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Hotel Santa Teresa Rio MGallery by Sofitel

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Hotel Santa Teresa Rio MGallery by Sofitel
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180 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Santa Teresa Rio MGallery by Sofitel
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Reviewed 25 October 2016

We stayed here for three nights in September and like some other reviewers we were disappointed. We have stayed in other 5 star hotels and felt that the Santa Teresa was below par. After a long flight from London we arrived in the dark in a storm and was met by a surly young woman on the reception desk. She...

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2Thank 2adults1teen
SMenou, Gerente geral at Hotel Santa Teresa Rio MGallery by Sofitel, responded to this review

Dear guest, We are really sorry to hear that breakfast did not meet your expectations. Be sure that we will pass the information to all the team. We hope to see you again so we can have an opportunity to change your opinion regarding our hotel. Best Regards,

Reviewed 9 October 2016 via mobile

We stayed here for four nights of our honeymoon. The hotel is beautiful and the rooms very nice (although not as big as expected - not that this was a bad thing). The breakfast menu was amazing, consisting of fruits, bread, jams, cakes and a made to order menu of eggs/pancakes etc. The staff were brilliant and even arranged a...

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Thank RGRV
SMenou, Gerente geral at Hotel Santa Teresa Rio MGallery by Sofitel, responded to this review

Dear Mr.(s) RGRV, We very much appreciate your comments regarding your stay at the Santa Teresa Hotel RJ MGallery By Sofitel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to improve continuously the quality of our services. Thanks again for letting us know about your experience and we hope...

San Francisco, California
Reviewed 7 October 2016

I was disappointed by my stay at this hotel. Only one of the staff members spoke English. We tried to get a couples massage at the spa but could not because only one therapist worked there (then why advertise a couples massage?). "Optional" room tax I had to take off my bill. Light out in the room that was never...

Review collected in partnership with this hotel
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Thank 365anthonyv
SMenou, Gerente geral at Hotel Santa Teresa Rio MGallery by Sofitel, responded to this review

Dear Anthony, The Santa Teresa Hotel RJ MGallery By Sofitel thanks for sharing the experience lived in our hotel. I regret the inconvenience caused for issues you mentioned. For this reason I ask you to accept my apologies. Our biggest goal is to seek excellence in our services for the satisfaction of our guests. We hope to see you again...

Geneva, Switzerland
Reviewed 30 September 2016

Let's start with the positive aspects of my stay: The staff was simply adorable and tried their very best to make my stay comfortable. Moreover, the food was delicious. This said, my experience at the Santa Teresa Hotel wasn't at all what I had expected... and what you can reasonably ask from a hotel of this standing and price: -...

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1Thank celineyvon
SMenou, Gerente geral at Hotel Santa Teresa Rio MGallery by Sofitel, responded to this review

Dear Celineyvon, Thank you to take your time to review the hotel Santa Teresa by Mgallery by Sofitel. I´m glad you like the overall stay and punctuate technical issues. We are in process of transition and hope to welcome you soon for your romantic moment. Regards,

Reviewed 25 September 2016 via mobile

We had the most wonderful stay at this hotel. A slice of pure paradise in Rio, tranquil, quiet and beautifully designed. Great food and the bar is brilliant. A spa, a pool with a killer view and elegant, understated chic throughout. We absolutely loved it. Very happy memories.

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Helpful?
Thank Cathy M
SMenou, Gerente geral at Hotel Santa Teresa Rio MGallery by Sofitel, responded to this review

Dear Cathy, Thank you very much for sending us your feedback regarding your stay with us at Hotel Santa Teresa M Gallery by Sofitel. We work hard to offer to our guests exactly what you described, a quiet, elegant atmosphere with rich decoration, beautiful nature and a stuning view from Rio's bay and its surroundings. We are also glad you...

New York City, New York
Reviewed 20 September 2016

Having traveled to many parts of the world and having had the pleasure of staying in some top hotels, I am happy to say that this is a gem of a boutique hotel in a beautiful city and look forward to returning.

Review collected in partnership with this hotel
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Thank philippe_bennett8254
SMenou, Gerente geral at Hotel Santa Teresa Rio MGallery by Sofitel, responded to this review

Dear Mr. Bennett, Thank you so much for sharing with us your experience at our Hotel Santa Teresa M Gallery by Sofitel, it's a pleasure for us to receive our guests here and receiving your feedback is a great way for us to always increase our services. Thank you so much again and we hope to see you again soon!...

Stamford, United Kingdom
Reviewed 20 September 2016

The Santa Teresa oozes style and serenity - perfectly situated, you feel totally cocooned when you are inside. Breakfast and sitting by the pool are especially memorable experiences. Any questions were quickly answered and getting us to the airport in the middle of the night was no problem.

Review collected in partnership with this hotel
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Thank Nicholas R
SMenou, Gerente geral at Hotel Santa Teresa Rio MGallery by Sofitel, responded to this review

Dear Mr Nicholas, We are so glad to know that your experience staying with us was so memorable, it's our main goal to provide the feeling of serenity and refugee to all our guests, so you feeling cocooned at our Hotel Santa Teresa M Gallery by Sofitel is a true win for us! We hope to see you again soon,...

State of Rio de Janeiro
Reviewed 20 September 2016

I was disappointed with the service from the beginning to the end. On the top of it the air conditioner was making a loud noise. Horrible breakfast, not many to choose from, the omelette was really oily, it took a very long time to be prepared.

