Mercure Hai Phong
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Mercure Hai Phong

12 Lach Tray Street Ngo Quyen District, Hai Phong 180000 Vietnam
Traveller (271)
Room & Suite (94)
She said “Yes!!!”
Dining (33)
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About

5.0
#7 of 136 hotels in Hai Phong
4.8 of 5 bubbles
Location
4.9 of 5 bubbles
Cleanliness
4.8 of 5 bubbles
Service
4.8 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Conveniently located on Lach Tray Street in the central business district, Mercure Hai Phong draws the eye with its 28-storey tower, boasting sweeping views over the city’s dynamic cityscape. A place for living, meeting, exchanging.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Walking tours
Nightclub / DJ
Kids stay free
Electric vehicle charging station
Paid private parking on-site
Car park
Wifi
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Happy hour
Kid-friendly buffet
Kids' meals
Snack bar
Wine / champagne
Rooftop bar
Children's television networks
Indoor play area for children
Kids pool
Airport transportation
Shuttle bus service
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Hot spring bath
Light therapy
Massage
Neck massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Shops
Sun terrace
Sun umbrellas
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Washing machine
Ironing service
Shoeshine
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Extra long beds
Bath / shower
Bathrobes
Dining area
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Minibar
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
Sofa bed
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
5.0 of 5 stars
HOTEL STYLE
City View
Business
Languages Spoken
English, Japanese, Korean, Vietnamese

Location

12 Lach Tray Street Ngo Quyen District, Hai Phong 180000 Vietnam
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 66 out of 100
66
Catbi Airport
225Reviews4Q+A13Room tips

Reviews
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Traveller rating
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Detailed Reviews
Ngoc Thuy Tran wrote a review Dec 2020
Hai Phong, Vietnam
5.0 of 5 bubbles
My daughter booked a birthday party for me, the party was designed for 16 people in a cozy An Bien room, set menu very delicious and reasonable. I received birthday cake from hotel to say happy birthday, its trulyb happy when received special attention from F&B team. All staff welcomed my family enthusiastically. Thanks to Mr. Quang, Mr. Tuan FBM and kitchen team for preparing a wonderful party for my family. We enjoyed the party and will be back.
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Date of stay: December 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hai Phong Mercure, Guest Services / Front Office at Mercure Hai Phong
Responded 9 Dec 2020
Xin Chào Ngocthuy0611 It is always a pleasure to receive positive feedback as well as to learn how satisfied you were by our services and quality of Food and Beverages. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be much more pleasant than the previous one. Best Regard, Front Office Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Evette S wrote a review Feb 2023
Texas
5.0 of 5 bubbles
The hotel has an excellent location. Coffee shops, minimarts, restaurants, banks are all within a few meters of the hotel and a short drive to the Ben Binh Pier.

I had a room on a high floor overlooking the city. There are not a lot of skyscrapers in Hai Phong so the view is unobstructed. High level of security as you need a key to get to your floor. Good soundproofing. I didn't hear traffic or my neighbors. Comfortable bed and pillows.

Housekeeping and staff were responsive. Water is in glass bottles which is great for the environment. They have washcloths which is not routinely provided in South East Asia.

Mercure hotels have a high customer service standard but at this location the staff were phenomenal from the doorman, front desk to housekeeping.

I was taken care of very well at this hotel and will definitely visit again when in the area.
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Date of stay: February 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Long Vũ, Guest Services / Front Office at Mercure Hai Phong
Responded 10 Mar 2023
Dear Ms. Evette S, Thank you for sharing your kind words with us. It has been a great pleasure to know that you enjoy your stay recently at Mercure Haiphong, I will share your really nice comments to the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon! With my best regards, Jason VU Front Office Manager Mercure Haiphong
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J. Y. HONG wrote a review Apr 2021
5.0 of 5 bubbles
It's one of the best hotels in Haiphong.
It's neat, bed mattresses are good for other hotels.
The breakfast on the 6th floor is diverse, and there are various foods that suit Korean tastes.
In the lounge on the 27th floor, you can have a light dinner, drinks, wine or beer (platinum grade only).
Accor points can be accumulated and hotel room service can be used as points, and Korean hotels can be used cheaply as points.
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Date of stay: April 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Toàn Trịnh, Guest Services / Front Office at Mercure Hai Phong
Responded 29 Apr 2021
Dear EUNY_DADDY , Thank you for rating really high for us on the Trip Advisor website. We are appreciated for your rating. We are also appreciated for your very details in every staffs duties as we trying to improve day by day. However, if there is anything that we can improve to make you feel better and more comfortable on your next stay, then just please let us know. It would be appreciated and helpful for our team. We hope to see you again very soon and your next visit will be as pleasant as the previous one. Sincerely, Trinh Manh Toan - Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Oppotite wrote a review Oct 2020
Danang
5.0 of 5 bubbles
Great place to stay, excellent staff, very thoughtful and courteous - they remember you!

