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26/12/2017 27/12/2017
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    Cinnamon Citadel Kandy

    124 Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka
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    26/12/2017 27/12/2017
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    USD 430*
    USD 258*
    SAVE USD 172
    USD 301*
    USD 258*
    Traveller (1797)
    Room & Suite (446)
    Pool & Beach (311)
    Overview
    • Excellent40%
    • Very good45%
    • Average11%
    • Poor3%
    • Terrible1%
    Travellers talk about
    “the river” (631 reviews)
    “cold room” (21 reviews)
    “sri lanka” (242 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Concierge
    Business Centre
    Dry Cleaning
    Private Balcony
    5.0 Star Hotel
    All hotel details
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    Rooms
    26 Dec.27 Dec.
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (2,567)
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    541 - 545 of 2,046 reviews

    Reviewed 8 April 2016

    Spent only 1 day of our Sri Lankan holiday here - would like to have stayed longer. A beautiful hotel overlooking the river and the rooms were really smart, modern and clean. The pool was lovely with a great view over the river. Food was...More

    Thank phutchens1
    Response from Murfad S, Resident Manager at Cinnamon Citadel KandyResponded 9 April 2016

    Dear Guest , Thank you for taking the time to share your review on TripAdvisor . All of us at Cinnamon Citadel Kandy are happy to note that we were able to make your holiday a memorable one . We are glad that you enjoyed...More

    Reviewed 8 April 2016

    Nice hotel for our two night stay in Kandy as part of our 10 trip trip to Sri Lanka. We had the buffet dinner which was very nice with both local and western cuisine. The lady running the restaurant was incredibly nice too. The rooms...More

    Thank CaptainsWife1
    Response from Murfad S, Resident Manager at Cinnamon Citadel KandyResponded 9 April 2016

    Dear Guest, Thank you for taking the time share your comments on TripAdvisor . It was nothing but a pleasure to have you with us. We are happy to have left a lasting impression of our hotel in your memory. We are so pleased that...More

    Reviewed 8 April 2016

    This was probably our least favourite hotel during our time in Sri Lanka. The public areas are light, bright and spacious but the bedroom was a little bit plain. Our room had a balcony overlooking the river, which was nice. The food was good but...More

    Thank CarolineStew
    Response from FowmeIBRAHIM, Assistant manager at Cinnamon Citadel KandyResponded 8 April 2016

    Dear Guest, We highly appreciate your review of the Cinnamon Citadel Kandy. We are simply delighted to note that you have enjoyed your stay and sincerely thank you for your words of praise on our services and facilities. We continue to be committed to provide...More

    Reviewed 6 April 2016

    Initially the hotel looked splendid. Excellent location albeit some miles from Kandy itself. Public areas, reception, garden views towards the hotel are all superb. But looking closer it a very big disappointment. Bedroom 289 is what you would have expected in a two star hotel....More

    Thank Gerald-TW
    Response from FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel KandyResponded 8 April 2016

    Dear Guest Thank you for your feedback following your recent stay with us. We regret any inconvenience that may have been caused to you during your stay with us. We thank you for the constructive feedback which is truly invaluable to us and we will...More

    Reviewed 6 April 2016

    Had a wonderful time at Cinnamon Citadel. The room were very good, comfortable and well equipped. We got rooms closer to reception so the view was not that great, but I believe the other wing will have better view closer to the river. The food...More

    Thank tamalean
    Response from FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel KandyResponded 8 April 2016

    Dear Guest, We highly appreciate your review of the Cinnamon Citadel Kandy. We are simply delighted to note that you have enjoyed your stay and sincerely thank you for your words of praise on our services and facilities. We continue to be committed to provide...More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Free Parking
    • Restaurant
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Outdoor pool
    Details
    • Price range
    • USD 131 - USD 434 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Business Hotel in Kandy
    • #2 Family Hotel in Kandy
    • #2 Luxury Hotel in Kandy
    • #3 Romantic Hotel in Kandy
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 119
    • Reservation Options
    • TripAdvisor is proud to partner with Agoda, Booking.com, Travelocity, Orbitz, Hotwire, Expedia, Ctrip TA, Priceline, TripOnline SA, Hotels.com, getaroom.com, Cancelon and HotelQuickly so you can book your Cinnamon Citadel Kandy reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Sri Lanka >
    • Central Province >
    • Kandy District >
    • Kandy
    • Also Known As
    • Chaaya Citadel Kandy Hotel Kandy ,
    • Chaaya Citadel Hotel Kandy ,
    • Kandy Chaaya Citadel Hotel
    Add Photo Photos
    Traveller (1797)
    Room & Suite (446)
    Pool & Beach (311)
    Dining (201)
    Hotel & Grounds (988)
    Bathroom (47)
    Nearby
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    Ask a question
    Questions & Answers
    lindypopsUk
    15 September 2017|
    AnswerShow all 5 answers
    Response from PJH_QMan | Reviewed this property |
    You should have no problems with security. They are frequently in the rooms cleaning and turning down the beds, sometimes two or three times daily. But you can lock yourself in and tell the cleaners to bugger off if they... More
    0
    Votes
    Asad T
    6 June 2017|
    AnswerShow all 3 answers
    Response from Shanaka R | Reviewed this property |
    Hi Asad., Glad to hear from you. Yes fresh juice and tea, coffee include for the breakfast buffet. And there is a no any beverage include for your package. You have to pay extra for your extra consumption. I'm so sorry i... More
    1
    Vote
    Room Tips
    "Try to get a room overlooking the water."
    Read review
    "Dont go choose a different hotel. Views of lake marred with the rubbish floating on it"
    Read review
    "Most rooms are the same"
    Read review
    "Room service trolley was really annoying."
    Read review
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