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Sheraton Pentagon City Hotel

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Sheraton Pentagon City Hotel
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1,202 Reviews from our TripAdvisor Community

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Showing 1,130: English reviews
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Reviewed yesterday NEW

Was looking for a good deal for a short family trip to Washington DC. We have to book 2 rooms as there are 7 of us. Looked like a nice hotel online. When we arrived we were excited. It looked like a very nice hotel from the lobby. We were especially excited about the roof pool. When we checked in...

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Helpful?
Thank Alyx S
West Jordan, Utah
Reviewed yesterday NEW

Check-in time is 3pm, arrived at 4pm and room was ready at 5:30pm. They gave me a ticket for a free appetizer in the bar/restaurant, however there was no wait staff in the restaurant. They said they would call me when the room was ready, but they never did and I eventually stood in line again to get my room....

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Helpful?
Thank Greg S
Chicago, Illinois
Reviewed 2 days ago NEW

I arrived on 3/18 for a 3 night stay to attend a conference and it was definitely the most uncomfortable stay I have ever had. Shower water would not get warm and it was like pulling teeth to get the issue fixed. The staff could care less. Also, housekeeping never came to clean my room, even after I complained about...

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Helpful?
Thank kgarcia0412
Morgantown WV
Reviewed 3 days ago NEWvia mobile

Had to wait hours in the lobby for a room in need of deep cleaning and an overhaul. A view into the covered portico adds to the dreariness. The staff has a "no" attitude. Was told we couldn't use the fitness center while we waited for our rooms -- because we didn't have room keys. At least the bar staff...

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Helpful?
Thank Mountaineer369
Management response:

Thank you for the taking the time to review our hotel. Your comments are very important to us and allow us to continuously improve our products and services. We are very sorry for that your room was not ready for you at check in. I assure you that not only is this totally unacceptable, it is highly unusual for us....

Rochester, Michigan
Reviewed 5 days ago NEW

I stayed here for a short-notice business trip. I always book something on the Metro, but nothing was available. I had an SPG offer, so I thought I'd give this a try, and I wasn't disappointed. The desk staff was very courteous, and I was even given lounge access (SPG Gold) and an upgraded room (with a conference table that...

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Helpful?
Thank Mich_TA2014
Reviewed 2 weeks ago via mobile

Our stay was wonderful. Rooms are very clean and comfortable. The hotel is a little secluded, but they do offer a free shuttle (5 minute trip) to Pentagon City Mall which has a metro stop and a lot of chain type restaurants. We typically stay away from chains, so we had to take the metro to other areas to find...

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Helpful?
1Thank Emily M
Reviewed 3 weeks ago

I stayed here this past weekend for a conference. If I had any choice in the matter I would have left before I got my room key (at 11:45pm). I arrived for check-in at 3pm per my conference instructions. I was told the rooms weren't ready. Not a big deal as I was able to waste time in our vendor...

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Helpful?
Thank Catherine L
Management response:

Thank you for your most recent stay with us and for taking a minute to share your feedback. We want to ensure that every guest has a great experience with us and is shown how appreciated they are. We are very sorry for the delay in getting you to your guest room during your recent visit. Please be assured that...

New York City, New York
Reviewed 3 weeks ago via mobile

The hotel is big.huge lobby.very comfortable to sit and lounge .very clean rooms.the staff are friendly and helpful!breakfast at the restaurant is really tasty!we enjoyed it lot! View from the pool area on the roof is amazing .you can see pentagon!

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Helpful?
Thank Guzel16
Akron, Ohio
Reviewed 3 weeks ago via mobile

Checked in and was given keys to a room that was either still occupied or just not yet cleaned. Trash, towels and sheets all over the room. Second room was dirty, smells, peeling wallpaper, hair in sink and floor, etc. Just nasty. Went down to bar and it's small and very limited in offerings. AVOID! So many other choices.

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Helpful?
Thank Ken D
Management response:

Thank you for the taking the time to review our hotel. Your comments are very important to us and allow us to continuously improve our products and services. We are very that our room cleanliness was not up to standards on this particular visit. I assure you that not only is this totally unacceptable, it is highly unusual for us....

Hawthorne, New Jersey
Reviewed 3 weeks ago

From check in to check out we felt special with the treatment we received from the entire staff. Rachel at check in was very helpful and gave us a nice surprise when I told her we were there for my daughter's birthday. We dined at the restaurant several times and had the pleasure of DJ and hostess Rosario take care...

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Helpful?
Thank lowetraceye

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Enjoy familiar comforts and a warm welcome at the Sheraton National Hotel. With the Reagan National Airport, Metro Rail Station, downtown Washington D.C., and the Pentagon all just minutes away. ... more   less 

Additional Information about Sheraton Pentagon City Hotel

Address: 900 S Orme St, Arlington, VA 22204 (Formerly Sheraton National Hotel)
Region: United States > Virginia > Arlington
Price Range: $168 - $428 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Pentagon City Hotel 3.5*
Number of rooms: 416
Reservation Options:
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Also Known As:
Sheraton Arlington
Arlington Sheraton
Hotel Style:
#8 Green Hotel in Arlington
#21 Romantic Hotel in Arlington
#29 Business Hotel in Arlington
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Pentagon City Hotel staff and other travellers.
32 questions
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Bradenton, Florida
5 months ago
Raleigh, North Carolina
over a year ago
New Jersey

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Questions? Get answers from Sheraton Pentagon City Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Even numbered rooms look out over the Pentagon.”
 of 5 bubbles JGreg61, 22 Mar 2017 | Read review
“ask for east side for views of Pentagon and Washington DC”
 of 5 bubbles catherinel520, 1 Mar 2017 | Read review
“ask for higher floors for view; floors 5 and below don't have a view”
 of 5 bubbles lowetraceye, 24 Feb 2017 | Read review
“I prefer the top level because it has low noise.”
 of 5 bubbles 96allank, 18 Feb 2017 | Read review
“Ask for directions to the room”
 of 5 bubbles RepomanNJ, 13 Feb 2017 | Read review
5 of 5