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Cinnamon Citadel Kandy

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#5 of 53 Hotels in Kandy
Certificate of Excellence
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1 room 2 adults 0 children
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Cinnamon Citadel Kandy
Cinnamon Citadel Kandy
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2,338 Reviews from our TripAdvisor Community

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Showing 1,856: English reviews
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Munich, Germany
Reviewed yesterday NEWvia mobile

The Cinnamon Citadel is definitely a great choice in Kandy! The rooms and the pool are amazing. The breakfast we had there was one of the best we had in Sri Lanka. The location is a little offsite but the view on the river completely makes up for this. Highly recommended.

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Helpful?
Thank Sabine D
Murfad S, Resident Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for taking the time to post your review on TripAdvisor. I am pleased to read that you had an excellent stay with us and that the service of my team met all your expectations. The team and I do hope to have the pleasure of welcoming you back again to Cinnamon Citadel Kandy in the near...

Chester, United Kingdom
Reviewed 2 days ago NEW

This hotel is lovely, right on the river. Great views from our balcony and rooms were oh a high standard and very clean. We even had an elephant made of towels on our bed, which was a lovely touch. Great selection for breakfast and dinner. I would defiantly stay here again.

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Helpful?
1Thank Emily P
Murfad S, Resident Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Greetings from all of us at cinnamon citadel Kandy! Thank you for taking the time to post a review on TripAdvisor. We are pleased to hear that you enjoyed your stay with us. Thank you for admiring the resort as well for the compliments made on the quality of food which you seemed to have enjoyed. Our Executive...

Bristol, United Kingdom
Reviewed 2 days ago NEW

We were reluctant to stay here again after our previous experiences in 2015 but we had opted on this trip to stay at Cinnamon hotels throughout (5 of them), and were forced to break one leg of our journey (Yala to Habarana) because it was too far to do in just one day. When we arrived at around 5.00pm after...

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Helpful?
Thank Tangawizi_Sandan
Murfad S, Resident Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest, First and foremost I would like to thank you for sharing your comments on your recent stay with us . We do regret the inconvenience caused during your stay with us .I do assure you that we always strive to maintain the highest level of standards .Your constructive feedback is highly appreciated and we have investigated on all...

Biel, Switzerland
Reviewed 3 days ago NEWvia mobile

Beautiful Hotel, gorgeous location. The restaurant staff members were extremely helpful and super friendly. The food was great. The only negativity was the room A/C was not so good, it needs an upgrade. I would highly recommend this Hotel to anyone.

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Helpful?
Thank Thejani K
Murfad S, Resident Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest, We appreciate you taking the time to share your experience with us and we are delighted to know your stay was a great one that highlights the fact that you enjoyed all our facilities and services . We thank you again for staying with us and would be thankful to have the opportunity to serve you again in...

Totnes, United Kingdom
Reviewed 4 days ago NEWvia mobile

We went here on our honeymoon, revisiting with our family 30years on. Still lovely, much bigger now but retained original charm and beautiful décor. Rooms are quiet,views of the river,abundant wildlife. Location is close to Kandy. Staff are excellent and buffet meals were superb. Like a child in a sweet shop! Absolutely delicious! We would return tomorrow.

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Helpful?
Thank lindseyriley1
Murfad S, Resident Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for choosing Cinnamon Citadel Kandy once again and we are glad to know that we were able to make it a memorable one. We highly appreciate your review of the Cinnamon Citadel Kandy. We are simply delighted to note that you have enjoyed your stay and sincerely thank you for your words of praise on our...

Solihull
Reviewed 4 days ago NEWvia mobile

My wife and me stayed at this outstanding hotel for three nights during our tour of Sri Lanka and we loved it. Check in was efficient and friendly, the staff were efficient and friendly, the food in the restaurant was consistently lovely, the ambiance was fantastic, and the view from our room was magnificent. Talking of which, our room was...

