We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Grand Mercure Sao Paulo Ibirapuera

Show Prices
#35 of 322 Hotels in Sao Paulo
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 3 more sites!
Professional photos
Grand Mercure Sao Paulo Ibirapuera
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

837 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Grand Mercure Sao Paulo Ibirapuera
See the most recent reviews
Showing 192: English reviews
Miami, Florida, USA
Reviewed 14 April 2013

our room wasnt cleaned two days in a row. Had to call the first day and they cleaned it at 10:30pm. Next day no cleaning at all. Registration also didnt go well. I booked breakfast included and could proof it in my papers but they said its not included. For all that service and the poor rooms and things in...

 Report
Helpful?
Thank ccczzz
Alejandro G, General Manager at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear Guest, Thank you for sharing your opinion with us and other travellers. We regret to hear that your experience at Mercure Grand Hotel int São Paulo was not up to your expectations, as our first and most important goal is to offer each of our guests a memorable experience. The quality of our facilities is a key factor in...

Winchester UK
Reviewed 11 April 2013

I have checked in today for a 7 night stay and already it is clear there are problems. i am a Silver Le Club Member and booked an Executive Room. At 18.00 I asked for a robe from the guy with glasses on Reception---he knows who he is--- and by 22.00 still nothing---very poor. I expect free water--- again nothing...

 Report
Helpful?
Thank Ianinwinchester
Alejandro G, General Manager at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear Guest, Thank you for sharing your opinion with us and other travellers. We regret to hear that your experience at Mercure Grand Hotel int São Paulo was not up to your expectations. The quality of our facilities and service is a key factor in the hotel ambition I would like to emphasise that our team is highly qualified and...

London
Reviewed 24 February 2013

Very welcoming and helpful staff, nice room, bathroom fine (no bath, shower only), very comfortable, nice food at buffet lunch and breakfast. I asked for a quiet room - but even the ones near the lift seem removed from the usual elevator noise, so most rooms are probably fine. I thought the lobby was charming, but odd that the various...

 Report
Helpful?
Thank Divesearcher
Alejandro G, General Manager at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear Guest, Thank you for sharing your impressions with the other travelers of Trip Advisor. We are truly concerned about your comments. Thank you once again for your remarks, and we hope to see you soon during your next visits to São Paulo city. Cordially, Alejandro Geis

Sao Paulo
Reviewed 8 February 2013

Hotel was very clear and staff does a great job making sure you feel at home. Loved the amenities and location, mostly from coming and going to the local CGH aiport is perfect. The rooms are perfect size, Internet works fast what can be a challenge in certains areas of Brazil. Make sure you stop by at the coffee shop...

 Report
Helpful?
1Thank Alex S
Alejandro G, General Manager at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear Alex, Thank you for sharing your kind comments about the Mercure Grand Hotel São Paulo with us and other TripAdvisor users. It is a great pleasure to know that you enjoyed your stay and approved of our service, premises and food. We hope to continue being your choice in the city and welcome you back again to our hotel...

Dubai
Reviewed 19 January 2013

I travelled to São Paulo for a vacation and I stayed at Mercure Grand. This is one of the most beautiful hotel in São Paulo, the main lobby is like a dream. The recepcionist was very kindly and did the chek-in quickly. The room was very big and clean. Breakfast is great, with a lot of options of fresh fruits,...

 Report
Helpful?
Thank Rodrigo B
Alejandro G, General Manager at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear Rodrigo, Thank you for the great review. We appreciate your kind words regarding our service and F&B quality. We do whatever we can to make each and every guest experience a great one and we love to know that all our efforts. There is nothing better than hearing that you like to stay with us! It is great that...

Montreal, Canada
Reviewed 8 December 2012

I travel often for business and decided to stay in this hotel since the price looked fine. It was a terrible experience. I pre-paid 2 rooms and when we got there at 2:00PM they could not guarantee that we were going to have our rooms! Finally around 4:00PM we got our room. It seems they didn't even care. Usually when...

 Report
Helpful?
Thank Ang M
Alejandro G, General Manager at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear Guest, Thank you for taking time to share your experience at our hotel. Learning about the perception of our guests is a key issue for us because it is the only way we can know whether we are on the right track to excellent service and what we should adjust to make sure we do provide it to all...

San Clemente, CA
Reviewed 5 December 2012

Good: Coffee shop in the lobby and very friendly employee's. Bad: Internet is very slow and difficult to connect. All outlets 220 volts and room amenities are minimal. Poor location for restaurant's and groceries. Ugly: Carpet looks like an episode of CSI, someone may have been killed in this room.

 Report
Helpful?
Thank Triple7Pilot
Alejandro G, General Manager at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear Guest, Thank you for sharing your impressions with the other travelers of Trip Advisor. We are truly concerned about your comments. It is important to comment that, because of the hotel location we have been much commended: we are pretty close by the Ibirapuera Park and with easy access to the downtown or the domestic Airport. Also close from...

