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MAJESTIC PALACE HOTEL

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Av. Jorn. Rubens de Arruda Ramos, Florianopolis, State of Santa Catarina 88015-010 Brazil
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Room & Suite (303)
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About

#29 of 138 hotels in Florianopolis
Location
Cleanliness
Service
Value
O Majestic Palace Hotel reune sofisticacao e conforto no melhor endereco da cidade, Avenida Beira Mar Norte, ao l ado da Beira-mar Shopping. Sua Localizacao permite facil e rapido acesso as praias do Sul, Norte e Leste da ilha, ao aeroporto internacional Hercilio Luz, ao Centro de Convencoes Centro-sul e as universidades Federal e Estadual. O Hotel dispoe de estrutura completa para atender hospedes tanto do turismo de negocios quanto de lazer. Com 259 apartamentos, o Majestic Palace tornou-se um icone de charme e elegancia ao Sul do Brasil , na Ilha de Santa Catarina, oferecendo um ambiente acolhedor com uma vista privilegiada para o mar.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Sauna
Free breakfast
Business Centre with Internet Access
Conference facilities
Spa
Paid private parking on-site
Wifi
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Restaurant
Swimup bar
Breakfast buffet
Breakfast in the room
Poolside bar
Banquet room
Meeting rooms
Massage
Rooftop terrace
Baggage storage
Concierge
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Private balcony
Room service
Safe
Telephone
Minibar
Flatscreen TV
Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Business
Languages Spoken
English, French, Spanish, Portuguese

Location

Full view
83Good for walkers
Grade: 83 out of 100
96Restaurantswithin 0.5 km
5Attractionswithin 0.5 km
2107Reviews30Q+A29Room tips
Traveller rating
  • 938
  • 736
  • 284
  • 87
  • 62
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  • English
Leo D wrote a review Dec 2021
7 contributions
+1
This is not a 5* hotel. It is barely an ok 4* The reception is crowded to the point we can barely hear what the employees are saying. They have a lot of dead space and could organise things very differently to ensure guests and staff are safe during covid. The website makes no mention or at least no clear mention that the sauna and steam room are closed. I understand that during covid things have changed but the hotel needs to be very transparent with their guests and not mislead them. The room was old and in need of a good makeover, like many other areas of the hotel. The toilet, my main thing, was dirty, with mould in some of the tiles and some sloppy repairs that made it look even worse. The towels were dirty and i even found what I can only describe as pubic hair in one of them. The view was the only positive thing about the “luxury” room. The staff needs training too. I went to the reception to ask for something and the girl there was really not helpful at all. On a 5* hotel you would expect a lot more. I did call reception to ask until what time the restaurant at the top floor was open until. She didn’t know and had to check (which is shocking). She informed me that the restaurant was opened until midnight. I thought it was great so I took my time. When I went, around 10 i was informed the place was fully booked, leaving me almost no time to find another place. Why didn’t the receptionist informed me before or advised me to make a reservation???? How incompetent is that for a “five stars” ?? This is a good 3 stars, an ok 4 stars and an awful 5 stars.
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Date of stay: December 2021Trip type: Travelled as a couple
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Response from Equipe Majestic Palace Hotel, Atendimento ao cliente/recepção at MAJESTIC PALACE HOTEL
Responded 20 Dec 2021
Dear Guest, We Appreciate your coments about the stay at Majestic Palace Hotel and apologies for the problems so many communications mistakes. All your explanation wil be a part of our staff meeting and we have forward a strong training Work. Thank You for give us your opinion. Sincerely Danilo Scheibler General Maneger
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Dez wrote a review Mar 2020
Sunshine Coast, Australia662 contributions141 helpful votes
Nice place to stay if your on your own. Customer service wasnt that great, we were no impressed when we werent allowed to have a guest to visit for even 30 mintues, after not seeing him for over 15 years. Even sent 2 security guards to escort our friend who did nothing wrong! which left us feeling very disappointed for extremely bad service, lefts us not feeling good or to enjoy the rest of our stay. Due to hotel policy, we get that the hotel charges for extra guest, he was a visitor! Wont stay here again.
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Date of stay: March 2020Trip type: Travelled as a couple
2 Helpful votes
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Response from Danilo Scheibler, Gerente geral at MAJESTIC PALACE HOTEL
Responded 8 Mar 2020
Dear Guest, Thank you very much for giving us your oppinion about the stay at the Majestic Palace Hotel. We are really sorry about what happened during your stay and we apologize. We are certainly taking more care with our procedures. Respectfully,
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skipsherv wrote a review Feb 2020
Itapema, SC182 contributions56 helpful votes
+1
First the good: Awesome view and location, clean rooms, and breakfast was absolutely great or floor was quiet and air conditioning worked. I was drawn by the great reviews and opted to pay the 60% increase for a balcony with an ocean view. We received a corner balcony not large enough for chairs. All you can do is stand out there. CHECK IN: Our check in person didn't greet us; even though I made the reservation and handed him my US Passport he opted to take my wife's Brazilian ID and only speak with her. He didn't confirm our room choice, made no mention of the fact that the balcony would need to be unlocked; no mention of the included breakfast or the times for breakfast, and dinner, no metion of the bar or coffee bar; didn't ask if we had a car... When it was clear he had already completed the check in we asked if we had a balcony with an ocean view and he said, "Probably." The bad check in experience started off us on the defensive. ROOM: At the room we couldn't open the balcony becasue it was locked and asked the maid to have it opened. She told us to call the front desk. We asked for the number, she didn't know. Not a big deal, but this is the important information that the check in person should have covered. Later, we asked the maid where the bar was so we could get a snack and a drink...she said that bar was in the restaurant. We went there and they were closed until 8PM and they sent us to the coffee bar on another floor. I asked what kind of whiskey they use for an "old Fashioned" the coffee bar server said he didn't know and had to call the bar. It was then we figured out that even the bar was closed, they will make a drink on that floor and the coffee bar server has to go up and get it. The guy at the coffee bar disappears all the time becasue he apparently also has to make deliveries. DINNER: Great view, and we opted for the al-a-carte. We ordered the Carpaccio as an appetizer and the waiter said, "two?" We said no, just one and then he said OK, but they are really small and made for one person. So we ordered two and received two big plates of Carpaccio! He wouldn't take one back until we talked the manager who he sent to our table. That was weird. Normally a server has the authority to do take back orders without creating a spectacle. The Seafood Risotto had a burnt taste the Rack of Lamb was good but, came just warm and not hot. CHECK OUT: They do not have an express check out. You have to wait in line and that's how we ended our stay...waiting in line to leave.
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Date of stay: February 2020
Value
Rooms
Service
Room Tip: Corner rooms on the ocean side have small balconies...no room for chairs or a table.
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2 Helpful votes
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Response from Danilo Scheibler, Gerente geral at MAJESTIC PALACE HOTEL
Responded 29 Feb 2020
Dear Mr. Shervington, Thank you very much for all your comments about your experience at the Majestic Palace Hotel. To us is very important to know what our guests think about the services provided, product and Staff. We apologize for the inconvenience with some of our employee. Obviously, we are taking much more training for the Attendant. They should be conscious that our priority is to help the Guests and give them completly attention. We are really sorry. Thank you for giving us the opportunity to know your opinion. Kind Regards,
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Malcolm M wrote a review Dec 2019
Campinas, SP78 contributions53 helpful votes
+1
This is a well located hotel with a lot going for it. Unfortunately the rooms maintenance is sorely lacking for a 4-5 star hotel. Burnt out lamp bulbs, stained sofa and grubby and peeling wallpaper (room 618) and a small bathroom rounded off an underwhelming stay especially for the price. The breakfast was good but nothing special that you would not find in a hotel for half the price.....
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Date of stay: December 2019Trip type: Travelled as a couple
3 Helpful votes
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Response from danilos, Gerente at MAJESTIC PALACE HOTEL
Responded 26 Jan 2020
Agradecemos por registar sua opinião sobre nossos serviços e instalações do Majestic Palace Hotel. Pedimos desculpas por não atender suas expectativas. Atenciosamente,
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Sara1818 wrote a review July 2019
Sao Paulo196 contributions67 helpful votes
The room is comfortable, Well decorated and clean. There is safe, refrigerator. The breakfast is complete and organized in a large room. It has a view of the sea and beach. Located close to a Shopping Center.
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Date of stay: July 2019Trip type: Travelled on business
2 Helpful votes
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Response from Danilo S, Gerente at MAJESTIC PALACE HOTEL
Responded 6 Aug 2019
Prezada Sara, Agradecemos seus elogios ao Majestic Palace Hotel. Ficamos felizes com seus comentários. Esperamos pela oportunidade em recebê-la em outras ocasiões. Muito Obrigado! Atenciosamente,
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PRICE RANGE
USD 46 - USD 112 (Based on Average Rates for a Standard Room)
LOCATION
BrazilState of Santa CatarinaFlorianopolisCity Center
NUMBER OF ROOMS
259
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Frequently Asked Questions about MAJESTIC PALACE HOTEL
Which popular attractions are close to MAJESTIC PALACE HOTEL?
Nearby attractions include Beiramar Shopping (0.2 km), Cervejaria Devassa Floripa (0.3 km), and The Roof (0.05 km).
What are some of the property amenities at MAJESTIC PALACE HOTEL?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at MAJESTIC PALACE HOTEL?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at MAJESTIC PALACE HOTEL?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at MAJESTIC PALACE HOTEL?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to MAJESTIC PALACE HOTEL?
Conveniently located restaurants include D.O. Pescador Restaurante, Artusi Ristorante, and Black Sheep on The Roof.
Are there opportunities to exercise at MAJESTIC PALACE HOTEL?
Yes, guests have access to a pool and a sauna during their stay.
Are any cleaning services offered at MAJESTIC PALACE HOTEL?
Yes, dry cleaning and laundry service are offered to guests.
Does MAJESTIC PALACE HOTEL offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at MAJESTIC PALACE HOTEL?
The staff speaks multiple languages, including English, Spanish, French, and Portuguese.