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Residence Inn Alexandria Old Town South at Carlyle

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Residence Inn Alexandria Old Town South at Carlyle
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451 Reviews from our TripAdvisor Community

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Showing 445: English reviews
Juneau, Alaska
Reviewed 29 September 2016 via mobile

I woke up thins morning and realized this was probably one of the most quiet hotels I have been in, in a long while. I didn't hear neighboring rooms or hallway noise. Perfect for me. The staff was fantastic. Check in was super smooth and I really appreciated the recommendations from the desk staff. The room was a typical Residence...

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Helpful?
Thank homeinseak
Cory G, General Manager at Residence Inn Alexandria Old Town South at Carlyle, responded to this review

Dear homeinseak, I am glad you enjoyed our very quiet rooms. Much of the quiet you experienced is courtesy of our state of the art airport grade sound proof windows we have installed. We are all looking forward to our upcoming renovation and I look forward to hearing how you like our improved rooms when we’re finished. Once again thank...

Georgia
Reviewed 28 September 2016

Very disappointing property. My room was musty and had a very bad odor. It smelled like a cat had stayed in the room recently. The couch was dirty as well. I am also very disappointed in the front desk staff. I have a problem with my bill and no one cared or would try to fix the problem. I was...

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Helpful?
1Thank STGeorgia
Cory G, General Manager at Residence Inn Alexandria Old Town South at Carlyle, responded to this review

Dear STGeorgia, please accept my profound apologies for the anomalistic experience you encountered at my hotel. In addition to my apologies I also owe you a lot of gratitude for taking the time and effort to communicate to me this very important information. Thanks to your generosity I am now fortified with critical knowledge that enables me the opportunity to...

Rochester, United States
Reviewed 26 September 2016

I stayed at this hotel for 2 nights with AAA-discounted rate (great value) while attending a meeting at the nearby more expensive Westin Alexandria hotel (5 min walk away). Hotel is 20 min walk from the King Street metro station (blue and yellow lines), and room check-in took only 10 min (including wait time). The king-bed room was spacious, clean,...

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Helpful?
1Thank Joseph Y
Cory G, General Manager at Residence Inn Alexandria Old Town South at Carlyle, responded to this review

Dear Joseph Y, thank you for all of the great compliments you wrote regarding my hotel and staff. I am delighted that you appreciated the tremendous value we provide with all of our complimentary offerings. So many people love our elaborate free breakfast and close proximity to the metro station. Once again thank you and I look forward to seeing...

Huntsville, Alabama
Reviewed 21 September 2016 via mobile

As much as I love the team that runs this hotel, I am going to have to find a new hotel for my trips to DC. This hotel is 8 years old (it opened in November, 2008) and it is now time for a renovation. Due to the hotel being booked up, I got the icky/sticky room. Furniture was so...

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Helpful?
Thank anonymous196307
Cory G, General Manager at Residence Inn Alexandria Old Town South at Carlyle, responded to this review

Dear anonymous196307, thank you for sharing your experience with me. These final weeks leading up to a renovation are always the toughest and I deeply apologize for the condition of the room that you stayed in. Our scheduled renovation in November cannot come soon enough and when the renovation is completed our rooms will be brand new and stunning! I...

Reviewed 12 September 2016 via mobile

Great facility, pleasant staff and nice amenities. Very quiet even when filled to capacity. Within walking distance of Carlyle Square and provides shuttle service to Old Towne. Full breakfast buffet provides a great start to the day. The suites are all set for kitchen use if desired and they even offer grocery delivery as well as dry cleaning/laundry services. A...

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Helpful?
Thank Leigh M
Cory G, General Manager at Residence Inn Alexandria Old Town South at Carlyle, responded to this review

Dear Leigh M, thank you for the great comments regarding my hotel and staff. We are very fortunate to be located in such a great location in Carlye and close to the metro station. I am glad you enjoyed all of our amenities and I am proud of my staff for delivering you the service you received. Once again thank...

Phoenix
Reviewed 3 September 2016

I was terribly disappointed from the time I entered the hotel. This may sound like a litany of problems, and it is, but I'm not sure why the standards have fallen so much at a Marriott. I went to my initial room, when opened the door it was apparent that it a dog had peed in the room and it...

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Helpful?
Thank MichaelTreaveler
Cory G, General Manager at Residence Inn Alexandria Old Town South at Carlyle, responded to this review

Dear Michael Treaveler, please accept my apologies for all of the issues you encountered during your stay. I am making your feedback my number one priority to correct and remedy everything. In November we are commencing a complete room renovation which includes replacing all of the furniture with brand new furniture. I hope that once the renovation is finished that...

Seattle WA
Reviewed 1 September 2016

I stayed a month at Residence Inn Alexandria Old Town South at Carlyle and the guests, service, breakfast and staff were great. If you ever have to stay somewhere for awhile you know you get to see it all. I did and the Residence Inn Alexandria Old Town South at Carlyle was as good as it gets. Very helpful. I...

