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Crowne Plaza Austin

Booking.comUSD 136*
View Deal
#27 of 201 Hotels in Austin
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 289*
USD 136*
USD 289*
USD 136*
USD 289*
USD 136*
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Crowne Plaza Austin
Crowne Plaza Austin
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1,198 Reviews from our TripAdvisor Community

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Showing 1,190: English reviews
Dallas, Texas
Reviewed 5 August 2015 via mobile

I have been going to this hotel for a long time I live in Dallas but do business in Austin Texas the associates and this hotel are extremely helpful with very excellent customer service and I had an issue with the call center not updating The system at the hotel promptly and with correct information this resulted into me not...

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Helpful?
Thank shield19
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you so much for your review Peter. We are always happy to serve you and I'm sure Cinthia, Stephanie, Ryan, and Dora will be pleased you have mentioned them. I'll be sure to share your review with them and all our staff. We hope you will continue choosing the Crowne Plaza Austin. We all look forward to serving you...

Reviewed 4 August 2015 via mobile

My job sent me to Austin for training for 5 weeks. Im staying at the crown plaza and am on week 3. From the first day I checked in Carlos Gonzalez, Front desk supervisor has done everything in the scope of excellent customer service to ensure my stay is a pleasant one. Three weeks later i can say he has...

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Helpful?
Thank Shantell T
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for sharing your comments. We appreciate your loyalty. I am pleased to hear that you have had an excellent stay and that Carlos is providing you excellent guest service. I will share your praise with him. I hope the rest of your stay will go as well. If there is anything I can do for you please have...

Houston
Reviewed 2 August 2015 via mobile

The staff was pleasant at check-in, for local food choices, and for a late check out. The hotel is just older and needs a few updates. I was on floor 6 of 7. There were three elevators, so you did not have to wait long (for some reason two elevators we connected to one button while the third was connected...

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Helpful?
Thank K C
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you so much for your comments in regards to your stay. We are sorry that our services were not what you expected. We take great pride in meeting all our guests expectations and we hope that you will consider us for your next visit to Austin so we can better meet your expectations. Randy Brunnemann General Manager

San Antonio, Texas
Reviewed 1 August 2015

Had a great experience staying at the Crowne Plaza Austin on a recent event for our non-profit organization. We utilized rooms, meeting space, and onsite catering. We were more than happy with the attention to detail and friendly, competent staff. We will gladly revisit this hotel again!

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Helpful?
Thank Paige M
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your review and for recognizing our associates. I know they will be pleased to hear their guest service is appreciated. Thank you for choosing our hotel. We hope you will continue to choose us whenever you are in Austin. Randy Brunnemann General Manager

Houston, Texas, United States
Reviewed 31 July 2015

Our family stayed the night after a day trip to Austin. The rooms are very comfortable. The lobby is nice as well. There is food on site, but was nice to be close to great places like Papaduex's and Chili's. We choose to eat out but the next morning they offer an awesome breakfast buffet. We stayed on the bottom...

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Helpful?
Thank Toya B
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your review and for choosing the Crowne Plaza Austin. I am very pleased we were able to exceed your expectations. Our staff is very proud of our hotel and treat our guests with the best service possible. We hope you will continue to choose the Crowne Plaza and we look forward to serving you again in the...

Galveston Island, Texas
Reviewed 31 July 2015

The reservation center was a nightmare. I called the hotel direct and ended up talking to the front desk clerk CARLOS! What an outstanding employee, he did his very best to fix the problem and bad attitude that I had encountered. CARLOS is a true employee to the Crowne Plaza Austin, Texas. He did all of the right things without...

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Helpful?
Thank Henry P
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I’m sorry you received reservation service which was unacceptable. I appreciate your feedback as this is our best resource for improving guest services. I am pleased that Carlos was able to provide assistance. He is indeed an excellent associate....

Lafayette, Louisiana
Reviewed 31 July 2015 via mobile

We stayed at the Crown Plaza for 3 nights. It was in a great location & only a short drive from downtown, maybe 5-7 minutes. The room was clean & the bed was very comfortable. I do agree with one other reviewer that the hallway was a little muggy, but not too bad. The front desk & concierge people were...

