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Residence Inn by Marriott Austin Downtown/Convention Center

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#45 of 200 Hotels in Austin
Certificate of Excellence
GreenLeadersSilver level
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Residence Inn by Marriott Austin Downtown\/Convention Center
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424 Reviews from our TripAdvisor Community

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Showing 420: English reviews
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Tyler
Reviewed 1 week ago

We were in Austin the first weekend in April. First the good: the hotel and restaurant staff were all so nice and friendly. Second, the breakfast is great! Five stars for the staff and breakfast. Now the bad: we got there at 3:25 pm on a Friday afternoon (check-in is 3pm). Our room was not ready and we had to...

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Helpful?
Thank johnpI25AR
Andy Z, General Manager at Residence Inn by Marriott Austin Downtown/Convention Center, responded to this review

Dear johnpI25AR, We’re thankful that you shared your appreciation for the friendliness of our staff and the quality of your breakfast. We deeply regret that you had to wait for your room and then all the noise that you heard from the outside street traffic late at night. We are sorry if you did not have a restful sleep while...

New York City, New York
Reviewed 1 week ago

I have stayed in more than 100 hotels till date because of my travel job, but have not found any hotel worst than this. The staffs are the worst I have encountered in my life whom I will rate negative in customer service. I even lost my big diamond ring in the hotel and did not receive any help/support from...

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Helpful?
Thank ImpromptuJigs
Andy Z, General Manager at Residence Inn by Marriott Austin Downtown/Convention Center, responded to this review

Thank you for taking the time to submit your comments. We unfortunately do not have any record of any of the events you described. If you would like to discuss your experience in greater detail, please feel free to call me at 512.236-8008.

Reviewed 2 weeks ago via mobile

I was in Austin for a research conference-which are generally exhausting-and I loved coming back to my room each night. Staff was super friendly and helpful and allowed me to check in early. Manager was always around making sure everyone was being attended to. Housekeeping did an awesome job of tidying up even my toiletries and shoes each day. The...

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Helpful?
Thank Nicole E
Andy Z, General Manager at Residence Inn by Marriott Austin Downtown/Convention Center, responded to this review

Dear Nicole E, Thank you for your review. It is great to hear that you had a successful conference and you were able to enjoy the area and the hotel. Thank you, for the mention of not only our housekeeping and Champions teams. I will be sure to share your review with our entire staff. We look forward to having...

Reviewed 20 March 2017

I have stayed here twice now for business. It is very handy my office in Austin. I like the fact that there is a kitchen in the room so I can look after myself if need be. Very clean, staff friendly and very helpful.

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Helpful?
Thank Carolyn S
Andy Z, General Manager at Residence Inn by Marriott Austin Downtown/Convention Center, responded to this review

Thank you for your review. It is great to read that our location is convenient to your office nearby. We’re thankful that you shared your appreciation for our facilities and the friendliness of our staff. Thank you for your helpful feedback, we hope to have a future opportunity to welcome you back again.

United States
Reviewed 13 March 2017

This is a wonderful property! High class, but not stuffy. Front desk clerks, including Devlin, are friendly and very helpful, as was everyone else. The rooms are nicely decorated, offering full refrigerator, stove top, microwave, drinking glasses and some dishes. Bed slept comfortably. Hide-a-bed couch comfortable. Good-sized work desk. Nice shower, with sink outside the shower/toilet room. There could be...

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Helpful?
Thank Leonard S
Andy Z, General Manager at Residence Inn by Marriott Austin Downtown/Convention Center, responded to this review

Thank you for your review. It is great to hear that we met every expectation. It is nice to hear that everyone you came in contact with from valet to Devlin at the front desk made your experience special. Thank you for highlighting our friendly staff, spacious rooms and our proximity to 6th Street. We look forward to you staying...

Republic, Missouri
Reviewed 4 March 2017

Amazing staff, awesome breakfast, Starbucks off the lobby, and within walking distance of plenty of amazing things. What more could we ask for?? We were there to run the Austin Marathon and got into town at 2:30 in the morning. The staff was very quick to get us checked in and up to our room so we could catch some...

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Helpful?
Thank Sarahandisaac1
Andy Z, General Manager at Residence Inn by Marriott Austin Downtown/Convention Center, responded to this review

Thank you for your review. We appreciate all the wonderful comments about breakfast, our team and your accommodations. Thank you for your helpful feedback, we hope to have a future opportunity to welcome you back again for another Marathon!

