Cinnamon Citadel Kandy
3,663 reviews
#11 of 167 Hotels in Kandy
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124 Srimath Kuda Ratwatte Mawatha, Kandy 20000 Sri Lanka
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
USD 86
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Payments made by partners impact the order of prices displayed. Room types may vary.
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360
Panoramas (16) Room & Suite (459)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 13/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Cinnamon Citadel Kandy
Updated 13/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#11 of 167 hotels in Kandy
Location
Cleanliness
Service
Value
Travellers' Choice
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness / spa changing rooms
Bar / lounge
Entertainment staff
Evening entertainment
Airport transportation
Parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Coffee shop
Restaurant
Breakfast buffet
Complimentary tea
Kid-friendly buffet
Kids' meals
Special diet menus
Poolside bar
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private balcony
Room service
Safe
Coffee / tea maker
Minibar
Flatscreen TV
Bath / shower
Seating area
Telephone
VIP room facilities
Wake-up service / alarm clock
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
River View
Languages Spoken
English, Sinhala
3,663Reviews30Q+A100Room tips
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Popular mentions
I travelled to Cinamon Citadel with my family. It was a very pleasurable experience for all of us.. We received a very warmly welcome from the reception and the rooms were very clean and elegant. Food was delicious and presentation was eccellent . Specialy I should mention chef Dushmantha, Ms. Radhi and the team. It was beyond expectation and I am glad that I have chosen Cinnamon Citadel for our stay. It was lovely to see how they take care of guests as there own family. Ranil Silva
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Date of stay: April 2021Trip type: Travelled with family
Helpful
Response from FOM Citadel, Owner at Cinnamon Citadel Kandy
Responded yesterday
Dear RanilDhammika, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy and we are delighted to know that you enjoyed your stay with us. Your generous appreciation of all aspects of the hotel is very encouraging. We have personally shared your feedback about the excellent service you received with the entire team, specially Chef Dushmantha, & Radhiand and they are thrilled to receive it. At the Cinnamon Citadel, we believe that people are our biggest assets and appreciation such as yours strengthens our belief. we certainly hope to welcome you back at our resort to yet another memorable stay. Team Cinnamon Citadel.
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I have no words to explain how memorable my holiday was with my family at Citadel. Service absolutely on point and the food was excellent, specially front office team Radee she is an asset to the organization I would say that cause the way she look after my nephew avurudu games and the hospitality towards my family was remarkably.Adithya and the Manager was really helpful for us. Keep up the good work and looking forward to visit again to experience this service.
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Date of stay: April 2021Trip type: Travelled with family
Helpful
Response from FOM Citadel, Owner at Cinnamon Citadel Kandy
Responded yesterday
Dear Guest, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy and we are delighted to know that you enjoyed your stay with us. Your generous appreciation of all aspects of the hotel is very encouraging. We have personally shared your feedback about the excellent service you received with the entire team, specially Radee & Adithya and they are thrilled to receive it. At the Cinnamon Citadel, we believe that people are our biggest assets and appreciation such as yours strengthens our belief. we certainly hope to welcome you back at our resort to yet another memorable stay. Team Cinnamon Citadel.
Read more
We visited hotel on 14th January 2021with my kids and daughter in law honeymoon night...... From reception to room hospitality service was brilliant and extra care. Teams were willing to assist us whenever we need help. I am taking this opportunity to gratetude to few staff name which i was remember, Roshan FO, Nissanka, Ashan, Rohan, Bhagya, Kalum (F&B team) made our stay memorable.
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Date of stay: January 2021Trip type: Travelled with family
Helpful
Response from FOM Citadel, Owner at Cinnamon Citadel Kandy
Responded 16 Jan 2021
Dear Guest, Thank you for taking the time to share about the recent experience you had with us. We are delighted to know that you have enjoyed your overall stay at Cinnamon Citadel Kandy. Your generous appreciation of all aspects of the hotel is very encouraging. We have personally shared your feedback about the excellent service you received with the entire team, specially Roshan FO, Nissanka, Ashan, Rohan, Bhagya and Kalum (F&B team) they are thrilled to receive it. At the Cinnamon Citadel, we believe that people are our biggest assets and appreciation such as yours strengthens our belief. Once again, we would like to thank you for your constructive feedback. we certainly hope to have the privilege of welcoming you back at our Resort to yet another memorable stay. Team Cinnamon Citadel.
