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Swan Tower Novo Hamburgo

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215 Reviews from our TripAdvisor Community

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There are newer reviews for Swan Tower Novo Hamburgo
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Showing 18: English reviews
Moscow, Russia
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 28 February 2014

Positive things: - A view from the window (I was living on the 8th floor) - Comfortable bad with good pillows and blanket - Good fruits during the breakfast - A good restaurant for lunch Negative things: - I've arrived late in the night and a girl at the reception told me that I need to pay the whole amount... More 

Helpful?
Thank kTatianaI
GeropSwan, Gerente at Swan Tower Novo Hamburgo, responded to this review

Dear Guest, Thank you for your comments. We hope to see you soon. Best regards More 

Espoo
Level Contributor
71 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 19 December 2013

Rooms are spacious and very comfortable. The wifi worked very well. Breakfast was very nice, and they had a good selection of fruit and other breakfast items. The people at the front desk were very polite and friendly. The elevators were not the fastest possible, and there were no signs for stairs. We had a very nice view to the... More 

Helpful?
Thank terot
GeropSwan, Gerente at Swan Tower Novo Hamburgo, responded to this review

Dear Guest, Thank you for your comments. We hope to see you soon. Best regards More 

Edmonton, Canada
Level Contributor
33 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 12 October 2013

I stayed at this hotel for two weeks while in Novo Hamburgo, overall it was a plesant stay. The room was a good size, it wasn't anything spectacular but was comfortable. Breakfast was good every morning and there was always someone who spoke english at the front desk. It was in a nice part of the city not too far... More 

Helpful?
Thank DWG99
GeropSwan, Gerente at Swan Tower Novo Hamburgo, responded to this review

Dear Guest, Thank you for your comments. We hope to see you soon. Best regards More 

Miami, Florida
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 August 2013 via mobile

Staff not friendly at all. Specially the front desk. Miss Natalia, who always during 5 days of my stay showed a bad service attitude. Of the 2 elevators, 1 was not working most of the time, so rush hours was a long waiting on the elevators. Not emergency Stairs visible signs at all.

Helpful?
Thank ElMariachito
GeropSwan, Gerente at Swan Tower Novo Hamburgo, responded to this review

Dear guest, Thank you for your comments. Best regards More 

Moscow, Moscow City, Russia
2 reviews
Reviewed 5 February 2013

The staff of the hotel is very kind, understanding, helpful and well trained. The receptionists speak English well, unfortunately no one else does, but this was not a problem. The kindness and willingness compensated the lack of language skills. Breakfast is good, with a large variety of fruit and deserts. The rooms are simple but neat and clean. The hotel... More 

Helpful?
Thank Anastasia N
GeropSwan, Gerente at Swan Tower Novo Hamburgo, responded to this review

Dear guest, Thank you for your comments. Best regards More 

Novo Hamburgo, RS
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 April 2012

this hotel is located in the most charming avenue of the city, close to great shops, cafes and nightlife. there is also, in the hotel, an international bistrot, served by award winning Chef. Marvelous! the staff team are friendly and polite. Worth it!

Helpful?
Thank Georgia K
GeropSwan, Gerente at Swan Tower Novo Hamburgo, responded to this review
Google Translation

Prezado hóspede, Muito obrigado por seus comentários. Atenciosamente More 

Taipei, Taiwan
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 September 2011

I been stayed in this hotel for more than 6 months when I just moved to Brazil from China. this hotel was in a good location in Novo Hamburgo. Super market is in front of hotel, you can get food easier if you don't want spend more money from mini bar of hotel. room is just ok and not new,... More 

Helpful?
2 Thank cylleo
GeropSwan, Gerente at Swan Tower Novo Hamburgo, responded to this review

Dear guest, Thank you for your comments. Best regards More 

Porto Alegre, RS
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 27 February 2011

Had a terrible experience in this hotel. Went to a wedding party and I booked a room on it. When I was doing the check in, the hotel had a power outage and they said the power generator was not working. This avoided not only mysef to go to my room (in the 14th floor), but also to all guests... More 

Helpful?
7 Thank manobill
GeropSwan, Gerente at Swan Tower Novo Hamburgo, responded to this review

Dear Guest, We are sorry for what happened. We hope to see you again to undo this experience you had with us. Best regards More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on the city`s most charming avenue, this hotel has 133 comfortable apartments. It features an events center with room for up to 400 people, an auditorium with six support rooms, in addition to a gym with personal trainer, game room and a heated pool. For lovers of gourmet cooking, the hotel offers a restaurant with an executive buffet, piano bar and an international bistro, all in one place. ... more   less 

Additional Information about Swan Tower Novo Hamburgo

Address: Avenida Doutor Mauricio Cardoso 303 | Hamburgo Velho, Novo Hamburgo, State of Rio Grande do Sul 93510-250, Brazil
Region: Brazil > State of Rio Grande do Sul > Novo Hamburgo
Price Range: $77 - $116 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Swan Tower Novo Hamburgo 4*
Number of rooms: 136
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Questions & Answers

Here's what travellers have asked, with answers from Swan Tower Novo Hamburgo staff and other travellers.
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Questions? Get answers from Swan Tower Novo Hamburgo staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“don't use room 601!”
 of 5 bubbles abeckerhp, 19 Nov 2014 | Read review
“Ask for high level guest rooms to get the full panoramic view of the city!”
 of 5 bubbles FranciscoFA, 2 Oct 2014 | Read review
“The higher - the better”
 of 5 bubbles anastasian666, 5 Feb 2013 | Read review
“All rooms have an amazing view, especially from 10th to 15th floor, recently refurbished.”
 of 5 bubbles GeorgiaK559, 24 Apr 2012 | Read review
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