Hartlepool, United Kingdom
Reviewed 29 November 2012

An apartment hotel near to the financial district, around the hotel was a good selection of restaurants and a supermarket. I was on the 12th floor, the room had a bedroom, lounge area/kitchen and bathroom. The room was tidy and functional with air conditioning, my only complaint was there was not a kettle or coffee, you had to boil the...

 Report
Helpful?
Thank alan t
Alejandro G, General Manager at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear Guest, Thank you for sharing your impressions with the other travelers of Trip Advisor. We are truly concerned about your comments. We appreciate your highlight for some of our services: Room Kettle and all our Mercure Grand staff attitudes. Thank you once again for your remarks, and we hope to see you soon during your next visits to São...

Gold River, CA
Reviewed 28 November 2012

This is one of the worst hotels, no staff is trained. They have no idea how things work. When we were checking out Jonathan said the additional change was due to day rate when in reality it was bar charges from the night before, complete lack of training. It is shameful.

 Report
Helpful?
Thank Chanaka_Crystal_E
Alejandro G, General Manager at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear Guest, Thank you for taking time to share your experience at our hotel. Learning about the perception of our guests is a key issue for us because it is the only way we can know whether we are on the right track to excellent service and what we should adjust to make sure we do provide it to all...

Reviewed 24 November 2012

This was a nice experience. Even is location itself for walking entairtement around, it is quiet central location to visit the city. Bar is very good and welcoming. Rooms are a bit dated but tthey are spacious and confortable. Bed is also very confortable. Good size for the bathroom. There is 2 tennis court an excellent condition where you can...

 Report
Helpful?
Thank Turbo986
Alejandro G, General Manager at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear Guest, Thank you for your most recent review! We really appreciate the comments about Mercure Grand Hotel Parque Ibirapuera! We absolutely care about all our guest’s concerns; that’s why we dedicate our efforts to answer each guest survey in a personalized way. In fact, not only answering it, but primarily acting with a continuous quality system. We definitely look...

275 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (236)
Viewed
Room/Suite (73)
Viewed
Bathroom (14)
Viewed
View from Room (10)
Viewed
Pool/Beach Area (7)
Viewed
Hotel & Grounds (21)
Viewed
Dining (12)
Viewed
Business Centre/Function Rooms (1)
Viewed
1:20
Videos (1)
Viewed
Other (97)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (39)
Viewed
Hotel & Grounds (15)
Viewed
Dining (13)
Viewed
Room/Suite (6)
Viewed
View from Room (2)
Viewed
Other (3)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Sao Paulo hotels
Vila Mariana
Pullman Sao Paulo Ibirapuera
Show Prices
Show Prices
Show Prices
Green Place Flat Ibirapuera
#142 of 322 in Sao Paulo
174 reviews
Hilton Sao Paulo Morumbi
#10 of 322 in Sao Paulo
2,275 reviews
Bela Vista
Maksoud Plaza
Maksoud Plaza
#45 of 322 in Sao Paulo
1,729 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Hotel Grand Mercure Sao Paulo Ibirapuera Park is considered one of the most upscale hotels in Sao Paulo, combining the international experience and a local touch with sophisticated and personalized services. Located 3.1 Miles (5 km) from Congonhas Airport, 21.7 Miles (35 km) from Guarulhos International Airport and next to Ibirapuera Park (green area in Sao Paulo), it also enjoys easy access to the city's main financial areas: Paulista, Berrini, Av. Brazil and Faria Lima. ... more   less 

Additional Information about Grand Mercure Sao Paulo Ibirapuera

Address: Rua Sena Madureira 1355 | Bloco 1, Sao Paulo, State of Sao Paulo 04021-051, Brazil (Formerly Sofitel Sao Paulo)
Region: Brazil > State of Sao Paulo > Sao Paulo
Price Range: $115 - $164 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Mercure Sao Paulo Ibirapuera 5*
Number of rooms: 215
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity, ACCOR, Priceline and Odigeo so you can book your Grand Mercure Sao Paulo Ibirapuera reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Sao Paulo Hotel Sao Paulo
Accor Sao Paulo
Sao Paulo Sofitel
Grand Mercure Sao Paulo Ibirapuera Brazil
Hotel Style:
#22 Luxury Hotel in Sao Paulo
#42 Business Hotel in Sao Paulo
#46 Romantic Hotel in Sao Paulo
#47 Family Hotel in Sao Paulo
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Grand Mercure Sao Paulo Ibirapuera staff and other travellers.
3 questions
Ask a question
Questions? Get answers from Grand Mercure Sao Paulo Ibirapuera staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want quieter rooms, ask for the ones not facing the Sena Madureira Avenue.”
 of 5 bubbles Podolano, 14 Jun 2016 | Read review
“get a high floor room ...”
 of 5 bubbles tanatol, 10 Jun 2016 | Read review
“We heard that higher floors have been renovated”
 of 5 bubbles pepep329, 31 May 2016 | Read review
“Peaceful & Calm Hotel in busy Sao Paulo”
 of 5 bubbles UKNj2007, 27 Apr 2016 | Read review
“Ask for a room with a balcony!”
 of 5 bubbles Falcoflyer, 5 Apr 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay