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124 Srimath Kuda Ratwatte Mawatha, Kandy 20000 Sri Lanka
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Traveller (2866)
360
Panoramas (16)
Room & Suite (768)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 13/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Cinnamon Citadel Kandy
Updated 13/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#11 of 182 in Kandy
Location
Cleanliness
Service
Value
Travellers' Choice
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness / spa changing rooms
Bar / lounge
Entertainment staff
Evening entertainment
Airport transportation
Parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Coffee shop
Restaurant
Breakfast buffet
Complimentary tea
Kid-friendly buffet
Kids' meals
Special diet menus
Poolside bar
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private balcony
Room service
Safe
Coffee / tea maker
Minibar
Flatscreen TV
Bath / shower
Seating area
Telephone
VIP room facilities
Wake-up service / alarm clock
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
River View
Languages Spoken
English, Sinhala
3776Reviews31Q+A100Room tips
Traveller rating
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Popular mentions
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Most Recent
Hasitha Sarathchandra wrote a review 20 May
Horana, Sri Lanka65 contributions15 helpful votes
+1
It was a great stay at cinnamon Citadel kandy, Thank you for the amazing hospitality provided. The culinary team is excellent at what they do. So is the bartender and all other staff. It was a great stay and feels like home. Special when you travel alone and the staff checks on you like family.
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Date of stay: May 2022Trip type: Travelled
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الاسعدي ا wrote a review 15 May
1 contribution
Everything. Location perfect, staff were friendly and food was excellent. Room was nice. The whole place was brilliant . Deffinately recommend. We are planning to come again. I’m just wondering what the bottle water company is name. It was great.
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Date of stay: May 2022Trip type: Travelled
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Response from Cinnamon Citadel , Guest Services / Front Office at Cinnamon Citadel Kandy
Responded 6 days ago
Dear Guest, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy and we are delighted to know that Cinnamon Citadel Kandy met your expectations, and you had a pleasant and comfortable stay with us. Our team members are committed to regularly anticipating the needs of their guests and providing efficient and personalized services to our guests and we are happy that we were able to reach this target. Rest assured that your kind compliments will be shared with the entire team. And they are humbled to know that their efforts have been recognized by you At the Cinnamon Citadel, we believe that people are our biggest asset, and such appreciation strengthens our belief. we certainly hope to welcome you back at our resort to yet another memorable stay. Team Cinnamon Citadel Kandy
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scottrobertsonjr wrote a review 13 May
1 contribution
Really couldn’t fault it. Staff were amazing along with everything else. Wonderful view over the river. Would fully recommend this to anyone. We were treated so well and we are a same sex couple. Every staff member great you as you walk past them and staff want to chat to you and are genuinely interested in you and make everyone feel special.
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Cinnamon Citadel , Guest Services / Front Office at Cinnamon Citadel Kandy
Responded 1 week ago
Dear Guest, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy and we are delighted to know that Cinnamon Citadel Kandy met your expectations, and you had a pleasant and comfortable stay with us. Our team members are committed to regularly anticipating the needs of their guests and providing efficient and personalized services to our guests and we are happy that we were able to reach this target. Rest assured that your kind compliments will be shared with the entire team. And they are humbled to know that their efforts have been recognized by you At the Cinnamon Citadel, we believe that people are our biggest asset, and such appreciation strengthens our belief. we certainly hope to welcome you back at our resort to yet another memorable stay. Team Cinnamon Citadel Kandy
Read more
Dr Rajesh Saxena wrote a review 11 May
26 contributions3 helpful votes
We stayed in a hotel at Kandy Ramboda setha elia was near it. We had planned srilanka visit for seeta vatika Ashok vatika when we entered we thought heavens are blessing us. Pandit ji did pooja for us. It was religiously superb visit must see RK Saxena 9689549659
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Date of stay: December 2021Trip type: Travelled
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Response from Cinnamon Citadel , Guest Services / Front Office at Cinnamon Citadel Kandy
Responded 1 week ago
Dear Rajeshs, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, We certainly hope to welcome you back at our resort to yet another memorable stay. Team Cinnamon Citadel.
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melsmac1 wrote a review 10 May
Sydney, Australia113 contributions24 helpful votes
+1
Another lovely cinnamon hotel. This one different again, peaceful, by the river and lovely pool. Very nice room, spacious, fabulous shower, good size balcony and very comfortable. Breakfast buffet was gorgeous and its hard to imagine the dinner buffet surpassed it but it did. Cant believe how delicious and varied the food was. Gardens were so pretty, nice to wander around, very safe and very pleasant. Good location for trips into town, all of Kandy seems to be on teh side of a steep hill so did need transport into town which was easy and very reasonable. Would love to stay if we head to Sri Lanka again.