Rooms are very nice, clean from top to bottom, roomy, 'fresh' and quiet. Plenty of sundries, and mini bar refreshments upon request.

Flame restaurant is an excellent dining venue, clean and well maintained, a large & diverse menu, ample wine list, and food preparation that has never disappointed.

Additional services (I often use the hotel car service from the airport) are offered and reasonable.

Highly recommend this hotel for business and/or pleasure!!

My hotel in Hai Phong :-)
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Review collected in partnership with Accorhotels.com
Date of stay: October 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hai Phong Mercure, Guest Services / Front Office at Mercure Hai Phong
Responded 26 Oct 2020
Xin chào Oppotite We very much appreciate your comments regarding your stay at the Mercure Hai Phong. It is always a pleasure to learn that you were satisfied with our hotel overall, and that the team had successfully delivered their care and attention to details while we had you here with us. I'll share your kind words with the team, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be much more pleasant than the previous one. Best regards, Trinh Manh Toan - Front Office Manager
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HelloMrsChang wrote a review July 2020
5.0 of 5 bubbles
Rooms are huge and spacious, well furnished, great city view, comfortable large bed. All amenities like hair dryer iron & ironing board etc.
Staff are helpful beyond belief. Vietnamese hospitality is incredible, they do so much to help a weary traveler, in this hotel especially. It feels like home.
Dining experience was great. Perfect ambience, wide selections (seafood, Korean, Japanese, Western and desserts) of food and all taste great. There's also free coffee and tea.
The food is good both in quality and presentation. Seafoods are very fresh.
What stands out is how professional all the service staff is, all are very accommodating and ready to assist.
Flame restaurant is the perfect location for a family celebration or ladies get together.
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Review collected in partnership with this hotel
Date of stay: June 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hai Phong Mercure, Guest Services / Front Office at Mercure Hai Phong
Responded 5 July 2020
Dear Ms. Joelianna, Thank you for rating really high for us on the Trip Advisor website. We are appreciated for your rating. We are also appreciated for your very details in every staffs duties as we trying to improve day by day. However, if there is anything that we can improve to make you feel better and more comfortable on your next stay, then just please let us know. It would be appreciated and helpful for our team. We hope to see you again very soon and your next visit will be as pleasant as the previous one. Sincerely, Trinh Manh Toan - Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lee Dong Hoon wrote a review Aug 2021
Hai Phong, Vietnam
+1
5.0 of 5 bubbles
I trip to world many country. and Visit many brand Hotels. for example Hilton, Marriott groups.
But I first time here to stay.
I recommend experiences after Mecure living for over 30 days.

1. Lounge Service :
The hotel offers a variety of dinners every day. Especially on weekends, the chef serves a special meal. Most hotels offer only simple snacks and fruit in the lounge. But Mecure is difference!!
(※ Its only use the special membership grade)

2. Convenient transportation :
There are large marts(Aeon), temples, famous cafes(cong cafe), and tourist attractions(Dosun beach, Vancao street) near the hotel.
There are train stations and city bus stops right in front of the hotel. There are three routes throughout the city.

3. Very New building :
The hotel facilities are new, so they are clean and no bugs. Also, there are no tall buildings around, so the view is very good.
I can see all the way to the horizon.
There is a swimming pool and a gym on the rooftop.

