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The Moorhouse Ikoyi Lagos - MGallery Collection

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126 Reviews from our TripAdvisor Community

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Showing 104: English reviews
Kochi (Cochin), India
Reviewed 27 February 2016

Cant get hot water in the shower for the past 3 times i stayed. i am now reconsidering if to stay in the hotel or not. rooms are spacious. internet connection is poor. staff are courteous, but check in and out is always a long process and takes more than 10 mins even if you are the only one in...

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2Thank mjacob007
Gabriel T, General Manager at The Moorhouse Ikoyi Lagos - MGallery Collection, responded to this review

Dear Guest mjacob007, Thank you for sharing your comments on Trip Advisor. We do apologize if your experience at MGallery the Moorhouse, Lagos did not fully satisfied you, and be assured that your concerns have been passed on to the staff, especially our Maintenance and Front Office departments. We are on the process of switching our Property Management system to...

Jeffreys Bay, South Africa
Reviewed 21 February 2016

First time stay at this hotel, in Lagos for business meeting. The hotel staff were helpful and friendly with check-in and check-out a smooth process. However, the room was warm and stuffy, the central air was not working well which was later confirmed by the hotel. The room and hotel hall ways needed a bit of attention, not as clean...

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1Thank Dorvin S
Gabriel T, General Manager at The Moorhouse Ikoyi Lagos - MGallery Collection, responded to this review

Dear Dorvin S, Thank you for taking the time to write such a detailed review. Your constructive criticism is valued, and it is one of the best ways for us to understand how we can enhance your guest experience in the future. We are very sorry to hear that our services did not met your expectations. We understand your concerns...

Mumbai (Bombay), India
Reviewed 16 February 2016

The Moorhouse comes with a history and modest accommodations. Rooms are nice and have low lighting for relaxing. The meeting rooms are available from being very basic with only table and chairs to proper meeting rooms with projectors, boards and conferencing facilities.

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Helpful?
Thank AnkurTravography
Gabriel T, General Manager at The Moorhouse Ikoyi Lagos - MGallery Collection, responded to this review

Dear Ankur Travography, Thank you for taking the time to review your recent stay at MGallery The Moorhouse in Lagos. I am very sad to hear that your experience at MGallery, Lagos did not fully met your expectations. We sincerely regret that we did not learn about your impressions earlier during your stay so that we could have found the...

Boston, Massachusetts
Reviewed 13 February 2016

From the perspective of an American spending a week in Lagos, I liked this hotel a lot. In the past I've stayed at the nearby Ellion, which is also good. It's crazy-expensive, of course, like most Western-style hotels in Lagos. Pros: The food was really good, and there were plenty of familiar food options. (I'm speaking completely from the perspective...

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1Thank bchaplin
Gabriel T, General Manager at The Moorhouse Ikoyi Lagos - MGallery Collection, responded to this review

Dear Sir, It has been a great pleasure reading your kind review, and I would like to thank you for taking the time to share it with us. Our team takes great pride in providing the most attentive service so you can feel at home when staying among us. We are working on to improve the WiFi speed quality and...

Marseille, France
Reviewed 12 January 2016

We had a nice suite with a sitting room. The hotel staff was nice and the bartenders were very accommodating in the lounge. The breakfast buffet had some traditional dishes and continental fare. There was just the right mix for those new to Lagos and Nigerian cuisine. The fitness room was clean and the equipment was readily available. The pool...

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Helpful?
1Thank nomadmaman
Gabriel T, General Manager at The Moorhouse Ikoyi Lagos - MGallery Collection, responded to this review

Dear Nomadmaman, We would like to thank you for reviewing your recent experience at MGallery The Moorhouse, Lagos. Rest assured that we have taken good note of your recommendations, and we would like to thank you for your gracious participation in improving our services. We are very much looking forward to welcoming you soon to your Lagosian home. Warm regards,...

Grenoble, France
Reviewed 18 December 2015

I have been during 3 day in the hotel. When I come back home I have realized on my credir account account the hotel have charge a new amount of 1800 USD some days later I have leave the hotel. I have contact the hotel and I have not even been contacted by them. Still waiting to solve the issue....

