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Cinnamon Citadel Kandy

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#9 of 62 Hotels in Kandy
Certificate of Excellence
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Cinnamon Citadel Kandy
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2,162 Reviews from our TripAdvisor Community

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There are newer reviews for Cinnamon Citadel Kandy
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Showing 1,717: English reviews
Coimbatore, India
Level Contributor
77 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 12 July 2015 via mobile

Cinnamon Citadel is one of the best groups in Sri Lanka. In Kandy, this property is along the longest river Mahaveli and its a brilliant place. The place can be more courteous though. Front desk and restaurant courtesy needs to go a long way considering that there are a lot of foreign visitors to this place. It is not in... More 

Helpful?
1 Thank BinoyVK
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 July 2015 via mobile

Food is good and the staff is very friendly.The rooms were clean and comfortable. It could be good if the location was bit more near to the city. Also if users are provided with more leisure activities such as badminton and etc. i liked the 3 day stay at the hotel and would recommend to any one visiting kandy.

Helpful?
Thank Sampath K
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 July 2015

The hotel is nice, although it's far from everywhere but you do can find food options in the hotel itself. The room is spacious, gym equipment is not up to date, wifi is terrible, you have to be really lucky in order to get online. Breakfast is ok, dinner buffet has not many selection, no drink is provided. Overall good... More 

Helpful?
Thank Yolanda Y
Doha, Qatar
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 July 2015 via mobile

This is the first night of our holiday and it has blown my mind! After a somewhat scary road trip from Colombo, the hotel is the best I've ever stayed in. Clean, reasonably priced, lovely pool, incredible views, friendly but not in your face staff and great cocktails. A total chill-out place and a perfect start to our two weeks.

Helpful?
Thank JoHainDoha
london
Level Contributor
48 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 11 July 2015 via mobile

Stayed at this hotel for two nights to do some sightseeing nearby. Great base to get to Sigiriya and dambulla. The hotel is up on a hill via some windy roads so make sure you either have a driver or get a tuktuk to get around. Changing money at the hotel they will charge a 3% commission so if you... More 

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Thank sss27
Dayton, Ohio
Level Contributor
3 reviews
3 hotel reviews
Reviewed 11 July 2015

The hotel was in very good shape when we visited in 2013 December 31st. Room was spacious enough and the bathroom was good and new. Very clean and we had a good 31st night buffet as well. We were offered a free lake tour for our honeymoon booking and received a fruit basket. We were told before that we would... More 

Helpful?
Thank Kalpa G
Jabalpur
Level Contributor
64 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 10 July 2015

We (group of 2 families) stayed at this place for 2N/3D on CP basis. Got a good deal from agaoda along in combination with my credit card. Location is far from the main city area but is quiet, calm & at the midst of nature. All rooms are river facing with decent size balcony to enjoy morning Tea & evening... More 

Helpful?
1 Thank Utkarsh-JBP
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 July 2015

We had a fantastic stay at Cinnamon Citadel in Kandy. The hotel looks to have been renovated in recent years, with a beautiful open bar area overlooking a huge pool, with the river and jungle just beyond it. This set up of the hotel really invites guests to come out and spend time listening to the band and hanging out... More 

Helpful?
Thank Mary R
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for taking the time to post a pleasant review on Trip Advisor. We were very pleased to read that you enjoyed your stay with us. Thank you for admiring the resort which in no doubt is located in a tranquil setting. Thank you as well for the compliments made on the rooms, pool and the associates.... More 

Dunstable, United Kingdom
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 8 July 2015 via mobile

We visited as part of our honeymoon tour.Beautiful hotel, the smell of cinnamon hits you as soon as you arrive where you are promptly given a refreshing drink. Great after so much travelling! Staff are friendly and welcoming and food was good with a separate walk in cool room for cold buffet items.Which is reassuring.location and pool are stunning. Room... More 

Helpful?
1 Thank sallyhep
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Greetings from all of us at the Cinnamon Citadel Kandy, and thank you for taking the time to write a review of the resort on Trip Advisor. Your review is very informative, and we thank you for going that extra mile to describe the resort very well. We were glad that you enjoyed your stay with us; we... More 

UK
Level Contributor
88 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 8 July 2015

I have nothing but good things to say about this hotel. From the first moment we were received at the hotel in a friendly and efficient manner and this continued through out our stay. The waiting staff made an effort to remember your room number and nothing was too much trouble. The staff actually look like they want to be... More 

Helpful?
Thank michwalk62
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for taking the time to post a wonderful review on Trip Advisor. We were very pleased to read that you enjoyed your stay with us. I will fully agree with you that the resort is in a tranquil location and it is best enjoyed by many guests who love the peace and quiet during their holiday.... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans. ... more   less 

Additional Information about Cinnamon Citadel Kandy

Address: 124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
Region: Sri Lanka > Central Province > Kandy
Price Range: $127 - $325 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Cinnamon Citadel Kandy 5*
Number of rooms: 119
Reservation Options:
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Also Known As:
Chaaya Citadel Kandy Hotel Kandy
Chaaya Citadel Hotel Kandy
Kandy Chaaya Citadel Hotel
Hotel Style:
#1 Business Hotel in Kandy
#4 Family Hotel in Kandy
#4 Romantic Hotel in Kandy
#5 Luxury Hotel in Kandy
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Questions & Answers

Here's what travellers have asked, with answers from Cinnamon Citadel Kandy staff and other travellers.
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Questions? Get answers from Cinnamon Citadel Kandy staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Riverside has a good view. Plenty of opportunities to see humming birds and bats.”
 of 5 bubbles DeezineWiltshire, 18 Nov 2016 | Read review
“Room number 286 has a noisy AC. But if you are taking 2 rooms, 285 and 286 can be handy, as they have interconnected door.”
 of 5 bubbles sohams87, 14 Nov 2016 | Read review
“Some rooms are quite close to the road although they all face out towards the river. We were aware of some road noise from about 07:00.”
 of 5 bubbles O7050TLrobertm, 31 Oct 2016 | Read review
“Choose river facing rooms”
 of 5 bubbles rebelinpree, 15 Oct 2016 | Read review
“Pay for a suite and ask for a room with a river view, you won't regret it!”
  • Beautiful view in my complimentary bathrobe and slippers!
 of 5 bubbles Kayleigh327, 13 Oct 2016 | Read review
5 of 5
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