Dear Friends, This is John, the owner from Hidden Dragon Villa. Thank you very much for your efforts for improving our hotel. I am sooo sorry for your experiences, please accept our sincere apologies here! I understand your bad feelings, please allow me to say something after checking into this matter. 1) As for the airport pick up services, we just got a new receptionist who was a trainee from the local school , and she was not very familiar with the business yet, still being trained. But we were short of people on those days, and we allowed her to try as requested, we are so sorry she forgot to remind the driver. 2)For the pick up price, there are 2 ways from Guilin airport to our hotel. The old one gets through the Guilin City, takes about 2 hours, longer but cheaper. The second one is the New Super Highway with very very beautiful scenery along the way, pass by some toll stations, directly leads to our hotel, takes about 1 hour, so it costs more .Usually speaking,our drivers choose the New One. One more thing, it's very hard to get a taxi at the airport just waiting guests outside. I think you were very lucky on that day,came across a driver who sent guest there and just was gonna go back to Yangshuo. Usually, the hotels in Yangshuo have to order a taxi from Yangshuo to Guilin to pick up guests. Therefore, the drivers will charge one more trip than the other driver from the airport to Yangshuo directly. 3) As for the aircondition, we did ask the company to send a man for repairing it. But we are so sorry the man coundn't make it on that day, so it's better to change a room. We do appologize for the inconvenience. We won't let it happen again. 4) As for the hotel in Pingan, to be honest, the new receptionist(still being trained now) was not very familiar with the hotels there before, and even she asked you to book it by yourself. I think she told you about that. The new receptionist inquiried from a travel agency and they quoted us RMB180/night. The receptionist just thought they would arrange the best room for you. We are so sorry for the different room rate. Now, we are doing our best to get known Ping'An well, and will guarantee the best services in the future. All of our Hidden Dragon Villa Family members are so sorry for all the things happened during your stay. We do owe you apologies. And we do appreciate your efforts for improving our hotel. We will do our best in the future. Also, we would love to make up for you if you could give us your address in Singapore. Thanks a lot ! Looking forward to hearing from you and seeing you again in the future. Best regards & wishes, Sincerely yours, John & Hidden Dragon Villa Family