4. Security and Safety :
It is protected by a 24-hour bodyguard, so outsiders are not allowed in.
Especially in this severe Corona Virus situation, Outsiders cannot enter without permission from the hotel. You can feel very safe and comfortable.

There are many other High recommend good reasons, but my hands is so hurt, so I'll stop using them. kkk

Come and experience for yourself.
you won't regret it. Have a nice trip.
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Date of stay: August 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Toàn Trịnh, Guest Services / Front Office at Mercure Hai Phong
Responded 24 Aug 2021
Dear Mr Lee, Thank you very much for your long and details in review, we appreciated. . We are extremely happy to have you here during your stay. Providing safe, delicious food and timely service is the backbone here at Mercure Hai Phong. We all sincerely hope you complete your task and have a memorable break in home country. When you will come back, we will certainly be here to welcome you. Have a comfortable journey! Regards, Antoine Trịnh
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Malcolm A wrote a review July 2020
5.0 of 5 bubbles
A fabulous buffet dinner with a wide variety of cuisines and flavours.
Perfect for families and friends for an evening out.
The staff are very attentive and the manager Stanley and chef Leon ensure that guests are served to the highest level.
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Date of stay: July 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hai Phong Mercure, Guest Services / Front Office at Mercure Hai Phong
Responded 15 July 2020
Dear Mr. Malcolm A, Thank you for rating really high for us on the Trip Advisor website. We are appreciated for your rating. We are also appreciated for your very details in every staffs duties as we trying to improve day by day. However, if there is anything that we can improve to make you feel better and more comfortable on your next stay, then just please let us know. It would be appreciated and helpful for our team. On behalf of the manager Stanley and Chef Leon, we very much thanks for your rate. We hope to see you again very soon and your next visit will be as pleasant as the previous one. Sincerely, Trinh Manh Toan - Front Office Manager
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Global60713893200 wrote a review May 2023
5.0 of 5 bubbles
The first time I stayed at Mercure. it was so great. We had buffet at restaurant. Lobster and lamb chop was fresh, perfectly cooked. I love the atmosphere, the view and the staff. they were very enthusiastic, take care us so well. Namely Quỳnh, Quảng, thảo, Uyên, hà. I definitely come back for hotel and this restaurant.
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Date of stay: May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BRUCE LEE, General Manager at Mercure Hai Phong
Responded 21 May 2023
Dear Global60713893200, Thank you so much for such lovely review and the kind support! We are delighted that you enjoyed all aspects of our restaurant, Flame Grill & Bar; the unbeatable city views, the impeccable services extended by our team, and the sophistication in each dish have made our name. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team. Thank you and we look forward to welcoming you back in the near future. With kind regards, CANDY Nguyen (Ms.) Guest Experience Manager
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여행즁 wrote a review Oct 2021
Hoi An, Vietnam
5.0 of 5 bubbles
I stayed for about three months on a business trip. All the staff are kind and the location is close to the downtown area, and breakfast is especially delicious. I want to use it again for the next business trip. I was satisfied with every day during my stay. Thank you.
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Date of stay: October 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from OM MHP, Other at Mercure Hai Phong
Responded 22 Oct 2021
Dear loversace, Good evening to you! Thank you for your stay with us during your business trip. It was such a long period that you spend time here indeed. We are extremely happy to know that you have been satisficed with hotel team members, location and breakfast. It is very nice of you to write the review and share your experiences. We will be waiting to welcome you back. Until then, take care and we are looking forward to welcoming you again. Sincerely, Stanley Chang | Hotel Operations Manager | Mercure Hai Phong | Accor
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Gary wrote a review Oct 2020
5.0 of 5 bubbles
The Mercure Hotel Saturday buffet is a great way to end the week. In addition to the seafood platter, there is unlimited sushi, cold cuts & cheese, top roast, salad, dessert and others. All is delicious!
