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Crowne Plaza Hotel Old Town Alexandria

735 reviews
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Traveller (154)
Room & Suite (112)
Dining (5)
Overview
  • Excellent22%
  • Very good38%
  • Average25%
  • Poor10%
  • Terrible5%
Travellers talk about
“potomac river”(48 reviews)
“king street”(100 reviews)
“old town”(140 reviews)
Free Wifi
Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Free Airport Transportation
Room Service
3.5 Star Hotel
All hotel details
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Reviews (735)Write a Review
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186
78
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All reviewspotomac riverking streetold towngastro pubextra perksreagan airportfree shuttlebraddock roadfront desk staffseveral blocksblock walkroom was largeshuttle servicehotel shuttlehotel restaurantparking feedc area
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221 - 225 of 713 reviews
Reviewed 13 July 2015

From the check in to check out, this hotel was not up to par. Front desk staff very unfriendly, I was given free wi-if as a reward for being a gold points member, wi-fi never worked and the staff said just read your instructions, never...More

Thank saylors
Response from Hotel S, General Manager at Crowne Plaza Hotel Old Town AlexandriaResponded 17 July 2015

Dear Saylors, Thank you for you feedback and comments on your experience at our hotel. Your experience is important to us. We strive towards the goal that each guest has a great overall experience. We regret we did not obtain that goal in your instance....More

Reviewed 9 July 2015

I stayed 2 nights at the end of May. Based on the first night, I'd give the hotel 3 stars, it's a pretty average hotel in a good location - clean rooms and comfy beds. It wasn't impressive but was the value I had expected....More

2  Thank Kammi S
Response from Hotel S, General Manager at Crowne Plaza Hotel Old Town AlexandriaResponded 17 July 2015

Dear Kammi S, Thank you for your review of your recent stay with us. Your experience is important to us. We regret hearing that our friendly service was not a part of your experience. We train our staff to exceed our guest's expectations and it...More

Reviewed 7 July 2015

comfortable beds and nice hotel. Buffet breakfast, only bother if you're hungry, else pop over to cafe opposite. Wonderful location, the old town is so nice and an even walk away where you will find lots of restaurants, harbour and shops. Excellent supermarket round the...More

Thank hammeretteWelling
Response from Hotel S, General Manager at Crowne Plaza Hotel Old Town AlexandriaResponded 8 July 2015

Dear hammeretteWelling, Thank you for your review of your recent stay. It was our pleasure to serve you. It is our goal that each guest would have a great overall experience that exceeded your expectations. We apologize we did not meet the standard of service...More

Reviewed 3 July 2015 via mobile

Checked in for 4 nights on rewards for golf trip. Great checkin and good bar which we used. after 2 nights moved to a friends house and got the 2 nights points back, great staff and hotel is well located. Would return again. The best...More

Thank Peter T
Response from Hotel S, General Manager at Crowne Plaza Hotel Old Town AlexandriaResponded 8 July 2015

Dear Peter T, Thank you so much, for your comment we always look forward to hearing from our guest on where we can improve. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to...More

Reviewed 1 July 2015

Room was comfortable and had everything I needed. Lovely view of the Potomoc. Quiet location but walking distance to shops and restaurants. There is also a shuttle to the tourist area and the airport (National). Very nice park with walking/jogging trails across the street. No...More

Thank frauduck
Response from Hotel S, General Manager at Crowne Plaza Hotel Old Town AlexandriaResponded 8 July 2015

Dear frauduck, Thank you for taking the time to write your review following your recent stay. It is our pleasure to serve you. We're really happy to know you had a wonderful experience that exceeded your expectations. We are glad you found the rooms to...More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Self-Serve Laundry
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Details
Price range
USD 96 - USD 247 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 96 - USD 247 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (154)
Room & Suite (112)
Dining (5)
Business Centre & Event Rooms (4)
Questions & Answers
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jjmom
6 November 2017|
AnswerShow all 6 answers
Response from 1-mmb | Reviewed this property |
Limited street parking and aggressive enforcement.
1
Vote
Ydnim888
11 July 2017|
AnswerShow all 3 answers
Response from Joseph S | Reviewed this property |
Unsure
0
Votes
badbacktraveler
27 May 2017|
AnswerShow all 6 answers
Response from ur2punny | Reviewed this property |
I believe there was a coffee maker, but I think it was a Keurig type for individual cups....No there is not a minibar in the room. There are vending machines and a little store, but outside of the hotel are stores and... More
1
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Room Tips
"River views are nice"
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"Ask for a room with a river view"
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"Higher up has best water view"
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"Ask for the highest floor possible for a better river view."
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