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Hacienda Cusin

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502 Reviews from our TripAdvisor Community

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Showing 430: English reviews
Chapel Hill, North Carolina, United States
Reviewed 11 January 2013

I was at Hacienda Cusin for a week over New Year's with my family and had a great experience. The estate is absolutely beautiful and is located at the base of hills and distant volcanos (they are safe, don't worry). I spent two days just going on hikes and bike rides around the area to witness the scenery. The food...

Thank Holt M
Reviewed 10 January 2013

My family (10 & 15yr olds) and I stayed here for 4 nights before our Galapagos cruise and everything was perfect! It started with a 10p pickup at the Quito airport by their driver Angel. He was very professional and we used him a couple of times during our stay to local towns. We arrived at Cusin after midnight and...

1Thank Peter B
Philadelphia, Pennsylvania
Reviewed 9 January 2013

My husband and I, plus our 20-something daughters, spent 6 days at Hacienda Cusin on our first trip to Ecuador over the Christmas holidays. The place was fabulous and exactly what we were looking for -- a restful haven with enough activities, both at the Hacienda or a short drive away, to keep us active and entertained, as needed. The...

Thank BarbaraV50
haciendacusin, Guest Relations Manager at Hacienda Cusin, responded to this review

Many thanks for such an appreciative review. Ot seems that the longer a guest stays, the more a guest likes and understands the complexity of Cusin. Regresa pronto!

New Castle, Delaware
Reviewed 8 January 2013

This was our second time to come to Hacienda Cusin within one year. The first, late last winter, was so totally enchanting that we decided to return to this amazingly beautiful part of Ecuador once again for the holidays. We enjoyed every moment of the special ambiance that this place embodies. Christmas and New Year's eve were in every way...

1Thank Diane537
haciendacusin, Guest Relations Manager at Hacienda Cusin, responded to this review

How flattering for Cusin to have such a contented return guest! Many thanks for taking time for this review. Regresa!

Casablanca, Morocco
Reviewed 8 January 2013

I had a very good time at Hacienda Cusin. I was there over New Year's and they did a very good job of entertainment and fireworks. Other than it being the holidays, the atmosphere was relaxed and peaceful. The employees are some of the friendliest I've met. The food ranged in a variety of tastes for each meal of the...

Thank ecuadork
haciendacusin, Guest Relations Manager at Hacienda Cusin, responded to this review

Thank you for such an appreciative review of your New Year's Eve stay!

Reviewed 5 January 2013

We stayed 3 nights at Hacienda Cusin, in a large family room with 2 connecting bedrooms. We immediately loved the place. When we got there late afternoon, our plan was to go straight to Otavola to have dinner. But the whole family wanted to stay, discover the wonderful and quiet gardens of the hacienda and connected monastery, and enjoy dinner...

1Thank sincenyamities
haciendacusin, Public Relations Manager at Hacienda Cusin, responded to this review

Thank you for spending such important time to write this detailed and supportive review. The entire family of Cusin thanks you!

Washington DC, District of Columbia
Reviewed 4 January 2013

Cusin has a beautiful property (even a secret passage way!) and helpful staff. Main complaint is that the rooms are very cold and hot water was lacking. The staff did try and accommodate for this by leaving hot water bottles in our bed, which was lovely but very needed. Maybe a better bet in summer. Restaurant was decent.

1Thank track400m
haciendacusin, Guest Relations Manager at Hacienda Cusin, responded to this review

Many thanks for taking time to write your review. I'm so sorry that you were cold. To remedy such, I wish I knew which of the guest rooms you stayed. I hope that you will return and I can ensure the warmth of your room..

Austin, Texas
Reviewed 31 December 2012

I recently had the opportunity of staying at 3 different haciendas in the highlands of Ecuador on the west slope of the Andes, NE of Quito. In chronological order, I stayed at Haciendas Zuleta, Cusin and Pinsaqui. In order of my preference for each, I rank Zuleta as the clear number 1, Pinsaqui as number 2 and Cusin as distant...

2Thank AustinWhitewater
Otavalo, Ecuador
Reviewed 25 December 2012

Hacienda Cusin is a very enchanting adventure, from the old world art and tapestries grand dining and fairy tale grounds you can live the best life has to offer. Our time at Cusin was filled with wonderful food, garden walks and a gracious staff. All the interiors are adorned with great works of art and beautifully made wood work and...

Thank Malkum G
haciendacusin, Guest Relations Manager at Hacienda Cusin, responded to this review
Google Translation

MANY thanks! Regresa pronto!

Quito, Ecuador
Reviewed 24 December 2012

We stayed here for 2 nights and had a great time. The hotel is full of character and the rooms are spacious and very traditional. Nice gestures are the hot water bottles at night and a fire that is lit in your room each night. The grounds are absolutely beautiful and there are plenty of things to do - from...

Thank Gina C
haciendacusin, Guest Relations Manager at Hacienda Cusin, responded to this review

Thank you! Such words of appreciation have inspired the staff. Regresa pronto!

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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Business Centre with Internet Access
  • Concierge
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Hotel. A restored, 400 year-old hacienda with restaurant - organic food, sports facilities - squash, basketball, horseback riding, mountain bikes & games rooms, library, several acres of gardens. 38 Staff. Within 20 minutes of Otavalo's markets. ... more   less 

Additional Information about Hacienda Cusin

Address: Calle Chiriboga | San Pablo Del Lago, Otavalo 123, Ecuador
Region: Ecuador > Imbabura Province > Otavalo
Price Range: $192 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hacienda Cusin 4*
Number of rooms: 42
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Also Known As:
Hacienda Cusin Hotel Otavalo
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Questions & Answers

Here's what travellers have asked, with answers from Hacienda Cusin staff and other travellers.
6 questions
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Windsor, United Kingdom
over a year ago

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Questions? Get answers from Hacienda Cusin staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Cottages and rooms facing the gardens are preferable.”
 of 5 bubbles 831robinb, 11 Feb 2017 | Read review
“Every room is spacious, complete with a fireplace that is lit each evening, & water bottle under the sheets!”
 of 5 bubbles 357leeannl, 3 Feb 2017 | Read review
“Suggest renting a cottage, just a small bit more, but worth it! Hot water bottles and fireplaces at night. A special treat.”
 of 5 bubbles Wendy_AA-MI, 25 Jan 2017 | Read review
“ask for a room with a renovated shower”
 of 5 bubbles estikimchi, 18 Jan 2017 | Read review
“Some rooms are in the main building. Some are in the garden, which we were very happy with.”
  • Our
 of 5 bubbles BexhillBill, 10 Jan 2017 | Read review
5 of 5