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Hotel City Castle

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#27 of 95 Hotels in Amritsar
Certificate of Excellence
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1 room 2 adults 0 children
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Hotel City Castle
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105 Reviews from our TripAdvisor Community

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Showing 105: English reviews
Reviewed 4 days ago NEW

Hotel City Castle is a nice hotel to stay with friends.I have stayed here for two nights and had a good stay at this hotel. Food is also hygienic.No Warm Water And hotel staff is very helpful and friendly.

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Helpful?
Thank Sameer S
Reviewed 7 January 2017 via mobile

We have stayed 2 night here and stay was very comfortable and staff was too good....all of the places are near by and we got an excellent accomodation. It is very near by Golden temple and food is delicious.

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1Thank Ashish C
Reviewed 27 December 2016 via mobile

We have four friends stayed in hotel city castle . My first choice in amritsar because its near golden temple and bus stand . Food quality of hotel is really good. And hotel staff is very helpful and friendly like a home atmosphere so i like so much hotel city castle

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Thank Kunal D
Reviewed 23 December 2016

Please NEVER book this hotel, especially if you go with family. No Lift service, No Warm Water. Extremely Unclean rooms. After checking in, we found dirty clothes/underwears of previous guests. Unfriendly non-coperative staff. We check out on very next day and wasted money for remaining two nights, no refund or compensation was made. I would strongly advise not to book...

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2Thank Dheeraj M
hotelcitycastle1, Owner at Hotel City Castle, responded to this review

Dear Guest, Thanks for your feedback, i appreciate your concern and would like to tell you that we will definitely take care of the things mentioned by you. I would like to inform you that you have not complaint regarding any issue faced by you in hotel. It might be possible that we would have solved the issues and problems...

Bathinda, India
Reviewed 15 December 2016

If you are staying with family, you may find it congested. Bad housekeeping inside the hotel. Every thing is scattered here and there, very different to the photos posted by hotel owner. Staff is cordial yet need professional training and grooming. If you are coming by your own vehicle then parking is a major problem. There is absolutely no parking...

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Helpful?
2Thank gautamsangwan81
hotelcitycastle1, Owner at Hotel City Castle, responded to this review

Dear Guest, Thanks for your feedback, i appreciate your concern and would like to tell you that we will definitely take care of the things mentioned by you. I would like to inform you that you have not complaint regarding any issue faced by you in hotel. It might be possible that we would have solved the issues and problems...

Reviewed 15 October 2016 via mobile

Great hotel nice location hotel city castle amritsar is realy good hotel its my 1 visat in city castle with my family room service is so good located very near to golden temple just walking distance room are spacious and neat and clean good quality is so good stay is very comfortable at a reasonable price overall stay is very...

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Helpful?
Thank GURU DAYAL C
hotelcitycastle1, Owner at Hotel City Castle, responded to this review

Dear Guest, Sat Shri Akaal !!! Thanks for giving Compliment to my whole team. it will give more confidence to my team to serve every guest better. I look forward to see you more often.We Hope You Next time stay Hotel City Castle We Will Provide Better Facility With Regards, Prabhjot Singh Mob 09815698957

Reviewed 15 October 2016 via mobile

Homely stay as I stay lots of hotel across Punjab ,himachal, harayana etc if I compare with other rating is towards hotel city castle Amritsar is one of the top most priority and love guide other people in sales to stay in same hotels they provide us pick up from railway station rooms are neat and clean rooms are large...

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Helpful?
Thank prithartha mukh... p
hotelcitycastle1, Owner at Hotel City Castle, responded to this review

Dear Guest, Sat Shri Akaal !!! Thanks for giving Compliment to my whole team. it will give more confidence to my team to serve every guest better. I look forward to see you more often.We Hope You Next time stay Hotel City Castle We Will Provide Better Facility With Regards, Prabhjot Singh Mob 09815698957

Reviewed 12 October 2016 via mobile

I stayed at hotel City Castle Amritsar for one night. Amazing service, great staff, friendly environment. Great place to stay. The location is near to bus stand and you don't have to travel far to reach to hotel and goldne temple is very near. Good food in the hotel as well as you will find good eataries near to the...

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Helpful?
Thank Muklit C
hotelcitycastle1, Owner at Hotel City Castle, responded to this review

Dear Guest, Sat Shri Akaal !!! Thanks for giving Compliment to my whole team. it will give more confidence to my team to serve every guest better. I look forward to see you more often.We Hope You Next time stay Hotel City Castle We Will Provide Better Facility With Regards, Prabhjot Singh

Reviewed 11 October 2016 via mobile

During my stay hotel city castle Amritsar the staff was absolutely excellent in terms of service the hotel is very welcoming friendly and helpful staff I had a very big room and fully enjoy a lot I definitely stay here if I come Amritsar next time

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Helpful?
Thank Vidya C
hotelcitycastle1, Owner at Hotel City Castle, responded to this review

Dear Guest, Sat Shri Akaal !!! Thanks for giving Compliment to my whole team. it will give more confidence to my team to serve every guest better. I look forward to see you more often.We Hope You Next time stay Hotel City Castle We Will Provide Better Facility With Regards, Prabhjot Singh

Kiryat Tivon, Israel
Reviewed 9 October 2016 via mobile

The bed is full with flees and bad bugs. Service is horrible they don't want to change the room. Worst experience in India. What ever you do don't come here. Doesn't matter what the price is it's not worth it.