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1Thank rgpresa
Zug, Switzerland
Reviewed 10 December 2015

The moorhouse offers what you expect from an hotel of this standing, a great fitness center, a very nice swimming pool and a dedicated staff. Important, you have an ATM within the hotel. Room: Ample, but noisy AC and extra small bathroom (you cannot open the door if someone is using the toilet...). The bed was comfortable, limited numbers of...

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1Thank Dom_Bourgeon
Beirut, Lebanon
Reviewed 18 November 2015

The advert on the website of the MoorHouse says it all: It is a haven of calm in bustling and noisy Lagos. It feels sometimes like the backyard of a serene suburb home. The staff, first, is beautiful. They are courteous, helpful, and always available. The food is great, and rooms (at least my room, I was upgraded) are spacious...

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1Thank joma0405
Vilnius, Lithuania
Reviewed 10 November 2015

I like the location and I think the property is in verygood condition compared with other high end hotels in Lagos However service went wrong from moment 1. I arrived at the hotel at 2150, so I asked until when I could have dinner. I was surprised when I was told it was 22 *way too early for a city...

Review collected in partnership with Accorhotels.com
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1Thank cris_alonso74
TheMoorhouse, Directeur général at The Moorhouse Ikoyi Lagos - MGallery Collection, responded to this review

Dear Guest, Thank you for taking the time to share your review with the TripAdvisor community. I regret to read that our hotel and my team did not meet the MGallery standards during your stay with us. All our guests’ feedback are extremely important and please rest assured that your valuable feedback have been shared and discussed with the entire...

Dubai
Reviewed 10 November 2015

Charming hotel in good location with kind staff. However, service at breakfast was very slow (Coffees were served with about 15 min waiting time). Unfortunately rooms are at age and need renovation. Poor TV reception and in-/out- sockets for HDMI connections are missing. Wireless was good but sometimes slow.

Review collected in partnership with Accorhotels.com
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Thank ecker65
TheMoorhouse, Directeur général at The Moorhouse Ikoyi Lagos - MGallery Collection, responded to this review

Dear guest, Thank you for taking the time to review your recent stay at The MGallery, The Moorhouse in Lagos. I am very sad to hear that your experience at The MGallery, The Moorhouse Lagos, did not fully met your expectations. We sincerely regret that we did not learn about your impressions earlier during your stay so that we could...

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Near The Moorhouse Ikoyi Lagos - MGallery Collection

Amenities

Highlights
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Banquet Room
  • Multilingual Staff
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
This 5 star hotel is ideally located in the heart of the Ikoyi residential district, just 5 minutes from the new business district. It offers 90 rooms and suites, a cigar bar, MBar, MBar Garden, four meeting rooms plus a board room, swimming pool and fitness facilities. Perfect for business, romance or tourism, 10 minutes from Victoria Island, the commercial center of Nigeria, and 45 minutes from the airport. Discover this exclusive international boutique hotel and its high quality service. ... more   less 

Additional Information about The Moorhouse Ikoyi Lagos - MGallery Collection

Address: 1 Bankole Oki Road | Ikoyi, Lagos 550104, Nigeria
Region: Nigeria > Lagos State > Lagos
Price Range: $163 - $251 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Moorhouse Ikoyi Lagos - MGallery Collection 4*
Number of rooms: 94
Reservation Options:
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Also Known As:
The Moorhouse Ikoyi Lagos Hotel Lagos
Sofitel Moorhouse Ikoyi
Sofitel Lagos
Sofitel Hotel Lagos
Lagos Sofitel
Hotel Style:
#7 Business Hotel in Lagos
#10 Best Value Hotel in Lagos
#16 Luxury Hotel in Lagos
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Questions & Answers

Questions? Get answers from The Moorhouse Ikoyi Lagos - MGallery Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Clean and friendly environment”
fataiodesile, 1 Nov 2016 | Read review
“I like rooms on the higher floors”
Ibadanboy, 3 Jun 2016 | Read review
“I think you should ask for a big room.”
276irenea, 16 May 2016 | Read review
“A pool above the restaurant/by the pool will be much quieter than one over the bar area.”
Travellingsav, 6 May 2016 | Read review
“All the room were good”
Jayadasa, 8 Apr 2016 | Read review
5 of 5