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Pullman Lijiang Resort & Spa

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#7 of 914 Hotels in Lijiang
Certificate of Excellence
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Pullman Lijiang Resort & Spa
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225 Reviews from our TripAdvisor Community

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Showing 142: English reviews
Beijing, China
1 review
Reviewed 25 July 2016

I stayed in this hotel, next the snow mountain. Great view and great service. The clerk in front desk Chris Zhong is extremely helpful and friendly. I certainly will stay in this hotel, nice, quite and excellent service! Clearly the hotel staff is well trained and can provide super service. David Li

Helpful?
Thank davidlijun88
h7231-GM, General Manager at Pullman Lijiang Resort & Spa, responded to this review

Dear David Li, Thank you very much for choosing the Pullman Lijiang Resort & Spa as your first choice of accommodation. I am very glad to hear that you have enjoyed the service attitude of our staff, the most relaxing atmosphere with the breathtaking Mountain View and our beautiful gardens. Thank you very much also for your appreciation of our... More 

Australia
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 11 June 2016 via mobile

We stayed here before and after a trek in the Tiger Leaping Gorge. We stayed in a villa both nights. The staff are generally very well trained and service was prompt. Chris at the front desk is a star - he remembered us after our trek and upgraded us. Our villa was a good size. The only downside is the... More 

Helpful?
Thank ConstantTraveller85
h7231-GM, General Manager at Pullman Lijiang Resort & Spa, responded to this review

Dear Constant Traveller85, It was with great pleasure having you as our guests and thank you very much for choosing the Pullman Lijiang Resort & Spa as your first choice of accommodation. Thank you very much also for your appreciation of our personalized service and attention to details, especially from our front desk staff Chris, I will ensure that he... More 

Hangzhou, China
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 27 May 2016 via mobile

We rented a house for 3 with a hit tub. It was really good. The service is OK, but not perfect. Location is OK as well. I think it's a very good place to be with a family. BTW breakfasts there are super good!

Helpful?
Thank Yulia M
h7231-GM, General Manager at Pullman Lijiang Resort & Spa, responded to this review

Dear Yulia M, Thank you very much for choosing the Pullman Lijiang Resort & Spa as your first choice of accommodation. I am very happy to hear that you have enjoyed our specious and well-designed villa with the hot soak tub and the breathtaking view of the Snow Mountain and the relaxing atmosphere and nature of our resort. Thank you... More 

Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 26 April 2016 via mobile

Pullman Lijiang Resort and Spa, is a 10-minute drive from Dayan Ancient Town from downtown Lijiang. It is 35km from Lijiang Sanyi Airport. This is a 5 star hotel blending of traditional Naxi design with modern amenities. With snow-capped mountains as a backdrop, the views of Jade Dragon Snow Mountain will amaze even the most seasoned travelers. Situated 0.5km from... More 

Helpful?
Thank Mio K
h7231-GM, General Manager at Pullman Lijiang Resort & Spa, responded to this review

Dear Mio K, First of all thank you very much for choosing the Pullman Lijiang Resort & Spa as your preferred choice of accommodation and we truly do appreciate your valuable feedback and your excellent feedback to future travelers to Lijiang. Personalized service, attention to details and our hotel strictly in line with location evaluation is our strengths and I... More 

Singapore, Singapore
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 April 2016

We are a family of 4 adults, touring Lijiang for the first time. Accommodation is very important to us as we spent equal time indoors and outdoors. We voted and decided on Pullman Resorts but were worried that we might not like it. To our pleasant delight, every day of stay at Pullman was wonderful. It was just fantastic! We... More 

Helpful?
2 Thank Emily S
h7231-GM, General Manager at Pullman Lijiang Resort & Spa, responded to this review

Dear Emily S, I am extremely astonished and thankful receiving your very detailed and comprehensive feedback and I know that I speak on behalf of my entire resort team when I say, that we truly do appreciate your kind words and comments and also your professional rating of our facilities, standards and service delivery. I am very glad to hear... More 

Hong Kong, China
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 April 2016

limited words on tripadvisor comment, can't in details. Let simply my comment/experience - hardware is fine, clean as ACCOR standard but bad smell from floor drain, did complaint & took action BUT still have ! Service is so so , depends on the staffs (some are nice but most of them not well training, special western restaurant) as 5 stars... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank Tina L
h7231-GM, General Manager at Pullman Lijiang Resort & Spa, responded to this review

Dear Ms. Tina L., Thank you very much for taking the time to let us know about your experience during your stay with us here in Lijiang. I wish it had been under more pleasant circumstances and I deeply regret in learning about your dissatisfaction and that our service delivery did not sufficiently work. I would like to share with... More 

New York City, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 April 2016 via mobile

I recently stayed at The Pullman Lijiang in Yunnan Province for a long weekend. The property is stunning, with beautiful views of the mountains. I love to go to spas and was very excited to book a treatment at the Pullman spa. The massage service was very good, but I'd like to bring special attention to the exceptional service of... More 

