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Mercure Guarulhos Aeroporto Hotel

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754 Reviews from our TripAdvisor Community

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Showing 120: English reviews
Black Diamond
Reviewed 1 week ago

we only stayed in this hotel for 1 day. Travelled extensively in Brazil and Chile and stayed in various hotels. This was the best hotel we stayed in in all of our travels! It was exactly what we booked, and had all the amenities that I expect in a decent hotel, ie. wifi, water, hair dryer, kleenex, enough towles, cups...

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Helpful?
Thank HARTELL
Giselle Z, Gerente geral at Mercure Guarulhos Aeroporto Hotel, responded to this review
Google Translation

Estimado Huésped, Mucho le agradecemos los comentarios referentes a su estadía en el Mercure Guarulhos Aeroporto. Siempre es muy placentero...

Bayreuth, Germany
Reviewed 2 weeks ago

I have stayed in the Hotel, as it is really good located to the Guarulhos Airport and the very nice thing is, that they offer you a Shutte Service to very comfortable times. I would stay for sure again in this Hotel and there are also several good places around for Dining.

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1Thank DanyelSavasci
Giselle Z, Gerente geral at Mercure Guarulhos Aeroporto Hotel, responded to this review

Dear Mr Savasci, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Giselle Z - General Manager

Caxias Do Sul, Brasil
Reviewed 2 weeks ago via mobile

In case you have arrived from abroad and have a flight on the next day: Mercure Guarulhos is a great choice to relax at a high standard brand of AccorHotels for a non expensive price. It has a free shuttle every full hour from São Paulo Guarulhos International GRU Airport. The staff is internationally friendly. The standard apartments have a...

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Helpful?
Thank imperatore2016
Giselle Z, Gerente geral at Mercure Guarulhos Aeroporto Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Aschaffenburg, Germany
Reviewed 2 weeks ago

This Mercure hotel is in Guarulhos center and not directly at the airport. About 10km away by shuttle bus (7 reais one way each person, 20min) very easy to reach. Also the big main highway is pretty close to the hotel. I can recommend this hotel for short overnight stay to catch a flight in the next day or also...

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Helpful?
Thank Globetraveller2014
Giselle Z, Gerente geral at Mercure Guarulhos Aeroporto Hotel, responded to this review

Dear Guest, We very much appreciate your comments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. "Por nada" again for sharing your experience, and...

Reviewed 28 October 2016 via mobile

After having lost flight connection in São Paulo looked for a hotel which was close to the airport to an acceptable price. The rooms are very clean, internet connection great and a hourly shuttle service to the airport available. Highly recommendable for one night

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Thank Alberto C
Giselle Z, Gerente geral at Mercure Guarulhos Aeroporto Hotel, responded to this review

Dear Mr Alberto, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Giselle Z - General Manager

Kochi (Cochin), India
Reviewed 20 October 2016

The hotel is situated in a quiet neighbourhood with not many shops nearby. Provides pick-up from the airport: big bus, common for Ibis and Mercure guests, easily noticeable due to the Ibis / Mercure signage. The bus stops near Terminal 2, east wing. It is complimentary from the airport to hotel trip, but 7 Reals for the return trip. Left...

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Helpful?
Thank mgeorge555
Giselle Z, Gerente geral at Mercure Guarulhos Aeroporto Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate...

SE Asia
Reviewed 16 October 2016

The unit consisted of a living room with kitchenette (stove, microwave, utensils, china) and a small bedroom with 2 twin beds. One of the beds was so close to the closet that it was difficult to use the safe! Big plus is it has lots of outlets, is modern and bright. We had room 1002 which had a great view!...

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Helpful?
Thank lifeduka
Giselle Z, Gerente geral at Mercure Guarulhos Aeroporto Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Shawnee, Kansas
Reviewed 13 October 2016

Booked this hotel for a 7 hour stay on the night of September 17, 2016. The check in was flawless and the receptionist was friendly and helpful. The room was very clean and spacious. Two double beds, nice living room area with a bathroom and a kitchen. Can't asked for more and the price was right. Walked next door to...

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Helpful?
Thank Charles L
Giselle Z, Gerente geral at Mercure Guarulhos Aeroporto Hotel, responded to this review

Dear Mr Charles, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Perth Western Australia
Reviewed 3 September 2016 via mobile

Nice big rooms, room service available for a late night meal if your flight is late, easy check in. Free shuttle from airport and $R7 back to airport (on the hour at 25 minutes past the hour when I was there) Currently undergoing renovation in the lobby. Only criticism is the shower grout needs better cleaning. Rest of the bathroom...

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Helpful?
Thank kcsun71
Patrícia X, Gerente geral at Mercure Guarulhos Aeroporto Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patricia X - General...

Rio de Janeiro, RJ
Reviewed 30 July 2016 via mobile

The best thing from hotel was the staff, then the location. First issue I had was the safe: battery was weak so I cold not lock my things inside. I realized that on Sunday night upon arrival and the solution for that would be possible on Monday morning after 7am which would be too late since I had a meeting...

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Helpful?
Thank Gilvam
Patrícia X, Gerente geral at Mercure Guarulhos Aeroporto Hotel, responded to this review

Dear Mr Gilvam, We appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
109 apartments. Located in the centre Guarulhos, 2 km from the shopping mall and the Bosque Maia botanic gardens. Only 10 km from the international airport and 20 km from the centre of Sao Paulo. Restaurant, swimming pool,sauna, fitness centre and 14 meeting rooms. ... more   less 

Additional Information about Mercure Guarulhos Aeroporto Hotel

Address: Rua Barao de Maua 450, Guarulhos, State of Sao Paulo 07012-040, Brazil
Region: Brazil > State of Sao Paulo > Guarulhos > City Center
Price Range: $75 - $111 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Mercure Guarulhos Aeroporto Hotel 3.5*
Number of rooms: 109
Reservation Options:
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Also Known As:
Mercure Apartments Guarulhos Aeroporto Hotel Guarulhos
Mercure Guarulhos Aeroporto Hotel Sao Paulo
Hotel Style:
#2 Green Hotel in Guarulhos
#4 Business Hotel in Guarulhos
#5 Family Hotel in Guarulhos
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Guarulhos Aeroporto Hotel staff and other travellers.
12 questions
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London

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Questions? Get answers from Mercure Guarulhos Aeroporto Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High Floor for a better view!”
 of 5 bubbles Globetraveller2014, 22 Nov 2016 | Read review
“Room 1002 has great views”
 of 5 bubbles lifeduka, 15 Oct 2016 | Read review
“Transfer to the Sao Paulo cruise port took about two and a half hours. Bar with snacks attached to the restaurant - limited choice but freshly cooked and tasty.”
 of 5 bubbles sueb394, 4 Nov 2014 | Read review
“Rooms on higher floors have a nice view over the city (and less traffic noise).”
  • view from room
 of 5 bubbles 758bastianh, 15 Sep 2014 | Read review
“Go for a high floor”
 of 5 bubbles Lord_Gin, 22 Aug 2014 | Read review
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