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Crowne Plaza Austin

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#28 of 200 Hotels in Austin
Certificate of Excellence
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Crowne Plaza Austin
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1,183 Reviews from our TripAdvisor Community

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Showing 1,175: English reviews
Central City, Iowa
Reviewed 9 July 2015

We had a great stay here. The Concierge named Roy was amazing and so very helpful with all of our questions. He provided excellent directions and tips for getting around the city. He made our experience our first night here easy to get around to our destinations.

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Thank christina P
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your review. I'm very pleased Roy was able to provide assistance and suggestions to make your stay successful. We hope you will choose our hotel whenever you are in Austin. Randy Brunnemann General Manager

Louisville, Kentucky
Reviewed 8 July 2015

Only complaint? No microwave. Other than that clean and comfortable stay. Very nice staff. Awesome services all around. Waiter by the name of Solomon is on top of his game. Well mannered and keeps up with his tables under heavy traffic "impressive"! Staff is super cool. I stayed for 3 weeks at a time & every time was an excellent...

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Thank Kendrick M
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your review. I will pass on your comments to Solomon. He is indeed a solid performer and works hard at servicing our guests needs. I hope you will continue choosing the Crowne Plaza Austin. We all look forward to seeing you again soon! Randy Brunnemann General Manager

Chicago, Illinois
Reviewed 8 July 2015

I am giving this hotel 4 stars because of the service, not the rooms. I stayed here in early 2015 and again in June 2015. There is nothing special about the rooms. They are standard hotel chain rooms that are clean, but not immaculate. The bathroom is a little small compared to some other hotels I've been in - especially...

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Thank R W
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for taking the time to share your feedback about your recent stay with us. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. It is great to know you found our staff pleasant. Wanda is an excellent ambassador for us and her son...

Plano, Texas, USA
Reviewed 6 July 2015

I recently stayed for my niece's wedding held at this location on July 4th. DeAnna was a pleasure to work with and handled everything with grace during the rehearsal and the ceremony. Check-in was painless and I appreciated the upgrade. My room overlooked the pool and even though I didn't get a chance to enjoy it, it did look well...

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Thank Chumledo0
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for taking the time to share your feedback with us. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. It is great to know DeAnna and Wanda helped make your time with us successful. Once again, thank you for your thoughtful comments. We...

Houston, Texas
Reviewed 6 July 2015

Location is not far from downtown (about 15-20 min with traffic) but by a major highway intersection is probably not the best. Hotel rooms are ok, A/C is extremely noisy and room walls are paper thin, but the most annoying thing is probably a toilet with not enough room to swing a cat... However, decent pool (would be nice if...

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Thank DanielDP
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your candid comments. I can assure you we take your review seriously and we are continually working on ways to make our hotel the best. We hope you will visit us again. I can assure you we will find a way to meet your expectations. We hope to see you again very soon. Randy Brunnemann General Manager

Bryant, Arkansas
Reviewed 29 June 2015

Roy was an outstanding bellman/concierge. Really made us feel welcome and was willing to help us with all our needs. Very friendly. He was always available for our comfort and request. Great, great, great

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Thank Evelyn D
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for choosing our hotel. I am pleased Roy was able to make your stay successful. I will pass on your comments to him. Randy Brunnemann General Manager

Austin, Texas
Reviewed 28 June 2015 via mobile

The service from Rodrick Shaw was prompt and professional. We would return here in the future. The room was spaceous, clean, modern. Location was near several restaurants and stores which made it easy to gind anything needed.

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Thank 1969andrey
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your review of our hotel and your kind words about Rodrick. We hope you will continue choosing the Crowne Plaza Austin and we look forward to your next stay with us. Randy Brunnemann General Manager

Reviewed 19 June 2015

The staff at the Crowne Plaza go above and beyond to make sure that their guests are well cared for. I would like to mention Wanda, especially, the hostess in the Executive Lounge, who is so kind, friendly, and hard-working and ensured that I had a pleasant stay. The hotel is conveniently located, clean, and well kept. It is not...

