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Hotel City Castle

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#30 of 96 Hotels in Amritsar
Certificate of Excellence
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1 room 2 adults 0 children
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Hotel City Castle
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109 Reviews from our TripAdvisor Community

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Showing 109: English reviews
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New Delhi, India
Reviewed 1 week ago via mobile

Hotel city castle is nice place to stay in Amritsar i went there in December 2016 i found that the hotel room is good and nice services. This is easily accessible from bus stand also from railway station.

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Helpful?
Thank Rahul D
Gurugram (Gurgaon), India
Reviewed 1 week ago

It is a Budget Hotel, not a 3 star as mentioned by various Portals (Yatra etc.). Most of the reviews available are paid reviews not actual. Room photos not matching with actual. No Lift at all. The reception is vary substandard. Rooms are also not up to the mark. Quality of bed-sheets & towels is poor, having various strains/ spots....

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Thank PKGuptaGgn
Reviewed 2 weeks ago

We booked our stay online and reached in the afternoon. I was travelling with my wife visiting Amritsar for the weekend. I was humiliated when I was asked to show my marriage certificate as the gentleman at the front desk refused to believe we were married. He asked to see photographs as proof and even wanted printouts of the same....

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Thank Priodarshi C
Reviewed 23 February 2017 via mobile

Very nice place to stay and the entire staff headed by the manager Mr raj were very co operative including the director of the hotel. Good homely facilities are available with neat and clean rooms It is very close to the golden temple and centrally located with all facilities

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Thank mukund1966
Reviewed 16 February 2017

Hotel City Castle is a nice hotel to stay with friends.I have stayed here for two nights and had a good stay at this hotel. Food is also hygienic.No Warm Water And hotel staff is very helpful and friendly.

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Helpful?
Thank Sameer S
hotelcitycastle1, Owner at Hotel City Castle, responded to this review

Dear Guest, Sat Shri Akaal !!! Thanks for giving Compliment to my whole team. it will give more confidence to my team to serve every guest better. I look forward to see you more often.We Hope You Next time stay Hotel City Castle We Will Provide Better Facility With Regards, Prabhjot Singh Mob 09815698957

Reviewed 7 January 2017 via mobile

We have stayed 2 night here and stay was very comfortable and staff was too good....all of the places are near by and we got an excellent accomodation. It is very near by Golden temple and food is delicious.

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1Thank Ashish C
hotelcitycastle1, Owner at Hotel City Castle, responded to this review

Dear Guest, Sat Shri Akaal !!! Thanks for giving Compliment to my whole team. it will give more confidence to my team to serve every guest better. I look forward to see you more often.We Hope You Next time stay Hotel City Castle We Will Provide Better Facility With Regards, Prabhjot Singh Mob 09815698957

Reviewed 27 December 2016 via mobile

We have four friends stayed in hotel city castle . My first choice in amritsar because its near golden temple and bus stand . Food quality of hotel is really good. And hotel staff is very helpful and friendly like a home atmosphere so i like so much hotel city castle

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Thank Kunal D
hotelcitycastle1, Owner at Hotel City Castle, responded to this review

Dear Guest, Sat Shri Akaal !!! Thanks for giving Compliment to my whole team. it will give more confidence to my team to serve every guest better. I look forward to see you more often.We Hope You Next time stay Hotel City Castle We Will Provide Better Facility With Regards, Prabhjot Singh Mob 09815698957

Reviewed 23 December 2016

Please NEVER book this hotel, especially if you go with family. No Lift service, No Warm Water. Extremely Unclean rooms. After checking in, we found dirty clothes/underwears of previous guests. Unfriendly non-coperative staff. We check out on very next day and wasted money for remaining two nights, no refund or compensation was made. I would strongly advise not to book...

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2Thank Dheeraj M
hotelcitycastle1, Owner at Hotel City Castle, responded to this review

Dear Guest, Thanks for your feedback, i appreciate your concern and would like to tell you that we will definitely take care of the things mentioned by you. I would like to inform you that you have not complaint regarding any issue faced by you in hotel. It might be possible that we would have solved the issues and problems...

Bathinda, India
Reviewed 15 December 2016

If you are staying with family, you may find it congested. Bad housekeeping inside the hotel. Every thing is scattered here and there, very different to the photos posted by hotel owner. Staff is cordial yet need professional training and grooming. If you are coming by your own vehicle then parking is a major problem. There is absolutely no parking...

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2Thank gautamsangwan81
hotelcitycastle1, Owner at Hotel City Castle, responded to this review

Dear Guest, Thanks for your feedback, i appreciate your concern and would like to tell you that we will definitely take care of the things mentioned by you. I would like to inform you that you have not complaint regarding any issue faced by you in hotel. It might be possible that we would have solved the issues and problems...

