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-absolutely stunning location
-layout of hotel (including pool area, patio)
-variety of fun outdoor activities (walking through sand dunes, camel rides, quad biking, sand surfing, motor biking, 4x4 drives)
Things to improve:
-housekeeping (bathroom, rooms)
-first impression of staff not really professional...More
Response from Marta-Kanz, Guest Relations Manager at Hotel Kasbah Kanz ErremalResponded 5 days ago
Hello, thank you for your comment, we are sorry if you did not like something, and we are every day trying make the details the best in our place, we wish you will visit us again.
Best regards, Mohamed Ouargaga
Great hotel with swimming pool, but we mainly did the desert tour with Bendidi (owner) at this place. Bendidi gave us an awesome lunch before, took us to a cheap place to buy a scarf and let us take a shower the next day for...More
Response from Marta-Kanz, Director de Recepción at Hotel Kasbah Kanz ErremalResponded 2 weeks ago
Dear guest, Thank you very much for your comment, we are breatfull that you have good time her, and we wish that it will not be the last time for you, we are hoping to meet you again, we appreciate your honor words.
worst hotel ever! no greeting upon arrival. no help with the luggage. you get the key and may itself your room go search. the rooms are dirty. bedding is nasty and is full with sand. but above all the uninterested rude staff makes it that...More
Thank Mark D
Response from Marta-Kanz, Guest Relations Manager at Hotel Kasbah Kanz ErremalResponded 3 weeks ago
Estamos muy decepcionados con su revisión, y lamentamos que alguien nos haga sentir incómodos, pero si necesita ayuda,...More
We took a 3 day tour in the desert from marrakech and told the guide to drop us in merzouga. The plan was to stay one more night in the desert after having slept in a tent instead of a 12 h drive back to...More
Thank Fred L
Response from Marta-Kanz, Director de Relaciones con Clientes at Hotel Kasbah Kanz ErremalResponded 6 February 2018
Dear Customer. We appreciate your comments about our hotel. It makes us proud to meet the needs of our customers in the best way we can. If you are going to return to our town, do not hesitate to call us. and thank you very...More
The hotel itself was very nice with a large communal area. It was too cold to swim when we were there but the pool was gorgeous. Plenty of seating outside on the patio looking out on to the dunes. Breakfast was quite good as well....More
Response from Marta-Kanz, Guest Relations Manager at Hotel Kasbah Kanz ErremalResponded 9 December 2017
Dear traveler Thanks for your comment and for sharing your experience with us. It helps us to improve every day and we take into account all the mentioned aspects. We are glad you enjoyed your stay and we hope to have you again.