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1Thank daganha
hotelcitycastle1, Owner at Hotel City Castle, responded to this review

Dear Guest, Thanks for your feedback, i appreciate your concern and would like to tell you that we will definitely take care of the things mentioned by you. I would like to inform you that you have not complaint regarding any issue faced by you in hotel. It might be possible that we would have solved the issues and problems...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
  • Breakfast included
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Overview Hotel CITY Castle is ideally situated In city center Centrally located in Amritsar, this hotel is near Golden Temple and Jallianwala Bagh. Another nearby point of interest is Maharaja Ranjit Singh Panorama. Plasma televisions include digital channels. Guestrooms also feature beds with Select Comfort mattresses, washers/dryers, and fireplaces. Hotel restaurant Hotel City Castle provides a restaurant, a 24-hour business center, complimentary parking, and complimentary high-speed (wired) Internet access. Hotel City Castle cordaly invites all the visitor of this website to holy city of Amritsar. our hotel have made every efforts to make you feel at home. Hotel city Castle - a Private collation of class.Hotel Primarily located in the heart of the city - Amritsar. It is Situated on a beautiful place, near the railway station Shopping malls and Golden temple. The Hotel offers its guest convenience and comfort in a fashionably designed area which is toned with pleasant warm color. Our Hotel Provide the perfect opportunity for business, Pleasure and relaxation. We provide top class accommodation. Hotel City Castle is leading deluxe and luxury hotel accommodation in Amritsar. To serve as convenient place for business and holiday travelers of offering personalized services in order to care of your needs in your budget. A comfortable room, good food and a helpful staff can experience for both vacationing families and business travelers. In each room there is bath, telephone, intercom, Tv-Lcd, conditioner, safe 24- hour room service. Hotel City Castle is among the easiest hotels, because it is located just a few minutes drive of railway station, Golden Temple and Bus Stand. ... more   less 

Additional Information about Hotel City Castle

Address: 216 City Center | near Guru Nanak Bhawan opp busstand asr, Amritsar 143001, India
Region: India > Punjab > Amritsar
Price Range: $13 - $34 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel City Castle 3*
Number of rooms: 17
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Questions & Answers

Here's what travellers have asked, with answers from Hotel City Castle staff and other travellers.
4 questions
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Amritsar, India

Kindly read

1.You said Charge seventh Person - we are offering 40% off season discount to guests and hotel is bookable online. (after 40% discount you found Not Pay charge

Extra Person And Unpersonalized Behave Our Staff Member Him More Time Request

Sir Your Booking Already Done Online We Only three Person Allow One Room You Don't Agree And Use Wrong Language But Receptionist Take Decision And issue two Rooms And You Go To The Room Cant Pay Seventh Person )

2.Not Space On Room - Reminder You Stay One Room Four Person And Do You Know You Buy Online Standard Room Lower Category . And You Demand One Room Two Mattress This Is Not Possible Equally Our Room Bed King Size And Room Size 10x12 Online Already Mention So Please Check Time Of Booking.

3. Rooms Not Clean And WE Cant Provide Room In Same Floor - Reminder you Four People Boys And Three Girl Unmarried . As Per Amritsar Local Police Policy

We Cant Provide Unmarried Couple Rooms . But We Cant Ignore Your Booking

And We Provide Two Different Rooms And Different Floor . Girls Separate And Boys Separate We Cant Bonus Your Online Booking Then At Your Home Reached Submit The Wrong Review Because We Cant allow Unmarried. Girls And Boy Stay In Same Room .

For Further Quotation Please Reply Any Time So We Request On Trip Adviser

Please Follow Up The Review

4 Sir, Tripadvisor staff does not have time to verify the reviews posted on wrong locations and so your wrong review will continue at our listing. You are requested to please be careful in future to post review on right location.

5. YOU ADVISED ACCOMODATION TO BACHLORS - Sir, we accept bookings for famlies and couples and bachlors are simply refused the accomodation.

SIMPLY SIR YOU STAYED SOMEWHERE ELSE AND POSTED REVIEW TO US.

Warm Regards

Prabhjot Singh

09815698957

over a year ago

See all questions (4)

Questions? Get answers from Hotel City Castle staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Standard Room”
 of 5 bubbles Sujitsharma110, 16 Apr 2015 | Read review
“recommended this hotel”
 of 5 bubbles sameeransari, 29 Nov 2014 | Read review
“Second Floor”
 of 5 bubbles narinderbehl12, 28 Nov 2014 | Read review
“super deluxe rooms”
 of 5 bubbles nihalsanjeev, 3 Nov 2014 | Read review
“deluxe room”
 of 5 bubbles YudiHunk1, 15 Oct 2014 | Read review
5 of 5