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Cinnamon Citadel Kandy

Traveller (2111)
Panoramas (16)
Traveller (2111)
Panoramas (16)
Pool & Beach (346)
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23 Dec.24 Dec.
1 room, 2 adults, 0 children
Standard Room
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Certificate of Excellence
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans.
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Property amenities
Room Service
Free Parking
Free High Speed Internet (WiFi)
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Outdoor pool
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Room features
Non-Smoking Rooms
Air Conditioning
Family Rooms
Refrigerator in room
Good to know
River View
Full view
Getting there
Polgolla Reservoir Airport3 km
Castlereigh Reservoir Water Airport50 km
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Nearby restaurants
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Nearby attractions
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Reviews & more
100Room tips
Traveller rating
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  • 60
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This hotel is in a stunning position overlooking the river, in a quiet area just out of the city. There's a lovely swimming pool, surrounded by a decked terrace, and our room had a balcony overlooking the river. The room was large, comfortable, well equipped and clean, with a goo
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Response from SYLVESTER_1965, Front Office Manager at Cinnamon Citadel Kandy
Responded 5 days ago
Dear Guest, Thank you for highlighting the exceptional experience you had during your stay with us and for recommending us on TripAdvisor. We are delighted to know that you were impressed with various facilities such as stunning location, the perfect rooms that overlook the river with well-equipped clean comfortable room and the culinary. We are happy to see that you had a memorable experience and found our service and standards to be consistent enough to recommend us to other travelers and creating awesome memories is indeed our prime focus and your praise and recommendation is a huge inspiration for the team in this regard. We have noted your comments on the loud music and we have taken up on observation with the concerned leadership team and we will ensure corrective action is taken on the same. We value your support and eagerly await your return! Wish you a pleaent day.
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I stayed in this hotel with my family last weekend. as my husband was attending a conference me and my kid had to stay 3 days at this hotel. Reception staff was very helpful and when requested arranged a Three-wheeler for me. Also we got a 1 hr early check In as there was a possi
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Response from SYLVESTER_1965, Front Office Manager at Cinnamon Citadel Kandy
Responded 5 days ago
Dear Guest, Thank you for staying with us and for taking the time to share with us your feedback. It gives us great pleasure to know that you are very pleased with our product and enjoyed your stay while you were our guest. Your appreciation for the services offered by the reception and restaurant staff are well received. At Cinnamon Citadel, we truly believe that our staff are our biggest asset and your compliments have been gratefully received by the entire team. We value your observations, and it is constructive feedback such as yours that enables us to improve. Thank you once again for the feedback and we look forward to welcoming you in the near future. Wish you a pleasent day,
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We spent two nights at the Citadel while touring the region and its location on the river bank, just outside the city, was perfect. Our room overlooked the pool/river and gave an excellent vantage point for the torrential rain that turned the river red as we watched. The food w
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Response from SYLVESTER_1965, Front Office Manager at Cinnamon Citadel Kandy
Responded 1 week ago
Dear Guest, It was wonderful to have you stay at The Cinnamon Citadel Kandy. Thank You for taking the time to review us on line and sharing your experience. We constantly strive to provide our guests with a comfortable and memorable experience and we are so happy to see that we are able to serve you well. We have passed on your compliments to the entire team who were thrilled to learn of your recognition and appreciation of their services and this will be consistent enough to recommend us to the Travelers We thank you for the constructive feedback which is truly invaluable to us and we will certainly take the highlighted area into consideration for areas of improvement. We trust you will choose Cinnamon Citadel Kandy for your next vacation and invite your friends to share this experience with you!! Wish you a pleasant day,
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My wife and I stayed at this hotel in Kandy for the second test between Sri Lanka and England.
The hotel was a pleasant place to stay being on the banks of the Mahaveli Ganga. The buffet provided a lot of choice for breakfast and supper and the restaurant staff were especially fr
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Response from SYLVESTER_1965, Front Office Manager at Cinnamon Citadel Kandy
Responded 1 week ago
Dear Guest, Thank you for choosing the Cinnamon Citadel Kandy, and for taking the time to share your experience and we are very humbled and honored to receive such great compliments. We are very happy to learn that you very much enjoyed our hotel facilities and services. It is always lovely to receive positive feedback. Your comments about our genuine service surely serve as an encouragement for all of our team members to keep delivering the best to our guests. We certainly look forward to welcoming you back in the near future for another renewing stay. Wish you a pleasant day.
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Checked in yesterday and checked out today morning. Reservation was messed up little bit but thefront office staff handled beautifully. Special thanks to Kalhari for the effort she took to solve the issue. Very friendly staff. Food excellent even for vegetarians.
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Response from Murfad S, General Manager at Cinnamon Citadel Kandy
Responded 1 week ago
Dear Guest, Thank you for your very positive endorsement of the warm hospitable service we deliver. We appreciate you highlighting the factors that have won you over and also taken note of constructive feedback for our betterment.I will also make sure to share your compliments with Kalhari who would be thrilled to know that she was able to make your holiday a memorable one. Once again we look forward to welcoming you back at the resort for many more holiday visits to come. Wish you a pleasant day.
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Album Categories
All photosTravellerRoom & SuitePool & BeachDining Family and Play AreasBusiness Centre & Event Rooms
La piscina esta muy bien
Las vistas son magníficas.
Professional photo exclusively commissioned by TripAdvisorCinnamon Citadel Kandy
The Superior Room at the Cinnamon Citadel Kandy
Professional photo exclusively commissioned by TripAdvisorCinnamon Citadel Kandy
The Deluxe Room at the Cinnamon Citadel Kandy
Did anyone staying here or at other hotels have Hayley’s Tours as their airport transfer and / or tour guides? Were they easy to find at the airport?
Yes it was very easy to find our transfer driver as he had written our names on a card
1 vote
Are boat rides on the river only available at certain times or are they regular?
Really don’t know
-1 votes
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Are there any local restaurants and ATM nearby? Best places to visit nearby?
Not really. It’s slightly secluded in a quiet area. But they call for tuk tuk to go to the city centre
0 votes
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You mention there is a mosquito plug in in the room; do the hotel also provide the liquid or tabs for it?
yes , they provide tabs
1 vote
You mention there is a mosquito plug in in the room; do the hotel also provide the liquid or tabs for it?
Yes they do if requested
1 vote
Show all answers
"Don't choose room 235 if you want quiet."
"get one overlooking the river if you can"
"View of river"
"300 section is a long walk from the lobby"
"Rooms on ground floor are better"
USD 86 - USD 283 (Based on Average Rates for a Standard Room)
chaaya citadel kandy hotel kandychaaya citadel hotel kandykandy chaaya citadel hotel
Chaaya Citadel Kandy
Sri LankaCentral ProvinceKandy DistrictKandy
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