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Hacienda Cusin

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Hacienda Cusin
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493 Reviews from our TripAdvisor Community

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Showing 423: English reviews
SF
Reviewed 4 days ago NEW

The guest rooms at the hacienda are very nicely appointed and the beds were incredibly comfortable. The bathrooms are a bit basic compared to the rest of the property. The food is very good, but the service can be a bit slow in the late morning. The property overall is charming with beautiful gardens, an elegant library, and warm common...

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1Thank familyof5Sf
hunterdon county new jersey
Reviewed 6 days ago NEW

the staff really tried and the hotel was extremely welcoming at 230 am and all the staff went out of there way to provide local drivers answers to questions good daily options..a hidden gem...the local craft market is a dont miss

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1Thank colliemagic
Ely, United Kingdom
Reviewed 1 week ago NEW

We had a delightful room in the garden, with wandering llamas outside. Huge log fires and water bottles at night. The food was plentiful and delicious and the service good. We stayed here to go horse-back riding from their stables and had two good rides out in the mountains & countryside. Horses were willing and well-behaved.

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Thank BexhillBill
Brussels, Belgium
Reviewed 1 week ago

A very authentic and relaxing atmosphere. The staff is very nice! We were in the "Monastery" part. We had a fire place and candles in the rooms. We (almost) managed to find the secret passage to the tower of the reception of the monastery ;-) We have celebrated the New Year's eve in the hotel. It was excellent: drinks and...

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Thank AJacks2013
Hugo, Minnesota
Reviewed 2 weeks ago via mobile

This wonderful hacienda is amazing! We were in a beautiful room and the check in provided a map so one could explore the grounds of this 16th century plantation. We were so lucky to dine and to sleep here for one night. The service, the food, and the expansive grounds were outstanding! We were all provided with hot water bottles...

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1Thank 7wonderstraveler
East Greenwich, Rhode Island
Reviewed 2 weeks ago

Hacienda Cusin is an extraordinary place - make time in your itinerary to get to Otavalo and stay there! This hacienda is one of the most incredible places I have ever been - it is peaceful, beautiful, and absolutely enchanting. My daughters and I stayed only two nights and I can see how we barely brushed the surface of what...

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1Thank RescuePaws22
Armonk, New York
Reviewed 3 weeks ago

My family was absolutely blown away by Hacienda Cusin. When you step onto the property, you immediately feel transported into 16th century Ecuador (with all of the necessities of modern day, of course!). The decoration is superb -- turquoises, reds, and beautiful murals line the walls of the Hacienda. The property itself is spectacular-- there are stunning gardens and a...

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1Thank Ben K
Denver, Colorado
Reviewed 8 December 2016

Stayed for two nights in September. Restored but rustic rooms are charming. Excellent food. Llamas, horseback riding, ping pong table, movies and lots of fun things to do. Excellent service. Pretty exclusive clientele--we met the US and Canadian ambassadors who were having tea by a roaring fire in the common area! They were wonderful!!

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Thank mmuller7753
casamolina, Guest Relations Manager at Hacienda Cusin, responded to this review

What a pleasure to read your review! Thank you so much for enjoying and appreciating the many aspects of Cusin, and for taking the time to do so. You gave such joy to the hardworking staff. Regresa pronto!

Reviewed 18 November 2016

I spent four nights at Cusin and was totally enthralled by its antique charm. The Hacienda has been painstakingly restored and is decorated with beautiful Andean textiles and artwork. The food is some of the best I sampled in six weeks of travelling through Ecuador and the gardens are a delight. There are plenty of activities to choose from but...

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Thank Isabel L
casamolina, Guest Relations Manager at Hacienda Cusin, responded to this review

Thank you for SUCH an appreciative, helpful and understanding review of your stay with La Familia de Cusin. The Cusin complex takes time to digest and you certainly did so. If there was a tripadvisor hotel guest review for the staff to compose, they would have awarded you 5 stars. The owner, an art, Andean textiles and gardening aficionado, who...

New York City, New York
Reviewed 24 October 2016

Beautifully done gardens with wonderful common areas to spend time by the fire. Meals were fine, though definitely not the best we had in Ecuador. Friendly service on our quick overnight during a 3-day horse trek (with Ride Andes - see separate review for more on our awesome experience)!

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Thank NellDD
casamolina, Guest Relations Manager at Hacienda Cusin, responded to this review

Thank you for taking such time to write such an appreciative review. Horseback riding is one of the finest ways to explore such a remarkable countryside, particularly with Ride Andes.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Hotel. A restored, 400 year-old hacienda with restaurant - organic food, sports facilities - squash, basketball, horseback riding, mountain bikes & games rooms, library, several acres of gardens. 38 Staff. Within 20 minutes of Otavalo's markets. ... more   less 

Additional Information about Hacienda Cusin

Address: Calle Chiriboga | San Pablo Del Lago, Otavalo 123, Ecuador
Region: Ecuador > Imbabura Province > Otavalo
Price Range: $195 - $247 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hacienda Cusin 4*
Number of rooms: 42
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Also Known As:
Hacienda Cusin Hotel Otavalo
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Questions & Answers

Here's what travellers have asked, with answers from Hacienda Cusin staff and other travellers.
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Windsor, United Kingdom
over a year ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some rooms are in the main building. Some are in the garden, which we were very happy with.”
  • Our
 of 5 bubbles BexhillBill, 10 Jan 2017 | Read review
“Each is unique, historical, with a fireplace and a bed warmed with a hot water bottle at night!”
 of 5 bubbles RescuePaws22, 30 Dec 2016 | Read review
“Rooms are large and perfect for families”
 of 5 bubbles 671benk, 26 Dec 2016 | Read review
“Private cottages with gardens are available! Excellent restored rooms with fireplaces that are lit each night by staff.”
 of 5 bubbles mmuller7753, 7 Dec 2016 | Read review
“Room 10 is an adorable free standing cottage with wood stove located in the wonderful garden”
 of 5 bubbles NellDD, 23 Oct 2016 | Read review
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