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I stayed here for a conference. This was my first time to stay here. The hotel was easy to find. Check-in was very fast and efficient. Everything was in order. I loved the room. The banquet room and meeting rooms were nice. Staff was excellent,...More
The moment I walked into my room I smelled something sour, like a wet towel that's been left on the floor and has grown mold (and there was definitely mold in there). My room was also unbelievably sticky because the thermostat didn't work properly. My...More
Thank Sarah T
Response from Randy B, Hotel Brand Champion at Crowne Plaza AustinResponded 5 May 2016
Please accept my most sincere apologies. I am contacting you personally.
Hotel Brand Champion
I have stayed here on business.
The location is fantastic, the rooms are clean and modern, and it feels like it was recently updated.
Friendly staff, good exercise facilities for a business traveller, and walking distance to everything in Austin.
The concierge was especially fantastic!More
Thank David S
Response from Randy B, Front Office Manager at Crowne Plaza AustinResponded 19 April 2016
Thank you for your review. I always appreciate it when the efforts of our associates are recognized. They continually strive to provide top flight service and I'm pleased you enjoyed you time with us. I hope you will continue to choose the Crowne Plaza Hotel...More
The hotel was nice and clean inside and outside. Charles was warm and welcoming along with Penny and Natasha. Charles greeted us and was very helpful. He told us what was around the hotel for entertainment and he also advised us about their Lounge and...More
Response from Randy B, General Manager at Crowne Plaza AustinResponded 13 April 2016
Thank you for your review. I always appreciate it when our associates are recognized. They all continually strive to provide top flight service and I'm pleased you enjoyed you time with us. I hope you will continue to choose the Crowne Plaza Hotel whenever you're...More
Had a very comfortable stay here recently. The property itself is a little dated but I felt that the service provided by the employees here went above and beyond. It is very apparent that the folks that work here take pride in their jobs and...More