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Sheraton Jiuzhaigou Resort

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Traveller (304)
Room & Suite (74)
Dining (18)
Overview
Hotel website
Jiuzhaigou Scenic Spot, Aba Zhou, 623402 China See on map
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star accommodation
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Reviews (672)
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51
115
83
30
12
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All reviews park entrance jiuzhaigou national park after a long day stayed here for nights well located hotel restaurant staff yogurt buffet breakfast and dinner buy tickets jiuzhai valley spoke english taxi chengdu zang doorman spicy
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21 - 25 of 291 reviews
Reviewed 5 December 2016 via mobile

We stayed here for 3 nights. The hotel is located a 20 minute walk from the national park. The rooms were a good size and the beds were really comfy. However, the hotel is dated and needs updating. The pool area isn't that nice and...More

Thank OsborneEL
Response from SheratonJZG1, Guest Relations Manager at Sheraton Jiuzhaigou ResortResponded 8 December 2016

Dear OsborneEL, Thank you for your feedback which allows us to continually improve our facilities and service standards and we sincerely apologize that your recent stay fell short of expectations. We strive to provide positive and memorable experiences for our guests and will continue to...More

Reviewed 30 November 2016

We picked the place due to the huge discount we got, was not expecting much. As other reviewers have mentioned, it does not follow the usual standards, which I feel is hard to maintain in a remote place like Jiuzhaigou. Reception staff were very much...More

Thank Avimanyu R
Reviewed 24 November 2016 via mobile

Don't expect the usual Sheraton hotel standard in other big cities. At JZG Sheraton, it provides the minimal and what I thought is comparable to a 3-star hotel in big cities but considered best hotel in JZG. Other options for accomodation at JZG are mostly...More

1  Thank JudithKristen
Response from SheratonJZG1, Manager at Sheraton Jiuzhaigou ResortResponded 25 November 2016

Dear JudithKristen, Thank you for sharing your comments as your valuable feedback is essential in our continuous efforts to improve our service standards and facilities. We are disappointed to hear that your recent stay was not up to expectations and would like to extend our...More

Reviewed 10 November 2016

There are only 2 five star hotels in the area, Intercontinental is too far from the park (30 minutes by car), and Sheraton is only 1 mile away, so we booked this hotel. It is very old, need major updating! The staff was nice, and...More

Thank Young L
Response from SheratonJZG1, Manager at Sheraton Jiuzhaigou ResortResponded 14 November 2016

Dear Young L, Thank you for your feedback which allows us to continually improve our facilities to ensure our guests enjoy positive hotel experience. We sincerely apologize that your recent stay fell short of expectations. We appreciate your time in sharing your feedback and hope...More

Reviewed 8 November 2016

We just spent a month in China and by a long way this was the worst hotel we stayed in. However, we did stay in some amazing hotels. The issue is that if it was a 4 star hotel with lower end 3/4 star prices...More

2  Thank Sparklex1
Response from SheratonJZG1, Manager at Sheraton Jiuzhaigou ResortResponded 10 November 2016

Dear Sparklex1, Thank you for sharing this review which allows us to continually improve our service standards and facilities. We are sorry to hear of your less than satisfactory experience and if you would connect with us at Spg.Jiuzhaigou@starwoodhotels.com with more information, we will investigate...More

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About
Description
Get the celebrity treatment with world-class service at Sheraton Jiuzhaigou Resort One of our bestsellers in Jiuzhaigou! The 5-star Sheraton Jiuzhaigou Resort is located only 1.5 km from Jiuzhaigou Valley National More Park, a UNESCO World Heritage site. It boasts 5 dining options, a variety of leisure facilities and rooms with natural spring water. The elegant rooms come with stylish modern interiors, soothing coloured tones and large bay windows that overlook the mountain. Each has a sofa seating area, flat-screen TV and private bathroom with a bathtub. Guests can indulge in a body massage at the spa, or relax in the hot spring bath. Taking a dip in the indoor pool or exercising at the gym are also good recreational choices. Mirror Lake and Colored Lake cafes serve a variety of international dishes, while Chinese specialities are offered at Pearl Court restaurant. Refreshing beverages can be enjoyed at Colorful Pool Disco and the Lobby Lounge. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Free Parking
Spa
Air Conditioning
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Non-Smoking Hotel
Wheelchair Access
Beachfront
Bar/Lounge
Breakfast included
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Top resorts Hotels
,
Luxury
,
Best Value
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms, Smoking rooms available
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Top resorts Hotels
,
Luxury
,
Best Value
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms, Smoking rooms available
Number of rooms
482
Price range
USD 228 - USD 339 (Based on Average Rates for a Standard Room)
Also Known As
Sheraton Jiuzhaigou Hotel Jiuzhaigou County
,
Jiuzhaigou County Sheraton
Location
China > Sichuan > Jiuzhaigou County
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Top resorts Hotels
,
Luxury
,
Best Value
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms, Smoking rooms available
Number of rooms
482
Price range
USD 228 - USD 339 (Based on Average Rates for a Standard Room)
Also Known As
Sheraton Jiuzhaigou Hotel Jiuzhaigou County
,
Jiuzhaigou County Sheraton
Location
China > Sichuan > Jiuzhaigou County
Photos
Traveller (304)
Room & Suite (74)
Dining (18)
Pool & Beach (1)
Business Centre & Event Rooms (4)
Location
Full view
Getting there
Jiu Zhai Huang Long Airport52 km
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Nearby restaurants
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Nearby attractions
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Questions & Answers
Ask a question
WorkTravelBalance
2 April 2015|
Answer
Response from SheratonJZG1 | Property representative |
Yes, the high speed internet access is available in all of our guest rooms, as well as WIFI. Due to the special location of Jiuzhaigou, the WIFI signal is not stable. In-house guest can always call our Guest Service Center... More
0
Votes
Room Tips
"ask for a room that does not get hot during heat of day if visiting in summer"
traveling_513buckeye
25 Jul. 2017
Read review
"Try a different hotel - despite its central location the traffic is so bad in Juizjaigou it does not matter..."
Sparklex1
8 Nov. 2016
Read review
"Try the Turkish Hammam (spa)"
Assafgi
4 Jun. 2016
Read review
"Taxi drivers will try to overcharge - ask for meter or max 10RMB to the Park entrance still higher than the..."
SharpChicago
19 Nov. 2015
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