We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All reviewsfood courtshopping malldirect accessclose to the airportmall del solcenter cityalmond milkroom servicepleasant hotelhuge mallshuttle busmini barnext morninglocation is greatcomfortable bedshot watergalapagos
We arrived into the bus station ( short tazi ride) and left via the airport (courtesy shuttle bus) and had a great stay here. The buffet breakfast had a large choice and lots of fresh fruit. The rooms were very quiet and a good size...More
Response from Sonesta H, Director General at Sonesta Hotel GuayaquilResponded yesterday
We are grateful for having the time to let us your pleasant comments. It is very impotant for us to know how was your stay with us. Your evaluation will help us to continue providing you a high service that our guests deserves....More
My husband and I stayed here on a business trip for 3 nights. We needed to be close to the mall and the airport.
ROOMS were adequate.
BREAKFAST was a buffet with cooked to order eggs or omelet.
STAFF was personable and mostly attentive. On...More
Response from Sonesta H, General Manager at Sonesta Hotel GuayaquilResponded 3 weeks ago
Thank you for preferring Sonesta Hotel Guayaquil. Through these lines I would like to apologize for the inconvenient occurred with the noise over valentine`s day weekend.
We are working on a project to reinforce the anti-noise glasses to avoid rest disturbances to our...More
I had a good experience staying there for a night. Location is great. Very close to the airport, and literally next to Mall del Sol. This mall has everything in it and it is huge.
The hotel room is very nice, modern, large and clean....More
Thank Felipe V
Response from Sonesta H, General Manager at Sonesta Hotel GuayaquilResponded 19 February 2018
Thank you for preferring our hotel, your comments are extremely important because help us to continue providing the best service that our guests deserve.
Sonesta Hotel Guayaquil is always at your service. We sincerely want you to come back soon.
If you have...More
Overall the hotel is a good choice if transiting through Guayaquil. It is clean with hot water and acceptable toilet facilities (meaning you can flush toilet paper down the toilet). The hotel is connected to an upscale mall with a food court and large grocery...More
Response from Sonesta H, General Manager at Sonesta Hotel GuayaquilResponded 23 January 2018
Thank you for preferring Sonesta Hotel Guayaquil.
We regret the confusion that could have been generated in your reservation through Orbitz about the final price to pay for your accommodation since the rate chosen by you on the website, shows the payment terms...More
I think I expected too much when booking. First of all, I had problems since they told us breakfast wasn't included in our reservation which meant we had to pay way more for it. This is not a place to rest or relax since they...More
Response from Sonesta H, General Manager at Sonesta Hotel GuayaquilResponded 3 January 2018
It is very important for us to know how was your stay with us. According to your review on line we are worried about it, we will take the corrective measures with our hotel staff from Front Desk, gym and events because we...More