This hotel is beautiful, in a great location and the free kayaks (definitely go to monkey beach) and happy hour etc make it a really enjoyable place to be. However, the bamboo huts, whilst they look incredible were not as we had hoped. When we pulled back the covers on the first night our room was covered in ants, hundreds of them. I complained to reception and they were quite rude and told me we were in a hut on an island, what did we expect. We had to grin and bear it and go to sleep! The next day, we removed all of the ants as best as we could and had a day out. When we returned to get ready for dinner I would genuinely say there were thousands of ants in our room. I took photos and visited reception again, they said there must be a problem and offered to swap our room. We moved to a clean room that night and unfortunately, the next morning woke up to plenty of ants once again. I again went back to reception, said I understand there will be some bugs but it did not feel right that there were so many, not in the bed!! I asked to talk to the manager as we had paid a lot of money to stay there (comparably more than any other hotel on our Thailand trip, including bangkok). 3-4 hours later, a fruit plate was delivered to our ant infested room by way of an apology!! Whilst we appreciated the gesture, we had wanted a solution to reduce the number of ants, not increase them. All in all we loved the phi phi islands and we did enjoy our stay, but I can’t say I slept well amongst our friends or felt the rooms were clean enough for me to return! I did try to talk to the manager a few times throughout the stay and never had any luck, so at risk of receiving another fruit plate, we put it down to bad luck and made the most of our 3 night stay.…
A fantastic bamboo hut hotel with an amazing pool on the beach front. Free kayaks throughout the day (we kayaked to Monkey Beach), happy hour 3-5 on delicious cocktails and amazing staff. The pillows and beds were extremely comfortable.
Having to deal with the hotel at the moment, when adding this to my trip it clearly stated ‘free cancellation’, they are now trying to charge me the full price who the whole week!! I booked it a mattter of hours ago and wished I did not. I also put ‘pay later’ and they tried to deposit funds straight away! Terrible customer service and lost what could have been a re-occurring visitor !
I have not visited but please Do NOT book, I have been trying to cancel my stay due to the pandemic and they are refusing since April! Can’t believe the lack of customer service and now they are trying to charge a booking fee of almost as much as what I paid. Stay clear!
I stayed at Phi Phi CoCo Beach Resort for 4 nights in October 2020 and really enjoyed my stay. The staff provided excellent service during my stay. I had noisy neighbors at one point and asked to be moved and they moved me so I could have a good night's rest. The breakfast buffet is plentiful and delicious. I highly recommend staying here.