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Sonesta Hotel Guayaquil

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Sonesta Hotel Guayaquil
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649 Reviews from our TripAdvisor Community

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Showing 127: English reviews
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Ibarra, Ecuador
Reviewed 1 week ago NEW

When talking about Guayaquil you can speak of a great diversity of places that exist in it, being next to a mall, there is movement for those who travel on business. It is possible to access restaurants, shops and a very good supermarket. Guayaquil is not only the largest city in Ecuador, but also one of the most important ports...

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Helpful?
Thank _maggygessy1995
Sonesta H, General Manager at Sonesta Hotel Guayaquil, responded to this review

Dear Guest, We are delighted and excited to greet you and express our gratitude for preferring the Sonesta Hotel Guayaquil Thank you for writing us about our beautiful city; Guayaquil. We invite you to stay very soon, it will be a pleasure to assist you for any special requirement needed. Always at your service. Kind Regards, Roberto Carlos Díaz Lemaitre...

São Leopoldo
Reviewed 2 weeks ago

First time in Guayaquil for a business trip, when arriving took some time to get the check-in done, once concluded, got in to the room which was very good and clean. The breakfast has a lot of fruits and breads, also the hotel restaurant is a good option if you don't want to go outside after a busy day. The...

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Helpful?
Thank Daniel K
Sonesta H, General Manager at Sonesta Hotel Guayaquil, responded to this review

Dear Guest, We are grateful for having the time to let us your pleasant comments. It is very important for us to know how was your stay with us. Your evaluation will help us to continue providing you a high service that our guests deserves. We hope to see you soon, if you have any question, suggestion or additional requests,...

Florida City, Florida
Reviewed 6 January 2017

My family and I stayed at Sonesta three days before new years eve. The rooms are clean. Workers are very helpful. It is adjacent to a huge mall. TV had free cable and the WI-FI was excellent. Pool was greatly clean for the kids. Breakfast was expensive $19.00 for buffet. We were given a room in the 1st floor which...

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Helpful?
1Thank Maria A
Sonesta H, General Manager at Sonesta Hotel Guayaquil, responded to this review

Dear Guest, We are truly thankful to make us see our service failures. Tripadvisor is very important to us because is a way to know our guest appreciation, so we can improve inmediately our basement because of car smells. We offer a sincere apology for this issue. It was trully a pleasure to have you as a guest. If there...

Kettering, United States
Reviewed 18 December 2016

Nice location in Guayaquil, a large mall with food court is connected to the hotel. The security is very good, the staff is very helpful and kind. If you only speak English I recommend Carlos he will go out of his way to help you on anything you need, and always haves a smiling face. When touring the city, I...

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Helpful?
1Thank Michael M
Sonesta H, General Manager at Sonesta Hotel Guayaquil, responded to this review

Dear Guest, We are delighted and excited to greet you and express our gratitude for preferring the Sonesta Hotel Guayaquil. We are glad that the location of the hotel as well as the service were pleasing to you, it is always a pleasure to serve you and offer you the best Sonesta experience. We are looking forward to see you...

Reviewed 30 November 2016 via mobile

The hotel is just a good hotel with a nice location nearby airport and attached to a shopping mall. My stay was a smooth and a pleasant business stay. The not so great part appeared only when I was checking in to my next hotel after my flights. It appeared Sonesta Guayaquil had made a full amount reservation to my...

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Helpful?
1Thank 346esak
Sonesta H, General Manager at Sonesta Hotel Guayaquil, responded to this review

Dear Guest, Thank you for writing us and let us know your comments, they help us to detect those details that need to be improved inmediately; correct communication about blocked amount temporary by reason of guarantee. First of all we thank you for the information you supply about the situations presented with your credit card. We sincerely regret for the...

Sao Paulo, SP
Reviewed 22 October 2016

I arrived to the hotel and parked my car at the basement, I received a ticket and took the elevator to the reception desk and at the left there was the restaurant, just on time to have breakfast which had many options and was a mix of national and international food with tropical juices and more, the staff was excellent,...

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Helpful?
2Thank jackoec
Sonesta H, General Manager at Sonesta Hotel Guayaquil, responded to this review

Dear guest Thank you for writing us and let us known your comments, they help us to detect those details that need to be improved. First of all we thank you for the information you supply about the situations presented with the parking staff. We sincerely regret for the inconvenience caused, we will take steps to make sure it does...