Reviewed 26 February 2017 via mobile

Wonderful stay and staff. Room was huge with bedrooms on either side kitchen and living area. Doors to each room for snorers 😴. Breakfast offers hot and cold choices with fresh fruit. Only funny part was eating breakfast in the sports bar. Location was perfect and central to all sites and some night life too.

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Helpful?
Thank Jennifer K
Andy Z, General Manager at Residence Inn by Marriott Austin Downtown/Convention Center, responded to this review

Thank you for your review. We’re thrilled to hear you had such an overall great stay with us here at Residence Inn Downtown and that you enjoyed not only our comfortable suites but also the good food. It is great to know that based upon this experience you would stay with us again. We look forward to when you return...

Denton, Texas
Reviewed 25 February 2017

I stayed at this hotel last weekend for the Austin half marathon and I had a great experience. The location was very convenient for the race and for checking out the town and the room was lovely. But I really wanted to highlight the excellent customer service I received at this hotel. When we checked in there was a bit...

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Helpful?
Thank aee626
Andy Z, General Manager at Residence Inn by Marriott Austin Downtown/Convention Center, responded to this review

Thank you for your review. We appreciate all the wonderful comments about your accomodations, our team (especially Max!) and your experience around the race day festivities. It is good to know that based upon this experience you would stay with us again!

CT
Reviewed 23 February 2017 via mobile

I travel to Austin for business monthly and always stay downtown. This was my first time staying here and this may be my new goto. This hotel shares a building with the Courtyard and also shares many of the amenities. My room was the perfect size, clean and comfortable. I was on the 9th floor and had a nice view...

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Helpful?
Thank BAvallone
Andy Z, General Manager at Residence Inn by Marriott Austin Downtown/Convention Center, responded to this review

Thank you for your review. We know that you have many lodging options and we are thrilled you chose us for your monthly visits. We greatly appreciate that you took the time to share your feedback. We look forward to seeing you again on your next visit to Austin!

ohio
Reviewed 14 February 2017

We stayed for three nights. Perfect place to stay if you are looking for a hotel within walking distance to many major Austin attractions. Rooms are clean and good size. Breakfast is plentiful. Staff are available for help. Be aware that this is a very typical chain hotel and thus devoid of personality or charm. Food is just the same...

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Helpful?
Thank Elizabeth B
Andy Z, General Manager at Residence Inn by Marriott Austin Downtown/Convention Center, responded to this review

Nothing disappoints us more than reading a review such as yours. Learning that we have fallen short of your expectations is something we never wish to hear from a guest and we do apologize.Thank you for your feedback.

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Room Service
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Explore virbant downtown Austin, Texas while retreating to the Residence Inn Austin Downtown/Convention Center. Guests of our hotel are served complimentary breakfast every morning before guests attend conferences, trade shows and networking events at Austin Convention Center. ... more   less 

Additional Information about Residence Inn by Marriott Austin Downtown/Convention Center

Address: 300 E 4th St, Austin, TX 78701-3612
Region: United States > Texas > Austin
Price Range: $273 - $687 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Residence Inn by Marriott Austin Downtown/Convention Center 3.5*
Number of rooms: 179
Reservation Options:
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Also Known As:
Residence Inn Austin Downtown / Hotel Austin
Austin Residence Inn
Residence Inn By Marriott Austin Downtown/Convention Center Texas
Hotel Style:
#8 Green Hotel in Austin
#23 Business Hotel in Austin
#24 Romantic Hotel in Austin
#33 Family Hotel in Austin
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn by Marriott Austin Downtown/Convention Center staff and other travellers.
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Questions? Get answers from Residence Inn by Marriott Austin Downtown/Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“IF you stay here, get a room as high as possible to minimize the outside noise. Also, don't get a corner room; they seem to be smaller.”
johnpI25AR, 18 Apr 2017 | Read review
“all rooms are the same, but pick away from the elevator”
495peggyb, 13 Feb 2017 | Read review
“Corner suites were great”
caseymorgan, 15 Nov 2016 | Read review
“Ask for a room not close to the street if you want a quiet spot.”
Lafayette1, 26 Sep 2016 | Read review
“High floor away from the elevators”
RobertSummers, 27 Aug 2016 | Read review
5 of 5