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Hsiang Garden Hotel

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36 Reviews from our TripAdvisor Community

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Showing 35: English reviews
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Reviewed yesterday NEW

I walk 20 min befor to find this place in the middle of.... poor place. tips: take the bus for 70 cents. Stuff ok, with the basic knowledges in english... , Wifi correct, room (dorm with 3 beds for me) I was alone, with TV, private shower and toilet. plugs everywhere, elevator! nothing to say.

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Helpful?
Thank 0rion
Reviewed 15 March 2017

I got to know about the hotel when I met the owner who was also the owner of Borneo Natural Sukau Bilit Resort when I spend my three days two nights there. I inquired about place to stay after the three days two nights at NSBR and he recommended the Hsiang Garden Hotel. Since I am a Single Independent Traveller...

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Thank comejointhetraveller
Reviewed 1 March 2017 via mobile

We stayed a couple of nights here it's not in the center you can take a small mini bus on the side of thé road that brings you for 0,70 rm to the center in 5 minutes the hotel is clean and the staff from the reception wass very nice and helpfull busses to center are going untill 9 pm...

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1Thank Pat V
Reviewed 18 February 2017 via mobile

The hotel is appropriate service for low price. There is a nice lobby as well as lift to all flours. Rooms are not bad. The best on the hotel are some employees. Especially young YANI in blue scarf, which is extremely communicative with good english a very friendly and helpfull behaviour. Other members like Mat, Iyn, Shafia, Jue and Yan...

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Helpful?
Thank Jan K
Chua K, Public Relations Manager at Hsiang Garden Hotel, responded to this review

Hi Jan K, Warmest greeting from Hotel Hsiang Garden. Many thanks for your wonderful review as well as for having chosen Hsiang Garden Hotel for your staying. We are delighted that your stay was alright. Everything we do is aimed at providing you with an excellent experience and your feedback is extremely valuable. My staff will be so happy to...

Sandakan, Malaysia
Reviewed 6 February 2017

this hotel was recommended to us by local taxi driver and we gave it a try, despite just 2stars, we were so happy there that we decided to stay another two nights. Room we had was clean, not too small, flat TV, nice lights, area is not too far from the centre. We especially appreciated staff (we know them even...

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Thank skerlikovajana
Chua K, Public Relations Manager at Hsiang Garden Hotel, responded to this review

Hello Skerlikovajana, Warmest greeting from Hotel Hsiang Garden. Thank u so much for your review and your generous recommendation. We are glad you had an enjoyable stay with us especially our staff Matt, Yanie, Evelyn, Fikk and Emma, i will show this to them! It always bring us a great joy to have like-minded guests like yourself who enjoys our...

Reviewed 13 November 2016 via mobile

The service there was absolutely terrible. The hotel rooms have ants in it. The ants was everywhere even in the fridge and around the fridge. This is the worst hotel I ever have been in. The food was just about alright.

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Thank Nicole_Chee
Chua K, Front Office Manager at Hsiang Garden Hotel, responded to this review

Dear Nicole, Warmest greetings from Hsiang Garden Hotel. Thank you for taking your time to write your experience at our hotel. We are very sorry that your experience did not meet your expectations. Webl are strive to provide suoerior service experience for every customer, therefore your feedback is very important to us. If possible, can you give us the picture...

Reviewed 4 November 2016 via mobile

Spent my one week trip in Sandakan staying at this place. My friend found a review about this hotel that it is the cheapest hotel in town. It was less than rm30 per head for each night. Frankly, the room we got was the end corner one which it did smell so bad when we entered the room.The odour resulted...

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Thank Gavin H
Chua K, Front Office Manager at Hsiang Garden Hotel, responded to this review

Dear Gavin, Warmest greeting from Hotel Hsiang Garden Firstly, thanks for spending your time to write us feedback about out hotel. We hope you can accept our sincere apologies throughout your stay. We will looking into ways to improve the room quality and will hopefully make some changes that can bring more comfort to the guest. Hope we can have...

Auckland, New Zealand
Reviewed 16 October 2016

We stayed at Hotel Tsiang Garden for 2 nights between travelling to Sepilok and Miri. The staff were ever so friendly and helpful! Even took a few pictures with us! The room was clean and air con was good. Comfortable beds, not much outside noise. The breakfast was standard but good. Shower pressure was amazing (after staying in the jungle...

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Thank oliviap892
Chua K, Front Office Manager at Hsiang Garden Hotel, responded to this review

Dear Olivia, Warmest regards from Hotel Hsiang Garden First of all, thank you for staying with us and your review on our TripAdvisor page. We are delighted that your stay was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We are always welcoming you. Thanks very much and...

Reviewed 3 October 2016

When we arrived, the receptionist did not even greet or smile at us. Same during check out ,but different receptionist. We were the one greeting them, saying good morning. The receptionist took her own sweet time printing out the receipt. When asked how much longer we have to wait, she dared reply ' can't you see the receipt is printing?'....

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1Thank Donna Christen G
Chua K, Guest Relations Manager at Hsiang Garden Hotel, responded to this review

Dear Donna, Warmest greeting from Hotel Hsiang Garden First of all please accept our sincere apologies for the trouble and frustration you experienced on your recent stay at our hotel. We strive to make every guests' stay a pleasant one from check-in to departure through quality service and amenities. We truly regret this was not your experience. We have taken...

Reviewed 22 September 2016 via mobile

Came here as a group of 5 and the staff were extremely friendly and welcoming with perfect fluent English. Willing to offer us a good deal to fit in with our needs and budget. Great value room as very clean and comfortable with aircon and English TV. We also booked a good value Kinabatan river tour with them.

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Thank Anna P

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Concierge
Official Description (provided by the hotel)
Hotel Hsiang Garden conveniently located at Leila Road, opposite the Tiara Club. Walking distance to Alley Bowling Championship Center, Karaoke Center, Cinema, Korean Food Restaurant. We are only at 3 minutes drive to Sandakan town, Harbor Mall & Seafood Restaurants along Leila Road & Pasir Putih. The hotel provides return airport transfer and ample parking space. A collection of 46 guestrooms, a multipurpose hall and restaurant. Hotel provides simple local favorites food and beverages at the restaurant. ... more   less 

Additional Information about Hsiang Garden Hotel

Address: mile 1.5 Leila Rd | Bandar Hsiang Garden, Sandakan 90717, Malaysia
Region: Malaysia > Sabah > Sandakan Division > Sandakan
Price Range: $13 - $24 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Hsiang Garden Hotel 2*
Number of rooms: 46
Reservation Options:
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Also Known As:
Hsiang Garden Hotel Sandakan, Sabah
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Questions & Answers

Questions? Get answers from Hsiang Garden Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed at level 4, and it was quite noisy.”
, 2 Oct 2016 | Read review
“Stay away from rooms in 2nd floor. You won't get your money's worth.”
Be789, 14 Sep 2016 | Read review
“Third floor really quieter”
363zahirg, 18 Jul 2016 | Read review
“Request the room with bathtub or higher floor”
jaydonchoo87, 5 Apr 2016 | Read review
“Rooms on the rear side have better view”
Rolamn, 2 Sep 2015 | Read review
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