Reviewed 15 October 2016 via mobile

Great hotel nice location hotel city castle amritsar is realy good hotel its my 1 visat in city castle with my family room service is so good located very near to golden temple just walking distance room are spacious and neat and clean good quality is so good stay is very comfortable at a reasonable price overall stay is very...

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Helpful?
Thank GURU DAYAL C
hotelcitycastle1, Owner at Hotel City Castle, responded to this review

Dear Guest, Sat Shri Akaal !!! Thanks for giving Compliment to my whole team. it will give more confidence to my team to serve every guest better. I look forward to see you more often.We Hope You Next time stay Hotel City Castle We Will Provide Better Facility With Regards, Prabhjot Singh Mob 09815698957

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Amenities

Highlights
  • Room Service
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Breakfast included
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Overview Hotel CITY Castle is ideally situated In city center Centrally located in Amritsar, this hotel is near Golden Temple and Jallianwala Bagh. Another nearby point of interest is Maharaja Ranjit Singh Panorama. Plasma televisions include digital channels. Guestrooms also feature beds with Select Comfort mattresses, washers/dryers, and fireplaces. Hotel restaurant Hotel City Castle provides a restaurant, a 24-hour business center, complimentary parking, and complimentary high-speed (wired) Internet access. Hotel City Castle cordaly invites all the visitor of this website to holy city of Amritsar. our hotel have made every efforts to make you feel at home. Hotel city Castle - a Private collation of class.Hotel Primarily located in the heart of the city - Amritsar. It is Situated on a beautiful place, near the railway station Shopping malls and Golden temple. The Hotel offers its guest convenience and comfort in a fashionably designed area which is toned with pleasant warm color. Our Hotel Provide the perfect opportunity for business, Pleasure and relaxation. We provide top class accommodation. Hotel City Castle is leading deluxe and luxury hotel accommodation in Amritsar. To serve as convenient place for business and holiday travelers of offering personalized services in order to care of your needs in your budget. A comfortable room, good food and a helpful staff can experience for both vacationing families and business travelers. In each room there is bath, telephone, intercom, Tv-Lcd, conditioner, safe 24- hour room service. Hotel City Castle is among the easiest hotels, because it is located just a few minutes drive of railway station, Golden Temple and Bus Stand. ... more   less 

Additional Information about Hotel City Castle

Address: 216 City Center | near Guru Nanak Bhawan opp busstand asr, Amritsar 143001, India
Region: India > Punjab > Amritsar
Price Range: $23 - $40 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel City Castle 3*
Number of rooms: 17
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Questions & Answers

Here's what travellers have asked, with answers from Hotel City Castle staff and other travellers.
4 questions
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Amritsar, India

Kindly read

1.You said Charge seventh Person - we are offering 40% off season discount to guests and hotel is bookable online. (after 40% discount you found Not Pay charge

Extra Person And Unpersonalized Behave Our Staff Member Him More Time Request

Sir Your Booking Already Done Online We Only three Person Allow One Room You Don't Agree And Use Wrong Language But Receptionist Take Decision And issue two Rooms And You Go To The Room Cant Pay Seventh Person )

2.Not Space On Room - Reminder You Stay One Room Four Person And Do You Know You Buy Online Standard Room Lower Category . And You Demand One Room Two Mattress This Is Not Possible Equally Our Room Bed King Size And Room Size 10x12 Online Already Mention So Please Check Time Of Booking.

3. Rooms Not Clean And WE Cant Provide Room In Same Floor - Reminder you Four People Boys And Three Girl Unmarried . As Per Amritsar Local Police Policy

We Cant Provide Unmarried Couple Rooms . But We Cant Ignore Your Booking

And We Provide Two Different Rooms And Different Floor . Girls Separate And Boys Separate We Cant Bonus Your Online Booking Then At Your Home Reached Submit The Wrong Review Because We Cant allow Unmarried. Girls And Boy Stay In Same Room .

For Further Quotation Please Reply Any Time So We Request On Trip Adviser

Please Follow Up The Review

4 Sir, Tripadvisor staff does not have time to verify the reviews posted on wrong locations and so your wrong review will continue at our listing. You are requested to please be careful in future to post review on right location.

5. YOU ADVISED ACCOMODATION TO BACHLORS - Sir, we accept bookings for famlies and couples and bachlors are simply refused the accomodation.

SIMPLY SIR YOU STAYED SOMEWHERE ELSE AND POSTED REVIEW TO US.

Warm Regards

Prabhjot Singh

09815698957

over a year ago

See all questions (4)

Questions? Get answers from Hotel City Castle staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“First Floor as no lift. Rooms with Balcony are better.”
PKGuptaGgn, 12 Apr 2017 | Read review
“Don't visit this shady hotel”
pri0darshic, 8 Apr 2017 | Read review
“Standard Room”
Sujitsharma110, 16 Apr 2015 | Read review
“recommended this hotel”
sameeransari, 29 Nov 2014 | Read review
“Second Floor”
narinderbehl12, 28 Nov 2014 | Read review
5 of 5