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Residence Inn Alexandria Old Town South at Carlyle

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Residence Inn Alexandria Old Town South at Carlyle
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445 Reviews from our TripAdvisor Community

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There are newer reviews for Residence Inn Alexandria Old Town South at Carlyle
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Showing 439: English reviews
Reviewed 13 November 2014

Guest Service Manager Nicole Freeman and Sales/Marketing Reps Sade Asaya and Cassandra located at Marriott Residence Inn, 2345 Mill Road, Alexandria, VA 22314, provided me and my guest the best customer service I've ever experienced! I checked-in on 31 Oct 2014 (my birthday) and checked-out on 2 Nov 2014. Their collective personalities made me feel welcomed, special, and safe; and...

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Helpful?
Thank Linnea E
Cory G, General Manager at Residence Inn Alexandria Old Town South at Carlyle, responded to this review

Dear Linnea E, thank you for such a resounding review of my hotel and staff. It is absolutely delightful to learn whenever my staff delivers such excellence as they did with you and your guest. I am extremely proud of the entire team that delivered this experience to you, and I look forward to sharing your compliments with them. Once...

Philadelphia, Pennsylvania
Reviewed 12 November 2014

The hotel was nice. Our 15th floor corner room was a decent size. The breakfast was standard - make-your-own-waffles, eggs, b'fast meat, oatmeal, etc. Although this hotel has "Old Town" in its name (and may be within the actual town limits), it was pretty far to get to the touristy area. Thankfully the free shuttle accommodated us there and back...

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Helpful?
Thank The_Twit
Cory G, General Manager at Residence Inn Alexandria Old Town South at Carlyle, responded to this review

Thank you for staying with us during your visit here in Old Town. I see that you had one of the best rooms in the house, I am glad that you enjoyed it. I will be sure to pass on your compliments to our Chef of whom takes great pride in the added offerings she puts out every day that...

Pueblo, Colorado
Reviewed 4 November 2014

I have been staying regularly at this property for over 4 months. In fact, I spend more nights out of the year at a Marriott property than I do at my own home. But out of all my stays this year, the hotel staff at this locations were the very best!!! The staff at the front desk and the lounge...

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Helpful?
Thank Garrison O
Cory G, General Manager at Residence Inn Alexandria Old Town South at Carlyle, responded to this review

I agree with you! It is indeed all about the people! I am the most fortunate General Manager to have such an incredible staff as you so eloquently described in your post. There are few higher compliments than the word “exceptional” and it brings me tremendous pride of my team to have accomplished that level of service with you. I...

Reviewed 2 November 2014

I travel often for work, and when I am going to be at a location for a long time I like to find a hotel and hotel community that feels like family. I have found that at the Residence Inn Alexandria. From the first time I stayed there they treated me with respect and were extremely helpful with getting situated...

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Helpful?
Thank Damian R
Cory G, General Manager at Residence Inn Alexandria Old Town South at Carlyle, responded to this review

Dear Damian R, It is absolutely delightful to me when we add a new family member to our growing extended family here at the Residence Inn Carlyle. Thank you so much for all of your wonderful feedback. As of recent we have upgraded the quality of our complimentary meal periods and our internet bandwidth to be the best in town!...

Reviewed 26 October 2014

I utilized the Carlyle as a work rsidence from June through October. During this time, I was treated with the utmost courtesy, warmth and concern by each and every employee from the Front Desk folks to the Maintenance Personnel. Every request or concern was addressed promptly and efficiently and I was truly made to feel like I was an honored...

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1Thank Peter M
Cory G, General Manager at Residence Inn Alexandria Old Town South at Carlyle, responded to this review

Dear Flyindiver, thank you so much for all of the wonderful comments you wrote regarding your experience at my hotel. I can never express enough how rewarding it is when my staff leaves an impression on a guest in the manner as you described in your post. About that cake … did it have brown frosting with yellow font? I...

The Woodlands, Texas
Reviewed 23 October 2014 via mobile

While not really in the heart of old Town, this hotel lies in what seems like the business district of Alexandria - a very nice and safe area. The services of the hotel were nice, especially the nightly shuttle rides to and from old down. The room was nice, and the staff were very accommodating. Would stay here again.

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Helpful?
1Thank RBryson9
Cory G, General Manager at Residence Inn Alexandria Old Town South at Carlyle, responded to this review

Thank you for the great endorsement of my hotel. Our area is multifaceted and is also touristy with easy access to restaurants, the movie theater, the metro, and many other popular destination spots. I look forward to sharing your feedback with my staff. Welcome to the growing club of travelers that are choosing to return here again. Once again thank...

Reviewed 21 October 2014

I stayed at the Residence Inn from August 3rd to the 15th. During this stay my $400 headphones were taken from my nightstand. When I noticed they were missing I informed the front desk. I find it very disturbing that the hotel management claims a “formal” report was filed. What they failed to mention was that a man came to...

