Inkaterra Machu Picchu Pueblo Hotel
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Inkaterra Machu Picchu Pueblo Hotel

On of the many delicious starters.
Traveller (2439)
Panorama of the Junior Suite Deluxe at the Inkaterra Machu Picchu Pueblo Hotel
360
Panoramas (23)
Suite
Room & Suite (768)
What is Travellers’ Choice?
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Breakfast included
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AU$737
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AU$737
Breakfast included
Get rewarded with One Key
AU$737
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.

About

4.5
#10 of 54 hotels in Aguas Calientes
4.8 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.2 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
This enchanting Andean village hotel is located within 12.3 acres of pristine cloud forest. The spectacular grounds are laced with paths that wind past waterfalls and trails, and organic gardens that wander through the misty forest. A place to relax, while exploring nature and encountering the wonders of the Incan civilization, experiencing authentic travel.
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Property amenities
Free internet
Outdoor pool
Fitness / spa changing rooms
Free breakfast
Hiking
Children Activities (Kid / Family Friendly)
Banquet room
Spa
Wifi
Bar / lounge
Restaurant
Breakfast buffet
Facial treatments
Massage
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Shops
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Bathrobes
Private balcony
Safe
Seating area
Wake-up service / alarm clock
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Park View
Green
Languages Spoken
English, Spanish

Location

Rio Alcamayo, Aguas Calientes, Machu Picchu Peru
Name/address in local language
3,334Reviews50Q+A100Room tips

Reviews
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Detailed Reviews
BossladyRR wrote a review Jan 2020
Houston, Texas19 contributions1 helpful vote
+1
4.0 of 5 bubbles
We stayed in the Inkaterra suite. The room was very spacious and was secluded. It included a private heated plunge pool. The suite boasts a wood burning fireplace, large bathtub area, heated towel rack and an al fresco shower. The hiking trails were AWESOME, the food was outstanding and the staff was extremely attentive. Things that could have been better; the bathroom is so dark that you can't really put on makeup or contacts. In fact, it was dark enough that we couldn't read the stickers on the TP that asked you not to flush your paper (we were able to read the sticker at our next hotel stay at another Inkaterra in Cusco). We visited in January and it was in the 50s at night. We were quite cold in the room. There is a wall heater but the heat just goes up into the ceiling. We brought the firewood and fire starter inside because it needed to dry out and would not stay burning but they would take it all back outside where we would come back to wet wood again. I love that this hotel was eco friendly but make sure you bring your own slippers. The fllors were quite cold and the recycled rubber slippers are quite uncomfortable. Make sure to hit up tea time and see the bears on the property! The location is great as you can walk straight from the train to the hotel. The town is all within walking distance so the location is great. We will definitely be back!
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Date of stay: January 2020
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ecommerce_Inkaterra, Ecommerce_Inkaterra at Inkaterra Machu Picchu Pueblo Hotel
Responded 10 Feb 2020
Dear guest, Thank you for taking the time to write about your stay with us and for your lovely comments about our property and service. We are glad that you enjoyed your experience at Inkaterra Machu Picchu Pueblo Hotel and that you keep great memories of your visit. We hope to welcome you again in a next opportunity. Thank you for staying at Inkaterra! Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stan K wrote a review Feb 2020
St. Andrews, United Kingdom3 contributions4 helpful votes
5.0 of 5 bubbles
Unlike other hotels in Agua Calientes (Machu Picchu Town) which appear crammed together, utilitarian, unforgiving in purpose and appearance, commercial and abrupt on the eye with no external grounds, Inkaterra is like a rainforest haven. There are large mature gardens with plenty of space, walking paths, an outdoor pool with 2 smaller hot pools / spa. Around the pool area you can watch colourful local birds, (including hummingbirds) and butterflies feeding.
The bars, cafe and restaurant are excellent. Great choice of drinks, meals and desserts. The staff were welcoming, very pleasant and helpful.
Our en-suite room was spacious and comfortable. There is an unobtrusive emphasis on sustainability which is welcome and not out of place. The hotel is an easy 7 min walk from the rail station. The walk to the bus departure queue point for Machu Picchu citadel tours is about 10 - 15 min.
The hotel is not within the built-up chaos that dominates the main part of town, but is really just a surprisingly short distance from everything that matters (market, bus, train, restaurants, shops, etc). Inkaterra has a restaurant/cafe that lies between the railway lines; a quirky and interesting position that makes a rather entertaining diversion to watch trains and their travellers coming and going during lunch. Through the windows, there is also a large and uninterrupted view of the nearby wild (Urubamba) river that runs parallel to the restaurant. In short, our stay in Agua Calientes was so much better for the unexpected surprises found in staying at Inkaterra. I would return just to have a restful holiday in this unique resort.
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Review collected in partnership with this hotel
Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Inkaterra Peru, Director General at Inkaterra Machu Picchu Pueblo Hotel
Responded 5 Mar 2020
Dear guest, Thank you for taking the time to share this amazing review of your experience at Inkaterra Machu Picchu Pueblo Hotel. Our property occupies a private five-hectare (12-acre) mountainside reserve, located at the foot of Machu Picchu Mountain, near the Machu Picchu Pueblo railroad station. With the look and feel of a rustic Andean Village, this welcoming retreat offers travellers an authentic travel experience, in an atmosphere of refinement and thoughtful hospitality. It is a pleasure to know that you keep great memories of your stay and we appreciate your lovely comments for our staff that is always willing to assist our guests in anything they may need. We hope to be at your service again at this or other Inkaterra property. Thank you for satying at Inkaterra Machu Picchu Pueblo Hotel!
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bruceurban wrote a review Jan 2020
United Kingdom185 contributions132 helpful votes
4.0 of 5 bubbles
The lodges were very comfortable and we had a beautiful little garden attached. It was very luxurious. However, the hotel water bottle leaked in the bed but the problem was rectified immediately. As an apology they very generously allowed us to have the room until we checked out in the early evening. There was drinking water facilities so there was no need to purchase bottles. The breakfast was good. The reason we are giving this 4* is due to the terribly expensive alcohol prices. We noticed that most people did not drink alcohol with their meals and we assumed this was due to the prices.
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Date of stay: December 2019
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ecommerce_Inkaterra, Ecommerce_Inkaterra at Inkaterra Machu Picchu Pueblo Hotel
Responded 10 Feb 2020
Dear guest, Thank you for taking the time to share your comments with us. We appreciate the time you took to write about us and we feel extremely honored for your kind comments for our staff that is always willing to assist our guests in anything they may need. Thank you for your kind review and for your feedback that will help us to keep improving. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Chris wrote a review July 2020
10 contributions38 helpful votes
1.0 of 5 bubbles
This hotel stole my money. I had 2 prepaid room reservations for July. I requested a cancellation in March, well in advance if their stated cancellation window. After being told that the reservations would be refunded, a refund never came. I was later told that they are not processing refunds and only giving credit for a future stay. Since I don’t plan to make the trip, this is useless to me and also violates the terms of their own hotel policy.

