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Cinnamon Citadel Kandy

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#9 of 62 Hotels in Kandy
Certificate of Excellence
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Cinnamon Citadel Kandy
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2,161 Reviews from our TripAdvisor Community

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There are newer reviews for Cinnamon Citadel Kandy
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Showing 1,716: English reviews
Melbourne, Australia
Level Contributor
88 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 27 June 2015

We enjoyed the pool, view from breakfast and table tennis. Dinner in the restaurant was quiet as we decided not to go to the buffet in the main building. Room was a bit dated but clean and spacious. We sat outside for breakfast and loved the view to the river and mountains. It is not possible to walk here from... More 

Helpful?
Thank Jen-JMelb
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay. More 

Maidenhead, United Kingdom
Level Contributor
271 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
Reviewed 26 June 2015

As ever in my experience of this hotel chain the outstanding feature is the staff - whoever is responsible for the staff training programme deserves a huge bonus. The hotel is modern with great views across the river. We only ate at the buffet which was good and varied both for breakfast and dinner. We stayed in a de luxe... More 

Helpful?
Thank Gareth1048
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for taking your time to post a wonderful review on Trip Advisor. We were very delighted to read that you enjoyed your holiday at Cinnamon Citadel-Kandy. Thank you as well for the kind words and compliments made on the quality of food and the hospitality of our associates. Last but least we thank you for choosing... More 

1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 June 2015

we checked in on the 25th June 2015 around 4:00 PM and where allotted 2 rooms , 316 and 317 "So called Deluxe River View one ". first off it took for ever to get to our room as we where given the corner most room in the entire property .. after reaching the room the first room has a... More 

Helpful?
5 Thank Sathya j
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for your feedback following your recent stay with us. We regret any inconvenience that may have been caused to you during your stay with us. We thank you for the constructive feedback which is truly invaluable to us and we will certainly take the highlighted areas into consideration for areas of improvement. While thanking you for... More 

cuttack
Level Contributor
73 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 25 June 2015

Same as Chaaya Blu Trincomalee (another Cinnamon Group property) - warmth & enthusiasm needed from team. Luxuriously furnished everywhere - huge lobby, lavish room & baths, soothing landscape. Thanks for the free upgrade! (even though it was due to your necessity to make adjustments for other guests.)

Helpful?
Thank AkneogTikna
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for your feedback following your stay at Cinnamon Citadel Kandy. It is a pleasure to note that you enjoyed your stay whilst with us. Thank you once again for your positive comments and we eagerly look forward to having you with us again More 

Lapta, Cyprus
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 23 June 2015

We really enjoyed our short stay here.It is a modern hotel with excellent food and service.It is close to Kandy and it is easy to get transport into the city There is a good market which is full of bargains and nice restaurants to visit aswell.Well recommended

Helpful?
1 Thank Carolyn008
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay. More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 June 2015

Stayed as part of a tour, and really liked this hotel.had a lovely room overlooking the river,and enjoyed watching the bird's. The food (buffet style) was plentiful with lots of different choice. Staff are all friendly and helpful. Kandy is a very nice place too.!

Helpful?
1 Thank Cathryn S
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay More 

Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 19 June 2015 via mobile

We stayed in the hotel for two nights. The hotel is good and comfortable, not luxury but very good quality. The rooms are big and correct but it may be too noisy if you stay in one of the rooms near the reception. Buffet is correct, nothing special. Undoubtedly, the best thing of the hotel are the pool, the terrace... More 

Helpful?
Thank Jaime T
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. Yes our daily entertainment is only up to 11.00 pm. Thank you for compliment on our location and the pool. While thanking you for stay with us; we certainly hope to welcome... More 

Level Contributor
64 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 18 June 2015 via mobile

The most peaceful hotel to stay in kandy. There is a really beautiful place to hang around near the pool. There is a shisha lounge which is very nice. The rooms are quite nice and the furniture has a modern touch. The food is to die for. Food is really great. From salads to barbecue everything is available in the... More 

Helpful?
Thank Jason W
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Greetings from all of us at the resort, and thank you very much for posting a pleasant review on Trip Advisor. We were so delighted to read that you all enjoyed your stay with us. Thank you for admiring and describing the details and facilities at the resort, and we are glad that you enjoyed all of it.... More 

Pflugerville, Texas
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 June 2015 via mobile

Large rooms, wonderful restaurant, lovely view of the river. Nice pool. Elegant lobby and lounge area open to the river. Great menu, both local and western. Plan to stay at least 2 days. Centrally located to Kandy.

Helpful?
Thank Fritz K
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 June 2015 via mobile

If u r going to visit srilanka always opt for the cinnamon group hotel the are the best of the srilanka nd has a great hospitality. It also has great rooms, nice ambiance , awesome bar deck and a great food quality. I would suggest to have at least 3 days in cinnamon citadel kandy nd enjoy the best of... More 

Helpful?
Thank Parthshah195
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for taking your time to post a wonderful review on Trip Advisor. We’ve really glad to read that you enjoyed your holiday at the resort. Thank you as well for the compliments made on the food and the hospitality of our associates, I have taken the liberty to pass on these sentiments to the team and... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans. ... more   less 

Additional Information about Cinnamon Citadel Kandy

Address: 124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
Region: Sri Lanka > Central Province > Kandy
Price Range: $127 - $319 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Cinnamon Citadel Kandy 5*
Number of rooms: 119
Reservation Options:
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Also Known As:
Chaaya Citadel Kandy Hotel Kandy
Chaaya Citadel Hotel Kandy
Kandy Chaaya Citadel Hotel
Hotel Style:
#1 Business Hotel in Kandy
#4 Romantic Hotel in Kandy
#4 Family Hotel in Kandy
#5 Luxury Hotel in Kandy
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Questions & Answers

Here's what travellers have asked, with answers from Cinnamon Citadel Kandy staff and other travellers.
9 questions
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Questions? Get answers from Cinnamon Citadel Kandy staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Riverside has a good view. Plenty of opportunities to see humming birds and bats.”
 of 5 bubbles DeezineWiltshire, 18 Nov 2016 | Read review
“Room number 286 has a noisy AC. But if you are taking 2 rooms, 285 and 286 can be handy, as they have interconnected door.”
 of 5 bubbles sohams87, 14 Nov 2016 | Read review
“Some rooms are quite close to the road although they all face out towards the river. We were aware of some road noise from about 07:00.”
 of 5 bubbles O7050TLrobertm, 31 Oct 2016 | Read review
“Choose river facing rooms”
 of 5 bubbles rebelinpree, 15 Oct 2016 | Read review
“Pay for a suite and ask for a room with a river view, you won't regret it!”
  • Beautiful view in my complimentary bathrobe and slippers!
 of 5 bubbles Kayleigh327, 13 Oct 2016 | Read review
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