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Cinnamon Citadel Kandy

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Traveller (2007)
Room & Suite (525)
Pool & Beach (343)
Overview
  • Excellent40%
  • Very good43%
  • Average12%
  • Poor3%
  • Terrible2%
Travellers talk about
“the river”(692 reviews)
“sri lanka”(227 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
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Rooms
29 Jul.30 Jul.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,827)
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2,261 results
Traveller rating
935
928
278
71
49
Traveller type
Time of year
LanguageEnglish
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935
928
278
71
49
Show reviews that mention
All reviewsthe rivera la carte restaurantsri lankabeautiful hotelmain restaurantsuperior roomswimming poolfruit batsbuffet styleour honeymoonhalf boarddinner buffetlovely poolpublic areasstayed longertwo nightsrooms are spacious
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1 - 5 of 2,261 reviews
Reviewed today

We stayed here two nights as part of our tour of Sri Lanka. We were told this was the best hotel in Kandy but we were disappointed. This is a big city hotel in a lovely location on the banks of the river that runs...More

Thank Chris W
Response from Charith G, Assistant Manager - Operations at Cinnamon Citadel KandyResponded today

Dear Guest, Thank you for writing to us your following stay with us . Your feedback is extremely valuable to us as we strive to improve with each and every stay. please accept our sincerer apologies for any inconvenience caused during your stay with us....More

Reviewed 2 days ago via mobile

Old hotel, rooms, furniture very old. bathroom old and no bath tub and very dark because of black tiles. The location on the river is good. Swimming pool the water not clean . Food in the buffet breakfast could be better .More

Thank banikhalid
Response from Charith G, Assistant Manager - Operations at Cinnamon Citadel KandyResponded yesterday

Dear Guest, Thank you for writing to us your following stay with us. Your feedback is extremely valuable to us as we strive to improve with each and every stay. please accept our sincerer apologies for any inconvenience caused during your stay with us. your...More

Reviewed 3 days ago

This is a tranquil haven not far from the busy city centre with spacious rooms and balconies, restaurants and swimming pool overlooking the Mahaweli River. As in all Cinnamon Hotels the buffet is first class, with an array of fine Sri Lankan and international cuisine,...More

Thank sbm266
Response from Charith G, Assistant Manager - Operations at Cinnamon Citadel KandyResponded 2 days ago

Dear Guest, Thank you for taking the time to write a review of our hotel. We are pleased to hear that you enjoyed your most recent stay with us.It is always pleasing to hear that our guests were left highly satisfied with their overall experience....More

Reviewed 4 days ago

A relaxing hotel with a relaxing atmosphere. Staff are welcoming and helpful without being intrusive. Food is absolutely delicious, with a large variety of dishes at the buffet. Many dishes are made to order at breakfast and in the evening.More

Thank Sally H
Response from Charith G, Assistant Manager - Operations at Cinnamon Citadel KandyResponded 3 days ago

Dear Guest, Thank you for taking the time to write a review of our hotel. We are pleased to hear that you enjoyed your most recent stay with us. It is always pleasing to hear that our guests were left highly satisfied with their overall...More

Reviewed 4 days ago via mobile

Comfortable hotel on outskirts of Kandy situated on the Mahaweli River. Views from balcony great. Rooms are spacious clean and comfortable. Good buffet selection. Visited Buddhist temple of the Tooth. We got there early which was wise as at 9.30 they open the shrine to...More

Thank frankwoods
Response from Charith G, Assistant Manager - Operations at Cinnamon Citadel KandyResponded 4 days ago

Dear Guest, We would like to thank you for writing an encouraging review regarding your recent stay at Cinnamon Citadel, Kandy. We are glad that you had an enjoyable experience at Cinnamon Citadel and indulged in the facilities on offer in totality. We appreciate the...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
USD 98 - USD 347 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Kandy
#2 Family Hotel in Kandy
#3 Romantic Hotel in Kandy
#7 Luxury Hotel in Kandy
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 98 - USD 347 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Kandy
#2 Family Hotel in Kandy
#3 Romantic Hotel in Kandy
#7 Luxury Hotel in Kandy
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (2007)
Room & Suite (525)
Pool & Beach (343)
Dining (200)
Family and Play Areas (9)
Amenities (7)
Questions & Answers
Ask a question
FarnboroughHants
22 January 2018|
Answer
Response from Vhlaho |
Yes it was very easy to find our transfer driver as he had written our names on a card
1
Vote
FarnboroughHants
22 January 2018|
AnswerShow all 2 answers
Response from lizdolman1 | Reviewed this property |
Really don’t know
-1
Votes
Tabinda S
20 January 2018|
AnswerShow all 5 answers
Response from MM_Explorer | Reviewed this property |
Not really. It’s slightly secluded in a quiet area. But they call for tuk tuk to go to the city centre
0
Votes
Room Tips
"If you want to avoid children don't go there."
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"Rooms overlooking the river are lovely"
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"Good luck. Definitely not around room # 276, unless you want cold showers."
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"River view or forest view would be better. Ask if outside noises can be heard from inside the room."
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