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Helpful?
Thank RedAlertPete
Murfad S, Resident Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest , I am pleased read that you had such a wonderful time with us. We certainly try to make sure our guests have a great time with us, and I’m happy to learn we succeeded. Thank you for your kind words and I would share your comments with our team members who helped make your visit a memorable...

Colombo, Sri Lanka
Reviewed 6 days ago NEW

Love the hotel Located at a convenience place.Staff is good . But need to improve their service quality. Had dinner at their fine dining place.No complains on food.Stayed only one night. I'll visit again.

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Helpful?
Thank dimu007
Murfad S, Resident Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest, It has been a pleasure to have you with us and thank you for your feedback and recommendations based on your memorable experience during your recent stay with us. We are delighted to know that you enjoyed all our facilities. We have also taken note of all your comments for our betterment. We look forward to your next...

Suffolk
Reviewed 1 week ago via mobile

We have stayed here two nights, lovely hotel and the food at breakfast and the pool bar was great. Although the service is very slow and can be infuriating at times as they clear the tables very quickly at breakfast, so if you leave the table your crockery and cutlery will be removed. It's quite away out of the central...

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Helpful?
Thank mayday25
Murfad S, Resident Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest , Thank you for taking the time to share your comments on TripAdvisor. We are glad to know that you enjoyed your overall stay.It was indeed a pleasure to have you with us. We have taken note of your concerns and it would be looked into. Once again we would like to thank you for choosing Cinnamon Citadel...

Ragama, Sri Lanka
Reviewed 1 week ago

We booked on the hotel website, which was much cheaper than booking through secondary agents like Hotels.com. Check in was smooth and quick. Bell boy was a friendly chap who cheerfully carried our luggage along a very long corridor, we simply had to tip him extra just for his cheery attitude! Our room was on the ground floor, with the...

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Helpful?
1Thank Sharm77
Murfad S, Resident Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Greetings from all of us at cinnamon citadel Kandy! Thank you for taking the time to post a pleasant review on TripAdvisor. We are very pleased to hear that you enjoyed your stay with us. Thank you for admiring the resort. Thank you as well for the compliments made on the quality of food which you seemed to...

London, United Kingdom
Reviewed 1 week ago

Stayed here for two nights as part of a tour of southern Sri Lanka. A decent hotel with good sized rooms, a pleasant bar overlooking the pool and,the hotels best feature, the river view. Heavily used by touring groups of all sizes the evening meal time was busy particularly early on but if you take your time in the bar...

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Helpful?
1Thank Serrif1
Murfad S, Resident Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for taking the time to post your comments on Tripadvisor . We are extremely pleased to know that you had an excellent and enjoyable stay with us. I would also like to thank you for your very kind words in relation to the resort and its facilities. We look forward to have you with us once...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans. ... more   less 

Additional Information about Cinnamon Citadel Kandy

Address: 124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
Region: Sri Lanka > Central Province > Kandy District > Kandy
Price Range: $100 - $297 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Cinnamon Citadel Kandy 5*
Number of rooms: 119
Reservation Options:
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Also Known As:
Chaaya Citadel Kandy Hotel Kandy
Chaaya Citadel Hotel Kandy
Kandy Chaaya Citadel Hotel
Hotel Style:
#1 Business Hotel in Kandy
#2 Luxury Hotel in Kandy
#3 Romantic Hotel in Kandy
#3 Family Hotel in Kandy
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Questions & Answers

Here's what travellers have asked, with answers from Cinnamon Citadel Kandy staff and other travellers.
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Questions? Get answers from Cinnamon Citadel Kandy staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book on the Hotel website for best rates”
Sharm77, 12 Apr 2017 | Read review
“Rooms overlooking the river for the view.”
Serrif1, 11 Apr 2017 | Read review
“Ask for a river view room”
The-Actuallys, 30 Mar 2017 | Read review
“ask for a river view”
manisfeld, 13 Mar 2017 | Read review
“Avoid basement rooms if you have knee problems. All rooms face the river.”
kalindid_12, 1 Mar 2017 | Read review
5 of 5