Beautiful facility in a beautiful location. However, we were given incorrect information about our room and the food service. Items in our room were broken or not working. We found glass on the floor and wet washclothes in the bathroom. We were served food that we had explicitly told them we were allergic too. The small private pool is not heated and freezing cold. And there were mice in our room! They did give us a new room after we discovered the mice, which was also in disrepair. They never apologized for our inconveniences and never offered compensation. We've sent them numerous emails, that they never responded to. Very disappointing from a very expensive hotel.
I booked a trip to Beresheet for my family, booking the trip thru Hotels.com. I received a confirmation from Hotels.com. A day or so later I emailed the hotel to ask that the rooms were adjoining and about a day later a manager emails me back that they overbooked the hotel in error and our reservation was canceled. I contacted Hotel.com who contacted Beresheet and a day later I received emails confirming my reservations. A day later I received an email from Beresheet canceling my reservation due to credit card issue (no attempt was really made). I contacted Hotel.com who said Beresheet canceled because they overbooked. No we are sorry. No we will help you. Nothing from the hotel In fact if I had not contacted them about the adjoining rooms I would have traveled with my family for hours and found I did not have hotel rooms. They simply do not understand customer service and I recommend you avoid the hotel…
We absolutely love this hotel and keep coming back! The rooms a comfortable and clean, the food is great, the service is wonderful! It’s a perfect spot for a quiet, cozy vacation. This time we stayed for 2 nights with our 2 year old , and never left the hotel. Recommended!
Came for my birthday celebration with a baby, very lovely and welcoming staff. Special thanks to Moran , she was very sweet. It was just such relaxing couple of days, even in this Covid-19 situation, the hotel is clean in keeping all the regulations. Really injoyed our room, the loby restaurant, the balcony view and of course best pool in Israel. Will definitely come back. It’s a pricy hotel but you get what you pay for. Pleasure!!
In the area between Beer Sheva and Eilat some special not so expensive zimmers In the last few months two additional hotels were developing Bereshit is on a special location Prices are quite high Some attention is needed before ordering
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