I encourage anyone considering a stay at this hotel to not pay any sort of advance deposit.
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Date of stay: July 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Steven Sherwood wrote a review Apr 2020
1 contribution2 helpful votes
1.0 of 5 bubbles
My wife and I planned to go see Machu Picchu as a last hoorah before beginning a family together. We were set to go at the end of may beginning of June. Unfortunately the pandemic struck and our flights were cancelled. I reached out to the Inkaterra Machu Picchu Pueblo Hotel to cancel my reservation. As their published cancellation policy says you are entitled to a full refund if cancelled at least 31 days in advance I did not think there would be an issue. This was also the cancellation policy written on my booking confirmation.

After more than 10 days of not being able to get a response from anyone within their organization, I received an e-mail today, still 37 days before our reservation, that they would not provide us a refund. Instead they would allow us to reschedule between now and December 2022. The trip is not feasible for us over the next 2 years as I stated before they are planned to be filled with pregnancies and infant raising. I have been trying all day to get in touch with someone from the hotel to plead our case that they should honor the cancellation policy agreed to at the time of booking; however I'm afraid it will be another 2 weeks before I can get a response or a call back.

This is terrible customer service and I strongly advise against anyone ever booking here. God forbid something happens and you have to cancel your trip they'll just ignore the cancellation policy and keep your money.
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Date of stay: April 2020
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Inkaterra Peru, Marketing at Inkaterra Machu Picchu Pueblo Hotel
Responded 29 Apr 2020
Dear guest, Thank you for taking the time to contact us, we hope that you and your beloved ones are well and safe. We are very sorry to hear that you are contemplating cancelling your reservations with us; during this lockdown, part of our team is working to ensure that your future stay will be as special as ever. Currently, our reservations team is doing their best to accommodate all our travelers with the most flexible options, please rest assure that a reservations agent will be in contact with you. We count on your understanding and we highly encourage you to keep your travel dreams alive; to make it happen. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PamNe wrote a review May 2020
Gainesville, Georgia9 contributions17 helpful votes
1.0 of 5 bubbles
We booked and paid for stays at three Inkaterra hotels in September 2019 for our trip in June of this year. Given the current lockdown in Peru, we followed Inkaterra’s 31+ day notification to receive a full refund. No luck, they aren’t honoring their cancellation and refund policy. We are now out almost $4,000 that we paid eight months ago! Since we have no future plans to visit Peru, I guess they plan to just hold onto our money. This is bad customer service, and we expected better of Inkaterra. It should be noted that the other high end hotels in Peru have honored their cancellation policies.
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Date of stay: May 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DavidRubin wrote a review June 2020
3 contributions1 helpful vote
5.0 of 5 bubbles
This beautiful hotel is situated on lush grounds and they offer several nature walks. Right from the moment you step in you feel very welcomed. We stayed on half board basis, and we fully enjoyed their breakfast and dinner. Staff are very helpful and eager to educate us with many things including tea making and local dishes and their culture. Great experience indeed.
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Date of stay: February 2020
4.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Montserrat Saiz wrote a review Jan 2020
Lima, Peru14 contributions1 helpful vote
5.0 of 5 bubbles
Love, love, love the hotel is in the middle of the jungle, surrounded by nature, in the most beautiful and harmonious way.

In our stay, dinner was included, one of the most delicious experience, the right portion, typical food in an excepcional presentation, so tasty, also breakfast was incredible.

Rooms very comfortable, even in our stay was rainy making you feel in a rainforest.

