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SUMAQ Machu Picchu Hotel

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SUMAQ Machu Picchu Hotel
SUMAQ Machu Picchu Hotel
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1,721 Reviews from our TripAdvisor Community

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Showing 1,168: English reviews
Caxias Do Sul, RS
Reviewed 4 September 2014

Wonderful place! Every team are very polite and gentle treatment for all guests. The food ofereced is delicious and variety is avaiable. The room beautiful and very clean. Dinner is excelent; the service is very professional. We Will return soon. And we recomend this hotel for all our friends.

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Helpful?
Thank Rossana M
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this review

Dear Rossana Thank you very much for sharing your review with us. We really appreciate your time for sharing your experience at Suimq Machu PIcchu Hotel. Happy to see that you did have a great experience while in our hotel. Really hope to have the chance to host you again in time. Best regards, Sumaq Machu Picchu Hotel

Chicago, Illinois
Reviewed 2 September 2014

We expected the comfortable room, but we were blown away by the food. Much better than the pricey Cusco restaurant the night before we came. Beautifully plated and sauced. Even the breakfast is outstanding. At least we got some exercise at Macchu Picchu. The staff at this hotel are all very friendly and good at understanding English.

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Helpful?
Thank sallyws
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this review

Thank you for your preference in Sumaq Machu Picchu Hotel! We are very grateful for your nice words and comments towards our property and services. Happy to see that you did have a great experience while in our hotel. Really hope to have the chance to host you again in time. Best regards,

Rome, Italy
Reviewed 31 August 2014

Fantastic. As we arrived at the station one staff member took our suitcases and carried them to the hotel. As we got it we were offered a welcome drink and another staff member explained us hotel's policy and extras. Few minutes after we were in our room (very nicely furnished, clean and with a beautiful view) a waitress brought us...

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Helpful?
Thank lucio_rm
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this review

Thank you for your preference in Sumaq Machu Picchu Hotel! We are very grateful for your nice words and comments towards our property and services. Happy to see that you did have a great experience while in our hotel. Really hope to have the chance to host you again in time. Best regards, Sumaq Machu Picchu Hotel

Simi Valley, California
Reviewed 28 August 2014

The hotel location is excellent , with comfortable rooms. I agree , have the hotel arrange your bus tickets. The dinner and breakfast thats included with your stay is very good . But be aware ask the staff at check in to go over all the services provided, we found out latter that there was additional services that would have...

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Helpful?
Thank Carlitom1
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this review

Carlitom1 We are very grateful for your nice words and comments towards our property and services. Happy to see that you did have a great experience while in our hotel. Really hope to have the chance to host you again in time. Best regards,

Cambridge, MA
Reviewed 28 August 2014

The reservation included breakfast & dinner - both of which were excellent. The room was clean with plush towels and warm bedding. There was no air conditioning but the cool mountain air was perfect for nighttime sleeping. The staff were helpful and reminded me of trips to India where customer service is excellent. The television worked well and had more...

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Thank rtodd7799
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this review

Thank you for your comments on our services. We are really glad for your experience with us. We are very sure that you enjoyed your peaceful view to the Vilcanota River. We are trained into exceeding each of our guests´ expectations as you have described on your review. Indeep, really hope that you had a great time with us and...

Plano, Texas, United States
Reviewed 28 August 2014

We had an outstanding stay at Sumaq - Machu Picchu. We liked the location and the services provided by the excellent staff at Sumaq. I would definitely suggest that you should get your Machu Picchu Bus tickets through Sumaq. They make a lot of effort at standing in the line very early in the morning to reserve your seats and...

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Thank Jayant M
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this review

Thank you for your preference in Sumaq Machu Picchu Hotel! We are very grateful for your nice words and comments towards our property and services. Happy to see that you did have a great experience while in our hotel. Really hope to have the chance to host you again in time. Best regards, Sumaq Machu Picchu Hotel

Playa del Carmen, Mexico
Reviewed 28 August 2014

great service and location for macchu picchu - terrific staff , great restaurant. i would not consider the room five star, they are above average. the hotel welcome was very nice and it was easy to check in. they do a good job the lobby is very attractive and again the staff was very attentive and competent

Review collected in partnership with this hotel
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Thank krusso618
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this review

Thank you for your preference in Sumaq Machu Picchu Hotel! We are very grateful for your nice words and comments towards our property and services. Happy to see that you did have a great experience while in our hotel. Really hope to have the chance to host you again in time. Best regards, Sumaq Machu Picchu Hotel

Dallas, TX
Reviewed 27 August 2014

Our family spent one night at the Sumaq in a triple room. We were met at the train station and taken to the hotel and the staff were extremely helpful and accommodating! A great tip is to buy the bus tickets from the hotel since they will then stand in line for you and bring the bus to the hotel!...

