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Sheraton Jiuzhaigou Resort

671 reviews
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Traveller (302)
Room & Suite (75)
Dining (18)
Overview
  • Excellent22%
  • Very good49%
  • Average21%
  • Poor6%
  • Terrible2%
Travellers talk about
“park entrance”(52 reviews)
“taxi ride”(12 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5.0 Star Hotel
All hotel details
Contact Info
Name/address in local language
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Reviews (671)Write a Review
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All reviewspark entrancejiuzhaigou national parktaxi rideafter a long daystayed here for nightsbit datedturn rightseparate showerhotel location islocal foodscenic spotlarge hotelrestaurant stafffive star hotelsbuffet breakfast and dinnerbuy ticketsyogurt
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21 - 25 of 291 reviews
Reviewed 24 November 2016 via mobile

Don't expect the usual Sheraton hotel standard in other big cities. At JZG Sheraton, it provides the minimal and what I thought is comparable to a 3-star hotel in big cities but considered best hotel in JZG. Other options for accomodation at JZG are mostly...More

1  Thank JudithKristen
Response from SheratonJZG1, Manager at Sheraton Jiuzhaigou ResortResponded 25 November 2016

Dear JudithKristen, Thank you for sharing your comments as your valuable feedback is essential in our continuous efforts to improve our service standards and facilities. We are disappointed to hear that your recent stay was not up to expectations and would like to extend our...More

Reviewed 10 November 2016

There are only 2 five star hotels in the area, Intercontinental is too far from the park (30 minutes by car), and Sheraton is only 1 mile away, so we booked this hotel. It is very old, need major updating! The staff was nice, and...More

Thank Young L
Response from SheratonJZG1, Manager at Sheraton Jiuzhaigou ResortResponded 14 November 2016

Dear Young L, Thank you for your feedback which allows us to continually improve our facilities to ensure our guests enjoy positive hotel experience. We sincerely apologize that your recent stay fell short of expectations. We appreciate your time in sharing your feedback and hope...More

Reviewed 8 November 2016

We just spent a month in China and by a long way this was the worst hotel we stayed in. However, we did stay in some amazing hotels. The issue is that if it was a 4 star hotel with lower end 3/4 star prices...More

2  Thank Sparklex1
Response from SheratonJZG1, Manager at Sheraton Jiuzhaigou ResortResponded 10 November 2016

Dear Sparklex1, Thank you for sharing this review which allows us to continually improve our service standards and facilities. We are sorry to hear of your less than satisfactory experience and if you would connect with us at Spg.Jiuzhaigou@starwoodhotels.com with more information, we will investigate...More

Reviewed 16 October 2016 via mobile

We came to Jiozhaigou in late October for a brief holiday and we stayed at The Sheraton Hotel in Jiozhaigou, a Tibetan themed hotel. The lobby is very grand with three different restaurants, Chinese, Tibetan, and Western food. One huge issue with this hotel is...More

2  Thank Alan H
Response from SheratonJZG1, Guest Experience Team at Sheraton Jiuzhaigou ResortResponded 17 October 2016

Dear Alan H, Thank you for sharing your valuable feedback which gives us the opportunity to further improve our facilities and service standards. We will certainly share your feedback with the respective departments to look into it. We appreciate your time in sharing these comments...More

Reviewed 2 October 2016

We stayed for 3 nights at the Sheraton as it was the closest branded hotel to the park and since we do not speak Chinese, it was the best option other than the Intercontinental closer to Huanglong. The rooms were of average size and comfortable...More

2  Thank JNTS
Response from SheratonJZG1, Guest Experience Team at Sheraton Jiuzhaigou ResortResponded 7 October 2016

Dear JNTS, Thank you for taking your time to write this generous review of us. We are delighted that you had a good stay with us. Providing excellent service is at the core of our service commitment to our guests and your kind words will...More

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13456759
About
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet ( WiFi )
Free Parking
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Conference Facilities
Airport Transportation
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Heated pool
Indoor pool
Details
Price range
USD 123 - USD 462 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Top resorts Hotel in Jiuzhaigou County
#1 Luxury Hotel in Jiuzhaigou County
#6 Best Value Hotel in Jiuzhaigou County
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms, Smoking rooms available
Details
Price range
USD 123 - USD 462 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Top resorts Hotel in Jiuzhaigou County
#1 Luxury Hotel in Jiuzhaigou County
#6 Best Value Hotel in Jiuzhaigou County
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms, Smoking rooms available
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Traveller (302)
Room & Suite (75)
Dining (18)
Pool & Beach (1)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
WorkTravelBalance
2 April 2015|
Answer
Response from SheratonJZG1 | Property representative |
Yes, the high speed internet access is available in all of our guest rooms, as well as WIFI. Due to the special location of Jiuzhaigou, the WIFI signal is not stable. In-house guest can always call our Guest Service Center... More
0
Votes
gomed
24 March 2015|
AnswerShow all 2 answers
Response from SheratonJZG1 | Property representative |
Dear guest, Shuttle service is not available in our hotel. If you need any private transfer services, you can contact our concierge department. (Jiuzhaigou.Concierge@starwoodhotels. com) Best regards, Renee
0
Votes
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12
Room Tips
"ask for a room that does not get hot during heat of day if visiting in summer"
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"Try a different hotel - despite its central location the traffic is so bad in Juizjaigou it does not matter..."
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"Try the Turkish Hammam (spa)"
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"Taxi drivers will try to overcharge - ask for meter or max 10RMB to the Park entrance still higher than the..."
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