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The Westin Crystal City

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1,098 Reviews from our TripAdvisor Community

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Showing 1,072: English reviews
Reviewed 14 January 2014 via mobile

I was here with my family in August and for the price it is a nice looking hotel! I've tried other hotels near here and none of them had as many amenities and weren't as clean as this hotel was. It is clean and quiet. When returning back here we will definitely seek this place!

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Helpful?
2Thank KrisKGirl
Julie Y, General Manager at The Westin Crystal City, responded to this review

Dear KrisKgirl, Thank you for staying at the Sheraton Crystal City. I am very glad to hear that you enjoyed your stay and our staff’s friendly service.Thank you again for staying with us. We hope to see you in the future when your travels bring you back to our area. Warmest Regards, Julie Cashin Yeung General Manager

Washington DC, District of Columbia
Reviewed 13 January 2014 via mobile

I needed a hotel on the night of 12/20, I then booked a room through Expedia, I even clicked the icon indicating I needed a room for the night. I arrived at the Sheraton at 3am, my fiancee went to the front door of the hotel to check in and the doors were locked for safety concerns. My fiancee then...

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Helpful?
3Thank younggiftedandblack
Julie Y, General Manager at The Westin Crystal City, responded to this review

Dear younggiftedandblack, Thank you for taking the time to review The Sheraton Crystal City. We very deeply value all our guests’ experiences and certainly do care about the issues you experienced. After carefully looking at your reservation the reason why the night audit staff was not able to accommodate your request for checking in, was due to the fact that...

Atlanta, Georgia
Reviewed 10 January 2014

This is one of those places where you can get a great rate on online, but when you get there the hotel will do its utmost to get theirs. Firstly, they charge 22.50 a day for parking, and in a way of explanation the desk personnel stated that "this is Virginia, and that's actually a reasonable rate". Ehm, I'll be...

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Helpful?
3Thank kandala
Julie Y, General Manager at The Westin Crystal City, responded to this review

Dear Kandala, Thank you for choosing us during your visit to the DC area. We appreciated your comments regarding our self-parking fee rate of $22.50 for overnight self-parking. I am sorry you were not happy with our fees however they are competitive rates for an urban environment such as Arlington for secure underground parking. However I am happy to hear...

Dallas, Texas
Reviewed 6 January 2014

Stayed here only for a night during a recent business trip, but was certainly pleased. The location is great and you are only a 2 min walk to the Crystal City metro station. The hotel itself is a bit dated, but the rooms have been re-done. They could use more/faster elevators...there was always a wait for them, regardless of time...

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Helpful?
2Thank Sted
Julie Y, General Manager at The Westin Crystal City, responded to this review

Dear Sted, Thank you for sharing such a positive review of your recent stay here at the Sheraton Crystal City.I hope that if your travels bring you back to the DC Metro area that we will have an opportunity to be of service again in the near future. Thank you again for staying with us. Warmest Regards, Julie Cashin Yeung,...

Chicago, Illinois
Reviewed 5 January 2014

Two thumbs up to Mr. Ranjit at the front desk for taking great care of me. I was dead out tired when I arrived to the Sheraton Crystal City Hotel but Ranjit checked me in, gave me an extended check out time, and made sure that the maintenance guy came to my room to replace my non-working mini-fridge. I wasn't...

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Helpful?
3Thank eatup0
Julie Y, General Manager at The Westin Crystal City, responded to this review

Dear eatup0, Thank you for sharing such a positive review of your recent stay here at the Sheraton Crystal City. We are very glad you enjoyed our hotel. I will pass on to Ranjit, your positive comments regarding his service. We are delighted to learn that you enjoyed your stay and I hope that we will have an opportunity to...

Peachtree City, Georgia
Reviewed 4 January 2014 via mobile

I was just trying to get to Erie...... But with the winter storms it was never going to happen through my home airport in Atlanta. I made an exciting discovery that there were flights to Detroit through DC so quickly changed my flights and made a quick internet reservation for the Sheraton since they offer an airport shuttle. Alas, my...

