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DoubleTree by Hilton - Washington DC - Crystal City

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Traveller (518)
Room & Suite (267)
Dining (21)
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Overview
  • Excellent39%
  • Very good31%
  • Average17%
  • Poor8%
  • Terrible5%
Travellers talk about
“double tree”(177 reviews)
“north tower”(131 reviews)
AMENITIES
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Additional information
Offers from DoubleTree by Hilton - Washington DC - Crystal City
Special Offer: Double Points, Every Stay
Hotel deals
Offers from DoubleTree by Hilton - Washington DC - Crystal City
Special Offer: Double Points, Every Stay
Hotel deals
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Nearby
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Reviews (3,072)
There are newer reviews for DoubleTree by Hilton - Washington DC - Crystal City
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1,102
922
536
254
156
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All reviewsdouble treenorth towerrevolving restaurantskydome restaurantcrystal citywarm cookieslobby barpentagon city metrowhole foodsself parkingbreakfast buffetwashington dcfree shuttleshopping mallshuttle servicereagan airportfitness center
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21 - 25 of 2,970 reviews
Reviewed 4 weeks ago

Initially, we had several mis-steps: We were very unhappy to discover that the pool is only open from 6:00 - 10:00 pm every day (with no mention of that on the website); we had to chase down housekeeping for towels and soaps upon arriving at...More

Thank joanne672018
Response from Kevin_Feldman, Manager at DoubleTree by Hilton - Washington DC - Crystal CityResponded 4 weeks ago

Thank you for sharing a review Joanne. The pool is open 6pm - 10pm on weekdays until Memorial Day. On weekends and all days after Memorial Day, the pool is open 10am - 10pm. Thank you for pointing out it is not on the website...More

Reviewed 4 weeks ago

We flew into DCA and caught the shuttle to the hotel. It was quick, easy, clean and shuttle operator was very helpful. We were able to check into room early. Although this is a big hotel it was easy to access room. We never had...More

Review collected in partnership with DoubleTree by Hilton
Thank faithlavin
Response from Kevin_Feldman, Manager at DoubleTree by Hilton - Washington DC - Crystal CityResponded 4 weeks ago

Thank you for writing a review. I am glad you found the shuttle service to your liking and that we could check you in early. Our elevators move fast and with 3 or 4 in a tower, wait times are minimal. Lunch is typically slower...More

Reviewed 4 weeks ago via mobile

“What do you do when you find the previous guest’s dirty clothes (2 hoodies, shorts and panties),in the closet of your clean guest room?” Well, you pick them up with a hand towel, put them in the laundry bag (in the closet) and take them...More

Thank TravelinTodd
Response from Kevin_Feldman, Manager at DoubleTree by Hilton - Washington DC - Crystal CityResponded 4 weeks ago

Thank you Travelin Todd for the review. It is never acceptable for any guest to find belongings from a previous guest in the room and I truly am sorry this occurred. While the front desk team was surly surprised as this rarely happens, the response...More

Reviewed 5 weeks ago

The group sales team (especially Brittany!!) was wonderful! The Doubletree staff was so helpful and accommodating during our Spring Break trip for our high school band. As the tour coordinator, I was extremely pleased with the level of customer service and the attitude of the...More

Thank MadHatterTravelGroup
Response from Kevin_Feldman, Manager at DoubleTree by Hilton - Washington DC - Crystal CityResponded 4 weeks ago

Thank you for sharing your experience. Brittany is wonderful, we agree! I know she will be thrilled to read your comment. It is nice to read that your group had an excellent experience. We have the pleasure of welcoming so many student groups and understand...More

Reviewed 18 April 2018

Overall this property was great. There was a little mix up when I checked in. I booked a 2 bed standard and they put me in a king with a pull out sofa. When I called the front desk to get my room changed, they...More

Thank eunice0929
Response from Kevin_Feldman, Manager at DoubleTree by Hilton - Washington DC - Crystal CityResponded 4 weeks ago

Thank you for posting a review Eunice. It is nice to read that you enjoyed your stay. In looking at the reservation history, it does show that king bed was reserved, not a double bed. If your email confirmation shows differently, please advise as I...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
USD 119 - USD 391 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Family Hotel in Arlington
#21 Business Hotel in Arlington
#23 Romantic Hotel in Arlington
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 119 - USD 391 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Family Hotel in Arlington
#21 Business Hotel in Arlington
#23 Romantic Hotel in Arlington
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (518)
Room & Suite (267)
Dining (21)
Pool & Beach (1)
Business Centre & Event Rooms (6)
Family and Play Areas (1)
Questions & Answers
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LGBATMAZ
2 April 2018|
AnswerShow all 2 answers
Response from Jennadair12 | Reviewed this property |
The rooms I stayed in had the regular room. But recommend calling. The hotel is beautiful.
0
Votes
gablekm
20 March 2018|
AnswerShow all 2 answers
Response from dutchgirlbarb | Reviewed this property |
Yes they have coin laundry!😊
1
Vote
Room Tips
"Use as your stating point for all your surrounding trips, call it Washington Mall, Arlington, CrystalCity or..."
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"Washington, DC View rooms"
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"Not worth the money"
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"Ask for a room with a view of the Washington Monument."
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