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Hotel Pousada e Spa Villa Mercedes

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277 Reviews from our TripAdvisor Community

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Showing 10: English reviews
Manchester, United Kingdom
Reviewed 30 August 2016

Great views and lovely surroundings with plenty colourful flowers, decent breakfast in very pleasant dining room. Room was large and had all we needed. Pool was a bit cloudy and didn't have any whiff of chlorine! It's up a hill - hence the fab views but bear in mind if you struggle getting around, rooms are spread aroundover a few...

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Helpful?
Thank rgk82
Reviewed 3 July 2016

Nice hotel, big and tidy rooms, beautiful location and very helpful staff. The breakfast was excellent and the hotel offered various transfers to different beaches and to the airport. Only comments would be that the hotel was about 25 minutes walking from the centre of the town (but it's a nice walk) and the sauna wasn't too clean. Overall we...

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Helpful?
1Thank Samantha Z
Latitud-Hoteles, Gerente at Hotel Pousada e Spa Villa Mercedes, responded to this review

Dear Samantha Z, Thenk you for your review. We know is a 20 minutes walk distance, that's why we have transfer services for free to go downtown everyday. We're glad you enjoed your stay with us. Best regards, Latitud Hoteles

Greater London, United Kingdom
Reviewed 3 May 2016

I booked Villa Mercedes through Booking.com, it looked and sounded great - how deceiving!!! We arrived at the Villa Mercedes mid-afternoon to find a receptionist that spoke little English, luckily our driver, a friend of a friend could interpret for us. We had requested two rooms near each other, the receptionist obviously realised this was not appropriate as she took...

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Helpful?
Thank kathy01573
Latitud-Hoteles, Gerente at Hotel Pousada e Spa Villa Mercedes, responded to this review

Dear Catherine, Our facilities are under the safety and hygiene indicating the corresponding organ. That referred to the stairs, railings, etc. With regard to the allocation of rooms, it is subject to availability in all cases and is specified where he made his reservation. The establishment has done its part offering the service hired by you. We can not do...

Reviewed 4 January 2016

We loved the views - rooms otherwise average and not very clean. Front desk attitude needs improvement: website states BFST INCLUDED but they insisted to charge additionally for a mediocre bfst. We also were asked to pay for our stay also our BOOKING.COM voucher clearly stated PREPAID! When we requested to be able to verify with booking.com/ look at bank...

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Thank Travel2Adventure
Latitud-Hoteles, Gerente at Hotel Pousada e Spa Villa Mercedes, responded to this review

Dear Sir I strongly apologise for your inconvinience. Booking.com Never pre pay bookings at Brazil, never the less we appologise for the rude treatment that your receive in our hotel. We kindly ask you to give us a detailed feedback to calidad@latitudhoteles.com in order to improve our service. Thank you for your help Best Regards Calidad Latitud Hoteles

Reviewed 1 January 2016

Great views, bright and airy interior - but that's where it ends. While we checked in with a very friendly staff member we experienced rude attitude at the front desk through one of their staff members. Their booking.com description refers to " best included" while they charge you when there.

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Thank Ingrid R
Latitud-Hoteles, Gerente at Hotel Pousada e Spa Villa Mercedes, responded to this review

Dear Ingrid We are adding to our staff english spoken recepcionists for a better comunication with our clients. please contact us to calidad@latitudhoteles.com in order to get further details of your experience and if your booking voucher sais breakfast included we will find a solution best regards Calidad Latitud Hoteles

Reviewed 28 December 2015 via mobile

This place is simply horrible. The only good thing are the views. Please don't come here unless you want your stay ruined. The room was DISGUSTING - it had tons of ants and bugs, mold on the walls, the mattress does not have a mattress cover the sheets are directly on the mattress. They changed us to a better room...

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Helpful?
3Thank Romina R
Latitud-Hoteles, Gerente at Hotel Pousada e Spa Villa Mercedes, responded to this review

Dear Romina We appologise for your bad experience please if you can send us more information of your stay to calidad@latitudhoteles.com in order to find a solution best regards Calidad Laitud Hoteles

Macae, RJ
Reviewed 8 September 2015

The place is very close to 3 beaches, all of them interesting in my opinion: Ossos, Azeda/Azedinha and João Fernandes/Fernandinho. any one of them close enough to access by walk (for people with normal mobility). The non interesting thing about the place are the stairs (no accessibility indeed - absolutely impossible for someone in wheelchairs or with some sort of...

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2Thank Renato F
Porto Alegre, RS
Reviewed 27 April 2014

This place is located at Joao Fernandes beach, one of the most beautiful of Buzios. All the rooms have view from the bay, the rooms are renovated and clean, nice staff. As the hotel stays on a mountain, we have to climb some stairs to get into th room. Breakfast was poor.

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Thank Viviane_Muller
Middelburg, The Netherlands
Reviewed 8 April 2009

Hello Tripadvisors travllers, we stayed at Posada Villa Mercedes in Buzios last year in november, the hotel is located on a hill with a great view of buzios, is very close by walking to some beachs. If you want a quite place to sleep listening to the nature, come here everything is close just walking a bit.

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Thank VeneTravelgirl
Cris62
Reviewed 13 February 2009

The only positive thing is a great view to the sea from the bedrooms, but too many stairs not only to have access to the inn, but also to the bedrooms. Definitely, not recommended for the elderly, families with small children...Breakfast poor...not much fresh fruit in Brasil !!!! No cable TV in the rooms. One night, it poured, we got...

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1Thank Cris62

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Bar/Lounge
  • Spa
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Spa
  • Restaurant
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Multilingual Staff
  • Shuttle Bus Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Pousada e Spa Villa Mercedes sells fast on our website. Surrounded by the Atlantic forest, Pousada e Spa Villa Mercedes offers rooms with a balcony and panoramic views of Buzios's Joao Fernandes Beach. A scenic pool, free WiFi and free parking are provided. The bright rooms at Pousada e Spa Villa Mercedes are equipped with a spacious bathroom and tile floors. Amenities comprise a TV, a minibar and a safe. Breakfast is included. Guests get bar service and can have a drink by the pool while watching the sunset. The hotel also offers a sauna. The exclusive spa includes several treatments to pamper and relax guests. City tours, boat rides, fishing or diving activities can be arranged, as well as car rental. Pousada e Spa Villa Mercedes is only 200 m from the beaches Azeda, Azedinha and Dos Ossos. Joao Fernandes Beach is a 5-minute walk away. The popular Rua das Pedras and Orla Bardot can also be reached on foot. ... more   less 

Additional Information about Hotel Pousada e Spa Villa Mercedes

Address: Rua 5 60 | João Fernandes, Armacao dos Buzios, State of Rio de Janeiro 28950-000, Brazil
Region: Brazil > State of Rio de Janeiro > Armacao dos Buzios
Price Range: $91 - $373 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Pousada e Spa Villa Mercedes 3*
Number of rooms: 24
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Also Known As:
Hotel Pousada e Spa Villa Mercedes Armacao Dos Buzios, Brazil
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Pousada e Spa Villa Mercedes staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I think all rooms have sea views”
 of 5 bubbles rgk82, 29 Aug 2016 | Read review
“If you have small kids, choose a room not so high 'cos there are lots of stairs and no elevator.”
  • Room view
 of 5 bubbles Viviane_Muller, 26 Apr 2014 | Read review
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