Helpful?
1 Thank ToriRappold
h7231-GM, General Manager at Pullman Lijiang Resort & Spa, responded to this review

Dear ToriRappold, I am very glad to hear that you have enjoyed your stay with us here in Lijiang and would like to say thank you very much for your kind comments about our resort. I also appreciate the time you set aside to notify us that our associates were able to meet your expectations in the commitment and quality... More 

Singapore
Level Contributor
1 review
Reviewed 2 April 2016 via mobile

Pullman lijiang is a perfect choice in terms of location, comfort and price. Breakfast is overpriced though. There's a free horse carriage ride to shuhe ancient town every hour, also free shuttle to Dayan with a short walk to lijiang old town. More importantly we feel safe and secure staying here. I dropped my wallet in the cab and the... More 

Helpful?
Thank DDLam
h7231-GM, General Manager at Pullman Lijiang Resort & Spa, responded to this review

Dear DDLam, It was with great pleasure having you as our guests and thank you very much for choosing the Pullman Lijiang Resort & Spa as your first choice of accommodation. I am extremely thankful receiving your valuable feedback and I know that I speak on behalf of my entire resort team when I say, we truly do appreciate your... More 

Canton of Geneva, Switzerland
Level Contributor
50 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 30 March 2016

We enjoyed 4 nights' comfortable stay in Deluxe rooms on the 1st floor, since we wanted to enjoy the view to the Dragon mountain from our rooms and balconies. The architectural concept fairly minimalist with a good standard from entrance throughout the entire project, the villas, restaurants and rooms and the gardens. The Deluxe rooms offer kingsize beds only, no... More 

Helpful?
Thank LadyA_9228
h7231-GM, General Manager at Pullman Lijiang Resort & Spa, responded to this review

Dear Lady_9228, Thank you very much for choosing the Pullman Lijiang Resort & Spa as your first choice of accommodation. I am very happy to hear that you have enjoyed your stay with us in one of our Deluxe Rooms with the breathtaking view of the Snow Mountain, the excellent breakfast varieties provided by our chefs, especially the freshly cooked... More 

Zhuhai, China
2 reviews
Reviewed 19 March 2016 via mobile

I not spend normally time on reviews as a busy international entrepreneur, but when you feel so overwhelmed by beauty and professionalism, I have to express it. Not only is Lijiang one of the most beautiful places on earth and I have seen a lot, so gave me the Pullman Lijiang Villas the most unbelievable relaxing time, like living in... More 

Helpful?
Thank KarlInninger
h7231-GM, General Manager at Pullman Lijiang Resort & Spa, responded to this review

Dear KarlInninger, I am very glad to hear that you have enjoyed your stay with us and also our personalized service and attention to details. We always enjoy hearing about the things we do right, this allows us to continue to strive for excellence. I have shared your most favorable sentiments and your valuable feedback and rating with my entire... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Free Parking
  • Airport Transportation
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located adjacent to ShuHe Ancient Town and 10 minutes from downtown Lijiang and the heritage listed DaYan Ancient Town, Resort boasts beautiful, upscale design within traditional NaXi style buildings. As well as 51 spacious rooms, Resort offers 79 villas with private courtyards and mountain views, superior facilities and technology including WiFi access and connectivity panels, plus extensive conferencing facilities, a spa and lakeside dining. ... more   less 

Additional Information about Pullman Lijiang Resort & Spa

Address: Shuhe Entrance Road, Lijiang 674100, China
Region: China > Yunnan > Lijiang
Price Range: $164 - $265 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Lijiang Resort & Spa 5*
Number of rooms: 130
Reservation Options:
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Also Known As:
Pullman Lijiang Hotel Lijiang
Pullman Lijiang Resort And Spa
Hotel Style:
#4 Spa Hotel in Lijiang
#5 Romantic Hotel in Lijiang
#5 Luxury Hotel in Lijiang
#6 Family Hotel in Lijiang
#20 Best Value Hotel in Lijiang
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Questions & Answers

Here's what travellers have asked, with answers from Pullman Lijiang Resort & Spa staff and other travellers.
1 question
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Hong Kong, China
over a year ago

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Questions? Get answers from Pullman Lijiang Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“For families, rooms with outdoor hot tubs are great.”
 of 5 bubbles EmilyS678, 17 Apr 2016 | Read review
“Best views of the Dragon mountain from Deluxe rooms”
 of 5 bubbles LadyA_9228, 29 Mar 2016 | Read review
“Go for the villas, really worth it!”
  • View from the bridge
 of 5 bubbles lumule, 13 Jul 2015 | Read review
“The villas are your home away from home, allowing space to relax and unwind.”
 of 5 bubbles stephaniec212, 10 May 2015 | Read review
“pay the extra dollar and go for a villa and try the "in Villa Barbecue", absolutely worth it”
 of 5 bubbles 380mathiase, 30 Mar 2015 | Read review
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