Highlander Hotel & Apartments garners praise for its spotless premises and notably well-kept rooms, pools, and communal spaces. While the staff's friendliness and helpfulness are often lauded, there have been some mentions of delays in food service. Although the modern and comfortable rooms please most guests, a few have experienced issues with Wi-Fi, air conditioning, and keys. Opinions on value are divided, with some guests appreciating the food and room standards for the price, despite occasional billing hiccups. The hotel's overall atmosphere is consistently recognized as clean, tranquil, and inviting, with an array of amenities that contribute to a restful stay.