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Embassy Suites by Hilton Birmingham-Hoover

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Embassy Suites by Hilton Birmingham-Hoover
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731 Reviews from our TripAdvisor Community

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Showing 723: English reviews
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Minneapolis, Minnesota
Reviewed 2 days ago NEW

getting to the airport called for Sean told that it wouldn't be available until five hours later upon departing the hotel in the morning was told that the shuttle wouldn't be available until three hours later which was the same time that I was told the previous day it would be unavailable for five hours $80 in cab fare not...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Tim J
KanaHotelGroup, Manager at Embassy Suites by Hilton Birmingham-Hoover, responded to this review

Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input and we will use your comments on our services and amenities as we constantly evolve to best meet and exceed our guests' expectations. We hope you will return to stay with us the next time you are in...

Montgomery, Alabama
HOTEL’S FAVOURITE REVIEW
Reviewed 26 January 2017

I stayed one night with my daughter and two granddaughters. Check-in was smooth and the staff was very friendly and helpful. My daughter had requested a pack-n-play for her infant daughter and the bed was already in the room and set up before we arrived. The room is large and set up better than other Embassy Suites I have visited....

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Helpful?
Thank TravelMinnie
About Hotel's Favourite Review
KanaHotelGroup, Manager at Embassy Suites by Hilton Birmingham-Hoover, responded to this review

We are glad you and your family felt comfortable and enjoyed your stay here at the Embassy Suites by Hilton Birmingham-Hoover. Thank you for your good review and we hope to be hosting you again in the future.

MERRILLVILLE, United States
Reviewed 2 days ago NEW

A Great stay for a family. The complimentary breakfast served many choices, including the omelet station. The rooms were a good size and cleaned Service was exceptional Surprisingly the food was good.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank joip668
KanaHotelGroup, Manager at Embassy Suites by Hilton Birmingham-Hoover, responded to this review

Thank you for staying here at the Embassy Suites by Hilton Birmingham-Hoover. We are glad you enjoyed your breakfast and would like to invite you and your family back again soon.

Montgomery, Alabama
Reviewed 3 days ago NEW

Enjoyed my stay despite the leak in the wall from sink which caused my floor to be soaked with water and made it difficult to walk in/out door without having to dry feet or shoe. From the looks of the wood, it has been an ongoing overlooked issue

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank L9778FFashleym
KanaHotelGroup, Manager at Embassy Suites by Hilton Birmingham-Hoover, responded to this review

We are constantly monitoring the performance of our hotel. Thank you for taking the time to share your experience and for providing us with feedback about your recent stay. Once again, the time taken along with the effort made to share your observations with us is most appreciated and allows us to continually improve and are vitally important in helping...

Reviewed 3 days ago NEW

From the moment we entered the lobby the staff was extremely helpful and courteous . We arrived early from Philadelphia and as we waited for our room we sat in the dinning area where Kevin waited on us and could not have been more friendly and engaging. We stayed 3 nights and 4 days and all of the staff in...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank helenlU9932UO
KanaHotelGroup, Manager at Embassy Suites by Hilton Birmingham-Hoover, responded to this review

We are glad you and your family enjoyed staying with us here at the Embassy Suites by Hilton Birmingham-Hoover. Thank you for your good review and we hope to be seeing you all again in the future.

Clinton, Massachusetts
Reviewed 4 days ago NEW

I've never left a review of fewer than four stars for a hotel. But Embassy Suites by Hilton in Birmingham, AL, deserves my two star review. And that is being generous. When I make a reservation in a more luxurious accommodation, I expect it to live up to my expectations. If I want a stripped-down, basic hotel, I will go...

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Helpful?
Thank Etherege
KanaHotelGroup, Manager at Embassy Suites by Hilton Birmingham-Hoover, responded to this review

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay....

Austin, Texas
Reviewed 5 days ago NEW

This hotel and their staff are awesome. I've never felt more at home while away from home. The breakfast was so good every morning and the evening reception was fun every night. I will definitely be back the next time I am in Birmingham!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Ashley C
KanaHotelGroup, Manager at Embassy Suites by Hilton Birmingham-Hoover, responded to this review

We are glad you felt at home here at the Embassy Suites by Hilton Birmingham-Hoover and appreciate your good review. Thank you and please return again soon.

Eucha, United States
Reviewed 5 days ago NEW

very nice stay. staff helped us in getting into 2 rooms-nothing was open in a 20 mile vicinity. Breakfast was awesome and wait staff courteous and friendly. Rooms were awesome! ac was cool, rooms were quiet.

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Thank V8118TTpatriciaw
Waynesville, Ohio
Reviewed 6 days ago NEW

Stayed 3/18 to 3/19 and could not be more disappointed. We stayed last year and had a very good experience. As a Diamond HH member I would suggest avoiding this hotel if at all possible until they fix nearly everything. The hotel was understaffed and they completely lost control of the property. Started with check in where even though we...

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Helpful?
Thank kayjr52
KanaHotelGroup, Manager at Embassy Suites by Hilton Birmingham-Hoover, responded to this review

Please accept our sincere apologies for the disappointing service and conditions of your recent stay. We know our guests deserve the best and we will use your comments as we continually evolve to meet and exceed our guests' expectations. We have shared your comments with our team and assure you appropriate steps have been made to correct the issues you...

Reviewed 1 week ago

The manager went the extra mile when we complained of having no tub for my wife and upgraded us to a premium room. We had free happy hour each night and an awesome omelette each morning. The bed was as comfortable as mine at home, the AC WILL run all night as opposed to some hotels. This property and the...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank robertgN6771XA
KanaHotelGroup, Manager at Embassy Suites by Hilton Birmingham-Hoover, responded to this review

We are glad you two enjoyed staying here at the Embassy Suites by Hilton Birmingham-Hoover and we look forward to seeing you again. Thank you for such a good review.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
Official Description (provided by the hotel)
New Embassy Suites built in Design Option Three offers all Embassy Suites core amenities while preserving energy and space. Contemporary new suites have natural light in both the bed room and living room and the privacy of our tower structure. ... more   less 

Additional Information about Embassy Suites by Hilton Birmingham-Hoover

Address: 2960 John Hawkins Parkway, Birmingham, AL 35244
Region: United States > Alabama > Birmingham
Price Range: $182 - $349 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Birmingham-Hoover 3.5*
Number of rooms: 208
Reservation Options:
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Also Known As:
Embassy Suites Birmingham-Hoover Hotel Birmingham
Hotel Style:
#8 Romantic Hotel in Birmingham
#10 Business Hotel in Birmingham
#11 Family Hotel in Birmingham
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Birmingham-Hoover staff and other travellers.
5 questions
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Questions? Get answers from Embassy Suites by Hilton Birmingham-Hoover staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid the second floor as the windows have a roof/wall view and spotlights directly outside.”
 of 5 bubbles kayjr52, 19 Mar 2017 | Read review
“Stay away from 311!!”
 of 5 bubbles 850sallyq, 1 Mar 2017 | Read review
“Hilton offers room pre-section for self check in back of the hotel is a wooded area room was quiet”
 of 5 bubbles 533nigela, 24 Feb 2017 | Read review
“Select a room that is NOT facing the highway.”
 of 5 bubbles Napunani, 28 Dec 2016 | Read review
“We were next to the elevator and noisy ice machine but it was completely quiet in our room. Good news to light sleepers like me.”
 of 5 bubbles TCnTN, 27 Dec 2016 | Read review
5 of 5