Rooms, lobby, restaurant and everything was really amazing, staff great.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ecommerce_Inkaterra, Ecommerce_Inkaterra at Inkaterra Machu Picchu Pueblo Hotel
Responded 28 Jan 2020
Dear Guest, Thank you for your great comments about our layout, excursions and food; we hope to welcome you again at this or other Inkaterra property in a next occasion. We are very glad that you enjoyed your stay and that you keep great memories of your experience with us.
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Marielle wrote a review Feb 2020
LA10 contributions
5.0 of 5 bubbles
We had an amazing time. There is lots to do just within and on the village style hotel grounds which is situated on its own part of the cloud forest. Lots of birds to watch while on the property. We even booked a guided tour for Machu Picchu citadel and to hike Machu Picchu mountain. Denis was so nice, knowledgeable, and fun. He was patience with us when we had to catch our breath on our trek! Along with everyone at the hotel was so welcoming and sweet. The food every morning and evening was delicious. The rooms were sizable and always kept clean. Location can't be beat, walking distance from the train station and the hotel even provides complimentary luggage transfer to and from the hotel. Everything went smoothly for us thanks to the wonderful people at Machu Picchu Pueblo Hotel despite February being known for rain. It did rain during our stay but only for a few hours here and there. I can't wait to go back.
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Review collected in partnership with this hotel
Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Inkaterra Peru, Director General at Inkaterra Machu Picchu Pueblo Hotel
Responded 5 Mar 2020
Dear guest, Thank you for taking your time to rate us very positively. It is an honor to hear the experience with Inkaterra Machu Picchu Pueblo was of your entire pleasure and that you keep great memories of the activities provided. A variety of excursions are available within the five hectares of pristine cloud forest surrounding Inkaterra Machu Picchu Pueblo Hotel, a quiet retreat for the mind and body, as well as a base for numerous adventures and explorations. We hope to be at your service in a future occasion. Thank you for staying at Inkaterra Machu Picchu Pueblo Hotel!
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iloveitaly50 wrote a review June 2023
London, United Kingdom122 contributions76 helpful votes
5.0 of 5 bubbles
For our two nights with the magnificent visit to Machu Picchu, this is the perfect hotel. The setting, near the station but on the edge of town, is idyllic. The rooms are spacious with good bathrooms, and more than able to deal with the wide variation in winter temperature, warm during the day and cold at night. The hotel is the most expensive in Aguascalientes but you do get what what you pay for, and apart from the superb breakfasts (probably the best of all our stays in Peru) the tariff included a half-board three course dinner (also excellent) which was welcome as the visit to MP is tiring and not having to venture out at night is a bonus. The only word of warning is that the property is not really suitable for persons of limited mobility with lots of garden walks and stone steps to get to and from rooms.
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Date of stay: June 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from Dale R
Sacramento, California162 contributions75 helpful votes
There was good WiFi in the room i was in but friends didn’t have any
Answer from Dog171
Linwood, New Jersey11 contributions27 helpful votes
1. Spend as much time as you can, if you travel in morning go up in the afternoon and next morning. 2. Not sure cost of guides but they are available everywhere even at entrance. 3. turns out tickets can be purchased day of visit from what I learned without problem or restrictions. The queue for the bus is about 30 minutes for a 30 minute ride up/down. Worth going, amazing place!
Martha Ann M asked a question May 2019