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Had a great stay at the Citadel and regretted it had to be only a day. Ultra clean room, they have taken lot of precautions , sealed fresh towels, toiletries, tea and coffee in zip locked bags, hand sanitizer in the room and plenty more in common areas. Sanitized surfaces, pens etc., One feels safer. Superb food and in a very clean restaurant , a buffet for all three meals ( we expected a la carte/set menu given the low occupancy)served by a very friendly chef and a staff. Very pleasant stay indeed and would do it again asap.
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Date of stay: January 2021Trip type: Travelled with family
Helpful
Response from FOM Citadel, Owner at Cinnamon Citadel Kandy
Responded 14 Jan 2021
Dear Imald, Thank you for taking the time to share about the recent experience you had with us. We are delighted to know that you have enjoyed your overall stay at Cinnamon Citadel Kandy. It was indeed a pleasure to have you with us. And we are truly glad to realize that you had thoroughly experienced our hospitality and charmed by us by our ambience. We take pride in delivering quality guest service consistently & constantly. While thanking you for staying with us, we certainly hope to welcome you back at our resort to yet another memorable stay. Team Cinnamon Citadel.
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A beutifully landscaped garden adjacent to Mahavaly river with friendly staff and clean rooms. Delicious food and beverages along with calming atmosphere. An ideal place to take break in Kandy. Sri dalada maligawa within 20 minute reach.
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Date of stay: January 2021Trip type: Travelled with family
Helpful
Response from FOM Citadel, Owner at Cinnamon Citadel Kandy
Responded 13 Jan 2021
Dear Guest, Thank you for taking the time to share about the recent experience you had with us. We are delighted to know that you have enjoyed your overall stay at Cinnamon Citadel Kandy. It was indeed a pleasure to have you with us. And we are truly glad to realize that you had thoroughly experienced our hospitality and charmed by us by our ambience. We take pride in delivering quality guest service consistently & constantly. While thanking you for staying with us, we certainly hope to welcome you back at our resort to yet another memorable stay. Team Cinnamon Citadel.
Read more
PRICE RANGE
USD 69 - USD 203 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
chaaya citadel kandy hotel kandy, chaaya citadel hotel kandy, kandy chaaya citadel hotel
FORMERLY KNOWN AS
Chaaya Citadel Kandy
LOCATION
Sri LankaCentral ProvinceKandy DistrictKandy
NUMBER OF ROOMS
119
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Claim Your Listing Frequently Asked Questions about Cinnamon Citadel Kandy
Which popular attractions are close to Cinnamon Citadel Kandy?
Nearby attractions include Temple of the Sacred Tooth Relic (2.4 km), Jayamali Batiks Studio (1.9 km), and Royal Botanical Gardens (5.0 km).
What are some of the property amenities at Cinnamon Citadel Kandy?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Cinnamon Citadel Kandy?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Cinnamon Citadel Kandy?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Cinnamon Citadel Kandy?
Yes, free parking is available to guests.
What are some restaurants close to Cinnamon Citadel Kandy?
Conveniently located restaurants include Cool Corner Fried Ice Cream Parlor, Vito Wood Fired Pizza, and Mulberry SugarCarb.
Are there opportunities to exercise at Cinnamon Citadel Kandy?
Yes, guests have access to a pool and locker rooms available in the fitness centre during their stay.
Does Cinnamon Citadel Kandy have an airport shuttle?
Yes, Cinnamon Citadel Kandy offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Cinnamon Citadel Kandy?
Yes, dry cleaning and laundry service are offered to guests.
Does Cinnamon Citadel Kandy offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Cinnamon Citadel Kandy?
The staff speaks multiple languages, including English and Sinhala.