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Highlander Hotel & Apartments

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Highlander Hotel & Apartments
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60 Reviews from our TripAdvisor Community

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Showing 54: English reviews
Brisbane Region, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 weeks ago

Front desk service is terrible, on checkout I they tried to charge for my prepaid room, after some discussion I was told this was fixed. I booked and payed by Wotif and find that despite having the bill corrected at checkout my credit card has been charged for the room. Not happy and no response from the Hotel. DO NOT... More 

Helpful?
Thank Kevin S
Brisbane Region, Australia
Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 4 weeks ago via mobile

Food was fresh and plentiful. A variety of dishes to choose from which were all flavourful and tasty. The dessert buffet was a pretty sight. Lovely staff were very helpful and ready to answer any request. Buying soft drinks was quite expensive, a still is the case with many restaurants around the world, so be aware of that. All in... More 

Helpful?
Thank Dyros
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 October 2016

Coral Sea though had internet services it was not working. When enquired it was informed that it was down for a few days but the paid internet version was working clearly. The rooms were ok and had pleasant stay. Also, one more annoying system is that we have make upfront payment for rooms and food.

Helpful?
Thank Sobhan B

Travellers are raving about these Mount Hagen hotels

Wingham, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 September 2016

Stayed over the Mt Hagen Show weekend. Staff placed under duress due to WaterPNG isolating water to the town so rationing of hotel reserves was required. Although we received memos of when the water would be available, it rarely was on during those periods or had been on some time before that promulgated and isolated early. Informed by staff that... More 

Helpful?
Thank timcarol2016
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 September 2016

Stayed at the Highlander during the recent Sing Sing weekend. Paid high prices for average room. Very poor water supply - we were led to believe a new problem was happening in Mt Hagen and we would have water for 9hrs a day, 4.5hrs in the morning and 4.5hrs in the evening. In reality it was more like 4hrs in... More 

Helpful?
Thank Helen H
Kuala Lumpur, Malaysia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 August 2016

We stayed at the Highlander over the Sing Sing festival weekend. It was booked solid. I can imagine that thirty years or so ago or whenever it was booked it would have been a grand place. But it's aging. The hotel struggled with water supply issues when the main supply to the town was shut off. However the room we... More 

Helpful?
Thank Wild_Eye_88
Mumbai
Level Contributor
10 reviews
3 hotel reviews
Reviewed 18 August 2016 via mobile

If I had a choice, I would have picked an alternate hotel. Don't go by the flashy airport, this poor business hotel is the best (to my knowledge) in Mt. Hagen. The saving grace for this hotel would be the staff, super welcoming, warm and always smiling. The restaurant is average. Thanks to the super fresh veggies in Mt. Hagen,... More 

Helpful?
Thank Vrrooomm
Australia
Level Contributor
66 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 15 July 2016 via mobile

Had booked online using the Coral Sea Hotel website but called the hotel a few days earlier to find they didn't have my reservation despite an international telephone conversation to the main booking line confirming my booking. Repeated follow ups and telephone calls resulted in a 1 night accomodation for a 3 night booking. Arrived at the hotel to an... More 

Helpful?
3 Thank WanderingTraveller79
AlokKedar, Manager at Highlander Hotel & Apartments, responded to this review

Dear Abigail C, Firstly apologies for the delayed response. Thank you for making contact with me via email. I now have your details and am working to ensure that all points mentioned by you are addressed as a matter of urgency. I will be in touch via email to let you know the progress of all that remains unresolved. Your... More 

Port Moresby, Papua New Guinea
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 10 July 2016

What more can I say? Typical of Mt. Hagen places: gouge the customer and kill all future interest in tourism. Short-term gain for long-term loss. We don't mind paying a reasonable rate for good service, but here (and in many PNG establishments) one pays a high price for mediocre service. K600+ for a room, are you kidding??

Helpful?
1 Thank pngsommers2015
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 May 2016

This okay is fine for the purpose it serves, mainly as a business hotel. The 'new' rooms in the hotel are nicely furnished, although are poorly sound proof, you can hear everything thats happening in the restaurant below. They also get very hot. The staff are great! they really go out of their way to help and ensure your needs... More 

Helpful?
Thank NiuginiTravels

50 photos of this hotel

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Near Highlander Hotel & Apartments

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Internet
  • Free Parking
  • Fitness Centre with Gym / Workout Room
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
Services
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Located at the western end of town the Highlander is a secure property. The Hotel has undergone renovations which opened in August 2011 adding the new Palmuri Restaurant, the Nu Ming Cocktail Lounge, Business Centre, Boardroom and 20 new Executive rooms. The existing rooms are continuually being improved and updated. Within the new foyer there is a gift shop, hairdresser, beautician and spa treatments.The swimming pool has been retiled and the new gymnasium is adjecent to this area. ... more   less 

Additional Information about Highlander Hotel & Apartments

Address: Waghi Parade | PO Box 34, Mount Hagen SO 251, Papua New Guinea (Formerly Quality Hotel Highlander)
Region: Papua New Guinea > Highlands Region > Mount Hagen
Price Range: $191 - $230 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Highlander Hotel & Apartments 3.5*
Number of rooms: 95
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Questions & Answers

Here's what travellers have asked, with answers from Highlander Hotel & Apartments staff and other travellers.
2 questions
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Questions? Get answers from Highlander Hotel & Apartments staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“They have executive rooms also for business class travelers”
 of 5 bubbles sobhanb, 3 Oct 2016 | Read review
“It's potluck what to get!”
 of 5 bubbles DanielB56, 10 May 2016 | Read review
“Stay away from this hotel, although there are no other choices in Hagen”
 of 5 bubbles Tilapia417, 16 Nov 2015 | Read review
“Get an executive room in the main building or do not stay here.”
 of 5 bubbles puttvin, 9 Jul 2015 | Read review
“WiFi was not working during my stay.”
 of 5 bubbles 24geoffw, 31 Aug 2014 | Read review
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