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Date of stay: April 2022
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Response from Cinnamon Citadel , Guest Services / Front Office at Cinnamon Citadel Kandy
Responded 1 week ago
Dear Melinda, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy and we are delighted to know that you enjoyed your stay with us. We are delighted to hear that the experience at the Cinnamon Citadel Kandy met your expectations, and you had a pleasant and comfortable stay with us. As Cinnamon we always thrive to provide the utmost best all the time every time. And seeing your delighted reaction always motivate us to push ourselves beyond. Rest assured that your kind compliments will be shared with the entire team. We certainly hope to welcome you back at our resort for yet another memorable stay. Team Cinnamon Citadel.
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Prekash D wrote a review 7 May
2 contributions
Best Food & the Service from everyone. Starting from the front Office Aditya, Siraj, yohan and then when its come to Restaurant and Bar people. Always willing to provide Best Service. Special thanks goes to Mohan and Keerthi. Should not forget chef viraj, prageeth and pradeep for their mouthwatering culinary magic. Endless variety and taste. Thank you for everyone and will be back for sure. Welldone!
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Date of stay: May 2022Trip type: Travelled
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Response from Cinnamon Citadel , Guest Services / Front Office at Cinnamon Citadel Kandy
Responded 2 weeks ago
Dear Prekash, Thank you for taking the time to share about the recent experience you had with us. We are delighted to know that you have enjoyed your overall stay at Cinnamon Citadel Kandy. Your generous appreciation of all aspects of the hotel is very encouraging. We have personally shared your feedback about the excellent service you received with the entire team and they are thrilled to receive it. At the Cinnamon Citadel, we believe that people are our biggest assets and appreciation such as yours strengthens our belief. Once again, we would like to thank you for your constructive feedback. we certainly hope to have the privilege of welcoming you back at our Resort to yet another memorable stay. Team Cinnamon Citadel.
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Mark P wrote a review 7 May
Letchworth, United Kingdom5 contributions
We stayed for 2 nights at the Cinnamon Citadel during our honeymoon tour of Sri Lanka. The hotel location was excellent for trips in and around Kandy and the setting on the riverside felt very secluded for a city location. The food and drink amenities are set over two floors with the bar on ground floor level which also had a nice a la carte selection. The main restaurant on first floor was buffet style with a reasonable variety of food selection. Hotel was very clean and staff were friendly and helpful.
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Review collected in partnership with this hotel
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from Cinnamon Citadel , Guest Services / Front Office at Cinnamon Citadel Kandy
Responded 2 weeks ago
Dear guest, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, We certainly hope to welcome you back at our resort to yet another memorable stay. Team Cinnamon Citadel.
Read more
vivi_fatima wrote a review 5 May
Sao Paulo, Brazil8 contributions
The Hotel is located in a very beautiful area by the river, staffs are kind and very helpful mainly the staffs in the restaurant. Food was great with many no spicy options. A perfect place to relax and disconnect from the stress of the big cities.
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from Cinnamon Citadel , Guest Services / Front Office at Cinnamon Citadel Kandy
Responded 2 weeks ago
Dear Fatima, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy and we are delighted to know that you enjoyed your stay with us. We are delighted to hear that the experience at the Cinnamon Citadel Kandy met your expectations, and you had a pleasant and comfortable stay with us. As Cinnamon we always thrive to provide the utmost best all the time every time. And seeing your delighted reaction always motivate us to push ourselves beyond. Rest assured that your kind compliments will be shared with the entire team. We certainly hope to welcome you back at our resort for yet another memorable stay. Team Cinnamon Citadel.
Read more
Shashini de Fransz wrote a review 5 May
2 contributions
I visited Cinnamon Citadel Kandy at a time when tourism of Sri Lanka was hit badly by the economic crisis. Nevertheless, the staff, the atmosphere and the food made us forget about the troubles outside. The food was very well prepared and yummy, the buffet was simple but top notch and the hospitality shown to us by Mr Nissanka and the staff was wonderful. Even when my friend got sick, the staff was very supportive and friendly. Overall, I had a great, satisfying experience at Cinnamon Citadel Kandy. Would recommend it to anyone and I’m hoping to visit again.
