Thank davidR2314QM
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for sharing your wonderful feedback on your stay at Shangri-La's - Eros Hotel, New Delhi. We truly are delighted to know that you had a memorable experience and enjoyed the hospitality and services of the hotel. We look forward to having you back with us in the near future. Best regards General Manager

Bangalore
Reviewed 4 days ago NEW

Shangrila is known for its class. I must say that my Airport Pick up and getting checked into my room (club room) by a hostess were all impeccable and I loved it. However I must mention that A/C not working well (not cooling enough) smell of varnish, work going on in the night. Maybe because I booked through booking.com they...

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Helpful?
Thank VinodMathews
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your valuable feedback with us. It's great to learn that you appreciated our staff. Our endeavor is to please our guests and we have noted your comments and shall work on the same. The entire team of Shangri-La's - Eros Hotel, New...

San Francisco, California
Reviewed 5 days ago NEW

Of the 21 days we stayed in India, this was the worst place we stayed at, by a long shot. It was $200 per night for our stay and the hotel was disgusting. Our room smelled so much like mildew that it burned our noses. The shower curtain was rank and everything was so old and musty. I literally wore...

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Helpful?
3Thank travelqueensf
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your valuable feedback with us. It's great to learn that you appreciated our staff and the food. Our endeavor is to please our guests and we have noted your comments and shall work on the same. The entire team of Shangri-La's -...

Singapore
Reviewed 5 days ago NEWvia mobile

The 5 star hotel but 3 star service. Lobby and lounge just like a mess. Paid additional for horizon club but cannot feel the club benefits. Service is really below standard compare to the rest of world.

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Helpful?
Thank Helen H
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you very much for your review and disturbed to read your comments about the hotel and are sorry to learn that we fell short of your expectations. We have taken up your frank and forthright comments on board and will address the concerns on priority. May I assure that we are competitively priced in the market place....

London
Reviewed 5 days ago NEW

Stayed here for a week with the family and can highly recommend it. The hotel was clean and located in a good central location. The staff were friendly and helpful. I cannot thank the receptionist Nikita enough for going well over and beyond her duties to ensure we had everything we needed. I was really touched with the surprise cake...

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Helpful?
Thank Holly28
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for sharing your wonderful feedback on your stay at Shangri-La's - Eros Hotel, New Delhi. We truly are delighted to know that you had a memorable experience and enjoyed the hospitality and services of the hotel. We look forward to having you back with us in the near future. Best regards General Manager

New Delhi, India
Reviewed 6 days ago NEW

We love the Shangrila pool. We live in North Delhi and really enjoy coming for a swim. The staff is great and Sherap, the membership manager has done everything to make us feel completely at home. We really love her hospitality, and the other staff is also great.

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Helpful?
Thank jbbuckmine
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you, we truly are delighted to know that you enjoy visiting our pool and appreciate the hospitality of our staff. Your encouraging comments have been shared with the entire team and we look forward to having you stay with us again at Shangri-La's - Eros Hotel, New Delhi. Best regards General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
  • Airport Transportation
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
If you are looking for a hotel nestled in the heart of the city, Shangri-La's - Eros Hotel, New Delhi is well appointed to suit your needs. Situated in Connaught Place and facing the Parliament, the hotel is in close proximity to most of the popular tourist attractions such as India Gate, National Museum, Humayun's Tomb, Rashtrapati Bhavan and government offices like North Block, South Block and the government ministries. Offering 320 luxuriously furnished guest rooms and suites, the rooms on the higher floor feature panoramic views of the city, which can also be enjoyed from the Horizon Club Lounge. Spoilt for choice the guests are presented with a variety of sumptuous cuisines at the All Day Dining restaurant - Tamra which offers extensive spreads of Italian, Continental, Indian, Chinese, Japanese and Thai. In addition, to this there are 4 more outlets scheduled to be opened soon. Equipped with state of the art recreational facilities the Health Club and The Spa at Shangri-La are designed to pamper the business and leisure travelers with a host of exciting therapies and fitness activities to relax and rejuvenate the mind and body. Overlooking the lush manicured terrace, the Shangri-La Ballroom is an ideal venue for important meetings and banquet celebrations to cater to your business requirements. ... more   less 

Additional Information about Shangri-La's Eros Hotel

Address: 19 Ashoka Road | Connaught Place, New Delhi 110001, India (Formerly Shangri-La Hotel, New Delhi)
Region: India > National Capital Territory of Delhi > New Delhi
Price Range: $216 - $342 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
Number of rooms: 320
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Shangri-La Hotels and Resorts, Travelocity, Booking.com, Priceline, Agoda and Jetsetter so you can book your Shangri-La's Eros Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Shangri La Delhi
Shangrila Hotel
Hotel Shangri La New Delhi
Shangri-La Hotel New Delhi
Hotel Style:
#9 Spa Hotel in New Delhi
#9 Family Hotel in New Delhi
#11 Luxury Hotel in New Delhi
#11 Romantic Hotel in New Delhi
#20 Business Hotel in New Delhi
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La's Eros Hotel staff and other travellers.
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Questions? Get answers from Shangri-La's Eros Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“In 2017 dont go for the new rooms. Smell of varnish”
 of 5 bubbles VinodMathews, 4 Dec 2016 | Read review
“Request a room that is not on the catering/party side of the hotel.”
 of 5 bubbles travrel, 29 Nov 2016 | Read review
“Ask for a newly renovated room”
 of 5 bubbles drtike, 28 Nov 2016 | Read review
“Try to get for a room on a high floor for views over the town.”
 of 5 bubbles vse40, 27 Nov 2016 | Read review
“check which floors may be undergoing refurbishment to avoid the noise in day time hours.”
 of 5 bubbles Nomadz721, 21 Nov 2016 | Read review
5 of 5
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