Review collected in partnership with this hotel
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Thank KateLautert
SMenou, Gerente geral at Hotel Santa Teresa Rio MGallery by Sofitel, responded to this review

Dear Kate, We are sorry our services didn't meet your expectations, we are doing our best to offer the best service possible to all our guests. Thank you for your review, it's a good way to know where we can improve to continue our search for improvement, we hope to see you again so we can have a opportunity to...

Sittard, The Netherlands
Reviewed 16 September 2016 via mobile

Was surprise by the beauty of the garden, we had some monkeys and toucan welcoming us. Great pool, nice breakfast and excellent restaurant. Kind service from everyone. Love the escape away from the busy rio Copacabana side

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Thank 1976rosa
SMenou, Gerente geral at Hotel Santa Teresa Rio MGallery by Sofitel, responded to this review

Dear guest, Thank you so much for sharing with us your impressions about our hotel, we are very pleased to know that you enjoyed the time you spent with us and that you had such a beautiful and warming welcome from nature! Our main goal is to provide a true escape from the city buzz, knowing our guests can feel...

A TripAdvisor Member
Level Contributor
5 reviews
Reviewed 11 September 2016 via mobile

We were very excited to get to know santa Teresa we had many great reviews! The neighborhood is amazing very different fro the rio that we are used to. But the hotel was a huge disappointment! The hotel was not in a good shape specially for a 5 star hotel. There was a very bad smell of mold in the...

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Thank A TripAdvisor Member
SMenou, Gerente geral at Hotel Santa Teresa Rio MGallery by Sofitel, responded to this review

Dear guest, Thank you so much for sharing your feedback with us, we are sorry for the issues you listed and we are doing our best to solve them as soon as possible. We hope to see you again in a near future so your first impression can be changed. Thank you again for your opinion, it is valuable to...

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Staying in Santa Teresa

Neighbourhood Profile
Santa Teresa
Santa Teresa is a bohemian enclave hosting many local artists’ studios. The narrow, winding streets of this neighbourhood were revitalised years ago, and visitors can now stroll through this area to view magnificent mansions dating back to the late 19th and early 20th century. A highlight not miss: Museu Chacará do Céu, a former mansion turned museum which houses works by prominent Brazilian modern artists.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
Food & drink at the hotel
Tereze
Tereze
Cuisines: Brazilian, Bar, Pub, South American, International
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Hotel Santa Teresa M Gallery by Sofitel, in the heart of Santa Teresa neighborhood, offers direct access to the economic hubs of the city, such as Avenida Rio Branco, Botafogo beach, Marina da Gloria, only 10 minutes away from Santos Dumont Airport. It is also close to all the main tourist attractions, such as Christ the Redeemer, Sugarloaf Mountain, Lapa district, Ruins park, Selaron steps, Santa Teresa tram, plus Copacabana, Leme, Ipanema, Leblon and Barra da Tijuca beaches. It has 44 rooms beautifully decorated with Brazilian design furniture, connected to gardens filled with exotic plants and birds, Le Spa, a serenity escape in the middle of Rio de Janeiro, a pool with a breathtaking view of the city, our Bar dos Descasados, known for receiving a loyal and cool crowd , and last but not least Restaurant Tereze with its contemporary Brazilian gastronomy, ranked as one of the best hotel’s restaurants of Rio de Janeiro. Extras of this hotel Hotel Santa Teresa is a hotel boutique with only 44 apartments and suites, 2 meeting rooms allocating up to 120 people, space and advisory for weddings and social events, pool lounge area, bar, restaurant and spa services. ... more   less 

Additional Information about Hotel Santa Teresa Rio MGallery by Sofitel

Address: Rua Almirante Alexandrino, 660, Rio de Janeiro, State of Rio de Janeiro 20241-260, Brazil (Formerly Hotel Santa Teresa)
Region: Brazil > State of Rio de Janeiro > Rio de Janeiro > Santa Teresa
Price Range: $306 - $537 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Santa Teresa Rio MGallery by Sofitel 5*
Number of rooms: 44
Reservation Options:
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Also Known As:
Hotel Santa Teresa - Relais And Chateaux
Santa Teresa Hotel
Hotel Santa Teresa Rio MGallery By Sofitel Rio De Janeiro, Brazil
Hotel Style:
#9 Romantic Hotel in Rio de Janeiro
#11 Business Hotel in Rio de Janeiro
#12 Spa Hotel in Rio de Janeiro
#21 Family Hotel in Rio de Janeiro
#22 Luxury Hotel in Rio de Janeiro
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Santa Teresa Rio MGallery by Sofitel staff and other travellers.
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Questions? Get answers from Hotel Santa Teresa Rio MGallery by Sofitel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“excellent.. A brilliant little office for us looking out over Rio from the top of the hill”
 of 5 bubbles anthonyhorth, 16 Feb 2017 | Read review
“terrace room”
 of 5 bubbles aliciamQ48WU, 16 Jan 2017 | Read review
“Best views”
 of 5 bubbles tomlI7874YR, 10 Jan 2017 | Read review
“Ask for a room with a view.”
 of 5 bubbles SurfingOnARocket, 29 Nov 2016 | Read review
“See if you can get upgraded for free”
  • View from the pool area
  • View from the pool area
 of 5 bubbles 590JeffF, 28 Oct 2016 | Read review
5 of 5