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Date of stay: October 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hai Phong Mercure, Guest Services / Front Office at Mercure Hai Phong
Responded 11 Oct 2020
Xin chào GaryInAsia, It is always a pleasure to receive positive feedback as well as to learn how satisfied you were by our services and quality of Food and Beverages. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be much more pleasant than the previous one. Best regards, Trinh Manh Toan - Front Office Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Answer from Mercure Hai Phong
Hai Phong, Vietnam
Xin Chào anhvan2016, Cám ơn Quý khách đã dành thời gian nghỉ và chia sẻ trải nghiệm tại khách sạn Mercure Hải Phòng, chúng tôi rất xin lỗi vì việc bể bơi chưa hoạt động đã làm cho Quý khách không hài lòng. Trong thời gian tới khi bể bơi sẵn sàng, chúng tôi rất mong có thể chào đón Quý khách quay lại và trải nghiệm dịch vụ tại đây. Chúc Quý khách một ngày làm việc hiệu quả! Minh Thu Quản Lý Quan Hệ Khách Hàng
Answer from Mercure Hai Phong
Hai Phong, Vietnam
Dear, We are very delighted to receive your message. We would like be informed that we are now in Soft-opening period, only Accommodation & Restaurant Service are available. Other services as Executive Lounge/Spa/Swimming Pool/Gym/Sky Bar will be ready in next coming time. Very Best, Mercure Hai Phong Team
Answer from Mercure Hai Phong
Hai Phong, Vietnam
Dear, We are very delighted to receive your message. We would like be informed that we are now in Soft-opening period, only Accommodation & Restaurant Service are available. Other services as Executive Lounge/Spa/Swimming Pool/Gym/Sky Bar will be ready in next coming time. And for the window in the room, you can see the city with a large one but can not open.
Answer from Mercure Hai Phong
Hai Phong, Vietnam
Good Afternoon, Please accept my apologies for my late response. The Privilege lounge at Mercure Hai Phong Hotel is a small luxury restaurant. We will serve many kind of foods such as Korean, Japanese or Western style. However, the lounge is not available now. We hope that we could welcome you in the coming time. Thank you so much for your concern. Warm Regards, Mercure Hai Phong Team
29OAK wrote a tip Dec 2023
tasmania306 contributions190 helpful votes
5.0 of 5 bubbles
"Walk the train line street far better than Hanoi and not commercial. "
Read full review
D Vu wrote a tip May 2023
Hanoi, Vietnam6 contributions
3.0 of 5 bubbles
"The hotel has everything you need, and is well located. Service was okay. However, the hotel looks outdated."
Read full review
David C wrote a tip Mar 2023
Sydney, Australia20 contributions3 helpful votes
5.0 of 5 bubbles
"Please stay at the Mercure Hotel in Hai Phong."
Read full review
SYLF68 wrote a tip Feb 2023
Singapore, Singapore51 contributions
5.0 of 5 bubbles
"Recommend high floor with city view."
Read full review
AD_Ward9 wrote a tip Nov 2022
Edinburgh.32 contributions50 helpful votes
5.0 of 5 bubbles
"Studios with small kitchens are available, as there is a dearth of good restaurants in Hai Phong"
Read full review
Not the right property for you?
There are more places to choose from in the Hai Phong area.
PRICE RANGE
AU$74 - AU$101 (Based on Average Rates for a Standard Room)
LOCATION
VietnamHai Phong
NUMBER OF ROOMS
233
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Mercure Hai Phong (AU$74) - 2024 Prices & Reviews (Vietnam) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Mercure Hai Phong
Which popular attractions are close to Mercure Hai Phong?
Nearby attractions include Hai Phong City Opera House (0.8 km), Hang Kenh Communal House (0.6 km), and Ga Market (0.5 km).
What are some of the property amenities at Mercure Hai Phong?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Mercure Hai Phong?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Mercure Hai Phong?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Mercure Hai Phong?
Yes, free parking, a parking garage, and paid private parking on-site are available to guests.
What are some restaurants close to Mercure Hai Phong?
Conveniently located restaurants include Flame Grill & Bar, Texgrill 17 Trần Quang Khải, and Indian Kitchen.
Are there opportunities to exercise at Mercure Hai Phong?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Mercure Hai Phong have airport transportation?
Yes, Mercure Hai Phong offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Mercure Hai Phong located near the city centre?
Yes, it is 0.8 km away from the centre of Hai Phong.
Are any cleaning services offered at Mercure Hai Phong?
Yes, dry cleaning and laundry service are offered to guests.
Does Mercure Hai Phong offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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