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Cinnamon Citadel Kandy

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Traveller (1931)
Room & Suite (523)
Pool & Beach (335)
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Overview
  • Excellent40%
  • Very good44%
  • Average12%
  • Poor3%
  • Terrible1%
Travellers talk about
“the river”(675 reviews)
“sri lanka”(222 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
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Rooms
3 Jun.4 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,776)
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All reviewsthe rivera la carte restaurantsri lankalovely hotelmain restaurantswimming poolsuperior roombuffet stylefruit batsour honeymoonhalf boardlovely pooldinner buffetpublic areasstayed longerhotel is situatedtwo nights
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421 - 425 of 2,216 reviews
Reviewed 13 February 2017 via mobile

We were there for lunch on Sunday and the food was really good, the buffet had a good spread of salads , Srilankan and western items. The view from the hotel was super overlooking the Mahaweli river . Wonderful for a nice peaceful vacation.More

Thank Manika61
Response from Murfad S, Resident Manager at Cinnamon Citadel KandyResponded 14 February 2017

Dear Guest , I am pleased read that you had such a wonderful time with us. We certainly try to make sure our guests have a great time with us, and I’m happy to learn we succeeded. Thank you for your kind words and I...More

Reviewed 12 February 2017 via mobile

This has located on the river bank of Mahaveli. I would like to recommend this place for someone who wants to relax on a calm and quiet hotel. Ambiance is luxury and view of the hotel in the night is beautiful. Staff is friendly and...More

Thank sanjeewaR
Response from Murfad S, Resident Manager at Cinnamon Citadel KandyResponded 13 February 2017

Dear Guest , Thank you for taking the time to share your comments on TripAdvisor. We are glad to know that you enjoyed your overall stay.It was indeed a pleasure to have you with us. We have taken note of your concerns and it would...More

Reviewed 11 February 2017 via mobile

We stayed at Cinnamon Citadel Kandy, a few days ago as part of our honeymoon tour around Sri Lanka. Overall we were really impressed with the hotel and Kandy. The bar and pool area is really nice and the staff are excellent and are always...More

Thank Best_of_Leisure
Response from Murfad S, Resident Manager at Cinnamon Citadel KandyResponded 13 February 2017

Dear Guest , We are delighted indeed that all aspects of your stay with us made it special for you, it is our earnest desire to make the Cinnamon Citadel Kandy experience special & memorable for all our guest & we do strive to achieve...More

Reviewed 8 February 2017

We had a deluxe room to have a river view but the long walk to the room, in another building did get a little tiresome. On the first of two nights we woke coughing with an odour from the air conditioning. We had been aware...More

Thank ianEdinburgh
Response from Murfad S, Resident Manager at Cinnamon Citadel KandyResponded 9 February 2017

Dear Guest , Thank you for taking the time to share your feedback on Tripadvisor . We thank you for your detailed feedback,we are also happy to note that your overall stay was to your satisfaction and we do regret that there were certain aspects...More

Reviewed 8 February 2017

Cinnamon properties in SriLanka will never disappoint you. Right from the comfort to its size to the luxury experience. Service in Srilanka is otherwise also amazing owing to the people and culture there and Cinnamon just adds a star. Right from you step in to...More

Thank AKBanka
Response from Murfad S, Resident Manager at Cinnamon Citadel KandyResponded 9 February 2017

Dear Guest, It’s always a delight to read a positive feedback from our guest. Thank you for taking the time to share your detailed feedback on TripAdvisor. I am so impressed and I would like to extend my sincerest gratitude for taking the time and...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
USD 62 - USD 259 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Kandy
#2 Family Hotel in Kandy
#3 Romantic Hotel in Kandy
#7 Luxury Hotel in Kandy
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 62 - USD 259 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Kandy
#2 Family Hotel in Kandy
#3 Romantic Hotel in Kandy
#7 Luxury Hotel in Kandy
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1931)
Room & Suite (523)
Pool & Beach (335)
Dining (198)
Family and Play Areas (9)
Amenities (7)
Questions & Answers
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FarnboroughHants
22 January 2018|
Answer
Response from Vhlaho |
Yes it was very easy to find our transfer driver as he had written our names on a card
1
Vote
FarnboroughHants
22 January 2018|
Answer
Response from pops_kay | Reviewed this property |
I think it's sometime in the evening, but I'm unsure as we didn't go on a boat ride. I'd suggest you check with the hotel on this.
-1
Votes
Tabinda S
20 January 2018|
AnswerShow all 5 answers
Response from MM_Explorer | Reviewed this property |
Not really. It’s slightly secluded in a quiet area. But they call for tuk tuk to go to the city centre
0
Votes
Room Tips
"River View"
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"Upper Levels are very nice, and unless you like walking, stay close to the main reception areas"
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"deluxe river rooms for views, size and brilliant bathroom"
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"I think, Ground Floor rooms better than upper floor"
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