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Cinnamon Citadel Kandy

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#10 of 62 Hotels in Kandy
Certificate of Excellence
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Cinnamon Citadel Kandy
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2,164 Reviews from our TripAdvisor Community

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Showing 1,719: English reviews
Leicester, United Kingdom
Reviewed 28 August 2015

The Hotels is at a fantastic location, rooms are spacious and the buffet breakfast is great, swimming pool is nice and view from the pool is top, the service is great too. can recommend to anybody who needs a relaxing time with kids or family.

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Thank mandy w
Reviewed 27 August 2015

we thought this will be very silent hotel as it is facing the river but the noise is unbelievable, actually we love to be in a quite place, so this place good for the travelers who go out every day. other thing sound of the generator spoil everything, only good thing is staffs are really nice.

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2Thank Lisa G
London, United Kingdom
Reviewed 27 August 2015 via mobile

We're here currently, and think this is a great hotel. Sri Lankan hospitality is second to none, the staff are extremely friendly and helpful. The foods's been fabulous and the room extremely comfortable and spacious. Not sure what generator noise is being referred to in the last review. The hotel is in the most fantastic setting, overlooking the river. Would...

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Thank EMOA79
sydney
Reviewed 25 August 2015 via mobile

I was disappointed with this hotel. I chose it as it was away from the city with its noise and but close enough to get to easily. It looks fantastic when you first enter the lobby and has a great view but unfortunately it was spoilt by the noise the generators make ( they are situated by the river). We...

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Thank clutz
Reviewed 25 August 2015 via mobile

We spent couple of days in Kandy apart from down south. Enjoyed the nice weather and the sightseeing tour around the city and the sacred temple, nothing negative to say about the hotel. We enjoyed our stay, the staff were friendly and helpful. Room was nice and comfortable. Thank you for the lovely Holiday. Will recommend your hotel to our...

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Thank madmamg
Cardiff, United Kingdom
Reviewed 25 August 2015

We spent one night at the Cinnamon Citadel on our tour of Sri Lanka. Our room was of a good size and provided a nice view overlooking the river. We enjoyed a nice lunch from bar and the evening buffet meal was of good quality. The service in the evening was good although as there were some large groups staying...

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Thank KED110
colombo
Reviewed 24 August 2015

i was in spend the weekend in Citadel. truly sri lankan hospitality. nice hotel with freindly staff, food was delicious. special thanks for Front office Prasantha and Ex. Housekeeper Prasad for taking care personally us

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Thank malinda d
Denver, Colorado
Reviewed 22 August 2015

This a nice 4 star hotel They need to update the rooms some, but the staff was nice. The breakfast (pancakes were awesome) and dinner buffet was fantastic. The view from the pool was wonderful. We really enjoyed spending a day just hanging out by the pool. The wait staff at the pool could be a little more attentive as...

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1Thank Colorado79
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for taking your Valuable time to complete the review on TripAdvisor, We were delighted to read that you were satisfied with the services and facilities offered at the Hotel and would like to take this opportunity to thank you for choosing to stay in Kandy. Once again we thank you for your review and we look...

Hyderabad, India
Reviewed 21 August 2015 via mobile

From early morning bird watching to swimming ,boating in the river mahaveli , enjoying wide variety in the food menu ...did all these at cinnamon citadel. Excellent in almost all the field. We have our room on 2nd floor with river view. This hotel is good choice with children . But for a vegan like me their restaurant not have...

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Thank Neha1975
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay.

Wincanton, United Kingdom
Reviewed 21 August 2015

We spent two nights here and upon arrival were really impressed with the setting of the hotel, the views over the river and the friendliness of the staff. I suspect that 10 years ago this hotel was fantastic but despite very impressive public areas and a nice pool, it is showing signs of being tired in the rooms and could...

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Thank sarickards
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for taking your valuable time to complete the review on TripAdvisor, We were delighted to read that you were satisfied with the services and facilities offered at the Hotel. Whilst apologizing for the inconvenience, please be informed that, we have noted your constructive feedback and area mentioned will be given Preference & rectified in due course....

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans. ... more   less 

Additional Information about Cinnamon Citadel Kandy

Address: 124 Srimath Kuda Ratwatte Mawatha, Kandy 20000, Sri Lanka (Formerly Chaaya Citadel Kandy)
Region: Sri Lanka > Central Province > Kandy
Price Range: $123 - $372 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Cinnamon Citadel Kandy 5*
Number of rooms: 119
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Also Known As:
Chaaya Citadel Kandy Hotel Kandy
Chaaya Citadel Hotel Kandy
Kandy Chaaya Citadel Hotel
Hotel Style:
#1 Business Hotel in Kandy
#4 Romantic Hotel in Kandy
#4 Family Hotel in Kandy
#5 Luxury Hotel in Kandy
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Questions & Answers

Here's what travellers have asked, with answers from Cinnamon Citadel Kandy staff and other travellers.
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Questions? Get answers from Cinnamon Citadel Kandy staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All river side view rooms are equally good ..”
 of 5 bubbles madhu24a, 7 Dec 2016 | Read review
“Riverside has a good view. Plenty of opportunities to see humming birds and bats.”
 of 5 bubbles DeezineWiltshire, 18 Nov 2016 | Read review
“Room number 286 has a noisy AC. But if you are taking 2 rooms, 285 and 286 can be handy, as they have interconnected door.”
 of 5 bubbles sohams87, 14 Nov 2016 | Read review
“Some rooms are quite close to the road although they all face out towards the river. We were aware of some road noise from about 07:00.”
 of 5 bubbles O7050TLrobertm, 31 Oct 2016 | Read review
“Choose river facing rooms”
 of 5 bubbles rebelinpree, 15 Oct 2016 | Read review
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