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Helpful?
3Thank Peggy T
Julie Y, General Manager at The Westin Crystal City, responded to this review

Dear Peggy T, Thank you for staying at the Sheraton Crystal City. Your kind and gracious comments regarding the hotel staff are greatly appreciated. I am truly lucky to have service-oriented professionals like Jarrell on my team. I look forward to welcoming you back in the near future Warmest Regards, Julie Cashin Yeung, GM

Reviewed 2 January 2014 via mobile

Have stayed at this hotel a few times. Everything is favorable in my opinion - including the price when booked thru Priceline. The staff is pleasant, the rooms modern and very comfortable. Parking is expensive but we usually park elsewhere. The location is close to CC metro and shops. The gym has a nice view and several pieces of equipment....

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2Thank HappyValley1000
San Jose, California
Reviewed 2 January 2014

Ranjit, Front Desk, Victor, Bar Tender, and our hotel maid, all contributed to a very welcome stay under the trying circumstances for our reason to be in Arlington. I just want to congratulate the Sheraton on their wonderful staff.

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2Thank Susan C
Philadelphia, Pennsylvania
Reviewed 30 December 2013

I've always found this hotel to be a reliable one, with consistently good service. However, my recent stay was by far the best I've had. Ranjit, who handled my check-in, went above and beyond to make sure that I had a pleasant visit. In addition to being exceptionally polite and professional, he was quick, put me on the top floor,...

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Helpful?
3Thank eventualdoctor
Julie Y, General Manager at The Westin Crystal City, responded to this review

Dear eventualdoctor, Thank you for sharing such a positive review of your recent stay here at the Sheraton Crystal City. We are very glad you enjoyed our hotel. I will pass on to Ranjit, your positive comments regarding his service. We are delighted to learn that you enjoyed your stay and I hope that we will have an opportunity to...

Virginia Beach, Virginia
Reviewed 30 December 2013

The front desk could not have been more helpful and the bar staff is terrific. We were very happy with our stay at the Sheraton Crystal City. It is not the most modern hotel in the area, but the rooms are large and clean. Our one problem was with the heavy room doors. At night, as guests began returning to...

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Helpful?
2Thank Lynn1950

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Dry Cleaning
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just minutes from Washington D.C., The Westin Crystal City boasts convenient access to the area via the adjacent Crystal City Metro Station. Nearby are popular museums and monuments, and Ronald Reagan Washington National Airport (DCA) is a mile away. Between meetings or sightseeing escapades, enjoy uplifting downtime in the comfortable ambiance of any of our 218 well-appointed guest rooms. Sleep well amid the plush layers of the Heavenly® Bed and renew with upscale amenities in the Heavenly® Bath. ... more   less 

Additional Information about The Westin Crystal City

Address: 1800 Jefferson Davis Highway, Arlington, VA 22202 (Formerly Sheraton Crystal City Hotel)
Region: United States > Virginia > Arlington
Price Range: $110 - $425 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Crystal City 4*
Number of rooms: 220
Reservation Options:
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Also Known As:
Sheraton Arlington
Arlington Sheraton
Hotel Style:
#3 Luxury Hotel in Arlington
#6 Green Hotel in Arlington
#10 Business Hotel in Arlington
#11 Romantic Hotel in Arlington
#15 Family Hotel in Arlington
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Crystal City staff and other travellers.
18 questions
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Questions? Get answers from The Westin Crystal City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher the better because there is a major highway near.”
 of 5 bubbles DennisM225, 29 Nov 2016 | Read review
“Rooms are higher floors preferred to dull traffic noise”
 of 5 bubbles 212claudineb, 22 Nov 2016 | Read review
“Ninth floor by the elevator. I would pass on that location but the only really noticeable night was election night truthfully.”
 of 5 bubbles 819maryannem, 15 Nov 2016 | Read review
“Ask for a high quiet room”
 of 5 bubbles Ronit2013, 24 Oct 2016 | Read review
“We had a seventh floor room, which was very quiet.”
 of 5 bubbles summrbrz, 24 Oct 2016 | Read review
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