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Cinnamon Citadel Kandy

CancelonUSD 183*
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#5 of 54 Hotels in Kandy
Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Cinnamon Citadel Kandy
Cinnamon Citadel Kandy
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2,369 Reviews from our TripAdvisor Community

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Showing 1,883: English reviews
Brighton and Hove, United Kingdom
Reviewed 8 March 2016

Our three nights here provided a good base for exploring the many delights of Kandy, but as two independent travellers we felt overwhelmed by the vast predominance of tour groups. The noise in the dinner buffet sent us elsewhere every evening, but the breakfast buffet was fine as I guess most groups were up and away before us. The buffet...

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Helpful?
Thank Positive-pensioner
FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest. Thank you for sharing your experience here in Trip Advisor following your recent visit at Cinnamon Citadel Kandy and we appreciate your feedback. We are very happy to read you had a reasonably good stay and enjoyed the facilities, Thank you for highlighting the lovely view and the food. We are grateful for your kind words about the...

Brighton, United Kingdom
Reviewed 8 March 2016

This review might seem trivial but.... This is how managers can shoot themselves in the foot. After a very enjoyable stay in a nice hotel, great views, good service, nice food, clean and well serviced rooms, in fact all round good, if a little far out of Kandy but nice and quiet except for the early morning bakery van. BUT...

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2Thank Gavjac
Nottingham, United Kingdom
Reviewed 7 March 2016

This is a busy hotel catering mainly for tourism. During our stay there were several coach parties, probably six or seven which dump large numbers of people on the hotel at one time. This also impacts on restaurant use and other facilities. Independent tourists were in the minority. The rooms were clean and well proportioned but some can be very...

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Helpful?
Thank Aitch1950
FowmeIBRAHIM, Assistant manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for sharing your experience on Trip Advisor. We have noted your constructive feedback on the overall experience of all departments of the hotel. Rest assured that your comment will be reviewed with the teams concerned in order to improve in the future. We are bit worried that you have not completely enjoyed your stay with us...

Reviewed 6 March 2016

A superb hotel . The staff are welcoming the location is great . The food is fantastic . Pool and bar area are very nice. Rooms are of an excellent standard a great hotel. The area around the hotel is pleasant to walk and I loved the animal noises from the river.

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Helpful?
Thank Gretton
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest. Thank you for your fantastic review of Cinnamon citadel Kandy. We are delighted to learn you had an enjoyable time on the resort and truly a pleasure to hear such rating as a “Superb amazing location, amazing rooms” We are happy that your enjoyed the many offerings we have at the resort and appreciated that you are sharing...

NASHIK INDIA
Reviewed 5 March 2016

We had been to this hotel with a group of 21 members in May 2015 with lots of sweet memories. The location,campus is huge & greenery all around. Except for the small room size, rest all was up to the mark. Food was excellent, the hospitality was very good. We enjoyed the sea.

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Helpful?
Thank RAJ100NashikIndia
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay.

Presteigne, United Kingdom
Reviewed 4 March 2016 via mobile

My sisters and I stayed here for 2 nights - this was the only superior room that we had on our Kuoni tour, and for 3 of us it was rather a squash, however this was made up for by the amazing views of the pool, the river and the rainforest opposite - amazing! Great pool, lovely food, staff could...

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Helpful?
Thank FizzyDD
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest. Thank you for sharing your experience here in Trip Advisor following your recent visit at Cinnamon Citadel Kandy and we appreciate your feedback. We are very happy to read that you had a fantastic stay and enjoyed the facilities, the food and offerings at the resort. Your comments on superior room have been shared with our team to...

Ashbourne, United Kingdom
Reviewed 4 March 2016

Stayed with a Riviera Travel group. Our room overlooked the river which gave us a chance to spot some interesting birdlife. Food good but as seems quite common in this country, hot food was not hot! Service in restaurant was good bit very poor in the bar - four people behind the bar apparently doing very little and oblivious to...

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Helpful?
Thank Jsharpe208
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest. Thank you very much for the great review of your recent visit at Cinnamon Citadel Kandy. I am happy to read that overall your stay was enjoyable. I have shared your feedback to the bar team with regard to the bar service & we will definitely pay more attention to improve the service at the bar area. Once...

Poole, United Kingdom
Reviewed 3 March 2016

A great place to stay when touring Sri Lanka. Large comfortable, clean rooms, buffet a good standard and bar food very good. Excellent hotel laundry, very reasonably priced and came back that day immaculate. Very helpful staff in all areas. It is worth visiting a store to look at the beautiful gem stones especially sapphires. If you are tempted to...

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Helpful?
Thank Amanda N
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Sir, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay.

sheffield UK
Reviewed 3 March 2016

Went here for 2 days as part of a tour with Kuoni. Room was nice but unfortunately 2 large trees all but blocked what would have been a great view of the river. Food from buffet good, if not exceptional. Close to Kandy town but not walkable distance. Abundance of temples to see in Kandy ( more than enough for...

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Helpful?
Thank gibson
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for your positive review on Trip Advisor. It was a pleasure to note that you were extremely pleased with the product and personalized service from our associates. We have proudly shared your compliments with the entire team who took great care of you all. We look forward to welcome you once again at Cinnamon Citadel Kandy...

Reviewed 3 March 2016 via mobile

Stayed for a couple of nights but could have stayed longer . Lovely room over looking the river , amazing to watch the large fruit bats flying over at dusk . Loved the bar lounge area over looking the great pool , breakfast was good sitting looking at river . Went into KANDY to eat in evening

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Helpful?
Thank Mickphil
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest Thank you for your feedback following your stay at Cinnamon Citadel Kandy. We are delighted to know that you enjoyed your stay with us. Your comments shared with all the associates. Thank you once again and we eagerly look forward to welcoming you back at our resort for yet another memorable stay.

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans. ... more   less 

Additional Information about Cinnamon Citadel Kandy

Address: 124 Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
Region: Sri Lanka > Central Province > Kandy District > Kandy
Price Range: $83 - $301 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Cinnamon Citadel Kandy 5*
Number of rooms: 119
Reservation Options:
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Also Known As:
Chaaya Citadel Kandy Hotel Kandy
Chaaya Citadel Hotel Kandy
Kandy Chaaya Citadel Hotel
Hotel Style:
#1 Business Hotel in Kandy
#2 Luxury Hotel in Kandy
#3 Family Hotel in Kandy
#3 Romantic Hotel in Kandy
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Questions & Answers

Here's what travellers have asked, with answers from Cinnamon Citadel Kandy staff and other travellers.
14 questions
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Questions? Get answers from Cinnamon Citadel Kandy staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I have always stayed in the Deluxe rooms, hence I would recommend Deluxe rooms as well.”
sohanp37, 25 May 2017 | Read review
“If climbing stairs are a problem ask for a room close to the lobby”
firstlast154974, 20 May 2017 | Read review
“Go for deluxe otherwise its a lot of stairs to go up and down.”
646hayleyw, 16 May 2017 | Read review
“Request for One large bed, rooms in an upper floor for better views”
malinkaw2015, 3 May 2017 | Read review
“I think all rooms have a great view, but if not, pick a room that looks across the swimming pool to the forest.”
TuhinaS, 2 May 2017 | Read review
5 of 5
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USD 183* /night
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Prices are for 1 room, 2 adults
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