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7Thank Jackie G
Miami, Florida
Reviewed 21 October 2014

I stayed in this hotel since I was attending a USPTO course. My stay in this hotel was amazing, the staff is great, the complimentary breakfast was just perfect. I had a Studio, 1 King, Sofa bed room, the room was big, good decoration, king bed was amazing to sleep. full size kitchen, living room with sofa bed. If you...

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Helpful?
Thank Ernest89
Cory G, General Manager at Residence Inn Alexandria Old Town South at Carlyle, responded to this review

Thank you for the “Great” comments regarding my hotel. I am delighted that my staff delivered you the amazing service that you described. We are very fortunate to have full size kitchens in all of our big rooms and I am glad that you enjoyed your stay. Thank you for recommend us and I look forward to seeing you again...

Fairfax, Virginia
Reviewed 17 October 2014

My company hosted a group of 16 people from China for 2 weeks. The staff at this Residence Inn were very helpful from the very beginning. The sales office considered all my requests for the group and worked on a comfortable rate per room per night, as well as worked out a deal for me to keep my car in...

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Helpful?
Thank Iulia G
Cory G, General Manager at Residence Inn Alexandria Old Town South at Carlyle, responded to this review

Thank you very much for providing us the opportunity to accommodate your group of 16 guests. We pride ourselves on providing the extra effort to earn business (such as the comfortable rate, and the extended parking you required). I am glad that you appreciated the service, and I am proud of my staff for their efforts. I look forward to...

Gibsonia, Pennsylvania
Reviewed 11 October 2014

My husband and I recently stayed at the Residence Inn in Old Town Alexandria for a long weekend. This hotel is very nice, clean, and the breakfast buffet was fresh every morning. Upon arrival, the check in process was smooth and the staff were friendly and extremely helpful. She answered all of our questions, provided maps, and explained how to...

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Helpful?
Thank Lucy3333
Cory G, General Manager at Residence Inn Alexandria Old Town South at Carlyle, responded to this review

Thank you for taking the time to provide me with such a great variety of feedback on my hotel. As smooth and extremely helpful the front desk was for you, I do regret that they were remiss in mentioning the easy few block walking access of many restaurant selections just a 5 minute walk from the hotel. Additionally, we do...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
Located in the growing Carlyle neighborhood just outside of historic Old Town Alexandria, Residence Inn Alexandria Old Town South at Carlyle provides the perfect accommodations for corporate and leisure travelers visiting the Washington, D.C. Area. This 15 floor hotel features 181 studio, one- and two- bedroom suites including complimentary Internet access and fully-equipped kitchens. Additional on-property amenities include 1,025 sq. Ft. Of meeting space, state-of-the-art fitness center, 24-hour market, complimentary WiFi in rooms and public areas, and business center with print, copy, scan, and fax services. Along with well-appointed accommodations, guests enjoy complimentary daily hot breakfast and evening social hours (Monday-Wednesday, 6:00pm to 7:30pm). Ideal for extended stays, guest laundry facilities and pet-friendly rooms are available. This Alexandria, VA hotel is conveniently located near two Metro stations, offering easy access to key area businesses and leading downtown Washington, DC destinations. The hotel provides complimentary shuttle service to the Metro and Old Town Alexandria. ... more   less 

Additional Information about Residence Inn Alexandria Old Town South at Carlyle

Address: 2345 Mill Road, Alexandria, VA 22314
Region: United States > Virginia > Alexandria > Eisenhower East
Price Range: $153 - $361 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Alexandria Old Town South at Carlyle 3*
Number of rooms: 181
Reservation Options:
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Also Known As:
Residence Inn Alexandria Old Town South At Carlyle Hotel Alexandria
Hotel Style:
#3 Business Hotel in Alexandria
#10 Family Hotel in Alexandria
#17 Romantic Hotel in Alexandria
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Alexandria Old Town South at Carlyle staff and other travellers.
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Questions? Get answers from Residence Inn Alexandria Old Town South at Carlyle staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You can hear the trains going past on one side of hotel.”
 of 5 bubbles STGeorgia, 28 Sep 2016 | Read review
“Make sure to determine if they have cleaned it after dog has been there.”
 of 5 bubbles MichaelTreaveler, 2 Sep 2016 | Read review
“limit the cleaning stuff - the cleaning products have an over powering the smell”
 of 5 bubbles Capetownrio, 31 Aug 2016 | Read review
“go to the top floors for best view!”
 of 5 bubbles lisadO1833HC, 13 Jul 2016 | Read review
“I recommend picking a room with a view of the water or rest of Alexandria.”
 of 5 bubbles C7001FSjoew, 2 Jul 2016 | Read review
5 of 5