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Thank Haley S
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for sharing your comments. We appreciate your comments about Wanda. She is indeed a pleasure. I am very glad you had an excellent stay and we look forward to serving you again. Thank you for your review and your praise. Randy Brunnemann General Manager

Reviewed 18 June 2015 via mobile

This hotel was extremely accomodating. When the weather caused us to have to stay another night they were able to move things around and make sure we were all taken care of. Ryan was very courteous and helpful. I do a lot of business in Austin and I will definitely be back!

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Thank baileydeane
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you so much for your comments in regards to your stay. We take great pride in meeting all our guests expectations and we hope that you will consider us for your next visit to Austin. Randy Brunnemann General Managers

Houston, Texas
Reviewed 16 June 2015

I've been visiting Austin several times a year for many years and I always enjoying staying at the Crowne Plaza Austin. It's a quick trip downtown conveniently located at 290-I35. This last trip, June 2015, Penny at the front desk was great in helping my late night check-in and a room change request. The Crowne Plaza Austin has never let...

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Thank filmhouston
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for sharing your comments. We appreciate your loyalty and we are all pleased to hear that you had an excellent stay. I will share your praise with Penny and the rest of our staff. Randy Brunnemann General Manager.

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Conveniently located at the Crossroads of the Capitol City minutes from Downtown Austin and the Texas State Capitol, guests appreciate our dedication in ensuring each stay is enjoyable. Our convenient central location at I-35 & Hwy 290 provides easy access to the area s top corporate centers & major attractions. Super Shuttle offers transportation to Austin-Bergstrom International Airport (AUS). Relax in one of 293 newly renovated guest rooms featuring the Crowne Plaza Sleep Advantage . The executive floor, with private elevator key access, offers upgraded amenities and an executive lounge serving breakfast, and beer & wine each weekday. Complimentary wireless high-speed Internet in all guest rooms, lobby, and business center make it easy to catch up on those last minute e-mails. Workouts in the fitness center are convenient with 24-hour guest key access, and afterwards enjoy a refreshing dip in our outdoor pool or Jacuzzi. Guests enjoy breakfast, lunch, and dinner at Crossroads Grille, and then also enjoy your favorite beverage in Crossroads Lounge. With one of the largest ballrooms in the area, the Crowne Plaza is The Place to Meet offering 12,000 square feet of event space. Area Businesses: Dell, Applied Materials, Samsung, Dell Children s Hospital, IBM, Intel, Siemens, & University of Texas. Area Attractions: 6th Street, Warehouse District, UT, Austin Convention Center, Barton Springs, LBJ Presidential Library, Arboretum, Round Rock AAA baseball team and Disch Falk Field. ... more   less 

Additional Information about Crowne Plaza Austin

Address: 6121 N Interstate 35, Austin, TX 78752-3801
Region: United States > Texas > Austin
Price Range: $163 - $298 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Austin 3.5*
Number of rooms: 293
Reservation Options:
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Also Known As:
Crowne Plaza Austin Hotel Austin
Austin Crowne Plaza
Crowne Plaza Austin Texas
Hotel Style:
#15 Business Hotel in Austin
#34 Family Hotel in Austin
#43 Romantic Hotel in Austin
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Austin staff and other travellers.
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Questions? Get answers from Crowne Plaza Austin staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Talk to John at the front desk!”
chrishQ6533GX, 19 Apr 2017 | Read review
“I stay on the executive level which is very accomdating”
Chapel12361, 13 Apr 2017 | Read review
“Good rooms a little bit older but very clean”
C6773TDrickm, 24 Mar 2017 | Read review
“Ground floors have access to the hotel grounds and patio furniture directly outside the room.”
melodiec504, 28 Feb 2017 | Read review
“7th floor is very quite”
ittybity, 24 Feb 2017 | Read review
5 of 5