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Thank Shad0wstar
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this review

Thank you for your comments on our services. As you mentioned, we assistance to our guest from the train station to the hotel and viceversa. Then when they arrive at Sumaq, we give them a welcome drink with and a delicious snack. We help everyone with any services just need to be contact first to reservations@sumaqhotelperu.com and We will be...

Fort Worth, Texas
Reviewed 26 August 2014

Special thanks to Sumyra, Milagros, Faustino, Richard,Hermentino, Cleylia, Alejandro, Olga and all the rest for making our stay so memorable. The attention and service was excellent. Also special cudos to the chef as the food was excellent as well as all the decorations on the deserts. The staff went above and beyond in their efforts to take care of us....

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1Thank Charles K
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this review

Dear Charles Thank you for choosing Sumaq Machu Picchu Hotel Really glad to realize that you had a wonderful experience while in our hotel. Thank you for your comments on our food. We are very happy you enjoyed it. Also, we are very proud of our staff, all of them are very friendly and they do a exccellent job Thank...

Cleveland, Ohio
Reviewed 26 August 2014

Before one tackles the challenge of Macchu Picchu (wayna-picchu not to be missed for its challenge and vistas), Sumaq is almost an ideal refuge. Wonderfully appointed rooms (those facing the river are a treat), clean and tip-top areas and, for the most part, attentive and responsive service (the checkin desk staff need to be better organized/trained). The secret of this...

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Thank jsingh
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this review

Thank you for choosing Sumaq Machu Picchu Hotel Really glad to realize that you had a wonderful experience while in our hotel, Thank you for your comments on our food. We are very happy you enjoyed it. Thank you again for all your appreciation to us. I look forward to hosting you at Sumaq again in time. Best regards,

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
SUMAQ - Sumaq Machu Picchu Hotel is a family hotel with ample experience in the luxury hospitality business in the country. Experience that makes Sumaq a hotel dedicated entirely to its guests. In addition to its exclusive service, it offers a privileged location in the Machu Picchu historic sanctuary, on the banks of the Vilcanota River near the main tourist attractions. The Aguas Calientes train station is just a ten-minute walk away, and we provide bus service from the door of the hotel to and from Machu Picchu for our guests. Highlights: •Privileged location: Staying at Sumaq means enjoying Machu Picchu’s most beautiful landscapes, where you will find lush vegetation, enormous mountains, valleys, the Vilcanota River, a waterfall and ancient trails. •Creative cuisine: Enjoy our exclusive haute cuisine that features traditional Peruvian dishes prepared with exotic ingredients from southern Peru. •Passion for service: Our staff is the main element that gives Sumaq a warm and friendly atmosphere, with attention to your needs. •Co-existence with the local culture: Immerse yourself in the outdoor activities prepared especially for you, in which you will experience the authentic traditions of our neighboring communities. •Support for sustainability: Sumaq guides its staff and guests in its mission to protect the environment and the social setting. Our sustainable practices have been verified by the Rainforest Alliance. ... more   less 

Additional Information about SUMAQ Machu Picchu Hotel

Address: Av. Hermanos Ayar Mz 1 Lt-3, Aguas Calientes 18, Peru
Region: Peru > Cusco Region > Sacred Valley > Aguas Calientes
Price Range: $468 - $795 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — SUMAQ Machu Picchu Hotel 4*
Number of rooms: 60
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Also Known As:
Sumaq Hotel Machu Picchu
Sumaq Machu Picchu
Hotel Style:
#1 Romantic Hotel in Aguas Calientes
#1 Family Hotel in Aguas Calientes
#1 Green Hotel in Aguas Calientes
#1 Spa Hotel in Aguas Calientes
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Many rooms have view of the river, but you will hear the buses during the day if you happen to be in the room.”
lse72016, 26 Apr 2017 | Read review
“A train operates at the back during the day.”
900Georgina, 26 Apr 2017 | Read review
“Ask for a room as far away form the train tracks if at all possible.”
ChinSin2003, 19 Apr 2017 | Read review
“The rooms either overlook the river or look into a hillside. The hillside view may be quieter, but the river view may be unique.”
lemesq2016, 6 Apr 2017 | Read review
“All the rooms are wonderful!”
debraf839, 29 Mar 2017 | Read review
5 of 5