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    Cinnamon Citadel Kandy

    2,383 Reviews
    #5 of 54 Hotels in Kandy
    124 Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka
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    Savings alert: 23% below average rate
    Best prices for your stay
    02/07/2017 03/07/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          USD 169*
          USD 149*
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          Great Deal
          USD 165*
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          USD 165*
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          Hotwire.comUSD 165*
          PricelineUSD 165*
          CancelonUSD 169*
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          Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
          All photos (1,798)
          Full view
          Certificate of Excellence
          Traveller (1596)
          Room & Suite (407)
          Pool & Beach (279)
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          Overview
          4.0
          2,383 reviews
          • Excellent40%
          • Very good46%
          • Average11%
          • Poor2%
          • Terrible1%
          Travellers talk about
          “the river” (598 reviews)
          “cold room” (21 reviews)
          “buffet restaurant” (24 reviews)
          Free Wifi
          Free Parking
          Breakfast Buffet
          Air Conditioning
          Pool
          Non-Smoking Rooms
          Restaurant
          Room Service
          Suites
          Poolside Bar
          Concierge
          Business Centre
          Dry Cleaning
          Private Balcony
          5.0 Star Hotel
          All hotel details
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          Rooms
          2 Jul3 Jul
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          1 room, 2 adults, 0 children
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          Write a Review
          Reviews (2,383)
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          1 - 5 of 2,383 reviews

          Reviewed 2 days ago
          Nice hotel but service could improve

          We arrived at 1.30am for check in and had mentioned that on my booking form as well. However, the security took more than 10 minutes to let us in. Thereafter we waited another 10 minutes at the reception waiting for staff to turn up. Thereafter...More

          Thank Shardha
          Reviewed 4 days ago
          Very good property

          We stayed in Cinnamon Citadel for 2 nights. Really loved the view - swimming pool and beyond, looking at the river. The nights were also very clear, and could do some star gazing. The buffets both breakfast and dinner were very good. We are pure...More

          Thank sunilmogra
          Response from Murfad S, Resident Manager at Cinnamon Citadel KandyResponded 3 days ago

          Dear Guest, Thank you for choosing Cinnamon Citadel Kandy once again and we are glad to know that we were able to make it a memorable one. We highly appreciate your review of the Cinnamon Citadel Kandy. We are simply delighted to note that you...More

          Reviewed 1 week ago
          Riverside Living

          The hotel has everything that you expect from a luxury hotel except maybe the elevators. However, one experience that I highly recommend is a boat ride on Mahaweli River & float in the middle of greenery & watch birds and water monitors.More

          Thank AnuradhaGoyal
          Response from Murfad S, Resident Manager at Cinnamon Citadel KandyResponded 5 days ago

          Dear Guest, Thank you very much for your complimenting review on Tripadvisor following your stay with us. We are delighted to learn that you had a truly enjoyable experience and our products and services were meeting your expectations. We certainly look forward to welcoming you...More

          Reviewed 1 week ago via mobile
          I love this hotel

          In the jungle, just by Sri Lanka's biggest river you will find this hotel. From travelling round the east coast and more "simple" accommodations, reaching the citadel was amazing. Good food, great staff and superb rooms with a nice individual veranda. I recommend this hotel....More

          Thank tessan882017
          Response from Murfad S, Resident Manager at Cinnamon Citadel KandyResponded 5 days ago

          Dear Guest , I am pleased read that you had such a wonderful time with us. We certainly try to make sure our guests have a great time with us, and I’m happy to learn we succeeded. Thank you for your kind words and recommendations...More

          Reviewed 1 week ago via mobile
          Hopeless place

          The staff is very rude and my advice is to avoid. The pool attendants are horrible. They discriminate the locals and the service is very poor. There are plenty of other places around which are much better for a similar price tag.More

          Thank Vajira S
          Response from Murfad S, Resident Manager at Cinnamon Citadel KandyResponded 1 week ago

          Dear Guest, Thank you for your review on trip advisor. Your comments very well noted. Regret if there had been any inconvenience caused. All points mentioned by you will be looked into. Would be grateful if you could email us on fom.citadel@cinnamonhotels.com with more details...More

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          About
          Awards & Recognition
          Certificate of Excellence
          Amenities
          • Top amenities
          • Pool
          • Free Parking
          • Restaurant
          • Bar/Lounge
          • Room Service
          • Free High Speed Internet ( WiFi )
          • Hotel Amenities
          • Free Parking
          • Dry Cleaning
          • Meeting Rooms
          • Business Centre with Internet Access
          • Laundry Service
          • Concierge
          • Banquet Room
          • Multilingual Staff
          • Conference Facilities
          • Room Service
          • Room amenities
          • Air Conditioning
          • Minibar
          • Things to do
          • Pool
          • Restaurant
          • Bar/Lounge
          Details
          • Price range
          • USD 63 - USD 295 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #1 Business Hotel in Kandy
          • #2 Luxury Hotel in Kandy
          • #3 Romantic Hotel in Kandy
          • #3 Family Hotel in Kandy
          • Room types
          • Suites ,
          • Non-Smoking Rooms ,
          • Family Rooms
          • Number of rooms
          • 119
          • Reservation Options
          • TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Hotwire, Ctrip TA, Priceline, Travelocity, Orbitz, Agoda, TripOnline SA, Cancelon, Cheap Tickets and HotelQuickly so you can book your Cinnamon Citadel Kandy reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Sri Lanka >
          • Central Province >
          • Kandy District >
          • Kandy
          • Also Known As
          • Chaaya Citadel Kandy Hotel Kandy ,
          • Chaaya Citadel Hotel Kandy ,
          • Kandy Chaaya Citadel Hotel
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          All photos (1,798)
          Full view
          Traveller (1596)
          Room & Suite (407)
          Pool & Beach (279)
          Dining (189)
          Hotel & Grounds (876)
          Bathroom (41)
          Nearby
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          Questions & AnswersAsk a question
          Asad T
          I have booked this hotel on HB basis. Just wanted to know whether drinks/juices/water are included in buffet dinner or I'll have to buy them? In the later case how much is the cost of soft drink/juices or mineral water?
          6 June 2017|
          Answer Show all 2 answers
          Response from Shanaka R | Reviewed this property |
          Hi Asad., Glad to hear from you. Yes fresh juice and tea, coffee include for the breakfast buffet. And there is a no any beverage include for your package. You have to pay extra for your extra consumption. I'm so sorry i... More
          1
          Vote
          dazed_dizzy
          is it possible to walk to Kandy, and how long would it take?
          15 March 2017|
          Answer Show all 4 answers
          Response from MandMStAlbans | Reviewed this property |
          As stated, it's really a taxi or tuk tuks. Four of us managed to taxi into Kandy for 600 lkr but getting back cost us 1000 lkr for two tuks as it was during school finish time and traffic was heavy.
          1
          Vote
          Room Tips
          "Garden room if available"
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          "Get a good River facing room"
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          "Go for River View."
          Read review
          "Avoid rooms in the basement if you are not able to climb a staircase."
          Read review
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