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I came here in a family trip and my experience was terrible, the food for the breakfast was bad and they always ran out of food, plates and cups before everybody ate And the lady on the counter was very rude at us... I had...More
Away from city which is very noisy at night until 3 am
Not far from city
Feels like a resort
Nice swimming pool
New management and happy employees
Most service employee speaks English
Taxi can pick you up from hotel
The reviews about the hotel are quite accurate. The property has seen better days and the smell of mould is pervasive. On the other hand the rooms are clean and the views are nice. The pool is very nice.
The internet in the rooms was...More
If you are laid back and are looking for a nice place to spend a week at Bocas del Toro this is the place. If you're one of those needy types that expects people to respond 'how high' when you say jump you may want...More
Poor management. Staff seems untrained in the basics. Maid took our soap we brought from home, left the wet towels, took away the bath mat and the glasses. No ongoing maintenance. Shower head clogged with calcium, freezer in fridge had so much frost that my...More
2 Thank fegusoc
Response from Fernando_Machado, Director of Operations at Playa Tortuga Hotel & Beach ResortResponded 28 December 2013
Thank you for choosing our hotel.
Our guests opinions are important to us. We regret not having exceeded your expectations in yout recent visit to Bocas del Toro.
We have reported your observations to the different departments so thay they take advantage of...More