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The Westin Crystal City

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The Westin Crystal City
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1,141 Reviews from our TripAdvisor Community

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Showing 1,112: English reviews
Reviewed 23 November 2014

I had a misconnection at DCA and needed a hotel near the airport. They treated me like a regular visitor. At every step of my visit, they were asking what they could do for me - from the shuttle bus driver, to check in, to awesome breakfast, to bell captain.. All wonderful.

1Thank Marion M
Boston, Massachusetts
Reviewed 21 November 2014

Traveled for business and couldn't be happier with my stay. All updated, rooms are spacious and I can't rave enough about the staff. Stellar team here! Really disappointed there is no free internet in the room. As a business traveler, working in the lobby at midnight is a bit annoying when you could be working at a desk in your...

Geneva, Switzerland
Reviewed 19 November 2014

During a short 2 day stay, I seemed to spend a lot of my time waiting for the lifts. 2 functioning lifts for a hotel this size is not really enough. The foyer was also cold, struggling to cope with the brutal weather outside. Otherwise I was happy with the stay. Room was large and comfortable - especially the bed....

2Thank Brian1106
Reviewed 18 November 2014

We did a 4 day event - we are a hospitality company- the Westin had been the nicest hotel we have used. Alex the banquet manager too excellent care of us. His professionalism yet friendly and warm attitude will make us book more events at this hotel. Our sleeping rooms were beautiful and clean Victor and the bar staff took...

1Thank Dianne2014angela
Macomb, Michigan
Reviewed 18 November 2014

My wife and I stayed at the Crystal City Westin 11/14 - 11/16. The hotel was nice and clean(what I've come to expect from Westins) and a short walk to the Metro station. Victor the bartender was extremely courteous and friendly. He is a true champion of customer service. The airport shuttle service ran a little behind. The late night...

1Thank ODreviews
New York City, New York
Reviewed 17 November 2014

The hotel has recently been renovated, and shows. Clean, comfortable room, fantastic shower and very quiet. Convenient to DC, the Crystal City Metro station is around the corner. The reason for my visit was a brief vacation as a treat for my birthday. The staff were friendly and helpful, particularly Ranjit. He let us check in a little early and...

2Thank DY_NYC
Reviewed 16 November 2014

This hotel was the old Sheraton, so don't be confused as I was. I went to the wrong Westin initially! The hotel has been refreshed, the staff is friendly, the metro is close and convenient. I was at a conference so the food was typical banquet food. The bar is nice. There is construction across the street right now, so...

1Thank MDFoodies
Wilmington, Delaware
Reviewed 15 November 2014

The hotel was not built as a Westin. The rooms were nice. The stay was quiet. Staff was very helpful. The restaurant had delicious dinner options at reasonable prices. Shuttle to the airport was on time with good help. The parking garage is underneath and quite expensive. I needed to leave my car there for less than an hour and...

2Thank Perryville_John
Reviewed 13 November 2014

At first glance from the outside I did not have high hopes. Once inside I was surprised by how nice, clean and modern the place was, they even charged my iphone! Great views and very close to the metro. However what made this particular hotel stand out for me was the excellent service from everyone. In particular Pedro who greeted...

2Thank Charmed283
WestinCC, Manager at The Westin Crystal City, responded to this review

Thank you so much for taking the time to write this fantastic review about The Westin Crystal City. I thank you for your lovely sentiments about our facilities and staff, I will be sure to share your comments with the hotel team. We look forward to your return and welcoming you back on your next visit to The Westin Crystal...

Minneapolis, Minnesota
Reviewed 13 November 2014

This is my second stay at the Westin Crystal City. Although it is not in the heart of DC it is still in a very convenient location for sightseeing. It feels a little more suburban in Crystal City yet there are still decent restaurants and shops and the hotel is one block away from the metro meaning easy access to...

1Thank nmmelancon

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  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Dry Cleaning
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just minutes from Washington D.C., The Westin Crystal City boasts convenient access to the area via the adjacent Crystal City Metro Station. Nearby are popular museums and monuments, and Ronald Reagan Washington National Airport (DCA) is a mile away. Between meetings or sightseeing escapades, enjoy uplifting downtime in the comfortable ambiance of any of our 218 well-appointed guest rooms. Sleep well amid the plush layers of the Heavenly® Bed and renew with upscale amenities in the Heavenly® Bath. ... more   less 

Additional Information about The Westin Crystal City

Address: 1800 Jefferson Davis Hwy, Arlington, VA 22202-3506 (Formerly Sheraton Crystal City Hotel)
Region: United States > Virginia > Arlington
Price Range: $148 - $559 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Crystal City 4*
Number of rooms: 220
Reservation Options:
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Also Known As:
Sheraton Arlington
Arlington Sheraton
Hotel Style:
#3 Luxury Hotel in Arlington
#6 Green Hotel in Arlington
#10 Business Hotel in Arlington
#11 Romantic Hotel in Arlington
#15 Family Hotel in Arlington
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Crystal City staff and other travellers.
24 questions
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11 months ago
over a year ago
Chattanooga, Tennessee

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Questions? Get answers from The Westin Crystal City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid 3rd floor rear facing rooms”
705kevink, 15 Apr 2017 | Read review
“high up rooms great view”
isabelgW6790JJ, 7 Feb 2017 | Read review
“Quieter rooms are on the higher flooors”
nrlatt, 16 Jan 2017 | Read review
“Get as high a floor as you can to avoid street noise.”
henryc949, 5 Jan 2017 | Read review
“Make sure air and heat works”
troyi205, 28 Dec 2016 | Read review
5 of 5