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just like to say that everything in that hotel was very nice and well kept, from the check in clerks to the ladies cleaning the rooms they were all very friendly and seemed to go out of their way to make our stay as comfortable...More
Thank Luis M
Response from Randy B, General Manager at Crowne Plaza AustinResponded 25 June 2016
Dear Luis M., Thank you so much for your review of our hotel. I trust your team was successful and that you enjoyed the tournament. We all hope you return soon.
NO A/C, NO LATE CHECK OUT, NO clean sheets during our stay, HAIR in the bathroom tub and on the bed, SMOKE in our bathroom and this is a not smoking hotel, My was asked for Sex for money in the parking lot, we notify,...More
2 Thank denwatson81
Response from IHGService, Guest Relations Manager at Crowne Plaza AustinResponded 15 July 2016
Thank you for submitting your review of our hotel. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and decent accommodations. I am very sorry that you...More
This was a weekend away. The concierge was FABULOUS his name is Roy!! if you get a chance ask for him you will be glad you did. The food was great and the amenities were wonderful. be sure to get a concierge for any questions,...More
Response from Randy B, General Manager at Crowne Plaza AustinResponded 21 June 2016
Thank you for your review and for recognizing Roy. I know he will be pleased to hear his service is appreciated. Thank you for choosing our hotel. We hope you will continue to choose us whenever you are in Austin.
I flew in for a family event on a Saturday and arrived at the hotel to find there were no rooms ready, at 4:30 P.M. The lobby was full of waiting people - clearly a staffing issue. I was offered a shrug of the shoulders...More
2 Thank Bland H
Response from Randy B, General Manager at Crowne Plaza AustinResponded 13 July 2016
First, please forgive me for taking so long getting this to you. Secondly, I apologize for you wait that day. It is not typical of our Housekeeping Dept. but it appears on this day we failed our guests. I hope you will give us another...More
This place customer service is top notch, the ladies Chevelle and Cynthia at front desk are like angels. Truly thoughtful and kind women. Keep up the good work ladies. You're
The entire hotel area was clean. Random staff member in halls and elevators...More