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Date of stay: April 2022Trip type: Travelled
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Response from Cinnamon Citadel , Guest Services / Front Office at Cinnamon Citadel Kandy
Responded 2 weeks ago
Dear Shashinisdf, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy and we are delighted to know that Cinnamon Citadel Kandy met your expectations, and you had a pleasant and comfortable stay with us. Our team members are committed to regularly anticipating the needs of their guests and providing efficient and personalized services to our guests and we are happy that we were able to reach this target. Rest assured that your kind compliments will be shared with Nissanka and the entire team. And they are humbled to know that their efforts have been recognized by you. At the Cinnamon Citadel, we believe that people are our biggest asset, and such appreciation strengthens our belief. we certainly hope to welcome you back at our resort to yet another memorable stay. Team Cinnamon Citadel Kandy
Read more
Shammaz S wrote a review 4 May
Sri Lanka5 contributions
I wanted to treat my family to a promotion I had received at work, so I was looking for buffet options for dinner that would have a perfect balance in terms of ambience, food and service. Cinnamon Citadel Kandy sat right in the middle of it all, not to mention being super friendly on the pocket, 3500 LKR pp, half rate for kids up to 12 years of age. The buffet is superb to say the least, an array of food, finger lickin delicious, catered to taste buds of all types and ages. I dealt entirely with Mohan, serving as the F&B manager (also pleasent suprise that he hails from the same city as I do). The training and moulding of any good F&B team lies on the backing of it's leadership, and Mohan has done just that with his team. We do not consume pork, so since it was just that on the carvery station that night, Mohan kindly arranged for our table to have beef dishes, what an exclusive experience! Special shout-out to the boys Kalum, Sandun and Attanayaka, not a single refusal to requests, and cheerful & helpful as ever! If you are looking for a great dinner out, be it with family, friends or colleagues in Kandy, this is the place to be, a quiet,clean atmosphere: just ask for Mohan , and the rest will be taken care of! Thank you all once again for looking after us, and you can count on seeing us soon!
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Date of stay: May 2022Trip type: Travelled
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Response from Cinnamon Citadel , Guest Services / Front Office at Cinnamon Citadel Kandy
Responded 2 weeks ago
Dear Shammazs, Thank you for sharing your feedback following your visit at Cinnamon Citadel Kandy and we are delighted to know that you enjoyed your dinner with us. Our team members are committed to regularly anticipating the needs of their guests and providing efficient and personalized services to our guests and we are happy that we were able to reach this target. Rest assured that your kind compliments will be shared with the entire team. And they are humbled to know that their efforts have been recognized by you At the Cinnamon Citadel, we believe that people are our biggest asset, and such appreciation strengthens our belief. we certainly hope to welcome you back at our resort to yet another memorable day. Team Cinnamon Citadel Kandy
Read more
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PRICE RANGE
USD 82 - USD 113 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
chaaya citadel kandy hotel kandy, chaaya citadel hotel kandy, kandy chaaya citadel hotel
FORMERLY KNOWN AS
Chaaya Citadel Kandy
LOCATION
Sri LankaCentral ProvinceKandy DistrictKandy
NUMBER OF ROOMS
119
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Frequently Asked Questions about Cinnamon Citadel Kandy
Which popular attractions are close to Cinnamon Citadel Kandy?
Nearby attractions include Temple of the Sacred Tooth Relic (2.4 km), Jayamali Batiks Studio (1.9 km), and Kandy Lake Club - Cultural Dance Show (2.9 km).
What are some of the property amenities at Cinnamon Citadel Kandy?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Cinnamon Citadel Kandy?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Cinnamon Citadel Kandy?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Cinnamon Citadel Kandy?
Yes, free parking is available to guests.
What are some restaurants close to Cinnamon Citadel Kandy?
Conveniently located restaurants include Vito Wood Fired Pizza, Cool Corner Fried Ice Cream Parlor, and Sri Krishna Dosai.
Are there opportunities to exercise at Cinnamon Citadel Kandy?
Yes, guests have access to a pool and locker rooms available in the fitness centre during their stay.
Does Cinnamon Citadel Kandy have airport transportation?
Yes, Cinnamon Citadel Kandy offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Cinnamon Citadel Kandy?
Yes, dry cleaning and laundry service are offered to guests.
Does Cinnamon Citadel Kandy offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Cinnamon Citadel Kandy?
The staff speaks multiple languages, including English and Sinhala.