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Helpful?
Thank Capetownrio
Cory G, General Manager at Residence Inn Alexandria Old Town South at Carlyle, responded to this review

Dear Capetownrio, thank you for all of the compliments regarding my hotel property and staff. I appreciate the good endorsement. Soon we will be doing a renovation in all of our guest rooms of which I hope you can return to experience. I will be sure to praise my staff for all of the great service they provided you. Once...

Greenwich, Connecticut
Reviewed 9 August 2016

Sure, the room was spotless, and the bed was comfortable. Yes, the breakfast buffet was bountiful. Of course, the location was close to the Metro, and the free shuttle (within a 2 mile radius) made life easy. The real key to this hotel's success is the staff. Everyone, and I do mean everyone, was friendly and helpful, often going above...

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Helpful?
Thank BobLeblaw
Cory G, General Manager at Residence Inn Alexandria Old Town South at Carlyle, responded to this review

Dear BobLeblaw, thank you very much for the glowing review you gave about my hotel and staff. I am very proud of my team for succeeding in delivering you such good customer service. It also gives me great pleasure when we grow our family members of repeat travelers (such as yourself) who make my hotel their first choice when visiting...

Alexandria, Virginia
Reviewed 29 July 2016 via mobile

This is quite possibly one of the worst hotels I've ever stayed in. First off, parking is $20 a day, which is a decent price...especially in the Old Town area. The problem is their parking garage gets filled up and those who have paid for hotel parking are out of luck. When we brought this up to the front desk,...

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Helpful?
1Thank Brandon S
Cory G, General Manager at Residence Inn Alexandria Old Town South at Carlyle, responded to this review

Dear Brandon S, please accept my profuse apologies for how my staff handle your parking and ATM concerns. Thanks to your generosity of time and effort to write me this very valuable feedback, I am now in possession of essential information that will enable me the opportunity to correct it so that it doesn’t repeat to another customer in the...

Reviewed 29 July 2016

Our room was clean, and ready when we arrived. I asked for an early check-in. Once we made it to our room, it gave us a chance for my grandkids and I to sit down for a snack. There is a Panera Bread down the street, and many other restaurants in the area. Also a movie theater.

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Helpful?
Thank S M
Cory G, General Manager at Residence Inn Alexandria Old Town South at Carlyle, responded to this review

Dear S M, Thank you for sharing your hotel stay experience with me. I am glad that you enjoyed our great location of being in walking distance to so many food and retail destinations. Once again thank you and I look forward to seeing you again when you return.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
Located in the growing Carlyle neighborhood just outside of historic Old Town Alexandria, Residence Inn Alexandria Old Town South at Carlyle provides the perfect accommodations for corporate and leisure travelers visiting the Washington, D.C. Area. This 15 floor hotel features 181 studio, one- and two- bedroom suites including complimentary Internet access and fully-equipped kitchens. Additional on-property amenities include 1,025 sq. Ft. Of meeting space, state-of-the-art fitness center, 24-hour market, complimentary WiFi in rooms and public areas, and business center with print, copy, scan, and fax services. Along with well-appointed accommodations, guests enjoy complimentary daily hot breakfast and evening social hours (Monday-Wednesday, 6:00pm to 7:30pm). Ideal for extended stays, guest laundry facilities and pet-friendly rooms are available. This Alexandria, VA hotel is conveniently located near two Metro stations, offering easy access to key area businesses and leading downtown Washington, DC destinations. The hotel provides complimentary shuttle service to the Metro and Old Town Alexandria. ... more   less 

Additional Information about Residence Inn Alexandria Old Town South at Carlyle

Address: 2345 Mill Rd, Alexandria, VA 22314-4608
Region: United States > Virginia > Alexandria > Eisenhower East
Price Range: $195 - $408 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Alexandria Old Town South at Carlyle 3*
Number of rooms: 181
Reservation Options:
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Also Known As:
Residence Inn Alexandria Old Town South At Carlyle Hotel Alexandria
Hotel Style:
#3 Business Hotel in Alexandria
#10 Family Hotel in Alexandria
#17 Romantic Hotel in Alexandria
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Alexandria Old Town South at Carlyle staff and other travellers.
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Questions? Get answers from Residence Inn Alexandria Old Town South at Carlyle staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Hotel has excellent windows so even rooms overlooking the train track at quiet.”
rosied8181, 8 Apr 2017 | Read review
“Find another hotel.”
michaelcT8154VK, 6 Mar 2017 | Read review
“away from elevators - ask for a high floor so you can get a view - corner rooms have amazing windows”
greatwinelady, 28 Feb 2017 | Read review
“You can hear the trains going past on one side of hotel.”
STGeorgia, 28 Sep 2016 | Read review
“Make sure to determine if they have cleaned it after dog has been there.”
MichaelTreaveler, 2 Sep 2016 | Read review
5 of 5