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Hilton Crystal City at Washington Reagan National Airport

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Hilton Crystal City at Washington Reagan National Airport
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826 Reviews from our TripAdvisor Community

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Showing 800: English reviews
Howell, New Jersey
Reviewed 3 days ago NEW

I found this Hilton to be satisfactory for my needs. I stayed on Friday evening, 1/13/17. My Hilton Honors Diamond status was recognized at check-in and check-out, and both experiences were friendly and quick. The hotel is under slight renovations, and I was warned about possible noise during non-sleeping hours, for which I would not be there anyhow. There was...

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Helpful?
Thank Kevin K
Pittsburg, California
Reviewed 4 days ago NEW

My room was OK, but they did not stock the shampoo or coffee. I had to go down stairs for coffee and no shampoo on check in. Door made load rattling when other doors were closed or opened. They also ran out of the beer I was drinking and had no stocked the next day. Breakfast buffet food was not...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank old48chevy
Harold B, General Manager at Hilton Crystal City at Washington Reagan National Airport, responded to this review

Dear old48chevy: Thank you for the post on your recent stay with us. We do value the feedback we receive from our guests. I certainly apologize for the lack of attention to detail you experienced. I can assure you this is not typical of the Hilton. Be sure I will share your comments with our team, as the entire group...

Richmond, Virginia
Reviewed 2 weeks ago

My husband and I celebrated our anniversary and we had a great time. It was the best one in that we have celebrated. Would stay here again. The only thing I would change would be the staff and their attention to our room needs, but other than that it was great.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank D2091VRgregoryb
Harold B, General Manager at Hilton Crystal City at Washington Reagan National Airport, responded to this review

Dear D2091VRgregoryb: Thank you for your post on your recent visit to the Hilton Crystal City. I was pleased to read you enjoyed your visit for New Years Eve at the hotel. We are very appreciative to be able to host this great group every year during the holiday. It means quite a bit to our entire team. Thank you...

Reviewed 2 weeks ago

Hotel staff need to look into this situation, revamp the hotel, fix the staffing problem and attempt to work on it's overall appearance. If the hotel and or any floor is under construction, guests need to know this prior to their arrival period.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Y5743FNveronicac
Harold B, General Manager at Hilton Crystal City at Washington Reagan National Airport, responded to this review

Dear Y5743FNveronicac, Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback, and we’re very sorry you were unhappy with the condition of your guest room. Guest feedback is incredibly important to us. We are taking your comments into consideration as we take the steps necessary to make it...

Roanoke, Virginia
Reviewed 2 weeks ago

We needed a one night stay before Thanksgiving near DCA. I got the Hilton for a very good price (I think it was almost empty). Shuttle service from the airport was quick and easy. The desk clerk was extremely nice and put us in an upgraded room. It was spacious and comfortable. There was a breakfast buffet, which was very...

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Thank hbhakh
Maryland
Reviewed 3 weeks ago

I reserved(confirmed) a king corner room at this hotel back in November for a December 30th arrival. So I get my reminder arrival email the other day and they have me in a regular king room. I called the hotel today and the front desk tells me that all king corner rooms are under construction. Hmm? So they couldn't tell...

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Helpful?
Thank Big_D2U
Harold B, General Manager at Hilton Crystal City at Washington Reagan National Airport, responded to this review

Dear Big_D2U, Thank you for your review. I apologize that you were not happy with your room assignment during your recent trip. We strive to accommodate all reservations but occasionally cannot meet every room request. We hope you will consider giving us a second chance if you return to the area. Best regards, Harold Bassler General Manager

Jacksonville, Florida
Reviewed 3 weeks ago via mobile

Stayed a few weeks ago for a short trip. Very convenient location for both the metro yellow line and the airport. Good size room and very clean. Morning staff went out of their way to be friendly and helpful - evening staff not as much. Would definitely consider when in the area again!

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Helpful?
Thank JohnroFlorida
Harold B, General Manager at Hilton Crystal City at Washington Reagan National Airport, responded to this review

Dear JohnroFlorida: Thank you for the very nice post on your recent stay at the Hilton Crystal City. We value the feedback we receive from our guests. Be sure I will share your comments with our entire team. Thank you again and we hope to see you in the very near future. Safe travels, Harold Bassler General Manager

Missoula, Montana
Reviewed 4 weeks ago via mobile

I like this hotel as you are positioned very close to shopping, great eateries, business meeting environments, walking fun, DCA flights, and nature hikes. Guest rooms and the hotel interior are lovely. Hilton rules the world of travel in the best way and understands the needs of travelers.

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Helpful?
Thank elaine s
Birmingham, United States
Reviewed 4 December 2016

I usually count on the Hilton name for quality, but this particular hotel defied that expectation. I can live with worn carpeting, worn bathroom fixtures and even soiled furniture in the lobbies (all of which were present in this hotel). However, the extreme noise factor in the morning when construction workers started their day was intolerable. I was told by...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank peterkV5591EQ
Harold B, General Manager at Hilton Crystal City at Washington Reagan National Airport, responded to this review

Dear peterkV5591EQ, We’re sorry we didn’t provide the quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the issues encountered and we’re working with our team to ensure the situations don’t happen again. If you return to our area, we hope you’ll stay with us again and give us an opportunity to...

Dayton, Ohio
Reviewed 2 December 2016 via mobile

Every other Tuesday the Hilton Crystal City has a manager's reception that is equivalent to a buffet. See the attached pics for some of the spread. They are doing some remodeling on the 11th floor so I would ask for something on a lower floor. The executive lounge also has a great breakfast and evening reception. I highly recommend this...

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Helpful?
Thank MisterJustice
Harold B, General Manager at Hilton Crystal City at Washington Reagan National Airport, responded to this review

Dear MisterJustice: Thank you for the great post on your recent stay with us. It is obvious you are very loyal to our hotel, and we very much appreciate that. We do host a reception every other week (sometimes off a little due to holidays) and enjoy the opportunity to meet our guests. Thank you again for your loyalty and...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Adjacent to Reagan National Airport (DCA), the Hilton Crystal City at Washington Reagan National Airport hotel is 10 minutes from downtown Washington DC in Arlington, VA. Nearby Crystal City Metro station is your best bet to visit National Monuments, Government Agencies and Museums. ... more   less 

Additional Information about Hilton Crystal City at Washington Reagan National Airport

Address: 2399 Jefferson Davis Hwy, Arlington, VA 22202-3813
Region: United States > Virginia > Arlington
Price Range: $148 - $558 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Crystal City at Washington Reagan National Airport 3.5*
Number of rooms: 379
Reservation Options:
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Also Known As:
Hilton Crystal City At Washington Reagan National Airport Hotel Arlington
Hilton Hotel Arlington
Hilton Arlington
Arlington Hilton
Hotel Style:
#17 Business Hotel in Arlington
#25 Family Hotel in Arlington
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Crystal City at Washington Reagan National Airport staff and other travellers.
17 questions
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Questions? Get answers from Hilton Crystal City at Washington Reagan National Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My room faced away from Jefferson Davis Highway, which resulted in more quiet. No airport noise.”
 of 5 bubbles kevink650, 15 Jan 2017 | Read review
“Call the hotel directly after you book online”
 of 5 bubbles Big_D2U, 28 Dec 2016 | Read review
“One where there is no renovation near by,”
 of 5 bubbles DennisM225, 29 Nov 2016 | Read review
“Lower floor to minimize renovation noise.”
 of 5 bubbles FoxTravelers, 22 Nov 2016 | Read review
“King corner room is my favorite”
 of 5 bubbles acoach, 16 Nov 2016 | Read review
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