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Helpful?
Thank Nosila1982
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your comments! I am glad that you had an enjoyable stay. I am happy to hear you found our property valuable and will return. We appreciate your recommendation. Randy Brunnemann General Manager

Houston, Texas
Reviewed 29 July 2015 via mobile

Penny at front desk was really nice, welcoming, quite funny and most accommodating! Thank you so much Penny! Sydney at The Lounge, absolutely nailed my low carb request for a margarita! Destiny fun and makes an awesome Oatmeal Cookie Shot! Honestly , I had no expectations, and they all exceeded above and beyond!

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Helpful?
Thank George B
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you so very much for your review of our hotel. Penny, Sydney, and Destiny continually receive kudos for the outstanding service they provide to our guests. I'm very pleased they were able to meet your expectations and that they served you so well. We hope you will continue to choose the Crowne Plaza each and every time you're in...

Reviewed 28 July 2015 via mobile

My friends booked this hotel for a girls weekend in Austin, and the trip was so worth it! All three of us shared a double bed suite, it was spacious and nice. After checking in quickly Friday evening with the front desk employees we were ready to start relaxing and having fun. The best part about this hotel is the...

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Helpful?
Thank Heather L
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your review and for recognizing Destiny! I know she will be pleased to hear her guest service was appreciated. Thank you for choosing the Crowne Plaza Austin. We hope you will continue to choose us whenever you are in Austin. Randy Brunnemann General Manager

Pasadena, California
Reviewed 26 July 2015

We came for a three-night stay, and were pleasantly surprised to be upgraded to a suite by Carlos when we checked in! The room was spacious, clean and comfortable. I've never stayed anywhere that provided a bedtime relaxation/aromatherapy pack, so that was really nice, too. It's next to Pappadeaux's restaurant, which we also enjoyed a lot, so that's another plus!...

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Helpful?
Thank Kathleen A
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your comments! I am glad that you had an enjoyable stay. Carlos is definitely a bonus to our hotel. I am happy to hear you found our property valuable and will return. We appreciate your recommendation. Randy Brunnemann General Manager

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Conveniently located at the Crossroads of the Capitol City minutes from Downtown Austin and the Texas State Capitol, guests appreciate our dedication in ensuring each stay is enjoyable. Our convenient central location at I-35 & Hwy 290 provides easy access to the area s top corporate centers & major attractions. Super Shuttle offers transportation to Austin-Bergstrom International Airport (AUS). Relax in one of 293 newly renovated guest rooms featuring the Crowne Plaza Sleep Advantage . The executive floor, with private elevator key access, offers upgraded amenities and an executive lounge serving breakfast, and beer & wine each weekday. Complimentary wireless high-speed Internet in all guest rooms, lobby, and business center make it easy to catch up on those last minute e-mails. Workouts in the fitness center are convenient with 24-hour guest key access, and afterwards enjoy a refreshing dip in our outdoor pool or Jacuzzi. Guests enjoy breakfast, lunch, and dinner at Crossroads Grille, and then also enjoy your favorite beverage in Crossroads Lounge. With one of the largest ballrooms in the area, the Crowne Plaza is The Place to Meet offering 12,000 square feet of event space. Area Businesses: Dell, Applied Materials, Samsung, Dell Children s Hospital, IBM, Intel, Siemens, & University of Texas. Area Attractions: 6th Street, Warehouse District, UT, Austin Convention Center, Barton Springs, LBJ Presidential Library, Arboretum, Round Rock AAA baseball team and Disch Falk Field. ... more   less 

Additional Information about Crowne Plaza Austin

Address: 6121 N Interstate 35, Austin, TX 78752-3801
Region: United States > Texas > Austin
Price Range: $165 - $290 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Austin 3.5*
Number of rooms: 293
Reservation Options:
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Also Known As:
Crowne Plaza Austin Hotel Austin
Austin Crowne Plaza
Crowne Plaza Austin Texas
Hotel Style:
#15 Business Hotel in Austin
#16 Best Value Hotel in Austin
#34 Family Hotel in Austin
#43 Romantic Hotel in Austin
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Austin staff and other travellers.
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Questions? Get answers from Crowne Plaza Austin staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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melissacL4561UM, 2 May 2017 | Read review
“Talk to John at the front desk!”
chrishQ6533GX, 19 Apr 2017 | Read review
“I stay on the executive level which is very accomdating”
Chapel12361, 13 Apr 2017 | Read review
5 of 5
Booking.com
USD 136* /night
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Prices are for 1 room, 2 adults
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