Reviewed 21 October 2016

Our last night in Ecuador we decided to stay at this Hotel in Guayaquil, we booked online because we found a great promotion. The place is central located to the most important places to see in Guayaquil. The rooms has a great view of the city, the service is excelent, the breakfast was so tasty We had a great time...

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Helpful?
Thank Ashley B
Sonesta H, General Manager at Sonesta Hotel Guayaquil, responded to this review

Dear Guest, We are grateful for having the time to let us your pleasant comments. It is very important for us to know how was your stay with us. Your evaluation will help us to continue providing you a high service that our guests deserves. We hope to see you soon. If you have any question, suggestion or additional requests,...

Lisbon, Portugal
Reviewed 8 October 2016 via mobile

I stayed at the SONESTA while on a business trip to Guayaquil. Friendly staff which I highlight Raul, Gabriela and David were always prompt and helpful. The breakfast and lunch, staff and cuisine, also great. I recommend the SONESTA especially because it is located close to the airport and the rooms are sound proof enough that you are not bothered...

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Helpful?
Thank Bruno L
Sonesta H, General Manager at Sonesta Hotel Guayaquil, responded to this review

Dear Guest, We are delighted and excited to greet you and express our gratitude for preferring the Sonesta Hotel Guayaquil Thank you for writing us. Your comments are extremely important because they help us to continue providing the best service that our guests deserve. Sonesta Hotel Guayaquil is always at your service. We are looking forward to see you soon....

Reviewed 3 October 2016 via mobile

The service was good and rooms very nice. Very close to the airport and provide shuttle service. Room service was fast and very good food.... I would recommend staying here for anyone visiting the city.

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Helpful?
1Thank John H
Sonesta H, General Manager at Sonesta Hotel Guayaquil, responded to this review

Dear Guest, We are delighted and excited to greet you and express our gratitude for preferring the Sonesta Hotel Guayaquil, thank you for writing us. Your comments are extremely important because they help us to continue providing the best service that our guests deserve. Sonesta Hotel Guayaquil is always at your service. We are looking forward to see you soon....

Buenos Aires, Argentina
Reviewed 26 September 2016

We just spent a night at this hotel between two flights. Pickup at the airport was free and very easily organized. Check in was quick and the staff was very nice and professional. As we arrived, our son was asleep in my arms and the lady at the front desk was so kind as to let me go straight to...

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Helpful?
1Thank Aurelia M
Sonesta H, General Manager at Sonesta Hotel Guayaquil, responded to this review

Dear Guest, We are delighted and excited to greet you and express our gratitude for preferring the Sonesta Hotel Guayaquil Thank you for writing us. Your comments are extremely important because they help us to continue providing the best service that our guests deserve. Sonesta Hotel Guayaquil is always at your service. We are looking forward to see you soon....

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Free Parking
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Sonesta Hotel Guayaquil

Address: Joaquin Orrantia Av. and Leopoldo Benitez Street | (next to Mall del Sol), Guayaquil 090150, Ecuador
Region: Ecuador > Guayas Province > Guayaquil
Price Range: $136 - $232 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sonesta Hotel Guayaquil 3.5*
Number of rooms: 110
Reservation Options:
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Hotel Style:
#1 Spa Hotel in Guayaquil
#1 Family Hotel in Guayaquil
#4 Business Hotel in Guayaquil
#7 Romantic Hotel in Guayaquil
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Questions & Answers

Here's what travellers have asked, with answers from Sonesta Hotel Guayaquil staff and other travellers.
3 questions
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NY
over a year ago

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Questions? Get answers from Sonesta Hotel Guayaquil staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a room on top floors”
 of 5 bubbles mariaaH4543BI, 6 Jan 2017 | Read review
“Ask for everything before get surprised!”
 of 5 bubbles jackoec, 21 Oct 2016 | Read review
“Look for a room at the points of the almond shaped floors. They are the quietest.”
 of 5 bubbles 11StephenP11, 13 Aug 2016 | Read review
“don't face airport”
 of 5 bubbles 318marka, 8 Aug 2016 | Read review
“Ask for a room facing the airport on an upper floor!!!”
 of 5 bubbles Coralreefgirl, 23 Jul 2016 | Read review
5 of 5