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Cinnamon Citadel Kandy

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Traveller (1908)
Room & Suite (521)
Pool & Beach (333)
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Overview
  • Excellent40%
  • Very good43%
  • Average12%
  • Poor3%
  • Terrible2%
Travellers talk about
“the river”(675 reviews)
“sri lanka”(222 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,747)
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Traveller rating
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All reviewsthe rivera la carte restaurantsri lankalovely hotelmain restaurantswimming poolsuperior roombuffet stylefruit batsour honeymoonhalf boardlovely pooldinner buffetpublic areasstayed longerhotel is situatedtwo nights
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471 - 475 of 2,190 reviews
Reviewed 10 December 2016 via mobile

Hotel is easily accessible within 10 minutes drive from Kandy town.We used google maps and got to know lot of alternative routes.But it's a mountainous drive so always be careful. Hotel looks nice and kept clean and tidy everywhere. Room was spacious and with all...More

Thank Chathuri D
Response from FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel KandyResponded 11 December 2016

Dear Guest, We highly appreciate your review of the Cinnamon Citadel Kandy. We are simply delighted to note that you have enjoyed your stay and sincerely thank you for your words of praise on our services and facilities. We continue to be committed to provide...More

Reviewed 8 December 2016

I spent two-nights here in order to see the sights in Kandy. We had a large room with a balcony overlooking the river - offering a great place to sit in the evenings. The bathroom was a bit dark because of the colour of the...More

Thank Altitude86
Response from FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel KandyResponded 11 December 2016

Dear Guest, We highly appreciate your review of the Cinnamon Citadel Kandy. We are simply delighted to note that you have enjoyed your stay and sincerely thank you for your words of praise on our services and facilities. We continue to be committed to provide...More

Reviewed 7 December 2016

The hotel is beautifully located near a river and is surrounded by green lush trees. The staff is friendly and rooms are quite comfortable. One of the things i really enjoyed was the live music in the evening and they played hindi music specially for...More

Thank madhu24a
Response from FowmeIBRAHIM, Assistant manager at Cinnamon Citadel KandyResponded 11 December 2016

Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us.

Reviewed 6 December 2016

This may be a good hotel. But my experience was bad. The only good thing I found about this is the breakfast, that was super good. I stayed at the hotel in a Deluxe Room. But it was a very dark room. In the staff...More

Thank deshan_cd
Response from Murfad S, Resident Manager at Cinnamon Citadel KandyResponded 7 December 2016

Dear Guest, Thank you for sharing your comments on Tripadvisor with regards to your recent stay with us . We do regret that certain aspects during your stay with us was not up to your expectation. I do assure you that we always strive to...More

Reviewed 4 December 2016 via mobile

This was one of our favourites on the island. It had a really happy and pleasant vibe to it as we arrived. The restaurant overlooked the the pool and river running along side the hotel. The staff very polite, friendly and ready to help you...More

1  Thank Leanne O
Response from FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel KandyResponded 11 December 2016

Dear Guest, We highly appreciate your review of the Cinnamon Citadel Kandy. We are simply delighted to note that you have enjoyed your stay and sincerely thank you for your words of praise on our services and facilities. We continue to be committed to provide...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
USD 81 - USD 294 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Kandy
#2 Family Hotel in Kandy
#3 Romantic Hotel in Kandy
#7 Luxury Hotel in Kandy
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 81 - USD 294 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Kandy
#2 Family Hotel in Kandy
#3 Romantic Hotel in Kandy
#7 Luxury Hotel in Kandy
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1908)
Room & Suite (521)
Pool & Beach (333)
Dining (198)
Family and Play Areas (9)
Amenities (7)
Questions & Answers
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FarnboroughHants
22 January 2018|
Answer
Response from Vhlaho |
Yes it was very easy to find our transfer driver as he had written our names on a card
1
Vote
FarnboroughHants
22 January 2018|
Answer
Response from pops_kay | Reviewed this property |
I think it's sometime in the evening, but I'm unsure as we didn't go on a boat ride. I'd suggest you check with the hotel on this.
-1
Votes
Tabinda S
20 January 2018|
AnswerShow all 5 answers
Response from MM_Explorer | Reviewed this property |
Not really. It’s slightly secluded in a quiet area. But they call for tuk tuk to go to the city centre
0
Votes
Room Tips
"no lift service for ground floor rooms."
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"The suites are in a separate wing..."
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"The top floor gives good views."
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"upper floor overlooking river"
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