Burlingame, California82 contributions22 helpful votes
Is it possible to do laundry while at the hotel? If so how much does it cost?
Answer from Sue W
Auckland Central, New Zealand72 contributions15 helpful votes
We didn't try, but I suspect it would be cheaper in Cusco anyway where we did get laundry done.
Answer from Missy S
Long Grove, Illinois26 contributions2 helpful votes
There IS a pool at the Inkaterra Machu Picchu Pueblo hotel! It is a spring water plunge pool. We were there in late December so the weather was not conducive to swimming. There are also hot springs in the town. The resort is fantastic, take advantage of their excursions. As for clothing for MP, good shoes, dress in layers and be prepared for rain. It is an experience of a lifetime.
Zan wrote a tip 7 May
Los Angeles, California142 contributions25 helpful votes
5.0 of 5 bubbles
"Busiest months are December and January"
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Eric P. wrote a tip Mar 2024
48 contributions35 helpful votes
5.0 of 5 bubbles
"We stayed in March so it was not crowded at all. We stayed in casistas 46 and 47, which were centrally located."
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Vacation01228182075 wrote a tip Feb 2024
3 contributions2 helpful votes
5.0 of 5 bubbles
"Comfy shoes, and spend the money on the suites! Ask for Juan Diego and Dave at the Cafe' !!"
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KBevPhoto wrote a tip Jan 2024
Chicago, Illinois102 contributions23 helpful votes
5.0 of 5 bubbles
"Take advantage of the onsite tours. They're easy and chill..."
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Peter A wrote a tip Dec 2023
New York City, New York217 contributions139 helpful votes
5.0 of 5 bubbles
"travel light, bring a rain jacket, they have umbrellas but you can't take umbrellas into MP."
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Not the right property for you?
There are more places to choose from in the Aguas Calientes area.
PRICE RANGE
AU$729 - AU$820 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
inkaterra hotel machu picchu, machu picchu pueblo hotel, machu picchu inkaterra hotel, pueblo hotel machu picchu
LOCATION
PeruCusco RegionSacred ValleyMachu PicchuAguas Calientes
NUMBER OF ROOMS
85
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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INKATERRA MACHU PICCHU PUEBLO HOTEL: 2024 Prices & Reviews (Aguas Calientes, Peru) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Inkaterra Machu Picchu Pueblo Hotel
Which popular attractions are close to Inkaterra Machu Picchu Pueblo Hotel?
Nearby attractions include Mercado de Artesanias (0.4 km), Askme Travel Organizer (0.3 km), and Machu Picchu Market (0.4 km).
What are some of the property amenities at Inkaterra Machu Picchu Pueblo Hotel?
Some of the more popular amenities offered include free breakfast, an on-site restaurant, and a lounge.
What food & drink options are available at Inkaterra Machu Picchu Pueblo Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Inkaterra Machu Picchu Pueblo Hotel?
Conveniently located restaurants include Full House Peruvian Cuisine, Chullos Craft Beer & Home Made Food, and Inka Wasi Restaurant and Pizzeria.
Are there opportunities to exercise at Inkaterra Machu Picchu Pueblo Hotel?
Yes, guests have access to an outdoor pool and locker rooms available in the fitness centre during their stay.
Is Inkaterra Machu Picchu Pueblo Hotel located near the city centre?
Yes, it is 0.2 km away from the centre of Aguas Calientes.
Are any cleaning services offered at Inkaterra Machu Picchu Pueblo Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Inkaterra Machu Picchu Pueblo Hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Inkaterra Machu Picchu Pueblo Hotel?
Many travellers enjoy visiting Santuario Historico de Machu Picchu (2.5 km), Temple of the Sun (2.5 km), and Temple of the Three Windows (2.5 km).
Does Inkaterra Machu Picchu Pueblo Hotel have any great views?
Yes, guests often enjoy the mountain view available here.
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